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Added 6 hours ago
M
Senior Manager of Software Engineering
Morningstar
Toronto, ON
- Full-time
Morningstar's mission is to create products that help investors achieve their financial goals. For the Retirement group, that means building products and solutions that help employers…
Added 7 hours ago
PC
Risk Modelling Services, Actuarial P&C Director (Bilingual FR/EN)
PwC Canada
Toronto, ON
- Full-time
A career in our Risk Modelling Services team as a Property & Casualty (P&C) Actuary, will provide you with the opportunity to contribute risk modelling, general insurance advice and…
Added 8 hours ago
HH
Saint John Registered Nurse Class A (RNCA) PCN 9251462
Horizon Health Network
St. Stephen, NB
- Temporary
Awareness of relevant legislation and processes, including but not limited to the Mental Health Act, Family Services Act and NB Addiction withdrawal protocols
Added 11 hours ago
ES
AI Architect
EPAM Systems
Canada
- Full-time
Experience in regulated industries AI financial services, healthcare and life sciences, insurance
Added 1 day ago
NB
Senior Operations Agent
National Bank of Canada
Vancouver, BC
- Full-time
Experience working in financial services, an asset
Added 1 day ago
AC
Purchasing agent
Actoran Conseils Inc
Montréal, QC
- $72,500 to $78,000 CAD / year
- Full-time
- Hybrid
Health benefits, Financial benefits, Long term benefits, Other benefits
Added 1 day ago
VD
Agent, booking - travel agency
Voyages de l'Est
Baie-Comeau, QC
- From $20 CAD / hour
- Full-time
- On-site
Attend to other financial transactions, such as plane tickets and travel insurance
Added 1 day ago
P
Ramp agent - air transport
Propair.Inc
Rouyn-Noranda, QC
- From $21.25 CAD / hour
- Full-time
- On-site
Health benefits, Financial benefits, Long term benefits, Other benefits
Added 1 day ago
NH
Guest service agent
NPC/Sandman Hotel Group/Sutton Place Hotel
Winnipeg, MB
- From $17.45 CAD / hour
- Full-time
- On-site
Health benefits, Financial benefits, Other benefits
Added 1 day ago
MC
AI Platform Engineer (35577)
Myticas Consulting
Toronto, ON
- Contract
Our Toronto Financial Client is seeking two AI Platform Engineers to support a large enterprise AI transformation program. The successful candidates will design, build, and operate AI…
Added 2 days ago
P
Manager -Financial Crime and AML
PwC
Toronto, ON · Montreal, QC
- Full-time
5–10 years of relevant AML/ATF, sanctions or broader Financial Crime experience in consulting, financial services or another regulated sector, with strong knowledge of AML governance and…
Added 2 days ago
NH
Guest service agent
NPC/Sandman Hotel Group/Sutton Place Hotel
Cranbrook, BC
- From $20.42 CAD / hour
- Full-time
- On-site
Health benefits, Financial benefits, Other benefits
Added 2 days ago
D
Client Financial Services Agent
Desjardins
Quebec, QC · Saint-Augustin, QC · Caisse Desjardins de Cap-Rouge – Saint-Augustin
- Full-time
As a client financial services agent, you work closely with advisors and provide personalized support to members and clients. You help advisors deliver services and maintain business…
Added 2 days ago
C
Financial Services Representative II, TB Outbound (6 Month Contract)
CIBC
Toronto, ON
- Full-time
You’ll work in a fast paced Contact Centre where you’ll proactively reach out to clients to suggest new and existing financial services products that will help them reach their financial…
Added 2 days ago
LLM Engineer
ZS
Toronto, ON
…and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and…
Added 2 days ago
MA
Purchasing agent
Musashi Auto Parts Canada Inc.
Arthur, ON
- From $36.41 CAD / hour
- Full-time
- On-site
Health benefits, Financial benefits, Other benefits
Added 2 days ago
R
Senior Manager, HR Digital Solutions Design
RBC
Toronto, ON
- Full-time
Strong understanding of enterprise data governance and security principles, ideally in a regulated industry (financial services preferred).
Added 2 days ago
C
Financial Service Representative (Hybrid) - Outbound calls - Bilingual
CIBC
Montreal, QC
- Full-time
You’ll work in a fast paced Contact Centre where you’ll proactively reach out to clients to suggest new and existing financial services products that will help them reach their financial…
Added 2 days ago
B
Full Stack Engineer (AI-Enabled)
BMO
Calgary, AB · GCS
- Full-time
Experience in banking or financial services, particularly onboarding, payments, lending, trade, or KYC/AML. Candidates from other regulated or complex domains will also be considered
Added 2 days ago
B
Developer Lead (AI-Enabled Systems)
BMO
Toronto, ON · FCP
- Full-time
Experience in banking or financial services, particularly onboarding, payments, lending, trade, or KYC/AML. Candidates from other regulated or complex domains will also be considered
Added 2 days ago
Z
LLM Engineer
ZS
Toronto, ON
- Full-time
…and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and…
Added 2 days ago
BC
Business Systems Analyst - Contact Center
BrainRidge Consulting
Toronto, ON
- Full-time
…delivery teams. You’ll turn complex requirements for routing, IVR, agent desktops and omnichannel journeys into detailed functional and technical specifications. This role suits someone who…
Added 2 days ago
RB
Staff Data Scientist, AI Evaluations Platform
Royal Bank of Canada
Montreal, QC
- Full-time
Experience in financial services, regulated AI, model risk management, responsible AI, enterprise governance, or audit-ready evidence processes.
Added 2 days ago
WT
Agent, Client Experience - Toronto, ON - Hybrid (Fixed Term Contract)
Wealthsimple Technologies
Remote, Canada
- $25 to $26.5 CAD / hour
- Full-time
- Remote
Ready for a role that actually changes your trajectory? Our Client Operations team doesn’t just answer tickets; we solve complex financial puzzles and translate them into simple, human…
Added 2 days ago
WT
Agent, Client Experience - REMOTE (Weekends - 40hr/week)
Wealthsimple Technologies
Remote, Canada
- $25 to $26.5 CAD / hour
- Full-time
- Remote
Ready for a role that actually changes your trajectory? Our Client Operations team doesn’t just answer tickets; we solve complex financial puzzles and translate them into simple, human…

