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Added 12 mins ago
Service Technician - Sanitation
J.D. Irving, Limited
Dartmouth, NS
Full-time
…Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive…
Added 12 mins ago
Retail Operations Supervisor
Staples Inc.
Magog, QC
Full-time
As a Retail Operations Supervisor, you will play a pivotal role in driving sales and operational excellence. You will lead by example, providing engaging customer service that consistently…
Added 12 mins ago
Retail Sales Supervisor
Staples Canada
Whitehorse, YT
Full-time
As a Sales Supervisor at Staples, you will lead a team to provide exceptional customer experiences, drive sales, and maintain operational excellence. Your passion for the business will…
Added 12 mins ago
Manager, Assurance and Accounting (Northeastern Ontario)
MNP
ON · Sudbury, ON
Full-time
Lead client facing engagement teams to complete audits, compliance tax engagements, budgeting, internal controls and financial/accounting transactions
Added 25 mins ago
Maintenance Manager
Jamieson Wellness Inc.
Windsor, ON
$80,550 to $120,850 CAD / year
Full-time
…budget, and drive maintenance excellence. You will directly lead a Maintenance Supervisor and a Maintenance Planner, while providing strategic leadership to a team of skilled trades…
Added 25 mins ago
Talent Development Manager
Indigo
Toronto, ON
$100,000 to $125,000 CAD / year
Full-time
…succession planning, career development, and employee engagement…
Added 25 mins ago
Director, Network Build
Xplore Inc.
ON · Ontario, Canada
Full-time
As the Regional Director, Network Build, you will lead a team responsible for the successful execution of all network implementation activities associated with Xplore’s Fibre-to-the-Home…
Added 25 mins ago
Data Platform Engineer
AgileGrid Solutions
Canada
Full-time
The Data Engineering - Level 4 role at McKesson offers a unique opportunity to lead the development and optimization of our enterprise data infrastructure. As a senior member of the data…
Added 25 mins ago
Enterprise Program Architect
Aptino, Inc.
Canada
Contract
We are looking for a highly experienced Enterprise Program Architect with 15+ years of Oracle and enterprise transformation experience to lead large-scale ERP transformation initiatives.
Added 25 mins ago
Industrial Hygiene Technician
Brunel
Kitimat, BC
$45 to $50 CAD / hour
Contract
…occupational health, exposure monitoring, and industrial hygiene programs within a complex industrial operating environment. This role is responsible for supporting respiratory protection…
Added 25 mins ago
Director, Operational Services
Meridia Recruitment Solutions, a KBRS Company
Truro, NS
Full-time
Directing facilities operations, maintenance programs, custodial services, and infrastructure investments across more than 3.8 million square feet of educational and support facilities.
Added 25 mins ago
Production Staff
Sinclair Technologies
Aurora, ON
$17.6 to $19.6 CAD / hour
Contract
…permission, a temporary resident permit, or be part of special programs. Unfortunately, we are unable to assist in work…
Added 25 mins ago
Senior Planner
Durham Region (The Regional Municipality of Durham)
Whitby, ON
Full-time
Formulate, recommend and implement major Provincial and Regional planning policies, related guidelines and programs
Added 25 mins ago
Director, Network Build
Xplore Inc.
Markham, ON
Full-time
As the Regional Director, Network Build, you will lead a team responsible for the successful execution of all network implementation activities associated with Xplore’s Fibre-to-the-Home…
Added 25 mins ago
Manager, Talent Development
Indigo
Toronto, ON
$100,000 to $125,000 CAD / year
Full-time
…succession planning, career development, and employee engagement…
Added 25 mins ago
System Engineering Analyst, Underwater Acoustics
General Dynamics Mission Systems–Canada
Cole Harbour, NS
Full-time
If you’re looking for meaningful work that contributes to a safer, more secure world, you’ll find purpose here. Every day, your skills will directly impact programs that matter.
Added 25 mins ago
Senior Buyer / Planner
Pleora Technologies
Ottawa, ON · Kanata, ON
Full-time
Pleora Technologies is seeking a Senior Buyer / Planner to lead material planning and procurement activities supporting our manufacturing operations and global supply chain.
Added 26 mins ago
Manager, Corporate and Public Affairs, Canadian Personal Banking and Earned Media AI Strategy
TD
Toronto, ON
Full-time
Lead proactive media engagement for Canadian Personal Banking through a mix of large integrated campaigns and scrappy newsjacking opportunities, with a primary focus on saving, investing,…
Added 26 mins ago
Professional Sales & Marketing Lead - Retail Pharmacy (12 month contract)
Kenvue
Toronto, ON
Full-time
The Professional Sales & Marketing Lead, Retail Pharmacy will lead the strategy and execution of integrated healthcare professional (HCP) engagement across retail pharmacy, for priority…
Added 26 mins ago
Continuous Improvement Indirect
Alstom
Saint-Bruno, QC
…portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace…
Added 42 mins ago
HR/LR Business Partner
General Motors
St. Catharines, ON
Full-time
As a member of GM's Human Resources Team, you will lead and coordinate assigned business functions in day-to-day HR/LR activities and provide direction and leadership that aligns and…
Added 42 mins ago
Senior Product Designer - Driver Compliance
Geotab
Oakville, ON
…in UI design tools like Figma or Sketch, and the ability to lead all aspects of the user-centered design…
Added 42 mins ago
Agentic AI Lead
Royal Bank of Canada
Toronto, ON
Full-time
We are seeking an experienced Agentic AI Lead/Solutions Architect to drive artificial intelligence and machine learning initiatives across RBC GAM. This role requires a strategic leader who…
Added 42 mins ago
Sr Android Engineer
Royal Bank of Canada
Toronto, ON
Full-time
Providing technology and application development expertise – Lead analysis, design, coding, testing, tracking and deployment
Added 42 mins ago
Associate, Global Markets Supervision
Royal Bank of Canada
Toronto, ON
Full-time
Lead in special projects as required by senior management, which may include the effective design and development of controls and process implementation in adherence to standing orders,…

