Utility Program Lead
- Calgary, AB, Canada
Full-time
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Job details
- Job type
- Full-time
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- Posting language
- English
- Posted
Original job description
Summary
JOB DESCRIPTION
The Utility Program Lead supports the successful delivery and continuous improvement of utility management services by leading client transitions, coordinating cross-functional projects, and managing client reporting and governance activities. The role converts service requirements, utility information, operational inputs, and stakeholder commitments into clear plans, accountable actions, timely deliverables, and decision-ready reporting. Working across Utility Operations, Utility Processing and Payments, Energy Services, account teams, finance, technology, clients, and third-party providers, the Utility Program Lead helps ensure that utility programs are organized, risks and dependencies are visible, and commitments are completed to the required quality and schedule.
Key Duties & Responsibilities
Client Transition & Mobilization
JOB DESCRIPTION
The Utility Program Lead supports the successful delivery and continuous improvement of utility management services by leading client transitions, coordinating cross-functional projects, and managing client reporting and governance activities. The role converts service requirements, utility information, operational inputs, and stakeholder commitments into clear plans, accountable actions, timely deliverables, and decision-ready reporting. Working across Utility Operations, Utility Processing and Payments, Energy Services, account teams, finance, technology, clients, and third-party providers, the Utility Program Lead helps ensure that utility programs are organized, risks and dependencies are visible, and commitments are completed to the required quality and schedule.
Key Duties & Responsibilities
Client Transition & Mobilization
- Leads or coordinates the utility workstream for new client transitions, expansions, contract renewals, and material service changes.
- Develops and maintains transition plans, milestones, responsibility matrices, data and document requirements, risks, dependencies, and readiness criteria.
- Coordinates the collection, review, and handoff of property, account, meter, supplier, billing, authorization, historical consumption, reporting, and payment information required for service commencement.
- Works with internal teams, client representatives, incumbents, utility providers, and third parties to resolve information gaps and advance account setup, data access, system configuration, reporting, and operating readiness.
- Coordinates stabilization activities following go-live, including issue tracking, backlog visibility, ownership confirmation, escalation, and transition closeout.
- Manages assigned utility initiatives from definition through implementation and closeout, including scope, work plans, schedules, actions, decisions, risks, dependencies, and status reporting.
- Facilitates project and governance meetings; develops agendas and decision requests; records actions, owners, and due dates; and follows through to completion.
- Coordinates cross-functional contributions from utility operations, payment, finance, energy, reporting, technology, procurement, account teams, and other subject-matter experts.
- Identifies schedule, scope, resource, data, financial, and service-delivery risks and escalates unresolved issues with a clear summary and recommended path forward.
- Supports the implementation of new tools, workflows, reporting products, and process improvements by documenting requirements, coordinating testing and user feedback, and tracking implementation readiness.
- Coordinates recurring client reporting, governance packages, and executive updates to ensure deliverables are accurate, consistent, complete, and issued on schedule.
- Consolidates utility performance information, data-quality matters, operational issues, commitments, project status, financial or consumption variances, and improvement activities into clear client-ready reporting.
- Maintains integrated action, issue, decision, risk, and opportunity registers and ensures reporting clearly identifies accountability, timing, blockers, and required decisions.
- Works with utility specialists, analysts, managers, and account teams to validate source information and convert detailed findings into concise, decision-useful narratives.
- Tracks client questions, requests, and commitments and coordinates timely, documented responses and closure.
- Supports consistent utility service delivery by maintaining current process documentation, reporting calendars, stakeholder lists, governance routines, and program records.
- Identifies recurring coordination, reporting, or workflow gaps and recommends practical improvements, standardization, automation, or clearer ownership.
- Supports development of templates, transition protocols, reporting standards, quality controls, and reusable project-management practices across clients.
- Provides coverage and coordination support for priority client issues, service escalations, and time-sensitive deliverables as assigned.
- Other duties as assigned.
- College diploma or university degree in business administration, project management, accounting, energy, engineering technology, data analytics, or a related field.
- 5 to 7 years of relevant experience in utility management, project or program coordination, client reporting, transitions, professional services, finance operations, or a comparable service environment.
- Demonstrated project management capability, including development and maintenance of work plans, schedules, action and decision logs, risk and issue registers, and executive status reporting.
- Strong written communication and synthesis skills, with the ability to convert complex operational, financial, technical, and client inputs into clear reports, presentations, meeting materials, and decision documents.
- Ability to coordinate multiple concurrent priorities and obtain timely contributions from cross-functional stakeholders without relying on direct authority.
- Strong client-service orientation and ability to build effective relationships with client representatives, account teams, utility providers, and internal subject-matter experts.
- Highly organized, detail-oriented, and persistent in following commitments through to completion while exercising sound judgment regarding escalation.
- Advanced proficiency in Microsoft Excel, PowerPoint, Word, Outlook, Teams, and SharePoint, with the ability to quickly learn proprietary utility, finance, reporting, and workflow systems.
- Working knowledge of utility accounts, invoices, consumption and cost data, account setup and closure, reporting cycles, payment processes, and common utility service risks is preferred.
- Knowledge of utility tariffs, energy units, budgeting and forecasting, data validation, and utility information systems is an asset.
- Project Management Professional (PMP), Certified Associate in Project Management (CAPM), or comparable project-management training is an asset.
- Certified Energy Manager (CEM), Certified Measurement & Verification Professional (CMVP), or other relevant utility or energy accreditation is an asset.
More about this job
Responsibilities
Leads and coordinates utility client transitions and initiatives, managing plans, schedules, risks, dependencies, stakeholder contributions, and service readiness through implementation and closeout. Coordinates client reporting and governance, tracks commitments and issues, and supports consistent service delivery through process documentation and continuous improvement.
Requirements
Requires a college diploma or university degree in a relevant field and 5 to 7 years of relevant experience in utility management, project coordination, client reporting, transitions, finance operations, or a comparable service environment. Candidates should demonstrate strong project management, communication, organization, stakeholder coordination, and Microsoft Office skills; project management and energy-related certifications are assets.
Skills
- Project Management
- Program Coordination
- Client Transitions
- Utility Management
- Client Reporting
- Governance
- Risk Management
- Stakeholder Coordination
- Cross-Functional Collaboration
- Data Validation
- Process Improvement
- Executive Reporting
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft SharePoint
- Utility Account Management
Visa sponsorship
Not detected in the job text
Categories
- Management & Leadership
- Energy
- Consulting
- Finance & Accounting
- Administrative
Keywords
- Utility Management
- Client Transitions
- Program Management
- Project Management
- Governance
- Client Reporting
- Utility Operations
- Utility Processing
- Payment Processes
- Account Setup
- Meter Data
- Billing
- Consumption Data
- Utility Tariffs
- Energy Units
- Budgeting
- Forecasting
- Data Validation
- Risk Registers
- Issue Tracking
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Outlook
- Microsoft Teams
- Microsoft SharePoint
- PMP
- CAPM
- Certified Energy Manager
- Certified Measurement & Verification Professional