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Added 13 mins ago
Senior Finance and Procurement Analyst
Government of Alberta
AB
Reporting to the Manager, Financial and Administrative Operations, the Senior Finance and Procurement Analyst is responsible for procurement, contract and payment controls, compliance and…
Added 42 mins ago
I-
Financial Analyst (Property Accounting)
IFG - International Financial Group
Toronto, ON
- $70,000 to $80,000 CAD / year
- Full-time
We are helping our non-profit client in Toronto with a Financial Analyst (Property Accounting) search. This is a full-time permanent role with day 1 HOOPP benefits, Hybrid work model (1 day…
Added 42 mins ago
CC
Information Management Analyst
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Toronto, ON · Etobicoke, ON
- Full-time
Reporting to the Director, Corporate Services, the Information Management Analyst supports CANES Community Care’s information management, business systems administration, data governance,…
Added 42 mins ago
CM
Financial Reporting Analyst, Financial Reporting & Tax
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Toronto, ON · Greater Toronto Area, Canada
- Full-time
The Financial Reporting Analyst, Financial Reporting & Tax, is responsible for preparing and reviewing financial statements, schedules, notes, MFRP and other fund information for investment…
Added 42 mins ago
A
Digital - Senior Analyst / Analyst, Email Marketing
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Added 43 mins ago
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Analyst, Central Funding Group
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- Full-time
Borrow securities to cover firm and client short positions and meet regulatory obligations
Added 43 mins ago
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FCRM Testing Analyst - Technology Testing (5557)
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Added 1 hour ago
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Added 1 hour ago
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New Analyst Program
Clarity (formerly Hiive)
Vancouver, BC
- Full-time
We're looking for exceptional new graduates and early career professionals to join Clarity as a New Analyst in June 2027. This is an opportunity to accelerate your career by working…
Added 1 hour ago
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Financial Analyst
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- Full-time
This is a position within the finance department. The financial analyst team responsible for the accounting and financial duties required to support the needs of Critical Mass' defined…
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Senior Tax Analyst
Klohn Crippen Berger
Vancouver, BC
- Full-time
We are problem-solvers at heart. Our teams bring passion to complex challenges, integrity to every client relationship and excellence to the solutions we deliver for communities,…
Added 2 hours ago
Marketing Insights & Reporting Analyst
Kensington
Toronto, ON
The Marketing Insights & Reporting Analyst plays a critical role within the Marketing Operations & Analytics team, helping transform data into actionable insights that improve marketing…
Added 2 hours ago
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Senior Financial Analyst (Construction)
BUILD®️Recruitment Inc.
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Our client is one of the largest home builders in North America, with a strong focus on low-rise residential construction. Due to continued growth, they are currently seeking an experienced
Added 2 hours ago
IB
Supply Chain Analyst
Innovative Beauty Group
Mississauga, ON
- $55,000 to $65,000 CAD / year
- Full-time
We are seeking a highly driven Supply Chain Analyst to play a critical role in owning and optimizing the end‑to‑end order‑to‑cash process. In this role, you will act as a key liaison…
Added 2 hours ago
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Analyst, High Risk Client Management - Contract Position
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Analyste de solutions clients / Customer Solution Analyst
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Senior Research and Data Analyst
Government of New Brunswick
Fredericton, NB
- Full-time
…for implementing New Brunswick’s Pay Transparency Act. As the reporting requirements under that Act are phased in, the Bureau will receive compensation data from employers across the…
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Analyst, WFM Business Systems (Workforce Management Business Systems Analyst)
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Reporting to the Manager, Enterprise Corporate Systems, this position will participate in a major City-wide project to implement an application that will deliver automation and transform…
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Senior Analyst, Secondary Nostro Funding, GTB Payment Operations
Scotiabank
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Champions a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Added 4 hours ago
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Analyst or Associate Financial Resource Management
National Bank of Canada
Toronto, ON
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Join a high-impact team in Capital Markets where financial strategy meets innovation. As an Analyst or Associate in the Financial Resource Management team, you’ll play a key role in…
Added 4 hours ago
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Analyst, High Risk Client Management - Contract Position
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Halifax, NS · Toronto, ON
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A new and exciting opportunity has arisen to join the Global Anti-Money Laundering (AML) Compliance department as an Analyst, AML High Risk Client Management. Reporting to the Senior…
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Senior Specialized Finance Analyst
TD
Toronto, ON
- Full-time
Reporting to the Senior Manager, the Senior Specialized Finance Analyst will support TDS leverage calculation and reporting processes, including ongoing daily and monthly regulatory and…
Added 5 hours ago
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Interim Senior Financial Analyst FP&A
Clarity Recruitment
Mississauga, ON
- $50 to $55 CAD / hour
- Contract
The role is currently a blend of FP&A support and recurring revenue reporting, and the mandate is expanding toward dedicated FP&A as sales compensation ownership moves from the commercial…
Added 5 hours ago
GO
Asset Management Analyst
Government of New Brunswick
Fredericton, NB
- Full-time
Service New Brunswick is seeking an individual to join the Client Services Branch within the Technology Services Division as Asset Management Analyst in Fredericton.
Added 5 hours ago
T
Data Centre Analyst
TEKsystems
Ottawa, ON
- $50 to $60 CAD / hour
- Contract
One of TEKsystems largest professional services clients is looking for a strong Infrastructure analyst to take on a Client facing support role.

