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Added 5 hours ago
DA
Heavy Duty Mechanic SIGNING BONUS OFFERED
Davis Auto Group
Nisku, AB
- Full-time
Journeyman HET Technician ticket is mandatory. Preference given to those with broad knowledge in off-road equipment and who have experience operating a service truck
Added 6 hours ago
DA
Automotive Service Technician
Davis Auto Group
Lethbridge, AB
- Full-time
Are you a Journeyman Automotive Service Technician looking for a dealership that appreciates your expertise, invests in your growth and provides a steady flow of work so you are not…
Added 6 hours ago
DA
Autobody Technician - Open to Apprentices
Davis Auto Group
Barrhead, AB
- Full-time
Journeyman, Journeyman Auto Body Technician, Journeyman Autobody Technician, Apprentice Auto Body Technician, Apprentice Autobody Technician, ICAR Certified, Apprentice, ICAR Courses,…
Added 6 hours ago
DA
Apprentice Autobody Technician
Davis Auto Group
Lethbridge, AB
- Full-time
Fix Auto Lethbridge has a rare opportunity for an Apprentice Autobody Technician to join our growing team. You'll work alongside experienced Journeyman Technicians who will provide…
Added 15 hours ago
PE
Electrial Journeyperson
PTW Energy Services
Bonnyville, AB
- Contract
Journeyman electrician jobs, Electrician jobs, Industrial electrician jobs, Maintenance electrician jobs, Construction electrician jobs, Commercial electrician jobs, Electrical technician…
Added 1 day ago
CH
Refrigeration AC Mechanic
Covenant Health Canada
AB · Edmonton, AB
- Full-time
2 years Journeyman Refrigeration and Air Conditioning Mechanic experience preferred. or 2 years Heating Ventilation Air Conditioning Refrigeration Technician experience 2 years in a…
Added 1 day ago
BT
Service Technician (Embedded Heavy Duty Mechanic)
Bosch Truck Group / Bosch Idealease
Didsbury, AB
- $40 to $45 CAD / hour
- Full-time
We have an exciting opportunity for a Service Technician to work as an embedded dedicated technician in a customers facility in the Didsbury, Alberta. The preferred candidate will be self…
Added 1 day ago
BM
Heavy Equipment Technician - Journeyman (Off-Road)
Birch Mountain Enterprises
Fort McMurray, AB
- Full-time
Must be certified as a Journeyman Heavy Equipment Technician (min 3 years Off-road experience)
Added 1 day ago
BM
Heavy Equipment Technician - Journeyman
Birch Mountain Enterprises
Fort McMurray, AB
- Full-time
Must be certified as a Journeyman Heavy Equipment Technician (min 3 years heavy truck experience)
Added 1 day ago
BM
Working Shop Foreman
Birch Mountain Enterprises
Fort McMurray, AB
- Full-time
Journeyman Heavy Duty Technician certification.
Added 1 day ago
AA
Warehouse Officer – Fixed-Term Contract, Fly In Fly Out – Gahcho Kué Mine, Northwest Territories
Anglo American / De Beers Group
NT · Gahcho Kué Mine, Northwest Territories
- Contract
The following certifications would be considered an asset: Fall Protection Certification, Parts or Warehouse Technician Journeyman Certification, Loader Certification, and/or Forklift…
Added 1 day ago
ML
Industrial Electrician
Maple Leaf Foods Inc
ON · Hannon, ON
- Full-time
The Reliability Technician will be responsible for maintaining and servicing equipment used in the facility for daily production. They will ensure safe plant operations and a safe working…
Added 1 day ago
BC
Service Advisor
Bigfoot Crane
Abbotsford, BC
- Full-time
Keen understanding of electrical and mechanical systems. Journeyman status in such trades would be an asset.
Added 1 day ago
Wind Turbine Technician Electrician
ENERCON
AB · Rural Cypress County, AB
Certification as a journeyman electrician with a Red Seal is considered a valuable asset.
Added 1 day ago
KA
Automotive Red Seal Journeyman Technician
Kaizen Automotive Group
Fort McMurray, AB
- $100,000 to $160,000 CAD / year
- Full-time
The Automotive Red Seal Journeyman Technician is responsible for performing high-quality diagnosis, maintenance, and repair work on customer vehicles in accordance with OEM standards. This…
Added 1 day ago
HR
Field Service Mechanic - Husky Site
Herc Rentals
Fort McMurray, AB
- Full-time
Become our next Journeyman Off-Road Field Heavy-Duty Equipment Mechanic. You will be the backbone of our fleet; performing preventative maintenance, advanced diagnostics, and field repairs…
Added 1 day ago
Emergency Vehicle Technician (Heavy Duty Mechanic)
City of Richmond
Richmond, BC
Reporting directly to the Captain in charge of the Emergency Vehicle Technician Branch (EVT), this position is skilled mechanical work performed in accordance with established trade…
Added 1 day ago
PE
Journeyman Electrician
PTW Energy Services
Rocky Mountain House, AB
- Contract
Journeyman electrician jobs, Electrician jobs, Industrial electrician jobs, Maintenance electrician jobs, Construction electrician jobs, Commercial electrician jobs, Electrical technician…
Added 1 day ago
ES
Maintenance Technician V – HVAC / Refrigeration Mechanic - Surrey, BC
Equans Services Canada & US
Surrey, BC
- Full-time
Inter-Provincial Journeyman Refrigeration Mechanic Ticket.
Added 1 day ago
EM
HVAC Refrigeration Technician - 3rd Year Apprentice to Journeyman
Enviro-Tech Mechanical Services Ltd.
Calgary, AB
- Full-time
HVAC Refrigeration Technician – 3rd Year Apprentice to Journeyman
Added 1 day ago
DA
Apprentice Autobody Technician
Davis Auto Group
Lethbridge, AB
- Full-time
Fix Auto Lethbridge has a rare opportunity for an Apprentice Autobody Technician to join our growing team. You'll work alongside experienced Journeyman Technicians who will provide…
Added 1 day ago
HL
Journeyman Industrial Mechanic (Millwright - Red Seal)
Hyflodraulic Limited
Mount Pearl, NL
- Full-time
Hyflodraulic Limited is currently recruiting a full time Journeyman Industrial Mechanic (Millwright - Red Seal).
Added 1 day ago
BT
Apprentice Technician (Weekends)
Bison Transport Inc.
Mississauga, ON
- Full-time
Graduation from a recognized certificate program (ex. Truck and Transport Technician, Heavy Duty Technician), and the desire to obtain your Journeyman's certificate
Added 1 day ago
FG
Service Roofing Journeyman & Technicians
Flynn Group of Companies
Kelowna, BC
- Full-time
Added 2 days ago
DT
Heavy Duty Mechanics - 7 days on/off
Diamond Truck Centre - Langley
Fort McMurray, AB
- $51 to $77.5 CAD / hour
- Full-time
Qualified Heavy Duty Mechanic - Red Seal Journeyman Truck & Transport Technician certificate is required. Apprentice 2nd or 3rd year may be considered depending on experience.

