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Added 1 hour ago
NM
Mine Planner - Mid Term
Newmont Mining Corporation
BC · Kitimat-Stikine, British Columbia
- Full-time
As a Mine Planner – Mid Term, you will play a key role in developing and maintaining executable mine plans that bridge short-term operations and long-term objectives. Your work will help…
Added 1 hour ago
ML
MRO Coordinator
Maple Leaf Foods Inc
Mississauga, ON
- $47,000 to $69,000 CAD / year
- Part-time
Propose strategies to resolve shortfalls in Inventory Service Levels and Inventory Levels.
Added 4 hours ago
MS
Job Hiring – Vessel Pre-Planner
Marinus Services
Halifax, NS
- Full-time
Classification: Vessel Pre-Planner (NOC: 13201)
Added 5 hours ago
BC
Service Advisor
Bigfoot Crane
Abbotsford, BC
- Full-time
Bigfoot is a small, non-union company providing rentals, sales, and service for a diverse range of products, including Self-Erecting Tower Cranes, Traditional Tower Cranes, Construction…
Added 6 hours ago
F
Gestionnaire de projets / Project Manager
FluksAqua
Montreal, QC
- Full-time
Assurer le leadership au sein de l'équipe de projet (travailler en collaboration avec diverses parties prenantes des équipes techniques : ingénierie, conception, mise en service, production)
Added 6 hours ago
RV
Registered Practical Nurse
Royal Victoria Regional Health Centre
Barrie, ON
- Full-time
…pharmacists, physiotherapists, occupational therapists, a discharge planner, social worker, a respiratory therapist, a speech language pathologist, a chaplain, unit clerks, and volunteers.…
Added 6 hours ago
LC
Financial Planner - Watford & Arkona
Libro Credit Union
Warwick, ON · Watford, ON
- Full-time
Join Libro Credit Union as a full-time Financial Planner supporting the Watford and Arkona branches.
Added 6 hours ago
Insurance Associate
Odlum Brown
Vancouver, BC
Anchored in our purpose to help clients achieve their financial goals, Odlum Brown has remained an independent, full-service investment firm for over 100 years. Wholly owned by its team…
Added 7 hours ago
DC
Technical Specialist, Real Property Management
Defence Construction Canada
Ottawa, ON
- Full-time
We have exciting opportunities in the National Service Region !
Added 7 hours ago
C
Banking Centre Leader I
CIBC
Chatham-Kent, ON · Wallaceburg
- Full-time
…meet client financial needs while providing a high standard of service. Go above and beyond to advocate CIBC within the community to develop new and existing client relationships. Encourage…
Added 7 hours ago
MR
Assistant Professor of Finance (Limited-Term)
Mount Royal University
Calgary, AB
- Part-time
…the examinations leading to the Qualified Associate Financial Planner ® (QAFP) or Certified Financial Planner ® (CFP) designation. The Department also offers the BBA Finance Honours Program…
Added 7 hours ago
DC
Technical Specialist, Real Property Management
Defence Construction Canada
Ottawa, ON
- Full-time
We have new openings in the National Service Region!
Added 7 hours ago
R
Financial Planner, Investment and Retirement Planning- EN
RBC
Montreal, QC
- Full-time
As a RBC Financial Planner, Investment and Retirement Planning, you develop relationships and create custom investment solutions for prospective and existing RBC clients. Alongside your own…
Added 7 hours ago
R
Financial Planner, Investment and Retirement Planning- EN
RBC
Montreal, QC
- Full-time
As a RBC Financial Planner, Investment and Retirement Planning, you develop relationships and create custom investment solutions for prospective and existing RBC clients. Alongside your own…
Added 8 hours ago
B-
Planner, Drill & Blast
B2Gold - Nunavut
NU · Nunavut, Canada
- Full-time
Develop and maintain underground infrastructure plans, including ventilation raises and service holes, while managing related documentation and consumables forecasting; and
Added 8 hours ago
ML
Sr Supply Planner
Maple Leaf Foods Inc
Mississauga, ON
- $71,000 to $103,000 CAD / year
- Part-time
As a key contributor within the Supply Planning team, the Senior Supply Planner is responsible for the development of production and inventory plans to meet corporate service level targets…
Added 8 hours ago
ML
MRO Coordinator
Maple Leaf Foods Inc
Winnipeg, MB
- Full-time
Set Min/Max levels based on usage rate, usage patterns, delivery times, targeted service levels, equipment criticality and required safety stock levels
Added 8 hours ago
Operations - Dispatcher I
Canada Cartage Group of Companies
Mississauga, ON
Support senior planner and account coordinator requests completing all daily add-ons as required
Added 9 hours ago
BC
Planificateur(trice) Senior / Senior Planner – Bird Heavy Civil
Bird Construction
Montreal, QC
- Full-time
Planificateur(trice) Senior / Senior Planner – Bird Heavy CivilBird Heavy Civil (BHC) réalise des projets d’infrastructure essentiels qui soutiennent la croissance du Canada. Forte d’une…
Added 9 hours ago
Project Manager
Zulu Alpha Kilo
Toronto, ON
Bring Teams and Partners Together: Coordinate creative, strategy, account service, resourcing, production and relevant media, digital, social, and external partners. Establish clear…
Added 9 hours ago
GR
Resource Planner
Grand River Conservation Authority
Cambridge, ON
- $46.92 to $56.31 CAD / hour
- Full-time
We have an opening. The Resource Planner is responsible to communicate Provincial and Conservation Authority policies and to coordinate responses, stating the Authority's position focusing…
Added 9 hours ago
RB
Financial Planner, Investment and Retirement Planning
Royal Bank of Canada
Montreal, QC
- Full-time
As a RBC Financial Planner, Investment and Retirement Planning, you develop relationships and create custom investment solutions for prospective and existing RBC clients. Alongside your own…
Added 9 hours ago
RB
Financial Planner
Royal Bank of Canada
Milton, ON
- Full-time
As an RBC Financial Planner, you have the opportunity to grow and manage a portfolio of mass affluent clients. You provide ongoing comprehensive reviews of your clients’ financial…
Added 9 hours ago
RB
Financial Planner, Investment and Retirement Planning
Royal Bank of Canada
Montreal, QC
- Full-time
As a RBC Financial Planner, Investment and Retirement Planning, you develop relationships and create custom investment solutions for prospective and existing RBC clients. Alongside your own…
Added 10 hours ago
GD
Analyst, Allocation
Groupe Dynamite, Inc Garage
Mont-Royal, QC · Ville Mont-Royal, Quebec
- Full-time
Implement the initial push, replenishment and inventory strategy to support merchandise and sales plans while achieving service level targets;