BGIS

Service Desk Analyst

Toronto, ON, Canada

This is a regular, full-time position with a salary range of $47,118 - $58,897 per annum. · Full-time

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Job details

Pay: This is a regular, full-time position with a salary range of $47,118 - $58,897 per annum.
Job type: Full-time
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Summary

JOB DESCRIPTION

Reporting directly to the Team Leader, the Service Desk Analyst provides first level support for all technical issues, for hardware, applications and infrastructure, experienced by BGIS users. Escalates as required to ensure prompt and efficient resolution of the client’s issues, balancing between minimizing the impact on our client’s productivity and the financial impact on the entire organization. The agent is expected to work in a shift work environment.

Key Duties & Responsibilities

Responds to inquiries from a wide variety of channels including (but not limited to) phone, email voice mail, instant messaging and walk-up clients from corporate offices, customer site locations, regional users and, in ever-increasing numbers, work-from home clients, to extract information and trouble shoot to resolve hardware, application and infrastructure issues.
Provides first level support for all hardware and application issues to resolve problems promptly and efficiently and escalates issues as required.
Responds to inquiries in a prompt manner to achieve a high level of internal customer service and resolve issues efficiently.
Documents relevant issues and resolutions to ensure recurring problems are identified.
Logs support calls into the call tracking system to ensure accurate documentation is completed.
Provides training for new employees to ensure systems, processes and procedures are uniformly utilized in the department.
Prioritize and manage incidents, service requests and emails and other day to day tasks
Manage user accounts and permissions, setup email accounts and network shared folders
Identify recurring problems and report them to the relevant support teams, and provide necessary workarounds, fixes, and resolutions to the clients
Assist with maintaining Incident and End User Request Management process
Maintain responsibility for off hours support (24/7) on a rotating schedule
Occasional participation in project/assignment work may be required and must be accomplished in addition to main responsibilities as call-takers
Develop and participate in assembling knowledge base articles and/or documentation for Service Desk use
Monitor call volumes and queue wait times to ensure customers are being serviced within the department ASA
Prioritizes urgency to ensure business impact is minimized.
Respond to Team Leader requests for priority issues and provides resolutions accordingly to minimize impact on the business. These priority issues requests must be accomplished in addition to main responsibilities as call-takers

Education Requirements

Community college diploma or equivalent training and hands-on experience
Additional courses in, or knowledge of Microsoft Office and LAN/WAN procedures would be an asset

Job-related Experience

Minimum of 2-3 years of experience in a Service Desk environment, or equivalent hands-on experience, training and education, as well as hands-on technical support experience in a Windows environment

Knowledge & Skills

Excellent customer service, communication and analytical skills
Experience with service desk software (LANDesk) an asset
Problem identification and root cause analysis
Ability to organize and prioritize work in a fast-paced, changing environment
Strong analytical, communication, and customer interfacing skills
Work well in a busy team, being quick to learn and able to deal with a wide range of issues
Strong communication and customer service skills
Be Inquisitive and analytical, always looking for things that can lead to systems outages
Be flexible, creative and resourceful, able to “connect the dots”
Be a great communicator with the ability explain issues to clients with a wide variety of experience and confidence with technology quickly and concisely

Licenses and/or Professional Accreditation

CompTIA + or working towards certification

This is a regular, full-time position with a salary range of $47,118 - $58,897 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

About Us

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About The Team

BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totaling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric if our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

BGIS is an equal opportunity employer, and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askPC@bgis.com. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.

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More about this job

Responsibilities

Provide first-level technical support for hardware, applications, and infrastructure through phone, email, messaging, and in-person channels; troubleshoot issues, document resolutions, and escalate when needed. Manage incidents and service requests, user accounts and permissions, support queues, knowledge documentation, and rotating after-hours coverage while minimizing business impact.

Requirements

Requires a community college diploma or equivalent training and hands-on experience, plus at least 2–3 years of service desk or equivalent technical support experience in a Windows environment. Candidates should have strong customer service, communication, analytical, troubleshooting, and prioritization skills; CompTIA certification or progress toward it is noted.

Skills

Customer Service
Technical Support
Troubleshooting
Incident Management
Service Request Management
Root Cause Analysis
Problem Identification
Prioritization
Communication
Analytical Skills
Windows Environment Support
Hardware Support
Application Support
Account and Permissions Management
Knowledge Base Documentation
LAN/WAN Procedures

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
First-Level Support
Hardware
Applications
Infrastructure
Windows Environment
LAN/WAN
Microsoft Office
LANDesk
CompTIA
Incident Management
End User Request Management
Call Tracking System
Troubleshooting
Root Cause Analysis
User Accounts
Permissions
Email Accounts
Network Shared Folders
Knowledge Base
Service Requests
Escalation
Queue Monitoring
Shift Work
After-Hours Support
Customer Service

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