Jobs in Canada

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Added 7 mins ago
AU
Security Guard- Patrolling
Allied Universal
Richmond, BC
- $19 CAD / hour
- Part-time
We are seeking a professional, customer-focused Security Professional to join the security team at Richmond. This position combines traditional security duties and communication…
Added 7 mins ago
IC
Senior Underwriter
ivari Canada
Toronto, ON
- Full-time
Are you an experienced Life and Critical Illness underwriter looking for a role where your voice, judgment, and professional growth truly matter? At ivari, we’re building the future of…
Added 7 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Demonstrated commitment to customer service and teamwork.
Added 7 mins ago
AU
Security Professional
Allied Universal
Calgary, AB
- $18 CAD / hour
- Full-time
The ideal candidate will demonstrate strong attention to detail, excellent communication and customer service skills, and the ability to remain professional and composed while working…
Added 7 mins ago
SC
Project Manager – Restoration Services
Stoakley-Stewart Consultants Ltd.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Customer and adjuster communication. Maintain clear, timely and professional communication with homeowners, insurance adjusters and other project stakeholders throughout the life of the…
Added 7 mins ago
IF
Conseiller(ère) en location – Programme de développement en gestion (Anjou)
Impact Fulfillment Services
Montreal, QC
- Full-time
Vous avez un intérêt pour la vente, le service à la clientèle et la gestion des affaires ? Vous souhaitez développer vos compétences commerciales tout en vous préparant à assumer davantage…
Added 7 mins ago
C
Operational Support Specialist
Compucom
Markham, ON
- Full-time
Professional Experience: Proven experience in operational support, supply chain execution, order fulfillment, or customer service within a technical environment.
Added 7 mins ago
RP
Coordinator, Digital Communications
RECRUITMENT PARTNERS INC.
Calgary, AB
- Contract
…come with practical business experience, a strong network of professional contacts, and are focused on what is best for both clients and candidates. We will facilitate the best fit between…
Added 22 mins ago
SS
Retail Security Officer
Securiguard Services Ltd.
Vancouver, BC
- Full-time
Provide professional customer service, assist with inquiries, and support store staff when required.
Added 22 mins ago
NE
#26-36 Administrative Assistant
North Eastern Ontario Family and Children's Services (NEOFACS)
Kapuskasing, ON
- Full-time
Ability to provide courteous and confidential customer service.
Added 22 mins ago
WC
(CAN) General Merchandise Associate
Walmart Canada
Bathurst, NB
- Full-time
Provides friendly and professional customer service by greeting customers, assisting with product selection, promoting products and services, helping locate merchandise, supporting purchase…
Added 22 mins ago
WC
(CAN) General Merchandise Associate
Walmart Canada
Kamloops, BC
- Full-time
Provides friendly and professional customer service by greeting customers, assisting with product selection, promoting products and services, helping locate merchandise, supporting purchase…
Added 22 mins ago
WC
(CAN) General Merchandise Associate
Walmart Canada
Trenton, ON
- Full-time
Provides friendly and professional customer service by greeting customers, assisting with product selection, promoting products and services, helping locate merchandise, supporting purchase…
Added 22 mins ago
E
WOF TECHNICIAN | LEXUS OF HAMILTON & EBBETT TOYOTA
Ebbett
Hamilton, ON
- Full-time
We are looking for a likeminded individual to join the team that like the rest of us just want to provide a great service and experience for our customers.
Added 22 mins ago
WC
(CAN) Asset Protection Associate
Walmart Canada
ON · Hannon, ON
- Full-time
Position Summary...The Asset Protection Associate plays a key role in creating and maintaining a safe, secure, and professional store environment for customers, associates, visitors, and…
Added 22 mins ago
FH
Host, Notch8 - Seasonal, Full-Time
Fairmont Hotels & Resorts
Vancouver, BC
- Full-time
- Temporary
Provide a warm, professional and engaging welcome and farewell to every guest
Added 22 mins ago
WS
Inside Sales Representative - B2B
WonderFil Specialty Threads
Calgary, AB
- Full-time
Coordinate with warehouse, sales, and marketing teams to ensure exceptional customer service.
Added 22 mins ago
M
Customer Success Manager
Meltwater
Toronto, ON
- Full-time
We require that you are in office most weeks 3 days per week with flexibility to 5 days per week based on team and business priorities
Added 22 mins ago
FH
Server Assistant, Notch8 - Seasonal/Full-Time
Fairmont Hotels & Resorts
Vancouver, BC
- Full-time
- Temporary
Full availability throughout the seasonal contract period, including evenings, weekends, statutory holidays, and rotating shifts as required
Added 22 mins ago
CF
Function Coordinator
Canadian Forces Morale and Welfare Services (CFMWS)
Ottawa, ON · Canadian Forces Support Group - Ottawa
- Full-time
The successful candidate must live within the area of selection or be willing to relocate at their own expense
Added 22 mins ago
W
(CAN) General Merchandise Associate
Walmart
Kitchener, ON
- Part-time
Provides friendly and professional customer service by greeting customers, assisting with product selection, promoting products and services, helping locate merchandise, supporting purchase…
Added 22 mins ago
W
People Greeter
Walmart
Peterborough, ON
- Part-time
Provides friendly, fast, and professional service to every customer entering and exiting the store, creating a positive first and last impression.
Added 22 mins ago
TC
Manager, Area Planning and Sales Inventory
The Church of Jesus Christ of Latter-day Saints
Calgary, AB
- Full-time
…channel operations, demand planning, inventory management, customer service, and inform/awareness outside the United States. Success is measured by key operating metrics and…
Added 36 mins ago
LH
Care Coordinator - Evenings
Lifemark Health Group
Calgary, AB · Greater Calgary Metropolitan Area
- $17 to $19 CAD / hour
- Full-time
…coordinating clinic activity with friendly, enthusiastic and professional service with all patients, team members and external customers. The Care Coordinator is responsible for all aspects…
Added 36 mins ago
TS
Mobile Apprentice Mechanics
The Seaboard Transport Group
Toronto, ON · North York, ON
- Full-time
Engage in professional and service-oriented interactions with colleagues and customers.

