Playground Supervisor & Front Desk Associate

Role Description The Playground Supervisor & Front Desk Associate is a full-time, on-site role based in Toronto, ON. This position is responsible for supervising children in the playground area to ensure a safe, inclusive, and engaging environment, while enforcing facility rules and responding promptly to safety concerns or incidents. The role also includes front desk and reception duties such as greeting visitors, answering and directing phone calls, managing check-ins and check-outs, and providing information about services and policies. The individual will support customer satisfaction by addressing questions and concerns, coordinating with internal teams, and maintaining a professional, welcoming atmosphere. Daily tasks also involve basic administrative support, maintaining organized records, and assisting with scheduling or reservations as needed.

Qualifications

• Candidates should possess strong supervisory skills, including monitoring activities, enforcing rules, and ensuring safety in a playground or child-focused environment.
• Candidates should possess professional phone etiquette skills, including clear communication, call handling, and accurate message-taking.
• Candidates should possess receptionist and front desk skills, including greeting visitors, managing inquiries, and handling basic administrative tasks.
• Candidates should possess customer service and customer satisfaction skills, including active listening, problem-solving, and maintaining a courteous, service-oriented approach.
• Experience working with children or in a family-oriented facility is an asset.
• Strong interpersonal skills and the ability to communicate clearly with diverse clients, visitors, and colleagues.
• Ability to remain calm, professional, and organized in a busy environment and to manage multiple tasks simultaneously.
• Availability for full-time, on-site work in Toronto, ON; prior experience in a law firm or professional services environment is considered an advantage.