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Added 27 days ago
Director, Solutions Architecture - Enterprise Architecture
Fitch Group
Toronto, ON
Director, Solutions Architecture – Enterprise Architecture
Added 27 days ago
Director, Solutions Architecture - Enterprise Architecture
Fitch Group
Toronto, ON
Director, Solutions Architecture – Enterprise Architecture
Added 1 month ago
Director, Digital Solutions
HUB International
Woodbridge, ON
Full-time
The Director, Digital Solutions (DDS) supports HUB Financial and HUB Capital’s national technology initiatives in collaboration with the VP, Advisor Solutions. This role provides…
Added 1 month ago
Director, Digital Solutions
HUB International
Woodbridge, ON
Full-time
The Director, Digital Solutions (DDS) supports HUB Financial and HUB Capital’s national technology initiatives in collaboration with the VP, Advisor Solutions. This role provides…
Added 15 days ago
Director, Solutions Engineering
Kindsight
Canada
Full-time
The Director, Solutions Engineering is responsible for leading Kindsight’s high-impact, customer-facing pre-sales function across technical solution design, bespoke product demonstrations,…
Added 9 days ago
Director, Solutions Consulting
Loopio Inc.
Remote, Canada
$186,000 to $234,000 CAD / year
Full-time · Remote
We're looking for a Director, Solutions Consulting to lead and grow our presales function at Loopio. This role has a broader mandate than a typical presales leadership position: alongside…
Added 1 month ago
Workplace Solutions Program Director, Interior Design
BGIS
Ottawa, ON
Full-time
The Workplace Solutions Program Director, Interior Design provides effective business and delivery management for the assigned category of TFMS services, focused on planning, resource…
Added 5 months ago
Director, Loyalty Solutions
Bond Brand Loyalty
Canada
$136,330.4 to $177,217.2 CAD / year
At Bond we design, build, and manage creative and innovative solutions for our clients, all with the goal of helping them build ever-stronger customer loyalty to their brands. That can take…
Added 5 days ago
Director, Surety Solutions
Tokio Marine Canada Ltd
Toronto, ON
Working closely with business leaders and colleagues across the organization, we are seeking a Director, Surety Solutions to help drive the profitable growth and ongoing success of our…
Added 5 days ago
Director, Surety Solutions
Tokio Marine Canada Ltd.
Toronto, ON
Full-time
Working closely with business leaders and colleagues across the organization, we are seeking a Director, Surety Solutions to help drive the profitable growth and ongoing success of our…
Added 27 days ago
Director, IT Solutions 1
Celestica International LP
Richardson, NB
…responsible for assessing, designing, delivering and supporting IT solutions to clients and customers. The Director, IT Solutions will also have the experience and responsibility to ensure…
Added 11 days ago
ASSOCIATE DIRECTOR, BUSINESS SOLUTIONS
The Workplace Safety and Insurance Appeals Tribunal
Toronto, ON
Full-time
Associate Director, Business Solutions (Software Development)
Added 6 days ago
Associate Director, Actuarial Solutions
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON · CA ON Toronto
$103,000 to $153,000 CAD / year
Full-time
Reporting to the Director, Actuarial Solutions, the Associate Director provides technical leadership to ensure the accuracy and integrity of pension calculations and pension-related data…
Added 5 days ago
Associate Director, Actuarial Solutions
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON
$103,000 to $153,000 CAD / year
Full-time
Reporting to the Director, Actuarial Solutions, the Associate Director provides technical leadership to ensure the accuracy and integrity of pension calculations and pension-related data…
Added 1 day ago
Associate Director, Business Solutions (Software Development)
Workplace Safety and Insurance Appeals Tribunal
Toronto, ON
Full-time
…delivery of the WSIAT’s portfolio of IT business application solutions. This hands-on role directs and oversees software development and quality assurance for the Tribunal’s internally…
Added 4 months ago
Sr. Director, Loyalty Solutions
Bond Brand Loyalty
Toronto, ON
$149,550 to $192,250 CAD / year
At Bond we design, build, and manage creative and innovative solutions for our clients, all with the goal of helping them build ever-stronger loyalty to their brands. That can take us in…
Added 16 days ago
Senior Director, AI Solutions Engineering
RBC
Toronto, ON
Full-time
RBC's AI Group is building the future of AI-powered banking, and our AI Solutions Engineering team is responsible for translating cutting-edge AI research into production-ready,…
Added 16 days ago
Senior Director, AI Solutions Engineering
Royal Bank of Canada
Toronto, ON
Full-time
RBC's AI Group is building the future of AI-powered banking, and our AI Solutions Engineering team is responsible for translating cutting-edge AI research into production-ready,…
Added 1 month ago
Workplace Solutions Program Director
BGIS
Ottawa, ON
Full-time
The Workplace Solutions Program Director provides effective business and delivery management for the assigned category of TFMS services, focused on planning, resource management, financial…
Added 5 months ago
Program Director, Enterprise Solutions
Spectrum Health Care
Toronto, Ontario
$150,000 to $165,000 CAD / year
Full-time
We are hiring a full‑time Program Director, Enterprise Solutions to join our team. As a senior leader in this role, you will lead enterprise‑scale technology and systems modernization…
Added 16 days ago
Associate Director, Technical Solutions
Simon Fraser University
Burnaby, BC
Full-time
…a new leadership role that advances and enhances education solutions, research computing, and technical services supporting teaching, learning, and research. The Associate Director,…
Added 17 days ago
Associate Director, Technical Solutions
Simon Fraser University
Burnaby, BC
…a new leadership role that advances and enhances education solutions, research computing, and technical services supporting teaching, learning, and research. The Associate Director,…
Added 25 days ago
Director, Data Solutions
QuadReal Property Group
Toronto, ON
Full-time
The Director, Data Solutions is a senior leadership role accountable for the data modelling, analytics engineering, and business intelligence capabilities within QuadReal’s Enterprise Data…
Added 16 days ago
Regional Sales Director - Government Solutions
Archistar
Remote, Canada
Full-time · Remote
Archistar is looking for an exceptional Regional Sales Director – Government Solutions to help drive our continued growth across Canada.
Added 4 days ago
Senior Director, Business Solutions & Technology Delivery
Torstar
Toronto, ON
Full-time
Reporting to the Chief Information Officer (CIO), the Senior Director, Business Solutions & Technology Delivery plays a critical leadership role in aligning technology investments,…

