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Added 50 mins ago
M
Senior Data Center Technician
Microsoft
Quebec, QC
- $73,200 to $119,600 CAD / year
- Full-time
As a Microsoft Senior Data Center Technician (DCT), you will demonstrate expertise in standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting,…
Added 1 hour ago
G&
Automotive Technician
Granville & Avery Automotive
Vancouver, BC
- Full-time
Certified (Red Seal) Automotive Technician – Granville & Avery Automotive (Vancouver, BC)
Added 1 hour ago
SA
Maintenance Technician
Sealed Air Corporation
Brampton, ON
- Full-time
Added 1 hour ago
OT
Set Up Technician
Omega Tool Corp
Oldcastle, ON
- Full-time
Omega Tool Corp is the global leader in the engineering and manufacturing of plastics tooling. We offer solutions for complex tooling and plastic part challenges to world-class OEM and Tier…
Added 1 hour ago
V
Maintenance Technician - Industrial Electrician
Vale
Canada
- Full-time
We are currently seeking a Maintenance Technician – Industrial Electrician to join our Utilities Maintenance Team in Voisey’s Bay, Labrador, a fly-in fly-out operation.
Added 1 hour ago
RC
Service Technician at AG Authority
Reesink Canada
Kinistino, SK
- Full-time
The Service Technician diagnoses, repairs, maintains, and inspects equipment to ensure safe, reliable, and efficient operation. This role supports customer productivity through high-quality…
Added 1 hour ago
S
Industrial Maintenance Technician (Electromechanic) - Evening Shift
Safran
Mirabel, QC
- Full-time
Added 1 hour ago
L
Ideal Can inc. This link will open in a new window is hiring Mechanical Engineering Technician with LMIA
LMIA.CA
Quebec, QC
- Full-time
Prepare and interpret engineering design, drawings and specifications
Added 2 hours ago
Assembly Technician (Temporary 18 Month Contract)
Spartan Controls Ltd.
Burnaby, BC
We are looking for an Assembly Technician for an 18-month temporary position to join our small, diverse Operations team at our Burnaby Automation Centre. Reporting to the Manager,…
Added 2 hours ago
SB
Network Engineer
Sharp Brains
Canmore, AB
- Contract
…Wireless LAN Controller (WLC) deployment project. The selected technician will work onsite while coordinating with a remote engineering team to complete equipment installation, cabling,…
Added 2 hours ago
RG
Journeyperson Mechanic - Heavy Duty
RecruitPod Global
AB · Edmonton, AB
- $35 to $45 CAD / hour
- Full-time
The certified Journeyperson Heavy Equipment Technician is responsible for full-scope repairs, diagnostics, and maintenance on the company’s fleet, including heavy-duty trucks, trailers,…
Added 2 hours ago
TL
MARINE SYSTEMS TECHNICIAN
Troy Life & Fire Safety Ltd.
Grimsby, ON
- Contract
Location: Grimsby, OntarioType: In the OfficeOur Grimsby, ON team is looking for a Marine Systems Technician to join their team! Our Marine Systems Technician's are responsible for…
Added 2 hours ago
DU
ROV Technician
Dalhousie University
Halifax, NS
- Full-time
Undergraduate degree in marine biology, engineering, oceanography, or related field, with a minimum two years of experience operating and maintaining ROVs, side scan sonar, and related…
Added 2 hours ago
DU
Telemetry Technician
Dalhousie University
Halifax, NS
- Full-time
Undergraduate degree in marine biology, engineering, oceanography, or related field plus approximately two years’ experience working with acoustic telemetry, tagging, oceanographic…
Added 2 hours ago
BC
Service Advisor
Bigfoot Crane
Abbotsford, BC
- Full-time
Collaborate with parts dept. to coordinate parts, tools, and supplies to coincide with the Technician timelines.
Added 3 hours ago
HT
Maintenance Technician
Husky Technologies
Bolton, ON
- Full-time
We are seeking a highly skilled CNC Maintenance Technician with expertise in diagnosing,troubleshooting, and maintaining complex CNC machinery. The ideal candidate will havein-depth…
Added 3 hours ago
HT
Assembly Technician (Contract)
Husky Technologies
Bolton, ON
- Full-time
Read, interpret, and work from engineering drawings, blueprints, schematics, and hydraulic and pneumatic diagrams to determine correct assembly, installation, alignment, and testing…
Added 3 hours ago
C
Simulator Technician-EN
CAE
Hamilton, ON
- Full-time
In this role, the Simulator Technician I will be expected to:
Added 3 hours ago
C
Simulator Technician-EN
CAE
Toronto, ON
- Full-time
In this role, the Simulator Technician I will be expected to:
Added 3 hours ago
HT
Manuf. Support Technician
Husky Technologies
Bolton, ON
- Full-time
Added 3 hours ago
M
Project Manager, Alberta
Midwest
Calgary, AB
- Full-time
Respond to client requests for engineering, construction and legal survey services related to midstream & upstream oil & gas survey activities in both private and Crown land.
Added 3 hours ago
LM
Field Technician
Leavitt Machinery
Kitimat, BC
- Full-time
Leavitt Machinery is looking for a skilled Red Seal Field Technician (Heavy Equipment or Automotive) to join our Service team in Kitimat, British Columbia. Reporting to the Branch Manager,…
Added 3 hours ago
DG
Heavy Duty Mechanic
Dawson Group
Williams Lake, BC
- Full-time
…Mechanical. This position requires a skilled and experienced technician; one who is safety-conscious, production oriented, and self-motivated to perform diagnostic and repair work on a…
Added 3 hours ago
G
Powerline Technicians
Gridlink
Thunder Bay, ON
- Full-time
Role Description This full-time, on-site Powerline Technician role is based in Thunder Bay, ON. The Powerline Technician is responsible for constructing, maintaining, and repairing overhead…
Added 3 hours ago
Con-Test - Technician - EDM
BGE Indoor Air Quality Solutions Ltd.
Edmonton, AB
We are searching for someone to join our team in Edmonton, AB as our next Field Service Technician (Controlled Environments). In this role, you will play a critical part in keeping…

