Jobs in Canada

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Added 1 min ago
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Bilingual French Customer Success Manager - Finance/Accounting
TP
Toronto, ON
- Full-time
Practice Onboarding & Tier Progression: Lead structured onboarding from initial introduction to accelerate time-to-first-value; coach accounting professionals through certification programs…
Added 1 min ago
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Bilingual French Customer Success Manager - Finance/Accounting
Teleperformance
Toronto, ON · TPCA Toronto
- Full-time
Practice Onboarding & Tier Progression: Lead structured onboarding from initial introduction to accelerate time-to-first-value; coach accounting professionals through certification programs…
Added 31 mins ago
GT
Senior Recruiter - Technology
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $40 to $50 CAD / hour
- Contract
Onsite Flexibility: Hybrid - currently 1 day/week in office, moving to 4 days in office; candidates must commit to this from day 1 · 10 years of customer service related experience required
Added 46 mins ago
TS
Contact Center Sales Representative
The Sydney Call Centre
Sydney, NS
- Other
MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across…
Added 1 hour ago
Operations Manager
WestJet Group
Calgary, AB
Expedite maintenance and parts requirements while coordinating with Maintenance Control, Technical Representatives (Tech Reps) and various support staff to ensure minimal impact on…
Added 3 hours ago
Chief of Staff
Dye & Durham Talent Team
Toronto, ON
Must have strong MS 365 skills, including Excel, Word, PowerPoint and Outlook
Added 3 hours ago
F
Business Development Representative
Fiscal.ai
Remote, Canada
- $60,000 to $80,000 CAD / year
- Full-time
- Remote
Location: Toronto, Canada (3+ days per week in office)
Added 4 hours ago
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IT Solutions Architect – Box Platform
TalentWorld
Toronto, ON
- Temporary
Lead enterprise projects from detailed design to production, including data integrations, testing and deployment
Added 4 hours ago
T
Platform Engineering Manager – GCP/Kubernetes
TalentWorld
Toronto, ON
- Temporary
On-site in the Greater Toronto Area, 4 days per week · Schedule: Full-time, on-site 4 days per week; start as soon as possible
Added 4 hours ago
FA
Business Development Representative
Fiscal AI
Toronto, ON
- $60,000 to $80,000 CAD / year
- Full-time
Location: Toronto, Canada (3+ days per week in office)
Added 5 hours ago
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Business Development Representative (Americas)
Oyster
Remote, Canada
- Full-time
- Remote
…experience to the next level and build a long-term career in tech sales. You’ll sharpen your outreach, qualify leads, and build relationships that drive real business results, all while…
Added 8 hours ago
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Sr. Engineer, Application Development 4B
BrightClaim
Montreal, QC
- Full-time
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our…
Added 9 hours ago
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Expression of Interest | Executive Assistant | Vancouver
lululemon
Vancouver, BC
- Full-time
…agendas to attendees, books meeting rooms and arranges for Tech resources and refreshments in support of efficient meeting…
Added 9 hours ago
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Technical Solutions Lead
Norcada
AB · Edmonton, AB
- Full-time
Our next Technical Solutions Lead will handle customer inquiries, work with customers to configure technical solutions and product options, develop quotations and proposals, support…
Added 10 hours ago
GC
Senior Engineering Manager, Enterprise CI for Games
Game Companies
Vancouver, BC
- Full-time
As Senior Engineering Manager, you will lead the engineering team that is building EA's next-generation Enterprise CI platform for games on a Frostbite-based foundational tech stack. You'll…
Added 11 hours ago
C
Volunteer Instructor/Facilitator
Connect4Life
Toronto, ON · Greater Toronto Area, Canada
- Volunteer
Lead engaging virtual and in-person learning activities, discussions, and skill-building exercises aligned with program objectives.
Added 12 hours ago
TP
Boutique Manager (Contemporary Women's Fashion)
The Pink Door
Toronto, ON
- Full-time
Sales Leadership & Clienteling: Act as the lead stylist on the floor, cultivating long-term relationships and building a robust personal client book through upscale, personalized customer…
Added 12 hours ago
GC
Producer – Live Team (EA SPORTS NHL)
Game Companies
Vancouver, BC
- Full-time
We are seeking an experienced Producer to lead the dedicated Live Team, driving the end-to-end development, live operations, and ongoing evolution of our core online modes: World of Chel…
Added 12 hours ago
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Retail Media Manager - US, Canada or UK
StarTech.com
Canada
- Full-time
You’ll lead our retail media activity end to end, taking ownership of strategy, budget allocation, campaign execution and performance. Reporting to the Global Marketing Manager, you’ll…
Added 13 hours ago
OT
Technicien(ne) de tests / Test Technician
OPAL-RT TECHNOLOGIES India Pvt. Ltd.
Montreal, QC
- Other
Le poste est en présentiel, 5 jours par semaine
Added 14 hours ago
SH
House Manager and Family Assistant
Sage Haus
Langford, BC
- $38 to $42 CAD / hour
- Part-time
Tech savvy and comfortable navigating shared calendars, email, and digital task management tools with confidence to learn new platforms
Added 14 hours ago
Staff Machine Learning Engineer, AdTech
HelloFresh
Toronto, ON
The Growth Tech Alliance's goal is to enable HelloFresh to drive smarter marketing through AI-powered automation, intelligent systems, and advanced optimization. We've pioneered…
Added 15 hours ago
OM
Sr Campaign Manager, Programmatic
Omnicom Media
Toronto, ON
- Full-time
Lead the analysis of complex campaign performance, delivering deep, actionable insights and making compelling arguments for strategic shifts based on data.
Added 15 hours ago
BI
Senior Research Operations Specialist
Behaviour Interactive
Montreal, QC
- Full-time
…infrastructure that support researchers and participants, and you'll lead the improvements that help our research practice scale, enabling impactful insights that shape our games and…
Added 15 hours ago
AG
Sr Campaign Manager, Programmatic
Adelphi Group
Toronto, ON
- Full-time
Lead the analysis of complex campaign performance, delivering deep, actionable insights and making compelling arguments for strategic shifts based on data.

