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Added 11 mins ago
C
NEW GRAD Junior Project Manager/ Business Analyst
CGI
Toronto, ON
- Full-time
…junior professional who is excited to build a career across project management, business analysis, delivery operations, and account planning. This role is ideal for someone who is…
Added 11 mins ago
WI
Project Controls Analyst - Temporary 18 months
WSP in Canada
Markham, ON
- Contract
We are seeking an experienced Project Control Analyst to support the successful delivery of transportation and infrastructure projects. This is a temporary full-time position for a period…
Added 11 mins ago
WI
Project Controls Analyst - Temporary 18 months
WSP in Canada
Vaughan, ON
- Contract
We are seeking an experienced Project Control Analyst to support the successful delivery of transportation and infrastructure projects. This is a temporary full-time position for a period…
Added 11 mins ago
AI
Senior Business Analyst
Aptino, Inc.
Toronto, ON
- $45 to $50 CAD / hour
- Contract
Identify project risks, dependencies, assumptions, and constraints.
Added 11 mins ago
WI
Project Controls Analyst - Temporary 18 months
WSP in Canada
Toronto, ON
- Contract
We are seeking an experienced Project Control Analyst to support the successful delivery of transportation and infrastructure projects. This is a temporary full-time position for a period…
Added 11 mins ago
M
Supplier Management Specialist
Mindlance
Toronto, ON
- $60 to $65 CAD / hour
- Contract
Job Title: Risk Analyst - Expert (Senior Manager- Global Supplier Management)
Added 11 mins ago
OP
Research Analyst OIAU
Ottawa Police Service
Ottawa, ON
- Full-time
Under the direction of the Team Lead Operational Intelligence Analysis, the Research Analyst is responsible for undertaking research, analysis, and reporting on crime trends and supporting…
Added 11 mins ago
H
Human Resources Analytics Specialist
HireTalent
Montreal, QC
- Temporary
As a key member of the HR Analytics & Insights team, the HRIS Analyst serves as a strategic partner to HR stakeholders and IT functions across the Americas. This role owns end-to-end…
Added 11 mins ago
WI
Project Controls Analyst - Temporary 18 months
WSP in Canada
Ottawa, ON
- Contract
We are seeking an experienced Project Control Analyst to support the successful delivery of transportation and infrastructure projects. This is a temporary full-time position for a period…
Added 12 mins ago
Senior ARS Monitoring Analyst
AESO
Calgary, AB · KPMG Tower
We are looking for a Senior ARS Monitoring Analyst to join our External Compliance Monitoring – Alberta Reliability Standards (ECM-ARS) team. Reporting to the Team Lead, ARS Monitoring…
Added 12 mins ago
Manager HR Systems
Region of Waterloo
Kitchener, ON
Supervises a Senior Analyst of HRC Systems, SAP HXM Systems Analyst, and a Workforce Management and SAP HXM Systems Analyst.
Added 12 mins ago
Energy Resource Planning Analyst
FortisBC
Surrey, BC
Collaborate with internal and external cross-functional experts to use energy demand and other business data to support recommendations on planning and project strategies.
Added 27 mins ago
AG
Financial Analyst
Adelphi Group
Toronto, ON
- Full-time
This is a position within the finance department. The financial analyst team responsible for the accounting and financial duties required to support the needs of Critical Mass' defined…
Added 27 mins ago
CI
Senior Analyst, Expense Operations (8-month contract)
CPP Investments | Investissements RPC
Toronto, ON
- Full-time
As Senior Analyst, Expense Operations, you will support the oversight of CPP Investments’ centralized global expense processing, helping ensure expenses and payments are processed…
Added 27 mins ago
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Quality Assurance (QA) Analyst
BMO
Toronto, ON · BMOPLACE
- Full-time
…and regulatory compliance testing, contributing to successful project delivery with minimal post-production…
Added 31 mins ago
VI
Enterprise resource planning (ERP) analyst
Vintage IT Solutions Inc
Oshawa, ON
- From $106,812 CAD / year
- Full-time
- Hybrid
Added 42 mins ago
SI
Graduate Associate
Spruce InfoTech Inc.
Saskatoon, SK
- Contract
We are seeking early-career professionals to support business analysis, project coordination, operational improvement, and digital initiatives. The role is suited to recent graduates who…
Added 42 mins ago
TG
Senior Information Analyst, Investigative Services (12 Months Contract)
TMX Group
Toronto, ON
- $30 to $35 CAD / hour
- Full-time
Senior Analyst, Investigative Services is responsible for processing the more difficult research requests, leading ongoing departmental training, acting as the main contact for issue…
Added 42 mins ago
HC
Scrum Master
Havas CX Canada
Toronto, ON
- Full-time
…email, web, and technical initiatives. This role blends Agile project management, team coordination, and delivery oversight. You will partner with cross-functional teams to establish and…
Added 42 mins ago
Project Manager
Odlum Brown
Vancouver, BC
We have an opportunity for a Project Manager to join our award-winning firm in the Vancouver office.
Added 42 mins ago
UO
Student Financial Business Support Analyst
University of British Columbia
Vancouver, BC · UBCV | Brock Hall (BRCK)
- $7,727.33 to $11,112 CAD / month
- Full-time
The Student Financial Business Analyst is a critical role, responsible for campus and/or university-wide student financial support programs, performing specialized and complex financial…
Added 42 mins ago
T
Senior FCRM Testing Analyst - PCT Validations (5325)
TD
Toronto, ON
- Full-time
Added 57 mins ago
C
Analyst, Corporate Finance and M&A
CAE
Montreal, QC
- Full-time
Strategic Project Analysis: Dive deep into the factors influencing commercial and financial decisions, uncovering insights that will contribute to the strategic decision-making process.
Added 57 mins ago
O
Senior Analyst, Research Operations
OICR
ON · MaRS Centre, Toronto, Ontario
- Contract
The Ontario Institute for Cancer Research (OICR) is looking to fill an existing position for a Senior Analyst to join the Research Operations team. The Senior Analyst plays a fundamental…
Added 1 hour ago
Senior Analyst - Business Support Strategy & Incident Management
Scotiabank
Toronto, ON
As a Senior Analyst within our Global Operations team, you will contribute to the overall success of the team’s success by:

