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Added 7 mins ago
B
ANALYST, KNOW YOUR CLIENT - Toronto
BDC
Toronto, ON
- Full-time
…of small and medium-sized businesses across Canada. As a KYC Analyst, you will provide administrative and analytical support to the Financing team by managing the Know Your Client (KYC)…
Added 7 mins ago
RN
Finance Analyst, Commercial Canada
Riverside Natural Foods Ltd. (Home of MadeGood)
Toronto, ON · North York, ON
- Full-time
The Finance Analyst, Commercial Canada supports profitable sales growth by turning financial and market data into insights that guide business decisions.
Added 8 mins ago
B
ANALYST, KNOW YOUR CLIENT - Vancouver, Calgary
BDC
Vancouver, BC
- Full-time
…of small and medium-sized businesses across Canada. As a KYC Analyst, you will provide administrative and analytical support to the Financing team by managing the Know Your Client (KYC)…
Added 8 mins ago
M
Solution Architect
Mindtris
Fredericton Junction, NB
- Full-time
…Manager, Solution Architect, Project Manager, and Lead Business Analyst on overall direction, scope, and deliverables for the PHN…
Added 8 mins ago
B
ANALYST, KNOW YOUR CLIENT - Vancouver, Calgary
BDC
Calgary, AB
- Full-time
…of small and medium-sized businesses across Canada. As a KYC Analyst, you will provide administrative and analytical support to the Financing team by managing the Know Your Client (KYC)…
Added 8 mins ago
CO
Billing and Collection Analyst (26-236)
City of Cornwall
Cornwall, ON
- $36.15 to $37.75 CAD / hour
- Full-time
The Billing and Collection Analyst plays a vital role in supporting the municipality's revenue collection processes, ensuring accurate billing, timely collection, and efficient tax and…
Added 8 mins ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 26 mins ago
TG
Senior Information Analyst, Investigative Services (12 Months Contract)
TMX Group
Toronto, ON
- $30 to $35 CAD / hour
- Full-time
Senior Analyst, Investigative Services is responsible for processing the more difficult research requests, leading ongoing departmental training, acting as the main contact for issue…
Added 26 mins ago
C
Experienced Analyst, Corporate Finance and M&A
CAE
Montreal, QC
- Full-time
Engaging Due Diligence: Play a pivotal role in participating and coordinating due diligence activities to support customer needs as well as M&A transactions.
Added 26 mins ago
CT
Financial Analyst, Margin Retail Accounting
Canadian Tire Corporation
Toronto, ON
- Full-time
Analyze accounts receivable balances and investigate key trends and aging movements to support accurate financial reporting.
Added 29 mins ago
DM
Information technology (IT) support analyst
Dome Mine Ltd.
South Porcupine, ON
- $87,000 to $90,000 CAD / year
- Full-time
- On-site
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Added 39 mins ago
E
Analyst II - Eurofins Cosmetics & Personal Care, Inc.
Eurofins
Toronto, ON
- $55,000 CAD / year
- Full-time
…certain testing and laboratory services for genomics, and in the support of clinical studies, as well as in biopharma contract development and manufacturing. It also has a rapidly…
Added 39 mins ago
IG
Campaign Analyst
Insight Global
Toronto, ON
- Contract
Familiarity with customer data platforms (CDPs) and marketing automation tools
Added 41 mins ago
Transportation Analyst
EssilorLuxottica Group
Richmond, BC
Provides reporting and troubleshooting support to Operations team as required
Added 41 mins ago
Energy Resource Planning Analyst
FortisBC
Surrey, BC
Ensure the execution of strategies at the departmental and organizational level, both for analytical and regulatory submissions, that support business priorities.
Added 41 mins ago
E
Senior Analyst, Finance Systems
Extendicare
Markham, ON · Extendicare (Canada) Inc (Steeles Ave.)
- Full-time
Reporting to the Senior Manager – Finance Systems, the Senior Analyst – Finance Systems will be responsible for assisting with Workday financial system configuration, reporting and…
Added 56 mins ago
F
Senior Business Immigration Analyst
Fragomen
Toronto, ON · CA-Toronto
- Full-time
About the Role: Fragomen’s Senior Business Immigration Analyst position will provide you with the opportunity to make an immediate impact on our business, as well as offer training,…
Added 56 mins ago
B
Quality Assurance (QA) Analyst
BMO
Toronto, ON · BMOPLACE
- Full-time
Defines and develops marketing campaign strategies that strengthen the BMO brand, maximize revenue and optimize the customer experience. Works collaboratively with business/groups on the…
Added 56 mins ago
Real Time Analyst
Teleperformance
Toronto, ON · TPCA Toronto
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and…
Added 56 mins ago
HH
Clerk II
Halton Healthcare
Oakville, ON
- Part-time
…coordination, order entry, flow and clerical data management to support the various functional clerical responsibilities of Oncology Clinics, Systemic Clinics and other areas within the…
Added 56 mins ago
ST
Senior FP&A Analyst
STEMCELL Technologies
Burnaby, BC · Canada - BC, Burnaby, Production Court, Onsite
- Full-time
We are looking for a Senior Financial Planning & Analysis (FP&A) Analyst to join our growing team. In this high-impact role, you won't just track the numbers, you will tell their story and…
Added 1 hour ago
RC
Business Analyst – KYC and AML
RAPS Consulting Inc
Mississauga, ON
- $100,000 to $110,000 CAD / year
- Full-time
Support customer onboarding, periodic reviews, remediation, and KYC data management
Added 1 hour ago
TG
Senior Information Analyst, Investigative Services (12 Months Contract)
TMX Group
Toronto, ON
- $30 to $35 CAD / hour
- Full-time
Senior Analyst, Investigative Services is responsible for processing the more difficult research requests, leading ongoing departmental training, acting as the main contact for issue…
Added 1 hour ago
HC
Scrum Master
Havas CX Canada
Toronto, ON
- Full-time
Enverta Digital, part of Havas Canada, is a marketing technology and customer engagement consultancy that helps brands design, build, and optimize modern marketing ecosystems. Working at…
Added 1 hour ago
SI
Senior Analyst, Integrated Business Planning (IBP)
Saputo Inc.
Georgetown, ON
- Full-time
Saputo is seeking a Senior Analyst in the Integrated Business Planning (IBP) team for an existing 18 month contract opportunity within our organization. As a Senior Analyst, you will work…

