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Added 9 mins ago
OT
Consultant
Open Text Corporation
Richmond Hill, ON
- Other
…exchange business-critical information across secure managed services platforms. By leading connectivity implementations, migrations, and enablement activities, you will directly contribute…
Added 53 mins ago
NB
Banking Advisor
National Bank of Canada
Montreal, QC
- Full-time
A career as a Banking Advisor at National Bank is a varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and…
Added 53 mins ago
PC
Resourcing and Deployment Manager, Deals
PwC Canada
Toronto, ON
- Full-time
A career in Resourcing and Deployment, within Internal Firm Services, will provide you with the opportunity to work in cross line of service staffing helping our network be even more agile…
Added 1 hour ago
PI
Business Development Manager ( Inside Sales)
PICTON Investments
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
…Executive Teams 2024 - 2026 | Best Workplaces™ in Financial Services & Insurance 2022 - 2026 | Best Workplaces™ for Mental Wellness 2023 - 2026 | Best Workplaces™ for Giving Back 2022 &…
Added 1 hour ago
NB
Financial Advisor
National Bank of Canada
Saint-Bruno, QC
- Full-time
A career as a Banking Advisor at National Bank is a varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and…
Added 1 hour ago
IW
Senior Specialist Process Management and Administration
IG Wealth Management
MB · Manitoba, Canada
- Full-time
Process Management and Administration are responsible for providing administrative support services to members of the Advisor network across the country.
Added 1 hour ago
IW
Senior Specialist Process Management and Administration
IG Wealth Management
ON · Ontario, Canada
- Full-time
Process Management and Administration are responsible for providing administrative support services to members of the Advisor network across the country.
Added 1 hour ago
IP
Licensed Senior Administrative Assistant
iA Private Wealth
White Rock, BC
- Full-time
Manage the advisor's calendar, client meetings, and reminders
Added 1 hour ago
TH
HR Generalist - Hybrid (6-Month Contract)
The Headhunters Recruitment
AB · Edmonton, AB
- Full-time
Our client plays a meaningful role in supporting children, families, and communities across the province. Located in south central Edmonton, this organization is known for its collaborative…
Added 1 hour ago
CI
Client Transaction Specialist
Colliers International
Toronto, ON
- Full-time
As one of Canada’s leading commercial real estate services firms, we are driven by our mission to accelerate success for our people, clients, and communities.
Added 1 hour ago
AW
Compliance Officer, Temporary - 12 Months
Aviso Wealth
Remote, Canada
- $83,000 to $90,000 CAD / year
- Temporary
- Remote
3 to 5 years of compliance supervision experience within the financial services industry
Added 2 hours ago
IW
Senior Specialist Process Management and Administration
IG Wealth Management
Quebec, QC
- Full-time
Process Management and Administration are responsible for providing administrative support services to members of the Advisor network across the country.
Added 2 hours ago
A
Compliance Officer, Temporary - 12 Months
Aviso
Vancouver, BC
- $83,000 to $90,000 CAD / year
- Temporary
3 to 5 years of compliance supervision experience within the financial services industry
Added 2 hours ago
BC
Service Advisor
Bigfoot Crane
Abbotsford, BC
- Full-time
The Service Advisor plans, schedules, and coordinates the dispatch of crews and equipment to job sites. The role also prepares customer quotations promptly, follows up with customers, and…
Added 2 hours ago
ST
Corporate Travel Team Lead (Sabre Specialist)
Snowstorm Technologies
Vancouver, BC
- Full-time
…corporations with advanced booking platforms, AI-powered concierge services, and branded travel agent portals. Its solutions span flights, hotels, cruises, transfers, corporate travel, and…
Added 2 hours ago
D
Product Owner, Product management
Desjardins
Montréal-Ouest, QC
- Full-time
As Product Owner - Product management, you will represent the voice of the client in projects and be responsible for the member/client experience. You will consistently prepare a range of…
Added 2 hours ago
T
Senior Relationship Manager
TD
Vancouver, BC
- Full-time
…customer relationships for both credit and non-credit products / services. The Senior Relationship Manager will develop a shadow portfolio of target businesses commensurate with the market…
Added 3 hours ago
MC
Technical Consultant III (35732)
Myticas Consulting
Toronto, ON
- Full-time
…configuration, APIs and integrations, data, deployment, troubleshooting, client-facing consulting, and team…
Added 3 hours ago
SW
ScotiaMcLeod Investment Associate - Toronto
Scotia Wealth Management
Toronto, ON
- Full-time
As an Investment Associate you will work closely with a Wealth Advisor in the development and management of their book of business by providing effective client service and contributing to…
Added 3 hours ago
Insurance Associate
Odlum Brown
Vancouver, BC
Product Knowledge – Maintain and deepen knowledge of company products, services and/or applications in order to align features, benefits, and uses to client or stakeholder needs
Added 3 hours ago
PM
Coordinator, Sales Initiatives & Development
Picton Mahoney Asset Management
Toronto, ON
- Contract
…Executive Teams 2024 - 2026 | Best Workplaces™ in Financial Services & Insurance 2022 - 2026 | Best Workplaces™ for Mental Wellness 2023 - 2026 | Best Workplaces™ for Giving Back 2022 &…
Added 3 hours ago
WI
Lifecycle Asset Data Lead - Buildings
WSP in Canada
Toronto, ON
- Full-time
…enough. You will be the person coaching delivery teams to meet client requirements, ensuring the asset also carries its location, system and parent/child relationships, classification,…
Added 3 hours ago
WI
Lifecycle Asset Data Lead - Buildings
WSP in Canada
Canada
- Full-time
…enough. You will be the person coaching delivery teams to meet client requirements, ensuring the asset also carries its location, system and parent/child relationships, classification,…
Added 3 hours ago
D
Advisor, Personal
Desjardins
Quebec, QC
- Full-time
As a personal advisor, you help serve, prospect for, solicit, and develop and maintain business relationships with members and clients. You provide services tailored to client needs in…
Added 3 hours ago
B
VP Sales Lead
BMO
Waterloo, ON · MARS
- Full-time
10+ years of experience in Commercial Banking, Corporate Banking, Relationship Management, or a comparable client-facing financial services environment.