Bigfoot Crane

Service Advisor

Abbotsford, BC, V2T 6B4, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 30, 2026

Original job description

About Us:

Bigfoot is a small, non-union company providing rentals, sales, and service for a diverse range of products, including Self-Erecting Tower Cranes, Traditional Tower Cranes, Construction Hoists, and Roof Top Derrick Cranes. Our service business offers employees opportunities to work across different areas and expand their skills and training. Many employees achieve formal certifications, including Electrician, Millwright, and Elevating Device Mechanic. We seek versatile employees who are interested in contributing across our service operations. We provide competitive wages and comprehensive benefits in a strong team environment built on honesty and integrity.

Job Overview:

The Service Advisor plans, schedules, and coordinates the dispatch of crews and equipment to job sites. The role also prepares customer quotations promptly, follows up with customers, and coordinates parts and service dispatch on an ongoing basis. Periodic after-hours availability is required to support technicians and clients.

The incumbent must be customer service focused and able to capitalize on opportunities when they arise to promote our products and services. The candidate will require excellent verbal, written, and communication skills as well as an in-depth knowledge of and application of standards and regulations pertaining to our specific industry. Knowledge of industry Health and Safety regulations as well as applications of said policies and regulations is a must

QUALIFICATIONS:

Strong organizational and analytical skills, good judgement, and the ability to manage a variety of activities.
Keen understanding of electrical and mechanical systems. Journeyman status in such trades would be an asset.
Strong ability to communicate. Provides information in a timely manner to customers and coworkers, even when delivering difficult news.
Independent problem solver. Capable of making decisions in real time to maintain efficient flow of work.
2+ years’ experience dispatching personnel & equipment would be an asset.
Strong sales skills with the ability to recognize opportunities to promote our products and services.
2+ years’ experience calculating project costs as well as creating and following up on customer quotations.
Experience working with Preventative Maintenance programs
Efficient use of computers and programs like MS Office, CRMs, dispatch system and fleet management software.
Excellent interpersonal skills with the ability to form strong relationships with coworkers and clients.
Experience with technical documents including engineered drawings, project drawings, & technical bulletins.
Produces professional written correspondence with strong email etiquette.
All other duties as assigned.

