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Added 12 mins ago
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Full-time
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Added 12 mins ago
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Added 3 hours ago
Workplace Ambassador
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Montreal, QC
Full-time
Responsible for the workplace experience in designated lobby/service areas – welcoming employees, assisting with inquiries/questions, building access and badges.
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BGIS

Workplace Ambassador

Montreal, QC, Canada

Job type: Full-time
Apply by: Oct 27, 2026
Experience: University degree or 1-3 years’ of job-related relevant experience.
Posting language: English
Posted: Sep 27, 2026

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Original job description

Summary

JOB DESCRIPTION

The role of the Workplace Ambassador II will collaborate with various partners to ensure a high-quality seamless workplace experience is provided consistently for all employees. These partners include facilities and workplace experience teams, client employees and senior executives, BGIS facilities and project teams, technology and furniture vendors, food service operators and fitness center operators. In this role, there is a unique opportunity to influence how employees work, and directly impact their workday. You will work with a team of professionals delivering workplace services including hospitality, reception, event space coordination, and space occupancy. In this role, you will be empowered to make decisions that are aligned with the organization’s workplace standards to ensure that the space continues to meet the needs of all employees. This role will support the key differentiator of the organization – it’s people, by enabling a culture of high-performance teams.

Key Duties & Responsibilities

Client Support

High-end client facing role, and the go-to person for the workplace strategy program in the office environment – primarily but not limited to the Auditorium, Learning Centre and Welcome Centre and food services area on executive floors.
Support customers, visitors and employees in a friendly, knowledgeable and courteous manner at all times.
Greet visitors, new hires and existing employees to explain the office space and how to work effectively in the space, how to utilize meeting rooms and access reservation system.
Responsible for the workplace experience in designated lobby/service areas – welcoming employees, assisting with inquiries/questions, building access and badges.
Have an extensive knowledge of the workplace – technology, meeting rooms, multi-purpose and shared spaces, cafeteria, fitness facility, amenities and places of interest, and be able to communicate these confidently and articulately to employees and guests.
Assist with minor event planning and meeting space set up (will require ability to lift up to 50 lbs.)
Manage security access cards for visitors and contractors.
Submit work orders for maintenance (including technology), workspace or janitorial issues, to ensure timely response and tracking for continuous improvement.
Liaise with landlord for contractor access and moves in and out of the building.
Ensure workplace health and safety guidelines are followed and report any violations or near-misses to Manager/Client/BGIS partners.
Manage office supplies, relationship with offsite storage (Iron Mountain), and security access cards (including reports and audits by security).
Enforce clean desk policy. Rounds to ensure supplies in place – morning and evening.
Primarily a Monday – Friday daytime hours, requiring flexibility in working hours to support special events.

Technology Assistance

Program subject matter expert - provide problem solving solutions for administrative problems. Manage drop off for technologies requiring service. Escalation point-of-contact for office and technology issues.
Manage access card system for programming guest cards.
Utilize client software applications to manage employee keypad system, keys and furniture inventory.
Learn HR technology tools and provide HR and communications support (i.e. Yammer). Assist with minor event planning and meeting space set up. Provide local amenities maps.
Manage the office sundry equipment for term use (mouse, power cords, power bars, spare laptops and desktops, monitor cables, network cables, head - sets, docking stations, keyboards, privacy filters, etc.). Manage locker / file cabinet inventory assignment and associated key control, name plates, etc.

Knowledge & Skills

University degree or 1-3 years’ of job-related relevant experience.
Intuitive in understanding and aligning priorities to align with client goals and desired outcomes.
Service-oriented, able to be customer-facing and displays a can-do attitude in all circumstances.
Able to exercise sound judgement, make decisions, and provide direction.
Comfortable dealing with issues and people.
Strong written and verbal communication skills in English presented in a professional manner.
Strong computer skills, including MS suite of software working on laptop, tablet and phone.
Self-starter, able to work independently as well as in a team.
Pro-active, approachable, and solution-based.
Strong organization skills and enjoy multi-tasking.
Be flexible and responsive to real-time requests.
Detail oriented and accurate.
Ability to work under pressure while meeting deadlines.
Highly mobile role, requiring inspection of large areas on multiple floors.
Background in event planning would be considered an asset.

Licenses and/or Professional Accreditation

None required.

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More about this job

Responsibilities

Provide a welcoming, high-quality workplace experience by assisting employees and visitors, explaining workplace services, coordinating meeting spaces and minor events, and responding to inquiries. Manage access cards, supplies, equipment, work orders, workplace inventories, and technology-related issues while supporting safety and office standards.

Requirements

A university degree or 1–3 years of relevant job-related experience is required, along with strong English communication and computer skills. The role calls for a service-oriented, proactive, organized, flexible person who can work independently and collaboratively, handle pressure, and move around large multi-floor areas; event-planning experience is an asset.

Skills

Customer Service
Workplace Experience
Visitor Reception
Event Planning
Meeting Room Coordination
Facilities Coordination
Technology Troubleshooting
Access Card Management
Written Communication
Verbal Communication
Microsoft Office
Organization
Multitasking
Problem Solving
Health And Safety Compliance
Inventory Management

Visa sponsorship

Not detected in the job text

Keywords

Workplace Experience
Facilities Services
Hospitality
Reception
Visitor Management
Event Planning
Meeting Room Coordination
Auditorium
Learning Centre
Welcome Centre
Food Services
Work Orders
Maintenance
Technology Assistance
Microsoft Office
Yammer
Access Card System
Security Access Cards
Employee Keypad System
Furniture Inventory
Office Supplies
Iron Mountain
Health And Safety
Clean Desk Policy
Locker And File Cabinet Inventory
Space Occupancy
Workplace Strategy

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