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Added 5 hours ago
CB
Sales Associate - CosmoProf Store # 07376
CosmoProf Beauty
Brampton, ON
- Part-time
The Sales Associate/Beauty Advisor will focus on one primary objective – creating a memorable shopping experience for our customers. We are continually searching for passionate beauty…
Added 8 hours ago
Service Advisor (Mercedes-Benz South Calgary)
Go Auto
Calgary, AB
You’ll be working closely with technicians, parts, warranty, and service leadership every day. The best advisors here know how to keep customers informed, keep technicians productive, and…
Added 8 hours ago
IK
Service Advisor - Temporary
Inland Kenworth
Prince George, BC
- Full-time
- Temporary
Inland Truck & Equipment is an industry leader in the heavy-duty truck and equipment sales, service, and parts marketplace. When we say we’re ALL IN, we mean we’re all in on you and your…
Added 9 hours ago
DA
Service Advisor
Davis Auto Group
Lethbridge, AB
- Full-time
We're looking for a Service Advisor who brings more than just technical knowledge. We want someone with energy, personality, and a proven ability to build relationships, overcome…
Added 1 day ago
Sales Advisor
Reliance Home Comfort
Sarnia, ON
By joining Reliance as a Sales Advisor, you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for…
Added 1 day ago
Car Parts Advisor - Toyota
The Jim Pattison Auto Group
Victoria, BC
The Jim Pattison Auto Group is seeking a customer-focused and dependable Parts Advisor to be the welcoming face of the Parts Department at our Toyota Victoria dealership. As the main point…
Added 1 day ago
Fixed Operations Manager - Toyota Northshore
The Jim Pattison Auto Group
North Vancouver, BC
We are seeking an experienced, results-driven Fixed Operations Manager to lead, direct, and grow our Parts and Service departments. This executive leadership role is responsible for the…
Added 1 day ago
RJ
Financial Advisor Assistant
Raymond James
Calgary, AB
- Full-time
This role will support a team of 3 investment advisors. Raymond James Ltd. is one of Canada’s leading full-service independent investment dealers offering high-quality investment products…
Added 1 day ago
Senior Strategist, Enterprise
BrainStation
Toronto, ON
This is transformation work, and at this level you will own significant parts of it. You will lead discovery, form the point of view on where a client stands and where they need to be, and…
Added 1 day ago
CL
Service & Parts Advisor
Charger Logistics Inc
Brampton, ON
- Full-time
Charger Logistics is looking for a Service & Parts Advisor to support the day-to-day operations of our truck and trailer maintenance shop based out of our Brampton location. The ideal…
Added 1 day ago
CL
Service & Parts Advisor
Charger Logistics Inc
Cambridge, ON
- Full-time
…a motivated individual who has experience with managing the parts for trucks and trailers. We are looking for a candidate with previous work experience and strong work…
Added 1 day ago
PC
Resourcing and Deployment Manager, Deals
PwC Canada
Toronto, ON
- Full-time
Build strong relationships within the line of service to establish oneself as a trusted advisor while also promoting and focusing on resource sharing across regional counterparts
Added 1 day ago
PI
Business Development Manager ( Inside Sales)
PICTON Investments
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
Demonstrate a keen focus on prospecting and growing the advisor base, position PICTON’s strategies using a consultative sales approach and close new business.
Added 1 day ago
FT
Employee Relations Specialist
Fountain Tire
Edmonton, AB
- Other
About the Role:As the primary trusted advisor to our Store and Field Managers, you will play a critical role in supporting employee relations across the organization. You will provide…
Added 1 day ago
BC
Service Advisor
Bigfoot Crane
Abbotsford, BC
- Full-time
The Service Advisor plans, schedules, and coordinates the dispatch of crews and equipment to job sites. The role also prepares customer quotations promptly, follows up with customers, and…
Added 1 day ago
EF
Wealth Planning Specialist (Langley & Surrey)
Envision Financial
Langley (District), BC · Langley, BC
- Full-time
Sales and Service Strategy: Where applicable, provides comprehensive financial planning advice across a wide range of products and services to high-value current and prospective members,…
Added 1 day ago
Wealth Planning Specialist (Langley & Surrey)
First West
Duncan, BC
Sales and Service Strategy: Where applicable, provides comprehensive financial planning advice across a wide range of products and services to high-value current and prospective members,…
Added 1 day ago
FR
National Warranty Writer
Fraserway RV
Abbotsford, BC
- Full-time
Since 1969, Fraserway RV has grown into Canada's only coast-to-coast RV Sales, Rentals, Parts, and Service dealership. As a family-owned company, we've built our reputation on exceptional…
Added 1 day ago
AC
Directeur, Comptabilité Complexe Et Politique Comptable
Aston Carter
Montreal, QC
- $149,000 to $182,800 CAD / year
- Full-time
Act as a trusted advisor to executive leadership, providing guidance on IFRS interpretation, accounting implications of strategic initiatives, accounting policy development, and financial…
Added 1 day ago
CE
Shoring Installation Advisor
Cooper Equipment Rentals Limited
Regional Trench Safety
- Full-time
Service customers and cultivate opportunities that lead to increased profitability.
Added 1 day ago
P
Director, Data Enablement
PwC
Toronto, ON
- Full-time
…As a Director, Data Enablement, you will serve as a trusted advisor to executives, helping organizations shape enterprise data strategies, modernize data ecosystems, and establish AI-ready…
Added 1 day ago
SA
Service Advisor
Steele Auto Group
Halifax, NS
- Full-time
As a Service Advisor with Steele Subaru, you will be the primary point of contact for customers seeking vehicle maintenance or repairs. If you have strong communication skills, automotive…
Added 1 day ago
KA
Automotive Red Seal Journeyman Technician
Kaizen Automotive Group
Fort McMurray, AB
- $100,000 to $160,000 CAD / year
- Full-time
…exceptional workmanship. The Technician works closely with the Service Advisor and Service Management teams to ensure accurate communication, efficient workflow, and a superior customer…
Added 1 day ago
CL
Service & Parts Advisor
Charger Logistics Inc.
Brampton, ON
- Full-time
Charger Logistics is looking for a Service & Parts Advisor to support the day-to-day operations of our truck and trailer maintenance shop based out of our Brampton location. The ideal…
Added 1 day ago
HG
National Manager, Finished Vehicle Operations
Hyundai Glovis Canada Inc.
Toronto, ON
- Full-time
…strategic partnerships with automotive OEM customers and logistics service providers, oversees major commercial negotiations, and identifies new business opportunities to support…