Bigfoot Crane

Service Advisor

Abbotsford, BC, V2T 6B4, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 30, 2026

Original job description

About Us:

Bigfoot is a small, non-union company providing rentals, sales, and service for a diverse range of products, including Self-Erecting Tower Cranes, Traditional Tower Cranes, Construction Hoists, and Roof Top Derrick Cranes. Our service business offers employees opportunities to work across different areas and expand their skills and training. Many employees achieve formal certifications, including Electrician, Millwright, and Elevating Device Mechanic. We seek versatile employees who are interested in contributing across our service operations. We provide competitive wages and comprehensive benefits in a strong team environment built on honesty and integrity.

Job Overview:

The Service Advisor plans, schedules, and coordinates the dispatch of crews and equipment to job sites. The role also prepares customer quotations promptly, follows up with customers, and coordinates parts and service dispatch on an ongoing basis. Periodic after-hours availability is required to support technicians and clients.

The incumbent must be customer service focused and able to capitalize on opportunities when they arise to promote our products and services. The candidate will require excellent verbal, written, and communication skills as well as an in-depth knowledge of and application of standards and regulations pertaining to our specific industry. Knowledge of industry Health and Safety regulations as well as applications of said policies and regulations is a must

QUALIFICATIONS:

Strong organizational and analytical skills, good judgement, and the ability to manage a variety of activities.
Keen understanding of electrical and mechanical systems. Journeyman status in such trades would be an asset.
Strong ability to communicate. Provides information in a timely manner to customers and coworkers, even when delivering difficult news.
Independent problem solver. Capable of making decisions in real time to maintain efficient flow of work.
2+ years’ experience dispatching personnel & equipment would be an asset.
Strong sales skills with the ability to recognize opportunities to promote our products and services.
2+ years’ experience calculating project costs as well as creating and following up on customer quotations.
Experience working with Preventative Maintenance programs
Efficient use of computers and programs like MS Office, CRMs, dispatch system and fleet management software.
Excellent interpersonal skills with the ability to form strong relationships with coworkers and clients.
Experience with technical documents including engineered drawings, project drawings, & technical bulletins.
Produces professional written correspondence with strong email etiquette.
All other duties as assigned.