BGIS

Technical Writer/Trainer

Markham, ON, Canada

Pay: This is a regular, full-time position with a salary range of $84,493 - $105,616 per annum.
Job type: Full-time
Apply by: Oct 27, 2026
Experience: 2 – 3 years experience in a position related to BA degree noted above.
Posting language: English
Posted: Sep 27, 2026

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Original job description

Summary

JOB DESCRIPTION

The Technical Writer and Trainer is accountable for documenting, standardizing, and enabling adoption of project delivery processes, tools, and governance, with a primary focus on the Project Management Best Practice Playbook, associated work instructions and the project management software. The role ensures that processes are clear, consistent, current, and usable, and that teams are effectively trained to apply them across the full project lifecycle.

Key Duties & Responsibilities

Project Delivery Process Documentation & Standards

Develop, maintain and govern process documentation, including:

Project Management Best Practice Playbook content
Phase/Stage Gate requirements
Work Instructions (WIs), SOPs, and job aids
Standard forms, templates, and checklists

Translate complex delivery, controls, and governance requirements into clear, concise, and practical guidance for project practitioners.
Ensure alignment between documented processes and:

Project Management Office (PMO) & Project Controls Office (PCO) governance
Quality frameworks (Quality Assurance (QA), Non-Conformance Reporting (NCR), stage gate controls)
Client-specific delivery requirements where applicable

Actively manage version control, publish updates, and retire obsolete documentation.

Project Management Software Enablement & Documentation

Serve as the primary author and curator of software related documentation, including:

End-to-end lifecycle guides
Role-based guides (PM, PC, PCO, Directors)
Module-specific instructions (forms, correspondence, cost management, schedules, close-out, reporting)

Ensure software documentation reinforces:

Data integrity standards
Required fields and workflows
Alignment with project delivery stage/phase gates and charters

Work closely with software configuration, PCO, and PMO teams to keep documentation synchronized with system changes and enhancements.

