Jobs in Canada

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Added 18 days ago
YTA Case Manager
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Calgary, AB
· Must have a safe and reliable vehicle
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Chargé(e) de projets/Project manager
Groupe Synergy
Gloucester, ON
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District Sales Manager - Public Sector
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Calgary, AB · Vancouver, BC
…of a culture that values trust, accountability, and shared success where your work truly…
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Digital Marketing Specialist
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Canada
Lead client communication along with the Account Manager as it relates to paid media strategy
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Inside Sales Representative
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Winnipeg, MB
…operations, providing essential support to the Air Division Manager and outside sales teams. This is not just a sales job; it is a career-building opportunity within this industry where…
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Sales Representative
Randstad Canada
Winnipeg, MB
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Added 18 days ago
Fitness Manager - Regina Victoria Square
GoodLife Fitness
Regina, SK
The Fitness Manager is responsible for leading and developing the Personal Training team to drive business growth, client retention, service hours, and overall club performance. This role…
Added 18 days ago
Customer success manager
Fourwaves
QC
Added 18 days ago
Customer Success Account Manager (CSAM), MDR
Mondata
Montréal, QC · Québec, QC
The position can be based in Montreal or Quebec City
Added 18 days ago
Client Relations & Business Development (BD) Specialist
Blakes
Vancouver, BC
Added 18 days ago
Associate, Employment & Labour
Blakes
Calgary, AB
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BS
Bilingual Territory Sales Rep
Bilingual Source
Châteauguay, QC
- $50,000 to $80,000 CAD / year
Bilingual Territory Sales Manager, English and French Required · Our client is seeking a Bilingual Territory Sales Manager (English and French required) to expand its pre
Added 18 days ago
BS
Bilingual Regional Manager, Pensions (English & French)
Bilingual Source
Toronto, ON
- $80,000 to $110,000 CAD / year
Our client, an established organization in the pension and retirement benefits sector, is seeking a Bilingual Regional Manager, Pensions (English & French) to join its team.
Added 18 days ago
Senior Account Administrator
Axis Insurance Managers Inc
Vancouver, BC
Collaborating with the CL Manager, Associate Account Executive - Team Lead and Account Executives to oversee the development of a workflow system to effectively and efficiently manage…
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Project engineer.
FOP Consultants
QC
…sector, FOP CONSULTANTS is looking for project engineer/project manager consultants motivated to carry out mandates. The main missions would be to coordinate the various stages of the life…
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Project engineer.
FOP Consultants
QC
…sector, FOP CONSULTANTS is looking for project engineer/project manager consultants motivated to carry out mandates. The main missions would be to coordinate the various stages of the life…
Added 18 days ago
Project engineer.
FOP Consultants
QC
…sector, FOP CONSULTANTS is looking for project engineer/project manager consultants motivated to carry out mandates. The main missions would be to coordinate the various stages of the life…
Added 18 days ago
Catering Sales Manager
Westmont Hospitality Group
NL
The Catering Sales Manager is responsible for prospecting, developing, and maintaining client accounts to maximize revenues for the hotel by selling event space and catering services for…
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DM
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Toronto, ON · QC
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Added 18 days ago
Account Manager - Sales
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Humboldt, SK
We are looking for a Sales Account Manager to join our team. Reporting to the Sales Manager, you will help local businesses grow through effective radio and online advertising campaigns.
Added 18 days ago
Director of AI Delivery
Nesto Cloud
Toronto, ON · Montréal, QC
You have a client-facing delivery background, as an engagement manager, Delivery Director, or Implementation Director.
Added 18 days ago
Divisional Sales Manager, BMO Investorline
Bank of Montreal
Montréal, QC
Establishes clear performance expectations, success measures, and accountability standards for each Regional Sales Manager.
Added 20 days ago
Manager, accounting operations
Impact Recruitment
Vancouver, BC
Our client is seeking a Manager, Accounting Operations to lead an experienced team while reporting to the Controller. This position oversees core transactional accounting functions,…
Added 21 days ago
Web Developer
Conexus Nuclear Inc.
Toronto, ON
This role is based at the Conexus office in Toronto with the opportunity to work remotely 1 to 3 days per week · Fostering connection, trust and shared success by bringing the industry together across borders, disciplines, and perspectives
Added 21 days ago
Project Manager
Arcadis
Toronto, ON
Lead a portfolio of multidisciplinary projects to meet client goals, project requirements, and Arcadis business objectives

BGIS

Utility Program Lead

Toronto, ON, Canada

Apply on fa-evcg-saasfaprod1.fa.ocs.oraclecloud.com About employer

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Job details

Posting language: English
Posted: Oct 13, 2026

Original job description

SUMMARY

The Utility Program Lead supports the successful delivery and continuous improvement of utility management services by leading client transitions, coordinating cross-functional projects, and managing client reporting and governance activities. The role converts service requirements, utility information, operational inputs, and stakeholder commitments into clear plans, accountable actions, timely deliverables, and decision-ready reporting. Working across Utility Operations, Utility Processing and Payments, Energy Services, account teams, finance, technology, clients, and third-party providers, the Utility Program Lead helps ensure that utility programs are organized, risks and dependencies are visible, and commitments are completed to the required quality and schedule.

