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Added 1 min ago
Wastewater Laboratory Technician
The District of Sechelt
Sechelt, BC
This is a regular, full-time unionized role within the BCGEU. Hours of work are 37.5 hours per week, flexibility to work evening and weekend is required. The hourly wage for this role is…
Added 1 min ago
H
Fleet Clerk
Hertz
Toronto, ON · Etobicoke, ON
- Full-time
We are looking for a full time Fleet Clerk who is a self-starter, adaptable and quickly able to change direction or focus. If this is you, and you’re ready for your next destination, then…
Added 1 min ago
CT
AMHW, Supported Employment & Education Specialist, PEPP
CMHA Thames Valley Addiction and Mental Health Services
St. Thomas, ON
- $27.14 to $30.01 CAD / hour
- Full-time
Full-Time, Contract (End Date: March 31, 2027)
Added 3 mins ago
ZL
Home child care provider
Zhenggang Liu
Vancouver, BC
- From $20 CAD / hour
- Full-time
- Contract
- On-site
Assume full responsibility for household in absence of parents
Added 5 mins ago
YH
Child care provider - private home
Ying Hu
North York, ON
- From $21 CAD / hour
- Full-time
- On-site
Assume full responsibility for household in absence of parents
Added 7 mins ago
BC
Appliance service technician
Bridge City Appliance Services Limited
Saskatoon, SK
- $20 to $25 CAD / hour
- Full-time
- Part-time
- On-site
Permanent employmentPart time leading to full time
Added 9 mins ago
LE
Mechanical design engineer
Lexus Engineering Ltd.
Edmonton, AB
- $25 to $50 CAD / hour
- Full-time
- Part-time
- Contract
- On-site
Term or contractPart time leading to full time
Added 16 mins ago
S
Parts & Services Sales Representative
Sandvik
Calgary, AB · Leduc, AB · Prince George, BC · Surrey, BC · Vancouver, BC · BC · Winnipeg, MB · Barwick, ON · Red Lake, ON · Saskatoon, SK · British Columbia
- Full-time
Valid driver’s licence with a safe driving record
Added 30 mins ago
HH
HVAC Sales Representative
Hammer's Heating & Cooling
Pitt Meadows, BC
- $41,600 to $140,000 CAD / year
- Full-time
Schedule: Full-time, generally Monday through Friday, with occasional evening and weekend customer appointments or community events.
Added 30 mins ago
M
Survey Assistant, Grande Prairie
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- Full-time
…people. Click here to learn more about this thriving young city full of…
Added 30 mins ago
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Trades Coordinator
Canadian Energy Insight Inc.
Drayton Valley, AB
- Full-time
This is a full-time, in-office position working Monday to Friday based in our Drayton Valley or Gilby field office location, with the ability to travel to field sites from time to time.
Added 30 mins ago
PH
Personal Support Worker
ParaMed Home Health Care
Falconbridge, ON
- Part-time
Valid driver license and access to a vehicle to travel to and from patient’s residences within a geographical area
Added 30 mins ago
AI
Class 1 Driver
American Iron & Metal (AIM)
Moncton, NB
- Full-time
We are proud to offer full time, permanent positions, with competitive salaries, group benefits, an excellent Employee Assistance Program and RRSP matching incentive! Not to mention, we…
Added 30 mins ago
VP
Industrial Automation Specialist
VANGUARD POWER LTD
Chilliwack, BC
- Full-time
● Write a service-call report for every call before leaving site - customer, equipment, fault, cause, work performed, parts, time, recommended follow-up - and send it the same day
Added 30 mins ago
FC
Field Service Technician- Trainee
Fike Corporation
Burlington, ON
- Full-time
…subject to Canadian employment legislation. This posting is for a full-time existing vacancy, reporting to the EP Service Supervisor for the Field Services…
Added 30 mins ago
AI
AZ Driver (Night Shift)
American Iron & Metal (AIM)
Hamilton, ON
- Full-time
Full time permanent position, vacation, benefits and a RRSP matching program
Added 30 mins ago
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RPN/RN
ParaMed Home Health Care
Oshawa, ON
- Full-time
Part time and Full-time scheduling including every other weekend off
Added 30 mins ago
PA
Warehouse Lead
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Mississauga, ON
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You are passionate about automobiles and are looking for an extraordinary job. If you have a valid driver's license, innovative ideas, and a desire to learn, we want to meet you because we…
Added 30 mins ago
HF
Director, Retail Operations & Facilities
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AB · Edmonton, AB
- Full-time
· Valid driver’s licence and ability to travel regularly between ReStore locations.
Added 30 mins ago
PA
Service Concierge (Planet Ford)
Performance Auto Group
Brampton, ON
- Full-time
Must have a valid Ontario Driver's License and good driving record.
Added 30 mins ago
AA
Aquatic Service Technician - Journeyman Electrician
Automated Aquatics Canada Ltd.
AB · Edmonton, AB
- Full-time
Automated Aquatics is seeking a versatile Journeyman or Red Seal Electrician to join our team as a full-time Aquatic Service Technician. This is not a traditional electrical position. We're…
Added 31 mins ago
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Nurse Practitioner
HealthCareersInSask.ca
Lloydminster, SK
- Full-time
Added 31 mins ago
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Continuing Care Assistant
HealthCareersInSask.ca
Swift Current, SK
- Full-time
Added 31 mins ago
A
Construction Manager/Site Superintendent
Ameresco
AB · Canada - Alberta - Edmonton
- Full-time
…Project Director, the successful candidate will be located full time at a Federal Government client site located within 10 mins of Edmonton, Alberta for an Energy Savings Performance…
Added 31 mins ago
Community Relations Director
Amica Senior Lifestyles
Markham, ON