BGIS

Workplace Solutions Program Director

Ottawa, ON, Canada

Job type: Full-time
Posting language: English
Posted: Jul 28, 2026

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Original job description

Job Description

Who We Are

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia. Further information is available at www.bgis.com

Summary

The Workplace Solutions Program Director provides effective business and delivery management for the assigned category of TFMS services, focused on planning, resource management, financial management, business development and continuous improvement for their assigned service category. The Workplace Solutions Program Director works closely with other service category leads, the General Manager TFMS, all Account General Managers, Project Delivery and Professional Services partners to proactively drive innovation, resolve issues and identify opportunities for growth of the business while focusing on continuous improvement. The incumbent will also participate in senior level engagements on high visibility projects.

Key Duties & Responsibilities

People Leadership

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

Full involvement with recruiting talent.
Provides mentoring, coaching and guidance to all team members.
Objectively recommends compensation adjustments.
Manages all aspects of performance.
Strives for 100% employee engagement and satisfaction through effective leadership, communication, administration and provision of tools and support including mentoring and team member development activities.
Participates in new team member onboarding to ensure a positive and consistent experience for new team members and consistency of training and onboarding to processes, tools and other materials.

National Service Line Management

Manages the planning and delivery of services assigned to them including resource planning, process, tools, quality and continuous improvement across all regions and contracts within RP1.
Manages a team responsible for delivering TFMS services and ensures that delivery is undertaken optimally and within BGIS / Client procedural boundaries: provides direct support to the team with respect to delivery and administrative issues and challenges.
Works with other service line leads to develop preliminary schedules, budgets and work authorizations and monitors changes and progress throughout the life of TFMS projects.
Ensures service delivery is done in accordance with all documented processes, work instructions and policies to ensure consistency, repeatability and alignment with BGIS / Client needs respect to key delivery sub-processes, such as document management, change management, scope management, schedule management, cost management, quality management, team management, communications management, risk management, procurement, approvals, close-out.
Identifies opportunities for continuous improvement and manages changes required to continuously meet client objectives and program evolution.
May act as a Project Lead for highly complex or high visibility projects as required.

Relationship Management

Consults with and maintains ongoing National Workplace Solutions NCOE representatives.
Leads engagements with senior client representatives.
Manages all escalations in partnership with the General Manager TFMS.
Maintains positive relations and expansion of business relations to meet client objectives.
Effectively and pro-actively communicates with stakeholders, such as Clients, contractors and industry bodies (as required) to ensure Client satisfaction and BGIS’s success.
Develops strong internal relationships with other line of business leads in order to ensure alignment and promote and support integrated delivery of services – One BGIS.