KEY DUTIES & RESPONSIBILITIES

Client Transition & Mobilization

Leads or coordinates the utility workstream for new client transitions, expansions, contract renewals, and material service changes.
Develops and maintains transition plans, milestones, responsibility matrices, data and document requirements, risks, dependencies, and readiness criteria.
Coordinates the collection, review, and handoff of property, account, meter, supplier, billing, authorization, historical consumption, reporting, and payment information required for service commencement.
Works with internal teams, client representatives, incumbents, utility providers, and third parties to resolve information gaps and advance account setup, data access, system configuration, reporting, and operating readiness.
Coordinates stabilization activities following go-live, including issue tracking, backlog visibility, ownership confirmation, escalation, and transition closeout.

Project & Program Management

Manages assigned utility initiatives from definition through implementation and closeout, including scope, work plans, schedules, actions, decisions, risks, dependencies, and status reporting.
Facilitates project and governance meetings; develops agendas and decision requests; records actions, owners, and due dates; and follows through to completion.
Coordinates cross-functional contributions from utility operations, payment, finance, energy, reporting, technology, procurement, account teams, and other subject-matter experts.
Identifies schedule, scope, resource, data, financial, and service-delivery risks and escalates unresolved issues with a clear summary and recommended path forward.
Supports the implementation of new tools, workflows, reporting products, and process improvements by documenting requirements, coordinating testing and user feedback, and tracking implementation readiness.

Client Reporting & Governance

Coordinates recurring client reporting, governance packages, and executive updates to ensure deliverables are accurate, consistent, complete, and issued on schedule.
Consolidates utility performance information, data-quality matters, operational issues, commitments, project status, financial or consumption variances, and improvement activities into clear client-ready reporting.
Maintains integrated action, issue, decision, risk, and opportunity registers and ensures reporting clearly identifies accountability, timing, blockers, and required decisions.
Works with utility specialists, analysts, managers, and account teams to validate source information and convert detailed findings into concise, decision-useful narratives.
Tracks client questions, requests, and commitments and coordinates timely, documented responses and closure.

Service Coordination & Continuous Improvement

Supports consistent utility service delivery by maintaining current process documentation, reporting calendars, stakeholder lists, governance routines, and program records.
Identifies recurring coordination, reporting, or workflow gaps and recommends practical improvements, standardization, automation, or clearer ownership.
Supports development of templates, transition protocols, reporting standards, quality controls, and reusable project-management practices across clients.
Provides coverage and coordination support for priority client issues, service escalations, and time-sensitive deliverables as assigned.
Other duties as assigned.

KNOWLEDGE & SKILLS

College diploma or university degree in business administration, project management, accounting, energy, engineering technology, data analytics, or a related field.
5 to 7 years of relevant experience in utility management, project or program coordination, client reporting, transitions, professional services, finance operations, or a comparable service environment.
Demonstrated project management capability, including development and maintenance of work plans, schedules, action and decision logs, risk and issue registers, and executive status reporting.
Strong written communication and synthesis skills, with the ability to convert complex operational, financial, technical, and client inputs into clear reports, presentations, meeting materials, and decision documents.
Ability to coordinate multiple concurrent priorities and obtain timely contributions from cross-functional stakeholders without relying on direct authority.
Strong client-service orientation and ability to build effective relationships with client representatives, account teams, utility providers, and internal subject-matter experts.
Highly organized, detail-oriented, and persistent in following commitments through to completion while exercising sound judgment regarding escalation.
Advanced proficiency in Microsoft Excel, PowerPoint, Word, Outlook, Teams, and SharePoint, with the ability to quickly learn proprietary utility, finance, reporting, and workflow systems.
Working knowledge of utility accounts, invoices, consumption and cost data, account setup and closure, reporting cycles, payment processes, and common utility service risks is preferred.
Knowledge of utility tariffs, energy units, budgeting and forecasting, data validation, and utility information systems is an asset.

Licenses and/or Professional Accreditation

Project Management Professional (PMP), Certified Associate in Project Management (CAPM), or comparable project-management training is an asset.
Certified Energy Manager (CEM), Certified Measurement & Verification Professional (CMVP), or other relevant utility or energy accreditation is an asset.

BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totaling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric if our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

BGIS is an equal opportunity employer, and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askPC@bgis.com. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

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More about this job

Responsibilities

The Utility Program Lead at BGIS will lead utility client transitions, manage project plans and risks, coordinate cross-functional teams, and prepare client reports and governance updates. The role also tracks commitments and recommends process improvements.

Requirements

Candidates need a college diploma or university degree in a related field and 5 to 7 years of relevant experience. Strong project management, written communication, and client-service skills are required, along with advanced Microsoft Office proficiency.

Skills

Project management
Program coordination
Transition planning
Client reporting
Governance reporting
Risk and issue management
Stakeholder management
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Microsoft Outlook
Microsoft Teams
SharePoint
Utility accounts and invoices
Utility tariffs
Budgeting and forecasting
Data validation
Process improvement
Written communication
Meeting facilitation

Keywords

utility management
project management
program coordination
client reporting
transition management
governance
Microsoft Excel
PowerPoint
SharePoint
Teams
risk management
stakeholder management
utility billing
energy management
PMP
CAPM
facility management
BGIS

Seniority

Mid level

Tools

Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Microsoft Outlook
Microsoft Teams
SharePoint

Languages

English

Fields of study

Business administration
Project management
Accounting
Energy
Engineering technology

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Work requirements

Jobs in Canada