KEY RESPONSIBILITIES:

Daily Dispatch:

Daily coordination of field technicians and sites to perform mobilizations, servicing, troubleshooting and repairs.
Collaborate with parts dept. to coordinate parts, tools, and supplies to coincide with the Technician timelines.
Plan and book subtrades in correlation of scheduling needs (trucking, contractors, engineers, inspectors, etc.)
Organize and book out of town travel for Technicians. (Hotels, flights, rental vehicles, etc.)
Keep upcoming schedule full of tasks to ensure that billable time and technician efficiency is maximized.
Ensure addresses, contacts & project information required by Technicians is readily available for them to perform their work in an efficient manner. (Site books, manuals, engineering, installation instructions, etc.).
Monitor upcoming weather conditions and adapt work schedules accordingly.
Set holiday schedules in alignment with employee ratio to best manage the workload as per the season. (This schedule includes time away at training.)

Diagnosing & Troubleshooting:

Answer incoming calls from clients, assess their equipment needs and propose solutions.

Discuss repair recommendations with Technicians to ensure accurate timeline & scheduling to resolve issues.
Determine the proper combination of technicians, skillsets, tools, and parts to send to site to resolve the issues.

Administration:

Create service tickets, purchase orders and planned maintenance.
Approve technician timecards and service invoices.
Produce Technical Safety BC (TSBC) inspection documents and compliance completion reports.
Assist with keeping technician training up to date.

Fleet and Customer Equipment Management: (PM Program)

Serve as a backup to the Equipment Maintenance Planner for the Preventative Maintenance program for our fleet of cranes, hoists, trucks, trailers, and accessories as well as our client’s equipment as requested.
Assess Technician work orders, update preventative maintenance system, and plan the next service and/or repair work.
Assign pre/post trip inspections to Technicians. Prepare equipment to meet upcoming project timelines.
Track and maintain annual equipment certifications including hoist overspeed devices and non-destructive testing.
Coordinate crane and hoist rebuild programs and/or new capital projects.

Quotes & Sales:

Proactively identify and act on opportunities to promote and sell company products, parts, and services to existing and prospective clients through phone, email, and other customer interactions.
Develop and maintain strong customer relationships to understand their equipment needs, identify sales opportunities, and recommend solutions that add value to their operations.
Identify opportunities to upsell and cross-sell additional parts, services, preventative maintenance programs, and equipment solutions.
Prepare parts and service quotations tailored to clients’ equipment needs, follow up promptly, and close sales.
Follow up with customers on declined or deferred quotations to identify barriers to purchase and explore opportunities to secure future business.
Maintain accurate records of quotations, customer interactions, sales opportunities, and follow-up activities within the company's systems.
Work collaboratively with the service, parts, and sales teams to identify opportunities to grow revenue and maximize customer satisfaction.
Prepare repair recommendations and repair completion reports for clients, as required, highlighting additional maintenance or service needs where applicable.
Prepare repair reports and cost estimates for customer-caused equipment damage to support billing back repair costs and communicate associated costs clearly and professionally.
Review and resolve service-related invoice disputes with clients professionally and promptly.

Safety:

Prepare paperwork required by government authorities. (e.g. hoist submissions, notice of project submissions, etc.)
Participate and assist in the organization of weekly and monthly service meetings.
Assign individuals to perform inspections and ensure daily, weekly, and monthly inspections are completed.
Before dispatching crews, verify that the required manpower, equipment, training, and procedures are in place for the work. Apply company policies and procedures and industry regulations to avoid sending crews into situations without these requirements.
Work with HSE department to assist in injury management programs and incident investigations.

Time Commitment:

Bigfoot has clients and crews working extended hours each week and often in remote locations. The Service Advisors are their “lifeline” for support, scheduling, questions or overall coordination. Not all this support falls within regular work hours.

Service Advisors are to have ability to attend to incoming calls on evenings, weekends, and holidays. Time off is fully supported, however during absences, the phone should be forwarded to another team member who is available to handle calls.

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More about this job

Responsibilities

The Service Advisor coordinates the daily dispatch of field technicians and equipment while managing customer quotations and service schedules. They also oversee preventative maintenance programs and proactively identify sales opportunities to grow revenue.

Requirements

Candidates should have 2+ years of experience in dispatching and project cost calculation, along with strong knowledge of electrical and mechanical systems. Excellent communication skills and proficiency in MS Office and CRM software are required to manage service operations effectively.

Skills

Dispatching
Customer service
Project scheduling
Technical troubleshooting
Sales
Preventative maintenance
Fleet management
MS Office
CRM software
Communication
Problem solving
Analytical skills
Time management
Equipment maintenance
Safety regulations

Benefits

Comprehensive benefits
Competitive wages

Visa sponsorship

Not detected in the job text

Keywords

Service Advisor
Dispatch
Tower Cranes
Construction Hoists
Preventative Maintenance
Fleet Management
CRM
MS Office
Technical Safety BC
Sales
Quotations
Troubleshooting
Mechanical Systems
Electrical Systems
Project Management
Safety Regulations
HSE
Equipment Certification
Subtrades
Logistics

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