Reporting & Communication

Participates in monthly PSPC / BGIS -TFMS working group meetings.
Oversees all regional reporting on project status.
Oversees all financial reporting on a monthly basis.
Participates in regional governance and / or program planning meetings as required by each contract.

Financial Management

Ensures effective Business management including; effective financial administration, including accounts payable (A/P), accounts receivable (A/R) & collections, labour absorption, financial reporting; and effective profit & loss management, including pricing of TFMS services and engagements.
Ensures adherence with all financial and procurement policies and procedures.
Reviews all monthly reporting and supports quarterly forecast activities with the General Manager TFMS.

Resource Planning and Management

Manages allocation of projects and specific resources on a National level for all approved work authorizations to ensure effective use of resources in collaboration with Studio Leads.
Tracks changes between planned and actual resource utilization to manage changes that may impact funding or schedules to ensure TFMS is effectively resources to deliver to client requirements and expectations and to inform resourcing requirements as the program of work evolves.
Supports Studio and Team leads with recruiting activities.

Business Development

Consults with regional PSPC representatives to identify new opportunities, challenges and manage the program of work within each contract.
Through effective relationship management strategies internally with service line partners and with PSPC representatives drives continued growth of TFMS services across all regions.
Develops and manages a joint business development strategy with other TFMS Service leads and Program Directors and reports on status and effectiveness to the General Manager TFMS.
Proactively manages the pipeline of work to ensure continued funding to support TFMS resources across the country.

Knowledge & Skills

University or College Degree. (Bachelors level or greater)
Education and certification in one or more of the following areas: Interior Design, Change Management, Facilities Management or related fields. (10 + years of experience in the area of workplace services including but not limited to interior design, workplace strategy, change management, relocation)
Excellent communication skills.
English / French bilingual is an asset. (Experience in customer service and client facing activities)
Effective leadership skills and management skills. (5+ years in a managerial capacity)
Skilled in strategic and critical thinking. (Experience working on workplace transformation initiatives in a consulting capacity)
Has excellent relationship building and relationship management skills. (Experience managing customer relationships)
Excellent influencing and conflict resolution skills. (Experienced in leading a service line or department.)
Excellent problem-solving skills. (Experience in facilitating workshops and other engagements for visioning, problem solving and or requirements gathering and discovery)
Business development skills including solution development, proposal writing, pricing of services.
Able to meet requirements for Federal Security Clearance.

Licenses and/or Professional Accreditation

Education and certification in one or more of the following areas: Interior Design, Change Management, Facilities Management or related fields. (10 + years of experience in the area of workplace services including but not limited to interior design, workplace strategy, change management, relocation)

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

BGIS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.

BGIS est un employeur qui respecte l'égalité des chances et nous vous invitons à postuler pour un poste chez nous ! Si vous avez besoin d'un accommodement pendant le processus de recrutement, veuillez nous contacter à askHR. En cas de demande d'accommodement, nous discuterons avec le candidat en question et fournirons, ou ferons en sorte de fournir, un accommodement approprié d'une manière qui tiendra compte des besoins d'accessibilité du candidat en fonction de son handicap.

About Us

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About The Team

BGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totaling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric if our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

BGIS is an equal opportunity employer, and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at [email protected]. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.

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More about this job

Responsibilities

The Workplace Solutions Program Director manages the planning, delivery, and financial performance of TFMS services while driving innovation and business growth. They lead a national team, manage senior client relationships, and oversee resource allocation and continuous improvement initiatives.

Requirements

Candidates must have a university degree and over 10 years of experience in workplace services, including interior design or change management. At least 5 years of managerial experience and the ability to obtain Federal Security Clearance are required.

Skills

People Leadership
Financial Management
Business Development
Resource Planning
Relationship Management
Strategic Thinking
Conflict Resolution
Problem Solving
Change Management
Interior Design
Facilities Management
Workplace Strategy
Proposal Writing
Project Delivery
Stakeholder Communication
Budgeting

Visa sponsorship

Not detected in the job text

Keywords

TFMS
Facility Management
Real Estate Services
Workplace Transformation
Interior Design
Change Management
Workplace Strategy
Relocation
Federal Security Clearance
P&L Management
Resource Utilization
Stakeholder Management
Business Development
Project Management
Continuous Improvement
NCOE
PSPC
Financial Reporting
Procurement
Risk Management

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