Bigfoot Crane

Service Advisor

Abbotsford, BC, V2T 6B4, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 30, 2026

Original job description

About Us:

Bigfoot is a small, non-union company providing rentals, sales, and service for a diverse range of products, including Self-Erecting Tower Cranes, Traditional Tower Cranes, Construction Hoists, and Roof Top Derrick Cranes. Our service business offers employees opportunities to work across different areas and expand their skills and training. Many employees achieve formal certifications, including Electrician, Millwright, and Elevating Device Mechanic. We seek versatile employees who are interested in contributing across our service operations. We provide competitive wages and comprehensive benefits in a strong team environment built on honesty and integrity.

Job Overview:

The Service Advisor plans, schedules, and coordinates the dispatch of crews and equipment to job sites. The role also prepares customer quotations promptly, follows up with customers, and coordinates parts and service dispatch on an ongoing basis. Periodic after-hours availability is required to support technicians and clients.

The incumbent must be customer service focused and able to capitalize on opportunities when they arise to promote our products and services. The candidate will require excellent verbal, written, and communication skills as well as an in-depth knowledge of and application of standards and regulations pertaining to our specific industry. Knowledge of industry Health and Safety regulations as well as applications of said policies and regulations is a must

QUALIFICATIONS:

Strong organizational and analytical skills, good judgement, and the ability to manage a variety of activities.
Keen understanding of electrical and mechanical systems. Journeyman status in such trades would be an asset.
Strong ability to communicate. Provides information in a timely manner to customers and coworkers, even when delivering difficult news.
Independent problem solver. Capable of making decisions in real time to maintain efficient flow of work.
2+ years’ experience dispatching personnel & equipment would be an asset.
Strong sales skills with the ability to recognize opportunities to promote our products and services.
2+ years’ experience calculating project costs as well as creating and following up on customer quotations.
Experience working with Preventative Maintenance programs
Efficient use of computers and programs like MS Office, CRMs, dispatch system and fleet management software.
Excellent interpersonal skills with the ability to form strong relationships with coworkers and clients.
Experience with technical documents including engineered drawings, project drawings, & technical bulletins.
Produces professional written correspondence with strong email etiquette.
All other duties as assigned.

KEY RESPONSIBILITIES:

Daily Dispatch:

Daily coordination of field technicians and sites to perform mobilizations, servicing, troubleshooting and repairs.
Collaborate with parts dept. to coordinate parts, tools, and supplies to coincide with the Technician timelines.
Plan and book subtrades in correlation of scheduling needs (trucking, contractors, engineers, inspectors, etc.)
Organize and book out of town travel for Technicians. (Hotels, flights, rental vehicles, etc.)
Keep upcoming schedule full of tasks to ensure that billable time and technician efficiency is maximized.
Ensure addresses, contacts & project information required by Technicians is readily available for them to perform their work in an efficient manner. (Site books, manuals, engineering, installation instructions, etc.).
Monitor upcoming weather conditions and adapt work schedules accordingly.
Set holiday schedules in alignment with employee ratio to best manage the workload as per the season. (This schedule includes time away at training.)