Training Design & Delivery

Design and deliver structured project delivery process and supporting software training programs, including:

Onboarding training for new hires
Refresher and role-based training for existing staff
Targeted training for process or system changes

Develop training materials such as:

Slide decks and facilitator guides
Self-serve learning content using video technology,
Quizzes, job aids, and knowledge checks

Support account-specific or program-specific training rollouts as required.

Adoption, Quality & Continuous Improvement

Partner with PCO, PMO, and PDS Leadership to:

Identify gaps in process understanding or execution
Target training and documentation to address risk areas

Incorporate feedback from:

Training sessions
Audits, NCRs, and QA reviews
PMWeb data quality issues

Use lessons learned to continuously improve clarity, usability, and effectiveness of documentation and training.

Governance & Stakeholder Integration

Act as a bridge between strategy, governance, and execution, ensuring that:

Leadership expectations are clearly translated into operational guidance
Teams understand “what good looks like” and how it is measured

Collaborate with:

PDS Leadership
PMO / PCO
Software configuration and support teams
Quality, Risk, and Controls lead(s)

Support enterprise initiatives related to standardization, digitization, and delivery maturity.

Knowledge & Skills

Strong technical writing and instructional design capability.
Deep understanding of project delivery, controls, and governance in a PMO/PCO environment.
Practical experience translating complex workflows into clear user guidance.
Comfortable working across operations, technology, and leadership teams.
Highly structured, detail-oriented, and quality-focused.
Experience in the field of project and/or facilities management
Advanced Knowledge of MS Project, Excel, Word, PowerPoint, Visio, project management and video creation software.
Strong interpersonal, and communication skills.
Organizational skills with the ability to handle multiple concurrent activities and to work successfully under pressure.
Ability to manage priorities while taking direction from several managers and communicate effectively to manage workload and expectations.
Strong analytical, statistical and organizational skills.
Track record of preparing both “detailed” and “management level” reports.
Bachelor’s degree in technical writing and digital media studies.
Strong presentation/public speaking skills.
2 – 3 years experience in a position related to BA degree noted above.
Ability to thrive in a fast-pace and changing environment.
French proficiency an asset.

Licenses and/or Professional Accreditation

Technical Writer Certificate.

This is a regular, full-time position with a salary range of $84,493 - $105,616 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

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More about this job

Responsibilities

Develop and govern project delivery documentation, standards, work instructions, and project management software guides, ensuring they remain clear, current, and aligned with governance and system changes. Design and deliver training, support adoption, and use feedback, audits, and data quality findings to continuously improve processes and learning materials.

Requirements

The role calls for strong technical writing and instructional design skills, project or facilities management experience, and advanced knowledge of Microsoft Office tools, Microsoft Project, and project management and video creation software. A bachelor’s degree in technical writing and digital media studies and a Technical Writer Certificate are specified, along with 2–3 years of related experience; French proficiency is an asset.

Skills

Technical Writing
Instructional Design
Project Delivery
Project Management
Project Controls
Process Documentation
Training Design And Delivery
Project Governance
Software Documentation
Version Control
Quality Assurance
Data Integrity
Microsoft Project
Microsoft Excel
Microsoft Word
Microsoft PowerPoint

Visa sponsorship

Not detected in the job text

Keywords

Project Management Office
Project Controls Office
PMWeb
Microsoft Project
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Microsoft Visio
Video Creation Software
Technical Writing
Instructional Design
Project Delivery
Project Controls
Project Governance
Work Instructions
Standard Operating Procedures
Stage Gate Controls
Quality Assurance
Non-Conformance Reporting
Data Integrity
Version Control
Training Materials
Learning Content
Project Lifecycle
Facilities Management
Process Standardization
Digitization
Technical Writer Certificate

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