Technician Manager

Who are we? Big Box Outlet Store has been a Canadian family-owned business since 1985. The core of our brand is to make everyday life more affordable, and we remain true to our roots. We are experts at finding brand-name items through our reverse logistics and other purchasing channels, in order to sell quality products to customers at heavily discounted prices.

Position Overview

The Technician Manager is responsible for managing the Technician team and overseeing technical and merchandise-processing operations within the Distribution Center. This role ensures that merchandise is assessed, processed, and prepared for distribution safely, accurately, and efficiently while maintaining established quality standards. Through effective team leadership, technical problem-solving, workflow management, and continuous improvement, the Technician Manager drives operational performance, develops team capabilities, and supports the overall success of Distribution Center operations.

Why should you join our team?

At BBO, we believe in investing in our people and creating an environment where everyone can thrive. Here is what you can expect when you join our team:

Work-Life Balance – Enjoy consistent hours from Monday to Friday, 7:00 AM to 3:30 PM.

Growth & Development – We are passionate about helping our team members grow. You will have access to ongoing learning opportunities to expand your skills and advance your career.

Positive Team Culture – Experience a supportive, fun, and family-style workplace where your contributions are truly valued.

Be Part of Our Vision – Join a growing company with big ambitions - we are building toward becoming a recognized national brand.

Employee Discounts – Enjoy exclusive discounts on in-store purchases.

Health & Life Benefits – Access health benefits and life insurance after a qualifying period.

Competitive Pay – We offer a competitive wage based on your experience and qualifications, ranging from $65,000 to $8,0000 per year. 

Why will you be a good fit for this role?

• Equivalent combinations of relevant education, technical knowledge, and practical experience will be considered.
• Minimum of 3–5 years of experience in a warehouse, distribution center, technical operations, or merchandise-processing environment.
• Previous experience in a supervisory or management role, preferably with responsibility for leading and developing a team.
• Demonstrated experience in technical troubleshooting, product assessment, inspection, or merchandise handling.
• Experience coordinating workflow, monitoring operational performance, and supporting process improvements.
• Experience using operational systems and standard computer applications for recordkeeping and reporting.
• Relevant professional training or certifications (e.g., Forklift Operation, First Aid) are considered an asset.

Key responsibilities:

1. Team Leadership & Performance Management

• Lead, develop, and manage the Technician team, establishing clear expectations and promoting accountability, collaboration, and high performance.
• Oversee staffing, work allocation, scheduling, and resource planning to meet departmental operational requirements.
• Assess team capabilities, identify development needs, and implement training and cross-training initiatives.
• Manage team performance through regular feedback, performance reviews, coaching, and appropriate corrective action in accordance with company policies and procedures.

2. Technical Operations & Merchandise Processing

• Oversee the appropriate testing, troubleshooting, repair, or other corrective action for merchandise, as applicable to the product and established procedures, ensuring issues are resolved or escalated appropriately.
• Provide technical expertise and ensure merchandise-related issues are appropriately investigated, troubleshot, and resolved.
• Guide the team in identifying product defects, damage, and other concerns, determining appropriate corrective actions or escalation where required.
• Determine or coordinate the appropriate disposition of defective, damaged, or otherwise unsuitable merchandise in accordance with established procedures and approval requirements.
• Oversee merchandise repackaging and credit-related activities to support accurate processing and readiness for distribution.

3. Operational Planning & Workflow Management

• Plan, prioritize, and oversee departmental activities to ensure efficient workflow, appropriate resource utilization, and timely completion of work.
• Monitor workload, productivity, and operational challenges, taking corrective action to address delays, bottlenecks, and inefficiencies.
• Coordinate with Distribution Center leadership and other departments to align priorities and maintain effective operational flow.
• Ensure tools and equipment required for departmental operations are available, maintained in appropriate working condition, and used in accordance with established safety procedures.

4. Quality Assurance & Continuous Improvement

• Establish and maintain consistent standards for merchandise assessment, processing accuracy, handling, and preparation for distribution.
• Monitor work quality and address recurring errors, processing issues, and deviations from established procedures.
• Identify and implement opportunities to improve productivity, operational processes, merchandise handling, and overall departmental performance.
• Promote consistent application of best practices and support continuous improvement initiatives across Distribution Center operations.

5. Health, Safety & Compliance

• Ensure departmental activities comply with applicable health and safety requirements, company policies, and established operating procedures.
• Promote a proactive safety culture through team guidance, hazard awareness, appropriate training, and safe work practices.
• Ensure incidents, near misses, unsafe conditions, and equipment-related concerns are reported and addressed promptly.
• Reinforce safe merchandise-handling practices and the proper use of tools and equipment.

6. Reporting & Cross-Functional Communication

• Monitor and report on departmental workload, productivity, quality, staffing, and operational performance, as required.
• Maintain appropriate records relating to merchandise processing, quality issues, training, and departmental activities.
• Communicate operational risks, resource requirements, recurring issues, and improvement opportunities to Distribution Center leadership.
• Collaborate with other managers and departments to resolve operational challenges and support the overall effectiveness of Distribution Center operations.

Preferred Qualifications

• Experience in a retail distribution, wholesale, or merchandise-processing environment.
• Experience handling and assessing appliances, furniture, motors, or other comparable merchandise categories.
• Experience identifying product defects, damage, and processing issues and determining appropriate next steps.
• Demonstrated ability to coach, develop, and manage team performance.
• Experience implementing process improvements to enhance productivity, quality, and operational efficiency.

Ready to lead, inspire, and make an impact? Join our team and help drive technical excellence, develop talent, and keep our Distribution Center running at its best. Apply today and take the next step in your leadership journey with Big Box Outlet!