Bigfoot Crane

Service Advisor

Abbotsford, BC, V2T 6B4, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 30, 2026

Original job description

About Us:

Bigfoot is a small, non-union company providing rentals, sales, and service for a diverse range of products, including Self-Erecting Tower Cranes, Traditional Tower Cranes, Construction Hoists, and Roof Top Derrick Cranes. Our service business offers employees opportunities to work across different areas and expand their skills and training. Many employees achieve formal certifications, including Electrician, Millwright, and Elevating Device Mechanic. We seek versatile employees who are interested in contributing across our service operations. We provide competitive wages and comprehensive benefits in a strong team environment built on honesty and integrity.

Job Overview:

The Service Advisor plans, schedules, and coordinates the dispatch of crews and equipment to job sites. The role also prepares customer quotations promptly, follows up with customers, and coordinates parts and service dispatch on an ongoing basis. Periodic after-hours availability is required to support technicians and clients.

The incumbent must be customer service focused and able to capitalize on opportunities when they arise to promote our products and services. The candidate will require excellent verbal, written, and communication skills as well as an in-depth knowledge of and application of standards and regulations pertaining to our specific industry. Knowledge of industry Health and Safety regulations as well as applications of said policies and regulations is a must

QUALIFICATIONS:

Strong organizational and analytical skills, good judgement, and the ability to manage a variety of activities.
Keen understanding of electrical and mechanical systems. Journeyman status in such trades would be an asset.
Strong ability to communicate. Provides information in a timely manner to customers and coworkers, even when delivering difficult news.
Independent problem solver. Capable of making decisions in real time to maintain efficient flow of work.
2+ years’ experience dispatching personnel & equipment would be an asset.
Strong sales skills with the ability to recognize opportunities to promote our products and services.
2+ years’ experience calculating project costs as well as creating and following up on customer quotations.
Experience working with Preventative Maintenance programs
Efficient use of computers and programs like MS Office, CRMs, dispatch system and fleet management software.
Excellent interpersonal skills with the ability to form strong relationships with coworkers and clients.
Experience with technical documents including engineered drawings, project drawings, & technical bulletins.
Produces professional written correspondence with strong email etiquette.
All other duties as assigned.

KEY RESPONSIBILITIES:

Daily Dispatch:

Daily coordination of field technicians and sites to perform mobilizations, servicing, troubleshooting and repairs.
Collaborate with parts dept. to coordinate parts, tools, and supplies to coincide with the Technician timelines.
Plan and book subtrades in correlation of scheduling needs (trucking, contractors, engineers, inspectors, etc.)
Organize and book out of town travel for Technicians. (Hotels, flights, rental vehicles, etc.)
Keep upcoming schedule full of tasks to ensure that billable time and technician efficiency is maximized.
Ensure addresses, contacts & project information required by Technicians is readily available for them to perform their work in an efficient manner. (Site books, manuals, engineering, installation instructions, etc.).
Monitor upcoming weather conditions and adapt work schedules accordingly.
Set holiday schedules in alignment with employee ratio to best manage the workload as per the season. (This schedule includes time away at training.)