BGIS

Service Desk Analyst

Toronto, ON, Canada

This is a regular, full-time position with a salary range of $47,118 - $58,897 per annum. · Full-time

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Job details

Pay: This is a regular, full-time position with a salary range of $47,118 - $58,897 per annum.
Job type: Full-time
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Summary

JOB DESCRIPTION

Reporting directly to the Team Leader, the Service Desk Analyst provides first level support for all technical issues, for hardware, applications and infrastructure, experienced by BGIS users. Escalates as required to ensure prompt and efficient resolution of the client’s issues, balancing between minimizing the impact on our client’s productivity and the financial impact on the entire organization. The agent is expected to work in a shift work environment.

Key Duties & Responsibilities

Responds to inquiries from a wide variety of channels including (but not limited to) phone, email voice mail, instant messaging and walk-up clients from corporate offices, customer site locations, regional users and, in ever-increasing numbers, work-from home clients, to extract information and trouble shoot to resolve hardware, application and infrastructure issues.
Provides first level support for all hardware and application issues to resolve problems promptly and efficiently and escalates issues as required.
Responds to inquiries in a prompt manner to achieve a high level of internal customer service and resolve issues efficiently.
Documents relevant issues and resolutions to ensure recurring problems are identified.
Logs support calls into the call tracking system to ensure accurate documentation is completed.
Provides training for new employees to ensure systems, processes and procedures are uniformly utilized in the department.
Prioritize and manage incidents, service requests and emails and other day to day tasks
Manage user accounts and permissions, setup email accounts and network shared folders
Identify recurring problems and report them to the relevant support teams, and provide necessary workarounds, fixes, and resolutions to the clients
Assist with maintaining Incident and End User Request Management process
Maintain responsibility for off hours support (24/7) on a rotating schedule
Occasional participation in project/assignment work may be required and must be accomplished in addition to main responsibilities as call-takers
Develop and participate in assembling knowledge base articles and/or documentation for Service Desk use
Monitor call volumes and queue wait times to ensure customers are being serviced within the department ASA
Prioritizes urgency to ensure business impact is minimized.
Respond to Team Leader requests for priority issues and provides resolutions accordingly to minimize impact on the business. These priority issues requests must be accomplished in addition to main responsibilities as call-takers

Education Requirements

Community college diploma or equivalent training and hands-on experience
Additional courses in, or knowledge of Microsoft Office and LAN/WAN procedures would be an asset

Job-related Experience

Minimum of 2-3 years of experience in a Service Desk environment, or equivalent hands-on experience, training and education, as well as hands-on technical support experience in a Windows environment

Knowledge & Skills

Excellent customer service, communication and analytical skills
Experience with service desk software (LANDesk) an asset
Problem identification and root cause analysis
Ability to organize and prioritize work in a fast-paced, changing environment
Strong analytical, communication, and customer interfacing skills
Work well in a busy team, being quick to learn and able to deal with a wide range of issues
Strong communication and customer service skills
Be Inquisitive and analytical, always looking for things that can lead to systems outages
Be flexible, creative and resourceful, able to “connect the dots”
Be a great communicator with the ability explain issues to clients with a wide variety of experience and confidence with technology quickly and concisely

Licenses and/or Professional Accreditation

CompTIA + or working towards certification

This is a regular, full-time position with a salary range of $47,118 - $58,897 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

About Us

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About The Team

BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totaling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric if our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

BGIS is an equal opportunity employer, and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askPC@bgis.com. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.

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More about this job

Responsibilities

Provide first-level technical support for hardware, applications, and infrastructure through phone, email, messaging, and in-person channels; troubleshoot issues, document resolutions, and escalate when needed. Manage incidents and service requests, user accounts and permissions, support queues, knowledge documentation, and rotating after-hours coverage while minimizing business impact.

Requirements

Requires a community college diploma or equivalent training and hands-on experience, plus at least 2–3 years of service desk or equivalent technical support experience in a Windows environment. Candidates should have strong customer service, communication, analytical, troubleshooting, and prioritization skills; CompTIA certification or progress toward it is noted.

Skills

Customer Service
Technical Support
Troubleshooting
Incident Management
Service Request Management
Root Cause Analysis
Problem Identification
Prioritization
Communication
Analytical Skills
Windows Environment Support
Hardware Support
Application Support
Account and Permissions Management
Knowledge Base Documentation
LAN/WAN Procedures

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
First-Level Support
Hardware
Applications
Infrastructure
Windows Environment
LAN/WAN
Microsoft Office
LANDesk
CompTIA
Incident Management
End User Request Management
Call Tracking System
Troubleshooting
Root Cause Analysis
User Accounts
Permissions
Email Accounts
Network Shared Folders
Knowledge Base
Service Requests
Escalation
Queue Monitoring
Shift Work
After-Hours Support
Customer Service

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