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Added 13 mins ago
Program Coordinator Lead
BGIS
London, ON
Full-time
The Program Coordinator Lead is responsible for providing team leadership (support) to a project administration team across multiple programs. This will be the requirement to ensure all…
Added 13 mins ago
Senior Manager, Total Rewards
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Full-time
Lead the implementation of key Total Rewards initiatives, including the rollout of variable compensation programs, future salary structures, and benefit plan enhancements that support our…
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Indirect Tax Manager - Canada
TikTok
Toronto, ON
Full-time
Indirect Tax Manager will serve as the lead indirect tax resource for the Company's Canadian operations. This is a highly hands-on role responsible for managing the full spectrum of…
Added 43 mins ago
ESG-Intern
Husky Technologies
Bolton, ON
Part-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 43 mins ago
Senior Indirect Tax Manager - Canada
TikTok
Toronto, ON
Full-time
Senior Manager, Indirect Tax will serve as the lead indirect tax resource for the Company's Canadian operations. This is a highly hands-on role responsible for managing the full spectrum of…
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Added 43 mins ago
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Added 43 mins ago
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BGIS

Technical Writer/Trainer

Markham, ON, Canada

Pay: This is a regular, full-time position with a salary range of $84,493 - $105,616 per annum.
Job type: Full-time
Apply by: Oct 27, 2026
Experience: 2 – 3 years experience in a position related to BA degree noted above.
Posting language: English
Posted: Sep 27, 2026

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Original job description

Summary

JOB DESCRIPTION

The Technical Writer and Trainer is accountable for documenting, standardizing, and enabling adoption of project delivery processes, tools, and governance, with a primary focus on the Project Management Best Practice Playbook, associated work instructions and the project management software. The role ensures that processes are clear, consistent, current, and usable, and that teams are effectively trained to apply them across the full project lifecycle.

Key Duties & Responsibilities

Project Delivery Process Documentation & Standards

Develop, maintain and govern process documentation, including:

Project Management Best Practice Playbook content
Phase/Stage Gate requirements
Work Instructions (WIs), SOPs, and job aids
Standard forms, templates, and checklists

Translate complex delivery, controls, and governance requirements into clear, concise, and practical guidance for project practitioners.
Ensure alignment between documented processes and:

Project Management Office (PMO) & Project Controls Office (PCO) governance
Quality frameworks (Quality Assurance (QA), Non-Conformance Reporting (NCR), stage gate controls)
Client-specific delivery requirements where applicable

Actively manage version control, publish updates, and retire obsolete documentation.

Project Management Software Enablement & Documentation

Serve as the primary author and curator of software related documentation, including:

End-to-end lifecycle guides
Role-based guides (PM, PC, PCO, Directors)
Module-specific instructions (forms, correspondence, cost management, schedules, close-out, reporting)

Ensure software documentation reinforces:

Data integrity standards
Required fields and workflows
Alignment with project delivery stage/phase gates and charters

Work closely with software configuration, PCO, and PMO teams to keep documentation synchronized with system changes and enhancements.

Training Design & Delivery

Design and deliver structured project delivery process and supporting software training programs, including:

Onboarding training for new hires
Refresher and role-based training for existing staff
Targeted training for process or system changes

Develop training materials such as:

Slide decks and facilitator guides
Self-serve learning content using video technology,
Quizzes, job aids, and knowledge checks

Support account-specific or program-specific training rollouts as required.

Adoption, Quality & Continuous Improvement

Partner with PCO, PMO, and PDS Leadership to:

Identify gaps in process understanding or execution
Target training and documentation to address risk areas

Incorporate feedback from:

Training sessions
Audits, NCRs, and QA reviews
PMWeb data quality issues

Use lessons learned to continuously improve clarity, usability, and effectiveness of documentation and training.

Governance & Stakeholder Integration

Act as a bridge between strategy, governance, and execution, ensuring that:

Leadership expectations are clearly translated into operational guidance
Teams understand “what good looks like” and how it is measured

Collaborate with:

PDS Leadership
PMO / PCO
Software configuration and support teams
Quality, Risk, and Controls lead(s)

Support enterprise initiatives related to standardization, digitization, and delivery maturity.

Knowledge & Skills

Strong technical writing and instructional design capability.
Deep understanding of project delivery, controls, and governance in a PMO/PCO environment.
Practical experience translating complex workflows into clear user guidance.
Comfortable working across operations, technology, and leadership teams.
Highly structured, detail-oriented, and quality-focused.
Experience in the field of project and/or facilities management
Advanced Knowledge of MS Project, Excel, Word, PowerPoint, Visio, project management and video creation software.
Strong interpersonal, and communication skills.
Organizational skills with the ability to handle multiple concurrent activities and to work successfully under pressure.
Ability to manage priorities while taking direction from several managers and communicate effectively to manage workload and expectations.
Strong analytical, statistical and organizational skills.
Track record of preparing both “detailed” and “management level” reports.
Bachelor’s degree in technical writing and digital media studies.
Strong presentation/public speaking skills.
2 – 3 years experience in a position related to BA degree noted above.
Ability to thrive in a fast-pace and changing environment.
French proficiency an asset.

Licenses and/or Professional Accreditation

Technical Writer Certificate.

This is a regular, full-time position with a salary range of $84,493 - $105,616 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

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More about this job

Responsibilities

Develop and govern project delivery documentation, standards, work instructions, and project management software guides, ensuring they remain clear, current, and aligned with governance and system changes. Design and deliver training, support adoption, and use feedback, audits, and data quality findings to continuously improve processes and learning materials.

Requirements

The role calls for strong technical writing and instructional design skills, project or facilities management experience, and advanced knowledge of Microsoft Office tools, Microsoft Project, and project management and video creation software. A bachelor’s degree in technical writing and digital media studies and a Technical Writer Certificate are specified, along with 2–3 years of related experience; French proficiency is an asset.

Skills

Technical Writing
Instructional Design
Project Delivery
Project Management
Project Controls
Process Documentation
Training Design And Delivery
Project Governance
Software Documentation
Version Control
Quality Assurance
Data Integrity
Microsoft Project
Microsoft Excel
Microsoft Word
Microsoft PowerPoint

Visa sponsorship

Not detected in the job text

Keywords

Project Management Office
Project Controls Office
PMWeb
Microsoft Project
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Microsoft Visio
Video Creation Software
Technical Writing
Instructional Design
Project Delivery
Project Controls
Project Governance
Work Instructions
Standard Operating Procedures
Stage Gate Controls
Quality Assurance
Non-Conformance Reporting
Data Integrity
Version Control
Training Materials
Learning Content
Project Lifecycle
Facilities Management
Process Standardization
Digitization
Technical Writer Certificate

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