Bigfoot Crane

Service Advisor

Abbotsford, BC, V2T 6B4, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 30, 2026

Original job description

About Us:

Bigfoot is a small, non-union company providing rentals, sales, and service for a diverse range of products, including Self-Erecting Tower Cranes, Traditional Tower Cranes, Construction Hoists, and Roof Top Derrick Cranes. Our service business offers employees opportunities to work across different areas and expand their skills and training. Many employees achieve formal certifications, including Electrician, Millwright, and Elevating Device Mechanic. We seek versatile employees who are interested in contributing across our service operations. We provide competitive wages and comprehensive benefits in a strong team environment built on honesty and integrity.

Job Overview:

The Service Advisor plans, schedules, and coordinates the dispatch of crews and equipment to job sites. The role also prepares customer quotations promptly, follows up with customers, and coordinates parts and service dispatch on an ongoing basis. Periodic after-hours availability is required to support technicians and clients.

The incumbent must be customer service focused and able to capitalize on opportunities when they arise to promote our products and services. The candidate will require excellent verbal, written, and communication skills as well as an in-depth knowledge of and application of standards and regulations pertaining to our specific industry. Knowledge of industry Health and Safety regulations as well as applications of said policies and regulations is a must

QUALIFICATIONS:

Strong organizational and analytical skills, good judgement, and the ability to manage a variety of activities.
Keen understanding of electrical and mechanical systems. Journeyman status in such trades would be an asset.
Strong ability to communicate. Provides information in a timely manner to customers and coworkers, even when delivering difficult news.
Independent problem solver. Capable of making decisions in real time to maintain efficient flow of work.
2+ years’ experience dispatching personnel & equipment would be an asset.
Strong sales skills with the ability to recognize opportunities to promote our products and services.
2+ years’ experience calculating project costs as well as creating and following up on customer quotations.
Experience working with Preventative Maintenance programs
Efficient use of computers and programs like MS Office, CRMs, dispatch system and fleet management software.
Excellent interpersonal skills with the ability to form strong relationships with coworkers and clients.
Experience with technical documents including engineered drawings, project drawings, & technical bulletins.
Produces professional written correspondence with strong email etiquette.
All other duties as assigned.

KEY RESPONSIBILITIES:

Daily Dispatch:

Daily coordination of field technicians and sites to perform mobilizations, servicing, troubleshooting and repairs.
Collaborate with parts dept. to coordinate parts, tools, and supplies to coincide with the Technician timelines.
Plan and book subtrades in correlation of scheduling needs (trucking, contractors, engineers, inspectors, etc.)
Organize and book out of town travel for Technicians. (Hotels, flights, rental vehicles, etc.)
Keep upcoming schedule full of tasks to ensure that billable time and technician efficiency is maximized.
Ensure addresses, contacts & project information required by Technicians is readily available for them to perform their work in an efficient manner. (Site books, manuals, engineering, installation instructions, etc.).
Monitor upcoming weather conditions and adapt work schedules accordingly.
Set holiday schedules in alignment with employee ratio to best manage the workload as per the season. (This schedule includes time away at training.)

