Tenant Services Coordinator
- Calgary, AB, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Summary
JOB DESCRIPTION
The Tenant Services Coordinator supports BGIS clients by coordinating the delivery of small-scale maintenance projects, workspace changes, design services and office services. This position is also responsible for coordinating the resolution of tenant issues related to the delivery of tenant service projects. They are also responsible for assembling the scope and specifications, tendering, financial administration and monitoring contractor performance for tenant service and base building projects.
Key Duties & Responsibilities
JOB DESCRIPTION
The Tenant Services Coordinator supports BGIS clients by coordinating the delivery of small-scale maintenance projects, workspace changes, design services and office services. This position is also responsible for coordinating the resolution of tenant issues related to the delivery of tenant service projects. They are also responsible for assembling the scope and specifications, tendering, financial administration and monitoring contractor performance for tenant service and base building projects.
Key Duties & Responsibilities
- Receive, process and validate service requests received by telephone, e-mail, and personal visits and maintain service call / work order tracking as required
- Co-ordinate BGIS and subcontracted forces to deliver required tenant services within the scope of the position
- Provide assistance and support to Facility Managers with respect to the delivery of small-scale tenant service projects by determining skills required, assisting with selection of contractors, monitoring performance, budget, quality control, and assigning work
- Review contract work, report any discrepancies to Facility Manager and request Purchase Orders
- Proper interpretation of client work processes, workplace culture and policies is essential for effective Tenant Services delivery
- Other duties as assigned
- High school completion plus a specialized technical or business course
- More than one year up to three years of job-related experience
- Superior client management/customer service skills
- Effective Interpersonal skills, with an emphasis on communication (verbal/written)
- Knowledge of project delivery and tendering processes
- General knowledge of commercial building systems and/or construction
- Strong organizational, coordination and documentation skills with the ability to multi-task
- Ability to work independently
- Ability to interpret contracts, as required
- Proficiency with CAD will be considered an asset
- Specific experience and skill related to the assignment – facility management, churn, facility infrastructures, client industry sector, government sector, etc.
- Proficient with MS Office and email software
- Valid driver’s license (as required)
More about this job
Responsibilities
Coordinate tenant service requests, small-scale maintenance projects, workspace changes, design services, and office services. Support project scoping, contractor selection and performance monitoring, tendering, financial administration, work-order tracking, and resolution of tenant issues.
Requirements
Requires high school completion plus a specialized technical or business course, and more than one year up to three years of related experience. Candidates should have strong customer service, communication, coordination, and organizational skills, with knowledge of project delivery, tendering, and commercial building systems; Microsoft Office proficiency is required, while CAD is an asset.
Skills
- Client Management
- Customer Service
- Communication
- Project Delivery
- Tendering
- Commercial Building Systems
- Construction
- Organization
- Coordination
- Documentation
- Multitasking
- Independent Work
- Contract Interpretation
- CAD
- Facility Management
- Microsoft Office
Visa sponsorship
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Categories
- Customer Service & Support
- Management & Leadership
- Construction
- Administrative
Keywords
- Tenant Services
- Facility Management
- Maintenance Projects
- Workspace Changes
- Design Services
- Office Services
- Service Requests
- Work Orders
- Project Scoping
- Specifications
- Tendering
- Financial Administration
- Contractor Performance
- Contractor Selection
- Budget Monitoring
- Quality Control
- Purchase Orders
- Commercial Building Systems
- Construction
- Contract Interpretation
- CAD
- Microsoft Office
- Client Management
- Customer Service
- Government Sector