KEY RESPONSIBILITIES:

Daily Dispatch:

Daily coordination of field technicians and sites to perform mobilizations, servicing, troubleshooting and repairs.
Collaborate with parts dept. to coordinate parts, tools, and supplies to coincide with the Technician timelines.
Plan and book subtrades in correlation of scheduling needs (trucking, contractors, engineers, inspectors, etc.)
Organize and book out of town travel for Technicians. (Hotels, flights, rental vehicles, etc.)
Keep upcoming schedule full of tasks to ensure that billable time and technician efficiency is maximized.
Ensure addresses, contacts & project information required by Technicians is readily available for them to perform their work in an efficient manner. (Site books, manuals, engineering, installation instructions, etc.).
Monitor upcoming weather conditions and adapt work schedules accordingly.
Set holiday schedules in alignment with employee ratio to best manage the workload as per the season. (This schedule includes time away at training.)

Diagnosing & Troubleshooting:

Answer incoming calls from clients, assess their equipment needs and propose solutions.

Discuss repair recommendations with Technicians to ensure accurate timeline & scheduling to resolve issues.
Determine the proper combination of technicians, skillsets, tools, and parts to send to site to resolve the issues.

Administration:

Create service tickets, purchase orders and planned maintenance.
Approve technician timecards and service invoices.
Produce Technical Safety BC (TSBC) inspection documents and compliance completion reports.
Assist with keeping technician training up to date.

Fleet and Customer Equipment Management: (PM Program)

Serve as a backup to the Equipment Maintenance Planner for the Preventative Maintenance program for our fleet of cranes, hoists, trucks, trailers, and accessories as well as our client’s equipment as requested.
Assess Technician work orders, update preventative maintenance system, and plan the next service and/or repair work.
Assign pre/post trip inspections to Technicians. Prepare equipment to meet upcoming project timelines.
Track and maintain annual equipment certifications including hoist overspeed devices and non-destructive testing.
Coordinate crane and hoist rebuild programs and/or new capital projects.

Quotes & Sales:

Proactively identify and act on opportunities to promote and sell company products, parts, and services to existing and prospective clients through phone, email, and other customer interactions.
Develop and maintain strong customer relationships to understand their equipment needs, identify sales opportunities, and recommend solutions that add value to their operations.
Identify opportunities to upsell and cross-sell additional parts, services, preventative maintenance programs, and equipment solutions.
Prepare parts and service quotations tailored to clients’ equipment needs, follow up promptly, and close sales.
Follow up with customers on declined or deferred quotations to identify barriers to purchase and explore opportunities to secure future business.
Maintain accurate records of quotations, customer interactions, sales opportunities, and follow-up activities within the company's systems.
Work collaboratively with the service, parts, and sales teams to identify opportunities to grow revenue and maximize customer satisfaction.
Prepare repair recommendations and repair completion reports for clients, as required, highlighting additional maintenance or service needs where applicable.
Prepare repair reports and cost estimates for customer-caused equipment damage to support billing back repair costs and communicate associated costs clearly and professionally.
Review and resolve service-related invoice disputes with clients professionally and promptly.

Safety:

Prepare paperwork required by government authorities. (e.g. hoist submissions, notice of project submissions, etc.)
Participate and assist in the organization of weekly and monthly service meetings.
Assign individuals to perform inspections and ensure daily, weekly, and monthly inspections are completed.
Before dispatching crews, verify that the required manpower, equipment, training, and procedures are in place for the work. Apply company policies and procedures and industry regulations to avoid sending crews into situations without these requirements.
Work with HSE department to assist in injury management programs and incident investigations.

Time Commitment:

Bigfoot has clients and crews working extended hours each week and often in remote locations. The Service Advisors are their “lifeline” for support, scheduling, questions or overall coordination. Not all this support falls within regular work hours.

Service Advisors are to have ability to attend to incoming calls on evenings, weekends, and holidays. Time off is fully supported, however during absences, the phone should be forwarded to another team member who is available to handle calls.

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More about this job

Responsibilities

The Service Advisor coordinates the daily dispatch of field technicians and equipment while managing customer quotations and service schedules. They also oversee preventative maintenance programs and proactively identify sales opportunities to grow revenue.

Requirements

Candidates should have 2+ years of experience in dispatching and project cost calculation, along with strong knowledge of electrical and mechanical systems. Excellent communication skills and proficiency in MS Office and CRM software are required to manage service operations effectively.

Skills

Dispatching
Customer service
Project scheduling
Technical troubleshooting
Sales
Preventative maintenance
Fleet management
MS Office
CRM software
Communication
Problem solving
Analytical skills
Time management
Equipment maintenance
Safety regulations

Benefits

Comprehensive benefits
Competitive wages

Visa sponsorship

Not detected in the job text

Keywords

Service Advisor
Dispatch
Tower Cranes
Construction Hoists
Preventative Maintenance
Fleet Management
CRM
MS Office
Technical Safety BC
Sales
Quotations
Troubleshooting
Mechanical Systems
Electrical Systems
Project Management
Safety Regulations
HSE
Equipment Certification
Subtrades
Logistics

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