Diagnosing & Troubleshooting:

Answer incoming calls from clients, assess their equipment needs and propose solutions.

Discuss repair recommendations with Technicians to ensure accurate timeline & scheduling to resolve issues.
Determine the proper combination of technicians, skillsets, tools, and parts to send to site to resolve the issues.

Administration:

Create service tickets, purchase orders and planned maintenance.
Approve technician timecards and service invoices.
Produce Technical Safety BC (TSBC) inspection documents and compliance completion reports.
Assist with keeping technician training up to date.

Fleet and Customer Equipment Management: (PM Program)

Serve as a backup to the Equipment Maintenance Planner for the Preventative Maintenance program for our fleet of cranes, hoists, trucks, trailers, and accessories as well as our client’s equipment as requested.
Assess Technician work orders, update preventative maintenance system, and plan the next service and/or repair work.
Assign pre/post trip inspections to Technicians. Prepare equipment to meet upcoming project timelines.
Track and maintain annual equipment certifications including hoist overspeed devices and non-destructive testing.
Coordinate crane and hoist rebuild programs and/or new capital projects.

Quotes & Sales:

Proactively identify and act on opportunities to promote and sell company products, parts, and services to existing and prospective clients through phone, email, and other customer interactions.
Develop and maintain strong customer relationships to understand their equipment needs, identify sales opportunities, and recommend solutions that add value to their operations.
Identify opportunities to upsell and cross-sell additional parts, services, preventative maintenance programs, and equipment solutions.
Prepare parts and service quotations tailored to clients’ equipment needs, follow up promptly, and close sales.
Follow up with customers on declined or deferred quotations to identify barriers to purchase and explore opportunities to secure future business.
Maintain accurate records of quotations, customer interactions, sales opportunities, and follow-up activities within the company's systems.
Work collaboratively with the service, parts, and sales teams to identify opportunities to grow revenue and maximize customer satisfaction.
Prepare repair recommendations and repair completion reports for clients, as required, highlighting additional maintenance or service needs where applicable.
Prepare repair reports and cost estimates for customer-caused equipment damage to support billing back repair costs and communicate associated costs clearly and professionally.
Review and resolve service-related invoice disputes with clients professionally and promptly.

Safety:

Prepare paperwork required by government authorities. (e.g. hoist submissions, notice of project submissions, etc.)
Participate and assist in the organization of weekly and monthly service meetings.
Assign individuals to perform inspections and ensure daily, weekly, and monthly inspections are completed.
Before dispatching crews, verify that the required manpower, equipment, training, and procedures are in place for the work. Apply company policies and procedures and industry regulations to avoid sending crews into situations without these requirements.
Work with HSE department to assist in injury management programs and incident investigations.

Time Commitment:

Bigfoot has clients and crews working extended hours each week and often in remote locations. The Service Advisors are their “lifeline” for support, scheduling, questions or overall coordination. Not all this support falls within regular work hours.

Service Advisors are to have ability to attend to incoming calls on evenings, weekends, and holidays. Time off is fully supported, however during absences, the phone should be forwarded to another team member who is available to handle calls.

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More about this job

Responsibilities

The Service Advisor coordinates the daily dispatch of field technicians and equipment while managing customer quotations and service schedules. They also oversee preventative maintenance programs and proactively identify sales opportunities to grow revenue.

Requirements

Candidates should have 2+ years of experience in dispatching and project cost calculation, along with strong knowledge of electrical and mechanical systems. Excellent communication skills and proficiency in MS Office and CRM software are required to manage service operations effectively.

Skills

Dispatching
Customer service
Project scheduling
Technical troubleshooting
Sales
Preventative maintenance
Fleet management
MS Office
CRM software
Communication
Problem solving
Analytical skills
Time management
Equipment maintenance
Safety regulations

Benefits

Comprehensive benefits
Competitive wages

Visa sponsorship

Not detected in the job text

Keywords

Service Advisor
Dispatch
Tower Cranes
Construction Hoists
Preventative Maintenance
Fleet Management
CRM
MS Office
Technical Safety BC
Sales
Quotations
Troubleshooting
Mechanical Systems
Electrical Systems
Project Management
Safety Regulations
HSE
Equipment Certification
Subtrades
Logistics

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