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Added 1 hour ago
Program Skills Lead
Mennonite Central Committee
Winnipeg, MB
Full-time
Oversee and support program-related Communities of Practice (CoPs) by maintaining a master calendar, tracking participation, and supporting facilitator teams
Added 3 hours ago
Indirect Tax Manager - Canada
TikTok
Toronto, ON
Full-time
…supporting continued business growth. We recognize that marketplace facilitator expertise is a highly specialized area. Candidates with strong indirect tax and e-commerce experience are…
Added 3 hours ago
Senior Indirect Tax Manager - Canada
TikTok
Toronto, ON
Full-time
…supporting continued business growth. We recognize that marketplace facilitator expertise is a highly specialized area. Candidates with strong indirect tax and e-commerce experience are…
Added 3 hours ago
Regional Sourcing Manager (Electronics Lane)
Husky Technologies
Bolton, ON
Full-time
…includes all levels of the organization. Strong negotiator, facilitator across disciplines, capable of aligning multiple stakeholders to achieve bold…
Added 9 hours ago
Regional Sourcing Manager (Electronics Lane)
Husky Technologies
Bolton, ON
Full-time
…includes all levels of the organization. Strong negotiator, facilitator across disciplines, capable of aligning multiple stakeholders to achieve bold…
Added 9 hours ago
Drug Access Facilitator
Hamilton Health Sciences
Hamilton, ON
Full-time
As a Drug Access Facilitator in the retail pharmacy, the incumbent will act as an advocate for the patient, working with them to secure drug funding and financial assistance through ODB,…
Added 9 hours ago
Radiation Therapy Quality and Safety Lead
Hamilton Health Sciences
Hamilton, ON
Full-time
…Quality and Safety Lead serves as a change leader, educator, and facilitator in support of exceptional patient outcomes and experiences. Key responsibilities…
Added 10 hours ago
Senior Facilitator
Canadian Red Cross
Canada
Full-time
Title: Senior Facilitator, Indigenous injury Prevention
Added 13 hours ago
Regional Continuous Improvement Manager
NFI Industries
Toronto, ON
Full-time
The Regional Continuous Improvement Manager serves as the primary Lean coach, instructor, and facilitator for the region’s ONE Program and Continuous Improvement initiatives. This role is…
Added 13 hours ago
Learning & Dev Partner
Post Consumer Brands
Niagara Falls, ON
Full-time
Skilled facilitator with expertise in adult learning principles,
Added 14 hours ago
Client Partner, Psychological Health & Safety
Fraser Health
Surrey, BC
Full-time
…readiness. We are looking for a strategic thinker and skilled facilitator who can navigate ambiguity, create alignment, and move ideas into action while applying culturally safe, equitable,…
Added 14 hours ago
Intermediate Specialist, Service Management
Porter Airlines Inc.
Toronto, ON
Full-time
The role acts as a key facilitator and process steward, ensuring that service management practices are embedded, documented, measured, and improved continuously. Working under the guidance…
Added 14 hours ago
Senior Learning Specialist - Leadership Development
Emera Inc
Halifax, NS
Full-time
…including leading the participant coordination, logistics, facilitator management, and program delivery for the Emerging Leader Program(s); retention…
Added 15 hours ago
Community Engagement & Learning Facilitator - 0926
The Family Centre
Edmonton, AB
Full-time
Added 15 hours ago
Regional Online Learning Facilitator
Sask DLC
Yorkton, SK
Full-time
Saskatchewan Distance Learning Centre requires a permanent part-time (60 hours bi weekly) Regional Online Learning Facilitator at Yorkton.
Added 15 hours ago
Community Engagement & Learning Facilitator - 0926
The Family Centre of Northern Alberta
AB · Edmonton, AB
Full-time
Added 15 hours ago
Regional Sourcing Manager (Electronics Lane)
Husky Technologies
Bolton, ON
Full-time
…includes all levels of the organization. Strong negotiator, facilitator across disciplines, capable of aligning multiple stakeholders to achieve bold…
Added 15 hours ago
Recreation Therapist - Senior
Vancouver Coastal Health
Sechelt, BC
$43.24 to $54.01 CAD / hour
Other
Demonstrated ability to function as a team member, leader, and facilitator.
Added 16 hours ago
Learning & Dev Partner
Post Consumer Brands
Niagara Falls, ON
Full-time
Skilled facilitator with expertise in adult learning principles,
Added 16 hours ago
Children's Education Facilitator
North York Women's Shelter
Toronto, ON · North York, Ontario
Part-time
The Children’s Education Facilitator is responsible for developing and providing educational programming, academic support, and recreational activities that promote resilience, stability,…
Added 16 hours ago
Intermediate Specialist, Service Management
Porter Airlines Inc.
Toronto, ON
Full-time
The role acts as a key facilitator and process steward, ensuring that service management practices are embedded, documented, measured, and improved continuously. Working under the guidance…
Added 16 hours ago
Interim Junior Project Coordinator
Petroleum Technology Alliance Canada (PTAC)
Calgary, AB
Temporary
PTAC Petroleum Technology Alliance Canada is a neutral, not-for-profit facilitator of collaborative research, development, demonstration and deployment. PTAC works with industry,…
Added 16 hours ago
Recreation Facilitator - Full Time (FT) - Charleswood
Extendicare
Winnipeg, MB · Charleswood Care Centre
Full-time
Added 17 hours ago
Learning Operations (HR) Co-op Student
Loblaw Companies Limited
Brampton, ON
Full-time
Prepare facilitator and participant materials and confirm that session details are accurate and complete.
Added 17 hours ago
Peer Support Specialist STEPS for YOUTH
St. Michael's Hospital
Toronto, ON
Temporary
Peer Support Specialist role related training including WRAP Facilitator Certificate Level 1 and WRAP Facilitator Certificate Level 2 and Hearing Voices certification preferred

BGIS

Technical Writer/Trainer

Markham, ON, Canada

Pay: This is a regular, full-time position with a salary range of $84,493 - $105,616 per annum.
Job type: Full-time
Apply by: Oct 27, 2026
Experience: 2 – 3 years experience in a position related to BA degree noted above.
Posting language: English
Posted: Sep 27, 2026

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Original job description

Summary

JOB DESCRIPTION

The Technical Writer and Trainer is accountable for documenting, standardizing, and enabling adoption of project delivery processes, tools, and governance, with a primary focus on the Project Management Best Practice Playbook, associated work instructions and the project management software. The role ensures that processes are clear, consistent, current, and usable, and that teams are effectively trained to apply them across the full project lifecycle.