Diagnosing & Troubleshooting:

Answer incoming calls from clients, assess their equipment needs and propose solutions.

Discuss repair recommendations with Technicians to ensure accurate timeline & scheduling to resolve issues.
Determine the proper combination of technicians, skillsets, tools, and parts to send to site to resolve the issues.

Administration:

Create service tickets, purchase orders and planned maintenance.
Approve technician timecards and service invoices.
Produce Technical Safety BC (TSBC) inspection documents and compliance completion reports.
Assist with keeping technician training up to date.

Fleet and Customer Equipment Management: (PM Program)

Serve as a backup to the Equipment Maintenance Planner for the Preventative Maintenance program for our fleet of cranes, hoists, trucks, trailers, and accessories as well as our client’s equipment as requested.
Assess Technician work orders, update preventative maintenance system, and plan the next service and/or repair work.
Assign pre/post trip inspections to Technicians. Prepare equipment to meet upcoming project timelines.
Track and maintain annual equipment certifications including hoist overspeed devices and non-destructive testing.
Coordinate crane and hoist rebuild programs and/or new capital projects.

Quotes & Sales:

Proactively identify and act on opportunities to promote and sell company products, parts, and services to existing and prospective clients through phone, email, and other customer interactions.
Develop and maintain strong customer relationships to understand their equipment needs, identify sales opportunities, and recommend solutions that add value to their operations.
Identify opportunities to upsell and cross-sell additional parts, services, preventative maintenance programs, and equipment solutions.
Prepare parts and service quotations tailored to clients’ equipment needs, follow up promptly, and close sales.
Follow up with customers on declined or deferred quotations to identify barriers to purchase and explore opportunities to secure future business.
Maintain accurate records of quotations, customer interactions, sales opportunities, and follow-up activities within the company's systems.
Work collaboratively with the service, parts, and sales teams to identify opportunities to grow revenue and maximize customer satisfaction.
Prepare repair recommendations and repair completion reports for clients, as required, highlighting additional maintenance or service needs where applicable.
Prepare repair reports and cost estimates for customer-caused equipment damage to support billing back repair costs and communicate associated costs clearly and professionally.
Review and resolve service-related invoice disputes with clients professionally and promptly.

Safety:

Prepare paperwork required by government authorities. (e.g. hoist submissions, notice of project submissions, etc.)
Participate and assist in the organization of weekly and monthly service meetings.
Assign individuals to perform inspections and ensure daily, weekly, and monthly inspections are completed.
Before dispatching crews, verify that the required manpower, equipment, training, and procedures are in place for the work. Apply company policies and procedures and industry regulations to avoid sending crews into situations without these requirements.
Work with HSE department to assist in injury management programs and incident investigations.

Time Commitment:

Bigfoot has clients and crews working extended hours each week and often in remote locations. The Service Advisors are their “lifeline” for support, scheduling, questions or overall coordination. Not all this support falls within regular work hours.

Service Advisors are to have ability to attend to incoming calls on evenings, weekends, and holidays. Time off is fully supported, however during absences, the phone should be forwarded to another team member who is available to handle calls.

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More about this job

Responsibilities

The Service Advisor coordinates the daily dispatch of field technicians and equipment while managing customer quotations and service schedules. They also oversee preventative maintenance programs and proactively identify sales opportunities to grow revenue.

Requirements

Candidates should have 2+ years of experience in dispatching and project cost calculation, along with strong knowledge of electrical and mechanical systems. Excellent communication skills and proficiency in MS Office and CRM software are required to manage service operations effectively.

Skills

Dispatching
Customer service
Project scheduling
Technical troubleshooting
Sales
Preventative maintenance
Fleet management
MS Office
CRM software
Communication
Problem solving
Analytical skills
Time management
Equipment maintenance
Safety regulations

Benefits

Comprehensive benefits
Competitive wages

Visa sponsorship

Not detected in the job text

Keywords

Service Advisor
Dispatch
Tower Cranes
Construction Hoists
Preventative Maintenance
Fleet Management
CRM
MS Office
Technical Safety BC
Sales
Quotations
Troubleshooting
Mechanical Systems
Electrical Systems
Project Management
Safety Regulations
HSE
Equipment Certification
Subtrades
Logistics

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