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Added 1 min ago
Account Manager
Group SJR
Toronto, ON
Full-time
Group SJR is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media…
Added 1 min ago
Senior Manager, Portfolio & Product Optimization, Global Transaction Banking (12-Month Contract)
Scotiabank
Toronto, ON
Partner with stakeholders across the Bank to align priorities, execute strategic initiatives, and communicate effectively with executive audiences.
Added 1 min ago
Principal Process Engineer
Worley
Edmonton, AB · Calgary, AB
Full-time
…services company of energy, chemicals and resources experts. We partner with customers to deliver projects and create value over the life of their assets. We’re bridging two worlds, moving…
Added 1 min ago
Mobile Development Lead
Accenture
Toronto, ON
Full-time
Partner with product managers, designers, architects, API teams, quality engineers, security teams, and client stakeholders.
Added 1 min ago
Web Engineering Manager & Digital Products Architect
Accenture
Toronto, ON
Full-time
Partner directly with senior client stakeholders to clarify requirements, explain trade-offs, manage technical risk, and align roadmaps and investment decisions.
Added 1 min ago
Senior Data Scientist, Fraud Applied AI and Innovation
RBC
Toronto, ON
Full-time
Partner with Detection Analytics and Governance teams to incorporate feedback and communicate changes that impact fraud detection workflows
Added 1 min ago
Director, Business Continuity Risk Management, Canada & Caribbean
RBC
Toronto, ON
Full-time
…regulatory compliance, embed robust risk management practices, and partner with business leaders to drive program effectiveness and…
Added 1 min ago
Analyst, Institutional Client Credit Management; DVP, Corporates & NBFI
RBC
Toronto, ON
Full-time
Partner with various trading in CM to (i) identify and recommend suitable counterparties; (ii) facilitate the credit process, including evaluating and screening requests, preparing requests…
Added 1 min ago
Associate
RBC
Guelph, ON
Full-time
Partner with the Client Experience Associate to execute, manage, and audit your Investment Advisor’s contact service plan
Added 1 min ago
Senior Project Manager
RBC
Toronto, ON
Full-time
…driving the culture and behaviors needed to succeed with a client centric approach. This role involves collaborating across cross functional teams and supporting functions. The role will…
Added 1 min ago
Client Advisor
RBC
Winnipeg, MB
Full-time
Client Advisor, Personal & Commercial Banking
Added 1 min ago
Financial Planner
RBC
Powell River, BC
Full-time
A strong financial acumen, along with proven networking, client acquisition, and relationship management skills, and track record of partnering and collaboration
Added 1 min ago
Site Reliability Engineer
RBC
Vancouver, BC
Full-time
Apply design-thinking and agile mindset in working with SREs, Scrum Masters and partner team leads
Added 1 min ago
Senior Cost Controller
Acciona
ON · CAN - Ontario Line North
Revenue Team Collaboration: Partner with the revenue and billing teams to reconcile actual costs with client-facing invoices. You will provide the necessary data and documentation to…
Added 17 mins ago
Team Lead – Safe At Home: Coordinated Hoarding Prevention and Early Intervention
CMHA Calgary
Calgary, AB
Other
The Team Lead will ensure cohesive service delivery across partner agencies, supervise staff and Peer Support Workers, manage data and evaluation requirements, and lead knowledge…
Added 17 mins ago
Coordinateur administratif/Coordinatrice administrative
Gamache Group
Saint-Paul, QC
Full-time
Your ability to prioritize, maintain accurate records, conduct timely follow-ups, and communicate professionally will have a direct impact on partner satisfaction and operational efficiency.
Added 17 mins ago
Senior Procurement Analyst
Hays
Toronto, ON
$80,000 to $83,000 CAD / year
Full-time
Our client is a global mining organization dedicated to supplying the critical minerals needed for the world's energy transition. With operations spanning multiple continents, the company…
Added 17 mins ago
Director of Events
BYNK Media
Toronto, ON
Full-time
…complex event lifecycles, driving vendor partnerships, leading client relationships, and ensuring every activation is executed flawlessly on time and within…
Added 17 mins ago
Private Wealth Tax, Manager
PwC
AB
Full-time
Our PwC Private teams partner with business owners at every stage - tailoring solutions that fit their goals today and set them up for tomorrow. Join us and make a tangible impact where it…
Added 17 mins ago
Senior Personal Banker - Investing - Mandarin and/or Cantonese Language Skills an Asset
TD
Vancouver, BC
Full-time
…refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 17 mins ago
Commercial Lines Account Assistant, Real Estate
HUB International
Toronto, ON
Full-time
Manage commercial client accounts, including renewals, policy documentation, submissions, binders, certificates, and invoicing.
Added 32 mins ago
Project Manager
ATCO Group
Yellowknife, NT
Full-time
…defense support services across Canada and internationally. We partner with government, Indigenous, industrial, commercial, and defense clients to deliver safe, reliable, and innovative…
Added 45 mins ago
FIRE ALARM TECHNICIAN
Troy Life & Fire Safety Ltd.
Moncton, NB
Full-time
…Communications Systems in Canada. As an Edwards Authorized National Partner, Troy is proudly Canadian. We are an employee-owned company with over 1400 people in 28 locations coast to coast.…
Added 46 mins ago
Senior Client Partner
Quietly
Remote, Canada
$115,000 to $140,000 CAD / year
Full-time · Remote
…transforming the practice of Marketing & Communications. As a Senior Client Partner at Quietly, you will help lead that charge, helping the world’s leading brands earn attention and drive…
Added 46 mins ago
Client Partner, Capital Developments' Strategic Change
Fraser Health
Surrey, BC
Full-time
…strategic leadership and transformational change to this role as a Client Partner, Capital Developments’ Strategic Change supporting the new Surrey hospital and BC Cancer Centre. This…

BGIS

Technical Writer/Trainer

Markham, ON, Canada

Pay: This is a regular, full-time position with a salary range of $84,493 - $105,616 per annum.
Job type: Full-time
Apply by: Oct 27, 2026
Experience: 2 – 3 years experience in a position related to BA degree noted above.
Posting language: English
Posted: Sep 27, 2026

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Original job description

Summary

JOB DESCRIPTION

The Technical Writer and Trainer is accountable for documenting, standardizing, and enabling adoption of project delivery processes, tools, and governance, with a primary focus on the Project Management Best Practice Playbook, associated work instructions and the project management software. The role ensures that processes are clear, consistent, current, and usable, and that teams are effectively trained to apply them across the full project lifecycle.