BGone Consultants

Head of Operations

Toronto, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Description: Head of Operations

Location: Toronto, ON (Hybrid)

Reporting to: Country Head / Group Head of Overseas Operations

## Job Purpose

As the Head of Operations for UpCredit Canada, you will hold full ownership of the strategic planning, team building, and day-to-day management of our core operational pillars: Collections, Customer Service, and Telesales/Agent Operations. You will be directly accountable for credit portfolio quality (recovery rates), customer satisfaction (NPS), and conversion rates in the Canadian market. This role requires a data-driven leader who balances local team management expertise with a proven track record in FinTech or consumer lending.

## Key Responsibilities

Collections Management

Strategy & Framework: Design, implement, and optimize early to late-stage collection strategies and Standard Operating Procedures (SOPs) tailored to the Canadian consumer market.

Compliance & Risk: Ensure all collection practices strictly adhere to Canadian federal and provincial financial regulations and consumer protection laws (e.g., Ontario's Collection and Debt Settlement Services Act and equivalent provincial legislation).

Performance Control: Own operational KPIs including Roll Rates, Recovery Rates, and Bad Debt Ratios. Leverage data analytics to identify bottlenecks and optimize the collection funnel.

Customer Service & Telesales Management

Support Excellence: Establish and refine customer service workflows to maximize First Contact Resolution (FCR), minimize Turnaround Time (TAT), and drive user satisfaction.

Conversion & Retention: Lead telesales and loan renewal teams. Optimize out-bound calling strategies, script frameworks, and incentive schemes to maximize customer lifetime value and conversion rates.

Quality Assurance: Implement a rigorous QA framework and monitoring system to review call recordings, mitigate compliance risks, and minimize customer complaints.

Leadership & Vendor Management

Team Building: Recruit, train, and manage a high-performing local operations team from the ground up, establishing clear KPIs/OKRs and professional development paths.

BPO Management: Manage relationships with third-party Business Process Outsourcing (BPO) vendors, leading SLA negotiations, onboarding, and ongoing performance audits if external capacity is utilized.

Cross-Border Collaboration

Partner closely with HQ (Shanghai) Product, Risk, and Tech teams to localize and iterate core operational infrastructure (e.g., CRM, dialers, collections systems, and omnichannel support tools).

## Qualifications & Requirements

Experience: 5+ years of operational management experience in Consumer Lending, FinTech, digital banks, or retail credit; with at least 3+ years specifically leading collections, customer service, or telesales teams.

Market Knowledge: Deep understanding of the Canadian consumer credit landscape, local borrower behaviors, and relevant regulatory frameworks.

Data-Driven: Exceptional analytical skills with a proven track record of using data dashboards and funnel metrics to solve complex operational problems.

Language Proficiency: Professional-level English

Mindset: A hands-on leader who thrives in a fast-paced, entrepreneurial FinTech environment and possesses a strong "zero-to-one" execution mindset.

Our Vision: To bridge traditional financial gaps through technology and drive true financial inclusion. As the Group's flagship brand in North America, UpCredit leverages this robust technological backing and capital strength to deliver a premier digital credit experience to Canadian consumers.

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More about this job

Responsibilities

Lead the strategy and daily operations for collections, customer service, and telesales, with accountability for portfolio recovery, customer satisfaction, and conversion performance. Build and manage local teams and BPO relationships, ensure regulatory compliance, and collaborate with Shanghai-based product, risk, and technology teams to localize operational systems.

Requirements

Requires at least five years of operational management experience in consumer lending, FinTech, digital banking, or retail credit, including three or more years leading collections, customer service, or telesales teams. Candidates should have strong knowledge of Canadian consumer credit and regulations, excellent analytical skills, professional-level English, and a hands-on, entrepreneurial approach.

Skills

Collections Management
Customer Service
Telesales Management
Consumer Lending
Canadian Financial Regulations
Team Building
Vendor Management
Data Analytics
KPI Management
Quality Assurance
Customer Satisfaction
Credit Portfolio Management
Cross-Border Collaboration
Process Optimization
Compliance Management

Visa sponsorship

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Keywords

Consumer Lending
FinTech
Digital Banking
Retail Credit
Collections
Recovery Rates
Roll Rates
Bad Debt Ratios
Customer Service
Telesales
Loan Renewals
First Contact Resolution
Turnaround Time
Quality Assurance
Call Monitoring
Canadian Consumer Credit
Collection and Debt Settlement Services Act
Standard Operating Procedures
Key Performance Indicators
Objectives and Key Results
Business Process Outsourcing
Service-Level Agreements
Dialers
Omnichannel Support
Data Dashboards
Funnel Metrics
Customer Lifetime Value
Customer Satisfaction
Conversion Rates

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Work requirements

Jobs in Canada