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Added 16 mins ago
AP
Journeyman Plumber
ARG Plumbing Ltd
Calgary, AB
- Full-time
Added 32 mins ago
CO
Police Officer
City of Saint John
Saint John, NB
- Full-time
a minimum of three years of satisfactory full time service as a member of any police force in Canada.
Added 32 mins ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The successful applicant may be eligible to participate in a Flexible Time Options Program which includes the o
Added 47 mins ago
CO
Sponsorship Program - Police Officers
City of Saint John
Saint John, NB
- Full-time
Possess a valid unrestricted driver’s license
Added 47 mins ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Must be Security Cleared. Must take Oath of Confidentiality. Must have Class 5 driver’s license.
Added 47 mins ago
S
Driver Examiner - Full Time - Brampton- Bilingual
Serco
Brampton, ON
- Full-time
Provides information and assistance related to Driver Examination services.
Added 1 hour ago
AT
Highway Driver
Armour Transportation Systems
Hanwell, NB
- Full-time
Armour Transportation Systems is currently seeking a professional and safety-focused Highway Driver based out of Fredericton, NB.This position is ideal for drivers who enjoy consistent…
Added 1 hour ago
NS
Home child care provider
NIRMAL SINGH NAGI
Cambridge, ON
- From $20 CAD / hour
- Full-time
- Contract
- On-site
Assume full responsibility for household in absence of parents
Added 2 hours ago
IC
Commercial Service and Installation Technician
Intek Communications Inc.
Toronto, ON
- Full-time
Time Management - Balances a myriad of tasks; prioritizes duties as needed. Organization - Able to keep tools, equipment, materials, the vehicle and the workplace organized. Works in a…
Added 2 hours ago
OE
Construction Health & Safety Representative
Optiv Energy Inc.
Ottawa, ON
- Full-time
Valid driver’s license and reliable access to the site in eastern Ontario
Added 3 hours ago
DK
Delivery driver, fast food
Dominos Kitimat
Kitimat, BC
- From $19.5 CAD / hour
- Full-time
- Part-time
- Contract
- On-site
Term or contractPart time leading to full time
Added 3 hours ago
BP
Lead Electrical Engineer
Bunch Projects
Calgary, AB
- Full-time
…construction together under one team, which helps our clients save time and keep costs predictable. With several fabrication shops across Alberta and hundreds of skilled people on our crew,…
Added 3 hours ago
MY
Child caregiver - private home
Megan Yang
Toronto, ON
- From $20.85 CAD / hour
- Full-time
- On-site
Assume full responsibility for household in absence of parents
Added 3 hours ago
AT
Courier Driver
Armour Transportation Systems
Dartmouth, NS
- Full-time
We’re looking for a dependable and professional Courier Driver. As a Courier Driver at Armour, you’ll play a key role in ensuring timely and accurate delivery of packages across assigned…
Added 3 hours ago
TR
Journeyperson Heavy Duty Mechanic
The RMC Group of Companies
Nisku, AB
- Internship
Full scope benefits package (health, dental, life, disabilities)
Added 3 hours ago
W
Technical Consultant II, Environmental Scientist
Worley
Edmonton, AB · Calgary, AB
- Full-time
This is a full-time position based in either Worley Consulting’s Calgary or Edmonton office. The role includes frequent travel throughout Alberta and may involve assignments in the…
Added 3 hours ago
AC
Custodial Services Worker II
Aramark Canada
Radisson, QC
- Internship
The candidate must possess a valid driver's license.
Added 3 hours ago
AC
Custodial Services Worker
Aramark Canada
Baie-Comeau, QC
- Full-time
Valid Class 5 driver's licence is considered an asset.
Added 3 hours ago
AC
Route Sales Driver
Aramark Canada
Quebec, QC
- $22 CAD / hour
- Full-time
Aramark is seeking a Commercial Route Driver for its Office Coffee Services division in the Québec City region
Added 3 hours ago
CM
Gas Technician (TSSA G.2)
Certified Mechanical
Toronto, ON
- Full-time
Certified Mechanical is hiring a full-time Gas Technician for steady, year-round work in Toronto and the GTA. Almost 25 years in business (HVAC, gas services, and appliance repair). PAY:…
Added 4 hours ago
PG
Child care live-in caregiver
Precious Gaborone, Oatlhotse Gaborone
Claresholm, AB
- From $22 CAD / hour
- Full-time
- Contract
- On-site
Assume full responsibility for household in absence of parents
Added 5 hours ago
CD
Last Mile Delivery Driver (Full-Time) - Lower Mainland, BC
Cool Dispatch
Lower Post, BC
- Full-time
Cool Dispatch is hiring a full-time Last Mile Delivery Driver to complete local deliveries throughout the Lower Mainland (e.g., Vancouver, Burnaby, Richmond, Surrey, Delta, Coquitlam, and…
Added 6 hours ago
JF
Housekeeping attendant
Jean fait tout inc
Parc-Bon-Air, QC
- $20 to $23 CAD / hour
- Full-time
- Part-time
Permanent employmentPart time leading to full time
Added 6 hours ago
G
Field Sales Representative
GMA
Montreal, QC
- Full-time
Role Description The Field Sales Representative is a full-time, on-site role based in Montreal, QC. In this position, the individual will visit existing and prospective customers, present…
Added 6 hours ago
PF
Delivery Driver
Performance Food Group
Ottawa, ON
- Full-time
…Scholarship Opportunities for children of associates, Paid Time Off, and much…