Key Duties & Responsibilities

Project Delivery Process Documentation & Standards

Develop, maintain and govern process documentation, including:

Project Management Best Practice Playbook content
Phase/Stage Gate requirements
Work Instructions (WIs), SOPs, and job aids
Standard forms, templates, and checklists

Translate complex delivery, controls, and governance requirements into clear, concise, and practical guidance for project practitioners.
Ensure alignment between documented processes and:

Project Management Office (PMO) & Project Controls Office (PCO) governance
Quality frameworks (Quality Assurance (QA), Non-Conformance Reporting (NCR), stage gate controls)
Client-specific delivery requirements where applicable

Actively manage version control, publish updates, and retire obsolete documentation.

Project Management Software Enablement & Documentation

Serve as the primary author and curator of software related documentation, including:

End-to-end lifecycle guides
Role-based guides (PM, PC, PCO, Directors)
Module-specific instructions (forms, correspondence, cost management, schedules, close-out, reporting)

Ensure software documentation reinforces:

Data integrity standards
Required fields and workflows
Alignment with project delivery stage/phase gates and charters

Work closely with software configuration, PCO, and PMO teams to keep documentation synchronized with system changes and enhancements.

Training Design & Delivery

Design and deliver structured project delivery process and supporting software training programs, including:

Onboarding training for new hires
Refresher and role-based training for existing staff
Targeted training for process or system changes

Develop training materials such as:

Slide decks and facilitator guides
Self-serve learning content using video technology,
Quizzes, job aids, and knowledge checks

Support account-specific or program-specific training rollouts as required.

Adoption, Quality & Continuous Improvement

Partner with PCO, PMO, and PDS Leadership to:

Identify gaps in process understanding or execution
Target training and documentation to address risk areas

Incorporate feedback from:

Training sessions
Audits, NCRs, and QA reviews
PMWeb data quality issues

Use lessons learned to continuously improve clarity, usability, and effectiveness of documentation and training.

Governance & Stakeholder Integration

Act as a bridge between strategy, governance, and execution, ensuring that:

Leadership expectations are clearly translated into operational guidance
Teams understand “what good looks like” and how it is measured

Collaborate with:

PDS Leadership
PMO / PCO
Software configuration and support teams
Quality, Risk, and Controls lead(s)

Support enterprise initiatives related to standardization, digitization, and delivery maturity.

Knowledge & Skills

Strong technical writing and instructional design capability.
Deep understanding of project delivery, controls, and governance in a PMO/PCO environment.
Practical experience translating complex workflows into clear user guidance.
Comfortable working across operations, technology, and leadership teams.
Highly structured, detail-oriented, and quality-focused.
Experience in the field of project and/or facilities management
Advanced Knowledge of MS Project, Excel, Word, PowerPoint, Visio, project management and video creation software.
Strong interpersonal, and communication skills.
Organizational skills with the ability to handle multiple concurrent activities and to work successfully under pressure.
Ability to manage priorities while taking direction from several managers and communicate effectively to manage workload and expectations.
Strong analytical, statistical and organizational skills.
Track record of preparing both “detailed” and “management level” reports.
Bachelor’s degree in technical writing and digital media studies.
Strong presentation/public speaking skills.
2 – 3 years experience in a position related to BA degree noted above.
Ability to thrive in a fast-pace and changing environment.
French proficiency an asset.

Licenses and/or Professional Accreditation

Technical Writer Certificate.

This is a regular, full-time position with a salary range of $84,493 - $105,616 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

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More about this job

Responsibilities

Develop and govern project delivery documentation, standards, work instructions, and project management software guides, ensuring they remain clear, current, and aligned with governance and system changes. Design and deliver training, support adoption, and use feedback, audits, and data quality findings to continuously improve processes and learning materials.

Requirements

The role calls for strong technical writing and instructional design skills, project or facilities management experience, and advanced knowledge of Microsoft Office tools, Microsoft Project, and project management and video creation software. A bachelor’s degree in technical writing and digital media studies and a Technical Writer Certificate are specified, along with 2–3 years of related experience; French proficiency is an asset.

Skills

Technical Writing
Instructional Design
Project Delivery
Project Management
Project Controls
Process Documentation
Training Design And Delivery
Project Governance
Software Documentation
Version Control
Quality Assurance
Data Integrity
Microsoft Project
Microsoft Excel
Microsoft Word
Microsoft PowerPoint

Visa sponsorship

Not detected in the job text

Keywords

Project Management Office
Project Controls Office
PMWeb
Microsoft Project
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Microsoft Visio
Video Creation Software
Technical Writing
Instructional Design
Project Delivery
Project Controls
Project Governance
Work Instructions
Standard Operating Procedures
Stage Gate Controls
Quality Assurance
Non-Conformance Reporting
Data Integrity
Version Control
Training Materials
Learning Content
Project Lifecycle
Facilities Management
Process Standardization
Digitization
Technical Writer Certificate

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