BGIS

Service Desk Analyst

Toronto, ON, Canada

This is a regular, full-time position with a salary range of $47,118 - $58,897 per annum. · Full-time

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Job details

Pay: This is a regular, full-time position with a salary range of $47,118 - $58,897 per annum.
Job type: Full-time
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Summary

JOB DESCRIPTION

Reporting directly to the Team Leader, the Service Desk Analyst provides first level support for all technical issues, for hardware, applications and infrastructure, experienced by BGIS users. Escalates as required to ensure prompt and efficient resolution of the client’s issues, balancing between minimizing the impact on our client’s productivity and the financial impact on the entire organization. The agent is expected to work in a shift work environment.

Key Duties & Responsibilities

Responds to inquiries from a wide variety of channels including (but not limited to) phone, email voice mail, instant messaging and walk-up clients from corporate offices, customer site locations, regional users and, in ever-increasing numbers, work-from home clients, to extract information and trouble shoot to resolve hardware, application and infrastructure issues.
Provides first level support for all hardware and application issues to resolve problems promptly and efficiently and escalates issues as required.
Responds to inquiries in a prompt manner to achieve a high level of internal customer service and resolve issues efficiently.
Documents relevant issues and resolutions to ensure recurring problems are identified.
Logs support calls into the call tracking system to ensure accurate documentation is completed.
Provides training for new employees to ensure systems, processes and procedures are uniformly utilized in the department.
Prioritize and manage incidents, service requests and emails and other day to day tasks
Manage user accounts and permissions, setup email accounts and network shared folders
Identify recurring problems and report them to the relevant support teams, and provide necessary workarounds, fixes, and resolutions to the clients
Assist with maintaining Incident and End User Request Management process
Maintain responsibility for off hours support (24/7) on a rotating schedule
Occasional participation in project/assignment work may be required and must be accomplished in addition to main responsibilities as call-takers
Develop and participate in assembling knowledge base articles and/or documentation for Service Desk use
Monitor call volumes and queue wait times to ensure customers are being serviced within the department ASA
Prioritizes urgency to ensure business impact is minimized.
Respond to Team Leader requests for priority issues and provides resolutions accordingly to minimize impact on the business. These priority issues requests must be accomplished in addition to main responsibilities as call-takers

Education Requirements

Community college diploma or equivalent training and hands-on experience
Additional courses in, or knowledge of Microsoft Office and LAN/WAN procedures would be an asset

Job-related Experience

Minimum of 2-3 years of experience in a Service Desk environment, or equivalent hands-on experience, training and education, as well as hands-on technical support experience in a Windows environment

Knowledge & Skills

Excellent customer service, communication and analytical skills
Experience with service desk software (LANDesk) an asset
Problem identification and root cause analysis
Ability to organize and prioritize work in a fast-paced, changing environment
Strong analytical, communication, and customer interfacing skills
Work well in a busy team, being quick to learn and able to deal with a wide range of issues
Strong communication and customer service skills
Be Inquisitive and analytical, always looking for things that can lead to systems outages
Be flexible, creative and resourceful, able to “connect the dots”
Be a great communicator with the ability explain issues to clients with a wide variety of experience and confidence with technology quickly and concisely

Licenses and/or Professional Accreditation

CompTIA + or working towards certification

This is a regular, full-time position with a salary range of $47,118 - $58,897 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

About Us

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About The Team

BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totaling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric if our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

BGIS is an equal opportunity employer, and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askPC@bgis.com. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.

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More about this job

Responsibilities

Provide first-level technical support for hardware, applications, and infrastructure through phone, email, messaging, and in-person channels; troubleshoot issues, document resolutions, and escalate when needed. Manage incidents and service requests, user accounts and permissions, support queues, knowledge documentation, and rotating after-hours coverage while minimizing business impact.

Requirements

Requires a community college diploma or equivalent training and hands-on experience, plus at least 2–3 years of service desk or equivalent technical support experience in a Windows environment. Candidates should have strong customer service, communication, analytical, troubleshooting, and prioritization skills; CompTIA certification or progress toward it is noted.

Skills

Customer Service
Technical Support
Troubleshooting
Incident Management
Service Request Management
Root Cause Analysis
Problem Identification
Prioritization
Communication
Analytical Skills
Windows Environment Support
Hardware Support
Application Support
Account and Permissions Management
Knowledge Base Documentation
LAN/WAN Procedures

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
First-Level Support
Hardware
Applications
Infrastructure
Windows Environment
LAN/WAN
Microsoft Office
LANDesk
CompTIA
Incident Management
End User Request Management
Call Tracking System
Troubleshooting
Root Cause Analysis
User Accounts
Permissions
Email Accounts
Network Shared Folders
Knowledge Base
Service Requests
Escalation
Queue Monitoring
Shift Work
After-Hours Support
Customer Service

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