BGIS

Service Desk Analyst

Toronto, ON, Canada

This is a regular, full-time position with a salary range of $47,118 - $58,897 per annum. · Full-time

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Job details

Pay: This is a regular, full-time position with a salary range of $47,118 - $58,897 per annum.
Job type: Full-time
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Summary

JOB DESCRIPTION

Reporting directly to the Team Leader, the Service Desk Analyst provides first level support for all technical issues, for hardware, applications and infrastructure, experienced by BGIS users. Escalates as required to ensure prompt and efficient resolution of the client’s issues, balancing between minimizing the impact on our client’s productivity and the financial impact on the entire organization. The agent is expected to work in a shift work environment.

Key Duties & Responsibilities

Responds to inquiries from a wide variety of channels including (but not limited to) phone, email voice mail, instant messaging and walk-up clients from corporate offices, customer site locations, regional users and, in ever-increasing numbers, work-from home clients, to extract information and trouble shoot to resolve hardware, application and infrastructure issues.
Provides first level support for all hardware and application issues to resolve problems promptly and efficiently and escalates issues as required.
Responds to inquiries in a prompt manner to achieve a high level of internal customer service and resolve issues efficiently.
Documents relevant issues and resolutions to ensure recurring problems are identified.
Logs support calls into the call tracking system to ensure accurate documentation is completed.
Provides training for new employees to ensure systems, processes and procedures are uniformly utilized in the department.
Prioritize and manage incidents, service requests and emails and other day to day tasks
Manage user accounts and permissions, setup email accounts and network shared folders
Identify recurring problems and report them to the relevant support teams, and provide necessary workarounds, fixes, and resolutions to the clients
Assist with maintaining Incident and End User Request Management process
Maintain responsibility for off hours support (24/7) on a rotating schedule
Occasional participation in project/assignment work may be required and must be accomplished in addition to main responsibilities as call-takers
Develop and participate in assembling knowledge base articles and/or documentation for Service Desk use
Monitor call volumes and queue wait times to ensure customers are being serviced within the department ASA
Prioritizes urgency to ensure business impact is minimized.
Respond to Team Leader requests for priority issues and provides resolutions accordingly to minimize impact on the business. These priority issues requests must be accomplished in addition to main responsibilities as call-takers

Education Requirements

Community college diploma or equivalent training and hands-on experience
Additional courses in, or knowledge of Microsoft Office and LAN/WAN procedures would be an asset

Job-related Experience

Minimum of 2-3 years of experience in a Service Desk environment, or equivalent hands-on experience, training and education, as well as hands-on technical support experience in a Windows environment

Knowledge & Skills

Excellent customer service, communication and analytical skills
Experience with service desk software (LANDesk) an asset
Problem identification and root cause analysis
Ability to organize and prioritize work in a fast-paced, changing environment
Strong analytical, communication, and customer interfacing skills
Work well in a busy team, being quick to learn and able to deal with a wide range of issues
Strong communication and customer service skills
Be Inquisitive and analytical, always looking for things that can lead to systems outages
Be flexible, creative and resourceful, able to “connect the dots”
Be a great communicator with the ability explain issues to clients with a wide variety of experience and confidence with technology quickly and concisely

Licenses and/or Professional Accreditation

CompTIA + or working towards certification

This is a regular, full-time position with a salary range of $47,118 - $58,897 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

About Us

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About The Team

BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totaling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric if our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

BGIS is an equal opportunity employer, and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askPC@bgis.com. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.

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More about this job

Responsibilities

Provide first-level technical support for hardware, applications, and infrastructure through phone, email, messaging, and in-person channels; troubleshoot issues, document resolutions, and escalate when needed. Manage incidents and service requests, user accounts and permissions, support queues, knowledge documentation, and rotating after-hours coverage while minimizing business impact.

Requirements

Requires a community college diploma or equivalent training and hands-on experience, plus at least 2–3 years of service desk or equivalent technical support experience in a Windows environment. Candidates should have strong customer service, communication, analytical, troubleshooting, and prioritization skills; CompTIA certification or progress toward it is noted.

Skills

Customer Service
Technical Support
Troubleshooting
Incident Management
Service Request Management
Root Cause Analysis
Problem Identification
Prioritization
Communication
Analytical Skills
Windows Environment Support
Hardware Support
Application Support
Account and Permissions Management
Knowledge Base Documentation
LAN/WAN Procedures

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
First-Level Support
Hardware
Applications
Infrastructure
Windows Environment
LAN/WAN
Microsoft Office
LANDesk
CompTIA
Incident Management
End User Request Management
Call Tracking System
Troubleshooting
Root Cause Analysis
User Accounts
Permissions
Email Accounts
Network Shared Folders
Knowledge Base
Service Requests
Escalation
Queue Monitoring
Shift Work
After-Hours Support
Customer Service

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