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BGIS

Tenant Services Coordinator

Surrey, BC, Canada

This is a full-time position with a salary range of $63,397 - $79,246 per annum. · Full-time

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Job details

Pay: This is a full-time position with a salary range of $63,397 - $79,246 per annum.
Job type: Full-time
Apply by: Nov 8, 2026
Posting language: English
Posted: Oct 9, 2026

Original job description

Summary

JOB DESCRIPTION

The Tenant Services Coordinator supports BGIS clients by coordinating the delivery of small-scale maintenance projects, workspace changes, design services and office services. This position is also responsible for coordinating the resolution of tenant issues related to the delivery of tenant service projects. They are also responsible for assembling the scope and specifications, tendering, financial administration and monitoring contractor performance for tenant service and base building projects.

Key Duties & Responsibilities

Receive, process and validate service requests received by telephone, e-mail, and personal visits and maintain service call / work order tracking as required
Co-ordinate BGIS and subcontracted forces to deliver required tenant services within the scope of the position
Provide assistance and support to Facility Managers with respect to the delivery of small-scale tenant service projects by determining skills required, assisting with selection of contractors, monitoring performance, budget, quality control, and assigning work
Review contract work, report any discrepancies to Facility Manager and request Purchase Orders
Proper interpretation of client work processes, workplace culture and policies is essential for effective Tenant Services delivery
Other duties as assigned

Knowledge & Skills

High school completion plus a specialized technical or business course
More than one year up to three years of job-related experience
Superior client management/customer service skills
Effective Interpersonal skills, with an emphasis on communication (verbal/written)
Knowledge of project delivery and tendering processes
General knowledge of commercial building systems and/or construction
Strong organizational, coordination and documentation skills with the ability to multi-task
Ability to work independently
Ability to interpret contracts, as required
Proficiency with CAD will be considered an asset
Specific experience and skill related to the assignment – facility management, churn, facility infrastructures, client industry sector, government sector, etc.
Proficient with MS Office and email software

Licenses and/or Professional Accreditation

Valid driver’s license (as required)

This is a full-time position with a salary range of $63,397 - $79,246 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

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More about this job

Responsibilities

Coordinate tenant service requests, small-scale maintenance projects, workspace changes, design services, and office services. Support project scoping, contractor selection and oversight, tendering, financial administration, work-order tracking, and resolution of tenant issues.

Requirements

Requires high school completion plus a specialized technical or business course, and more than one year up to three years of related experience. Candidates should have strong customer service, communication, coordination, and documentation skills, knowledge of project delivery and tendering, general building or construction knowledge, and proficiency with Microsoft Office and email; CAD is an asset.

Skills

Client Management
Customer Service
Communication
Project Delivery
Tendering
Commercial Building Systems
Construction
Organization
Coordination
Documentation
Multitasking
Independent Work
Contract Interpretation
CAD
Microsoft Office
Email Software

Visa sponsorship

Not detected in the job text

Keywords

Tenant Services
Facilities Management
Facility Management
Service Requests
Work Orders
Maintenance Projects
Workspace Changes
Design Services
Office Services
Project Delivery
Tendering
Scope And Specifications
Financial Administration
Contractor Performance
Contractor Selection
Budget Monitoring
Quality Control
Purchase Orders
Commercial Building Systems
Construction
Contract Interpretation
CAD
Microsoft Office
Email Software
Client Management
Customer Service
Churn
Facility Infrastructure
Government Sector

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