BGIS

Service Desk Analyst

Toronto, ON, Canada

This is a regular, full-time position with a salary range of $47,118 - $58,897 per annum. · Full-time

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Job details

Pay: This is a regular, full-time position with a salary range of $47,118 - $58,897 per annum.
Job type: Full-time
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Summary

JOB DESCRIPTION

Reporting directly to the Team Leader, the Service Desk Analyst provides first level support for all technical issues, for hardware, applications and infrastructure, experienced by BGIS users. Escalates as required to ensure prompt and efficient resolution of the client’s issues, balancing between minimizing the impact on our client’s productivity and the financial impact on the entire organization. The agent is expected to work in a shift work environment.

Key Duties & Responsibilities

Responds to inquiries from a wide variety of channels including (but not limited to) phone, email voice mail, instant messaging and walk-up clients from corporate offices, customer site locations, regional users and, in ever-increasing numbers, work-from home clients, to extract information and trouble shoot to resolve hardware, application and infrastructure issues.
Provides first level support for all hardware and application issues to resolve problems promptly and efficiently and escalates issues as required.
Responds to inquiries in a prompt manner to achieve a high level of internal customer service and resolve issues efficiently.
Documents relevant issues and resolutions to ensure recurring problems are identified.
Logs support calls into the call tracking system to ensure accurate documentation is completed.
Provides training for new employees to ensure systems, processes and procedures are uniformly utilized in the department.
Prioritize and manage incidents, service requests and emails and other day to day tasks
Manage user accounts and permissions, setup email accounts and network shared folders
Identify recurring problems and report them to the relevant support teams, and provide necessary workarounds, fixes, and resolutions to the clients
Assist with maintaining Incident and End User Request Management process
Maintain responsibility for off hours support (24/7) on a rotating schedule
Occasional participation in project/assignment work may be required and must be accomplished in addition to main responsibilities as call-takers
Develop and participate in assembling knowledge base articles and/or documentation for Service Desk use
Monitor call volumes and queue wait times to ensure customers are being serviced within the department ASA
Prioritizes urgency to ensure business impact is minimized.
Respond to Team Leader requests for priority issues and provides resolutions accordingly to minimize impact on the business. These priority issues requests must be accomplished in addition to main responsibilities as call-takers

Education Requirements

Community college diploma or equivalent training and hands-on experience
Additional courses in, or knowledge of Microsoft Office and LAN/WAN procedures would be an asset

Job-related Experience

Minimum of 2-3 years of experience in a Service Desk environment, or equivalent hands-on experience, training and education, as well as hands-on technical support experience in a Windows environment

Knowledge & Skills

Excellent customer service, communication and analytical skills
Experience with service desk software (LANDesk) an asset
Problem identification and root cause analysis
Ability to organize and prioritize work in a fast-paced, changing environment
Strong analytical, communication, and customer interfacing skills
Work well in a busy team, being quick to learn and able to deal with a wide range of issues
Strong communication and customer service skills
Be Inquisitive and analytical, always looking for things that can lead to systems outages
Be flexible, creative and resourceful, able to “connect the dots”
Be a great communicator with the ability explain issues to clients with a wide variety of experience and confidence with technology quickly and concisely

Licenses and/or Professional Accreditation

CompTIA + or working towards certification

This is a regular, full-time position with a salary range of $47,118 - $58,897 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

About Us

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About The Team

BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totaling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric if our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

BGIS is an equal opportunity employer, and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askPC@bgis.com. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.

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More about this job

Responsibilities

Provide first-level technical support for hardware, applications, and infrastructure through phone, email, messaging, and in-person channels; troubleshoot issues, document resolutions, and escalate when needed. Manage incidents and service requests, user accounts and permissions, support queues, knowledge documentation, and rotating after-hours coverage while minimizing business impact.

Requirements

Requires a community college diploma or equivalent training and hands-on experience, plus at least 2–3 years of service desk or equivalent technical support experience in a Windows environment. Candidates should have strong customer service, communication, analytical, troubleshooting, and prioritization skills; CompTIA certification or progress toward it is noted.

Skills

Customer Service
Technical Support
Troubleshooting
Incident Management
Service Request Management
Root Cause Analysis
Problem Identification
Prioritization
Communication
Analytical Skills
Windows Environment Support
Hardware Support
Application Support
Account and Permissions Management
Knowledge Base Documentation
LAN/WAN Procedures

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
First-Level Support
Hardware
Applications
Infrastructure
Windows Environment
LAN/WAN
Microsoft Office
LANDesk
CompTIA
Incident Management
End User Request Management
Call Tracking System
Troubleshooting
Root Cause Analysis
User Accounts
Permissions
Email Accounts
Network Shared Folders
Knowledge Base
Service Requests
Escalation
Queue Monitoring
Shift Work
After-Hours Support
Customer Service

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