BGIS

Service Desk Analyst

Toronto, ON, Canada

This is a regular, full-time position with a salary range of $47,118 - $58,897 per annum. · Full-time

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Job details

Pay: This is a regular, full-time position with a salary range of $47,118 - $58,897 per annum.
Job type: Full-time
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Summary

JOB DESCRIPTION

Reporting directly to the Team Leader, the Service Desk Analyst provides first level support for all technical issues, for hardware, applications and infrastructure, experienced by BGIS users. Escalates as required to ensure prompt and efficient resolution of the client’s issues, balancing between minimizing the impact on our client’s productivity and the financial impact on the entire organization. The agent is expected to work in a shift work environment.

Key Duties & Responsibilities

Responds to inquiries from a wide variety of channels including (but not limited to) phone, email voice mail, instant messaging and walk-up clients from corporate offices, customer site locations, regional users and, in ever-increasing numbers, work-from home clients, to extract information and trouble shoot to resolve hardware, application and infrastructure issues.
Provides first level support for all hardware and application issues to resolve problems promptly and efficiently and escalates issues as required.
Responds to inquiries in a prompt manner to achieve a high level of internal customer service and resolve issues efficiently.
Documents relevant issues and resolutions to ensure recurring problems are identified.
Logs support calls into the call tracking system to ensure accurate documentation is completed.
Provides training for new employees to ensure systems, processes and procedures are uniformly utilized in the department.
Prioritize and manage incidents, service requests and emails and other day to day tasks
Manage user accounts and permissions, setup email accounts and network shared folders
Identify recurring problems and report them to the relevant support teams, and provide necessary workarounds, fixes, and resolutions to the clients
Assist with maintaining Incident and End User Request Management process
Maintain responsibility for off hours support (24/7) on a rotating schedule
Occasional participation in project/assignment work may be required and must be accomplished in addition to main responsibilities as call-takers
Develop and participate in assembling knowledge base articles and/or documentation for Service Desk use
Monitor call volumes and queue wait times to ensure customers are being serviced within the department ASA
Prioritizes urgency to ensure business impact is minimized.
Respond to Team Leader requests for priority issues and provides resolutions accordingly to minimize impact on the business. These priority issues requests must be accomplished in addition to main responsibilities as call-takers

Education Requirements

Community college diploma or equivalent training and hands-on experience
Additional courses in, or knowledge of Microsoft Office and LAN/WAN procedures would be an asset

Job-related Experience

Minimum of 2-3 years of experience in a Service Desk environment, or equivalent hands-on experience, training and education, as well as hands-on technical support experience in a Windows environment

Knowledge & Skills

Excellent customer service, communication and analytical skills
Experience with service desk software (LANDesk) an asset
Problem identification and root cause analysis
Ability to organize and prioritize work in a fast-paced, changing environment
Strong analytical, communication, and customer interfacing skills
Work well in a busy team, being quick to learn and able to deal with a wide range of issues
Strong communication and customer service skills
Be Inquisitive and analytical, always looking for things that can lead to systems outages
Be flexible, creative and resourceful, able to “connect the dots”
Be a great communicator with the ability explain issues to clients with a wide variety of experience and confidence with technology quickly and concisely

Licenses and/or Professional Accreditation

CompTIA + or working towards certification

This is a regular, full-time position with a salary range of $47,118 - $58,897 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

About Us

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About The Team

BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totaling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric if our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

BGIS is an equal opportunity employer, and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askPC@bgis.com. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.

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More about this job

Responsibilities

Provide first-level technical support for hardware, applications, and infrastructure through phone, email, messaging, and in-person channels; troubleshoot issues, document resolutions, and escalate when needed. Manage incidents and service requests, user accounts and permissions, support queues, knowledge documentation, and rotating after-hours coverage while minimizing business impact.

Requirements

Requires a community college diploma or equivalent training and hands-on experience, plus at least 2–3 years of service desk or equivalent technical support experience in a Windows environment. Candidates should have strong customer service, communication, analytical, troubleshooting, and prioritization skills; CompTIA certification or progress toward it is noted.

Skills

Customer Service
Technical Support
Troubleshooting
Incident Management
Service Request Management
Root Cause Analysis
Problem Identification
Prioritization
Communication
Analytical Skills
Windows Environment Support
Hardware Support
Application Support
Account and Permissions Management
Knowledge Base Documentation
LAN/WAN Procedures

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
First-Level Support
Hardware
Applications
Infrastructure
Windows Environment
LAN/WAN
Microsoft Office
LANDesk
CompTIA
Incident Management
End User Request Management
Call Tracking System
Troubleshooting
Root Cause Analysis
User Accounts
Permissions
Email Accounts
Network Shared Folders
Knowledge Base
Service Requests
Escalation
Queue Monitoring
Shift Work
After-Hours Support
Customer Service

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