Diagnosing & Troubleshooting:

Answer incoming calls from clients, assess their equipment needs and propose solutions.

Discuss repair recommendations with Technicians to ensure accurate timeline & scheduling to resolve issues.
Determine the proper combination of technicians, skillsets, tools, and parts to send to site to resolve the issues.

Administration:

Create service tickets, purchase orders and planned maintenance.
Approve technician timecards and service invoices.
Produce Technical Safety BC (TSBC) inspection documents and compliance completion reports.
Assist with keeping technician training up to date.

Fleet and Customer Equipment Management: (PM Program)

Serve as a backup to the Equipment Maintenance Planner for the Preventative Maintenance program for our fleet of cranes, hoists, trucks, trailers, and accessories as well as our client’s equipment as requested.
Assess Technician work orders, update preventative maintenance system, and plan the next service and/or repair work.
Assign pre/post trip inspections to Technicians. Prepare equipment to meet upcoming project timelines.
Track and maintain annual equipment certifications including hoist overspeed devices and non-destructive testing.
Coordinate crane and hoist rebuild programs and/or new capital projects.

Quotes & Sales:

Proactively identify and act on opportunities to promote and sell company products, parts, and services to existing and prospective clients through phone, email, and other customer interactions.
Develop and maintain strong customer relationships to understand their equipment needs, identify sales opportunities, and recommend solutions that add value to their operations.
Identify opportunities to upsell and cross-sell additional parts, services, preventative maintenance programs, and equipment solutions.
Prepare parts and service quotations tailored to clients’ equipment needs, follow up promptly, and close sales.
Follow up with customers on declined or deferred quotations to identify barriers to purchase and explore opportunities to secure future business.
Maintain accurate records of quotations, customer interactions, sales opportunities, and follow-up activities within the company's systems.
Work collaboratively with the service, parts, and sales teams to identify opportunities to grow revenue and maximize customer satisfaction.
Prepare repair recommendations and repair completion reports for clients, as required, highlighting additional maintenance or service needs where applicable.
Prepare repair reports and cost estimates for customer-caused equipment damage to support billing back repair costs and communicate associated costs clearly and professionally.
Review and resolve service-related invoice disputes with clients professionally and promptly.

Safety:

Prepare paperwork required by government authorities. (e.g. hoist submissions, notice of project submissions, etc.)
Participate and assist in the organization of weekly and monthly service meetings.
Assign individuals to perform inspections and ensure daily, weekly, and monthly inspections are completed.
Before dispatching crews, verify that the required manpower, equipment, training, and procedures are in place for the work. Apply company policies and procedures and industry regulations to avoid sending crews into situations without these requirements.
Work with HSE department to assist in injury management programs and incident investigations.

Time Commitment:

Bigfoot has clients and crews working extended hours each week and often in remote locations. The Service Advisors are their “lifeline” for support, scheduling, questions or overall coordination. Not all this support falls within regular work hours.

Service Advisors are to have ability to attend to incoming calls on evenings, weekends, and holidays. Time off is fully supported, however during absences, the phone should be forwarded to another team member who is available to handle calls.

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More about this job

Responsibilities

The Service Advisor coordinates the daily dispatch of field technicians and equipment while managing customer quotations and service schedules. They also oversee preventative maintenance programs and proactively identify sales opportunities to grow revenue.

Requirements

Candidates should have 2+ years of experience in dispatching and project cost calculation, along with strong knowledge of electrical and mechanical systems. Excellent communication skills and proficiency in MS Office and CRM software are required to manage service operations effectively.

Skills

Dispatching
Customer service
Project scheduling
Technical troubleshooting
Sales
Preventative maintenance
Fleet management
MS Office
CRM software
Communication
Problem solving
Analytical skills
Time management
Equipment maintenance
Safety regulations

Benefits

Comprehensive benefits
Competitive wages

Visa sponsorship

Not detected in the job text

Keywords

Service Advisor
Dispatch
Tower Cranes
Construction Hoists
Preventative Maintenance
Fleet Management
CRM
MS Office
Technical Safety BC
Sales
Quotations
Troubleshooting
Mechanical Systems
Electrical Systems
Project Management
Safety Regulations
HSE
Equipment Certification
Subtrades
Logistics

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