BGone Consultants

Head of Operations

Toronto, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Description: Head of Operations

Location: Toronto, ON (Hybrid)

Reporting to: Country Head / Group Head of Overseas Operations

## Job Purpose

As the Head of Operations for UpCredit Canada, you will hold full ownership of the strategic planning, team building, and day-to-day management of our core operational pillars: Collections, Customer Service, and Telesales/Agent Operations. You will be directly accountable for credit portfolio quality (recovery rates), customer satisfaction (NPS), and conversion rates in the Canadian market. This role requires a data-driven leader who balances local team management expertise with a proven track record in FinTech or consumer lending.

## Key Responsibilities

Collections Management

Strategy & Framework: Design, implement, and optimize early to late-stage collection strategies and Standard Operating Procedures (SOPs) tailored to the Canadian consumer market.

Compliance & Risk: Ensure all collection practices strictly adhere to Canadian federal and provincial financial regulations and consumer protection laws (e.g., Ontario's Collection and Debt Settlement Services Act and equivalent provincial legislation).

Performance Control: Own operational KPIs including Roll Rates, Recovery Rates, and Bad Debt Ratios. Leverage data analytics to identify bottlenecks and optimize the collection funnel.

Customer Service & Telesales Management

Support Excellence: Establish and refine customer service workflows to maximize First Contact Resolution (FCR), minimize Turnaround Time (TAT), and drive user satisfaction.

Conversion & Retention: Lead telesales and loan renewal teams. Optimize out-bound calling strategies, script frameworks, and incentive schemes to maximize customer lifetime value and conversion rates.

Quality Assurance: Implement a rigorous QA framework and monitoring system to review call recordings, mitigate compliance risks, and minimize customer complaints.

Leadership & Vendor Management

Team Building: Recruit, train, and manage a high-performing local operations team from the ground up, establishing clear KPIs/OKRs and professional development paths.

BPO Management: Manage relationships with third-party Business Process Outsourcing (BPO) vendors, leading SLA negotiations, onboarding, and ongoing performance audits if external capacity is utilized.

Cross-Border Collaboration

Partner closely with HQ (Shanghai) Product, Risk, and Tech teams to localize and iterate core operational infrastructure (e.g., CRM, dialers, collections systems, and omnichannel support tools).

## Qualifications & Requirements

Experience: 5+ years of operational management experience in Consumer Lending, FinTech, digital banks, or retail credit; with at least 3+ years specifically leading collections, customer service, or telesales teams.

Market Knowledge: Deep understanding of the Canadian consumer credit landscape, local borrower behaviors, and relevant regulatory frameworks.

Data-Driven: Exceptional analytical skills with a proven track record of using data dashboards and funnel metrics to solve complex operational problems.

Language Proficiency: Professional-level English

Mindset: A hands-on leader who thrives in a fast-paced, entrepreneurial FinTech environment and possesses a strong "zero-to-one" execution mindset.

Our Vision: To bridge traditional financial gaps through technology and drive true financial inclusion. As the Group's flagship brand in North America, UpCredit leverages this robust technological backing and capital strength to deliver a premier digital credit experience to Canadian consumers.

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More about this job

Responsibilities

Lead the strategy and daily operations for collections, customer service, and telesales, with accountability for portfolio recovery, customer satisfaction, and conversion performance. Build and manage local teams and BPO relationships, ensure regulatory compliance, and collaborate with Shanghai-based product, risk, and technology teams to localize operational systems.

Requirements

Requires at least five years of operational management experience in consumer lending, FinTech, digital banking, or retail credit, including three or more years leading collections, customer service, or telesales teams. Candidates should have strong knowledge of Canadian consumer credit and regulations, excellent analytical skills, professional-level English, and a hands-on, entrepreneurial approach.

Skills

Collections Management
Customer Service
Telesales Management
Consumer Lending
Canadian Financial Regulations
Team Building
Vendor Management
Data Analytics
KPI Management
Quality Assurance
Customer Satisfaction
Credit Portfolio Management
Cross-Border Collaboration
Process Optimization
Compliance Management

Visa sponsorship

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Keywords

Consumer Lending
FinTech
Digital Banking
Retail Credit
Collections
Recovery Rates
Roll Rates
Bad Debt Ratios
Customer Service
Telesales
Loan Renewals
First Contact Resolution
Turnaround Time
Quality Assurance
Call Monitoring
Canadian Consumer Credit
Collection and Debt Settlement Services Act
Standard Operating Procedures
Key Performance Indicators
Objectives and Key Results
Business Process Outsourcing
Service-Level Agreements
Dialers
Omnichannel Support
Data Dashboards
Funnel Metrics
Customer Lifetime Value
Customer Satisfaction
Conversion Rates

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Work requirements

Jobs in Canada