Key Duties & Responsibilities

Project Delivery Process Documentation & Standards

Develop, maintain and govern process documentation, including:

Project Management Best Practice Playbook content
Phase/Stage Gate requirements
Work Instructions (WIs), SOPs, and job aids
Standard forms, templates, and checklists

Translate complex delivery, controls, and governance requirements into clear, concise, and practical guidance for project practitioners.
Ensure alignment between documented processes and:

Project Management Office (PMO) & Project Controls Office (PCO) governance
Quality frameworks (Quality Assurance (QA), Non-Conformance Reporting (NCR), stage gate controls)
Client-specific delivery requirements where applicable

Actively manage version control, publish updates, and retire obsolete documentation.

Project Management Software Enablement & Documentation

Serve as the primary author and curator of software related documentation, including:

End-to-end lifecycle guides
Role-based guides (PM, PC, PCO, Directors)
Module-specific instructions (forms, correspondence, cost management, schedules, close-out, reporting)

Ensure software documentation reinforces:

Data integrity standards
Required fields and workflows
Alignment with project delivery stage/phase gates and charters

Work closely with software configuration, PCO, and PMO teams to keep documentation synchronized with system changes and enhancements.

Training Design & Delivery

Design and deliver structured project delivery process and supporting software training programs, including:

Onboarding training for new hires
Refresher and role-based training for existing staff
Targeted training for process or system changes

Develop training materials such as:

Slide decks and facilitator guides
Self-serve learning content using video technology,
Quizzes, job aids, and knowledge checks

Support account-specific or program-specific training rollouts as required.

Adoption, Quality & Continuous Improvement

Partner with PCO, PMO, and PDS Leadership to:

Identify gaps in process understanding or execution
Target training and documentation to address risk areas

Incorporate feedback from:

Training sessions
Audits, NCRs, and QA reviews
PMWeb data quality issues

Use lessons learned to continuously improve clarity, usability, and effectiveness of documentation and training.

Governance & Stakeholder Integration

Act as a bridge between strategy, governance, and execution, ensuring that:

Leadership expectations are clearly translated into operational guidance
Teams understand “what good looks like” and how it is measured

Collaborate with:

PDS Leadership
PMO / PCO
Software configuration and support teams
Quality, Risk, and Controls lead(s)

Support enterprise initiatives related to standardization, digitization, and delivery maturity.

Knowledge & Skills

Strong technical writing and instructional design capability.
Deep understanding of project delivery, controls, and governance in a PMO/PCO environment.
Practical experience translating complex workflows into clear user guidance.
Comfortable working across operations, technology, and leadership teams.
Highly structured, detail-oriented, and quality-focused.
Experience in the field of project and/or facilities management
Advanced Knowledge of MS Project, Excel, Word, PowerPoint, Visio, project management and video creation software.
Strong interpersonal, and communication skills.
Organizational skills with the ability to handle multiple concurrent activities and to work successfully under pressure.
Ability to manage priorities while taking direction from several managers and communicate effectively to manage workload and expectations.
Strong analytical, statistical and organizational skills.
Track record of preparing both “detailed” and “management level” reports.
Bachelor’s degree in technical writing and digital media studies.
Strong presentation/public speaking skills.
2 – 3 years experience in a position related to BA degree noted above.
Ability to thrive in a fast-pace and changing environment.
French proficiency an asset.

Licenses and/or Professional Accreditation

Technical Writer Certificate.

This is a regular, full-time position with a salary range of $84,493 - $105,616 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

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More about this job

Responsibilities

Develop and govern project delivery documentation, standards, work instructions, and project management software guides, ensuring they remain clear, current, and aligned with governance and system changes. Design and deliver training, support adoption, and use feedback, audits, and data quality findings to continuously improve processes and learning materials.

Requirements

The role calls for strong technical writing and instructional design skills, project or facilities management experience, and advanced knowledge of Microsoft Office tools, Microsoft Project, and project management and video creation software. A bachelor’s degree in technical writing and digital media studies and a Technical Writer Certificate are specified, along with 2–3 years of related experience; French proficiency is an asset.

Skills

Technical Writing
Instructional Design
Project Delivery
Project Management
Project Controls
Process Documentation
Training Design And Delivery
Project Governance
Software Documentation
Version Control
Quality Assurance
Data Integrity
Microsoft Project
Microsoft Excel
Microsoft Word
Microsoft PowerPoint

Visa sponsorship

Not detected in the job text

Keywords

Project Management Office
Project Controls Office
PMWeb
Microsoft Project
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Microsoft Visio
Video Creation Software
Technical Writing
Instructional Design
Project Delivery
Project Controls
Project Governance
Work Instructions
Standard Operating Procedures
Stage Gate Controls
Quality Assurance
Non-Conformance Reporting
Data Integrity
Version Control
Training Materials
Learning Content
Project Lifecycle
Facilities Management
Process Standardization
Digitization
Technical Writer Certificate

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