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Added 43 mins ago
Keyholder
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…Tisol and Total Pet and together we are one of the largest retail operations in North America dedicated to providing families with food and supplies for dogs, cats, companion birds, wild…
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BIL TECHNOLOGY CO., LTD.

Store Manager

Vancouver, BC, Canada

Job type: Full-time
Apply by: Oct 25, 2026
Posting language: English
Posted: Sep 25, 2026

Apply About employer

Applications open in a new tab.

Original job description

BIL Technology Co., Ltd. is DJI authorized retail experience stores in Canada. Our Richmond Center location will be Canada's second DJI Authorized Experience Store - a flagship destination where customers can see, hold, and experience DJI's industry-leading drones, camera stabilization, and imaging technology in person, guided by a team that knows the products inside and out. DJI's products speak for themselves: they set the standard in their categories and lead the market worldwide. Our job is to match that same level of excellence in every customer interaction. We're looking for people who take pride in representing a top-tier brand and want to help shape what that experience looks like from day one, as Canada's first store of its kind.

Role Summary

The Store Manager is responsible to take ownership for the day-to-day leadership of the retail location, driving sales performance, ensuring an outstanding customer experience, managing store operations, and developing the in-store team in line with DJI brand & service standards.

Key Responsibilities

Lead daily store operations from opening to closing, transactions handling, and inventory control

Set and drive store sales targets; monitor KPIs (conversion rate, average transaction value, units per transaction)

Recruit, train, schedule, and coach Sales Associates

Conduct regular performance check-ins and support career development of store staff

Ensure full compliance with company policy and applicable provincial Employment Standards legislation

Maintain visual merchandising standards and product demo stations to DJI brand guidelines

Manage stock levels, loss prevention, and coordinate with regional supply chain/logistics

Handle escalated customer service issues, warranty/repair intake, and after-sales support

Report store performance to the District/Regional Manager on a weekly/monthly basis

Support new store openings and rollout of company-wide promotions or product launches

Duties may adjust and are not limited to the responsibilities listed and may evolve to meet in-store requirements over time.

Requirements

2+ years of retail management experience (electronics, tech, or premium consumer goods preferred)

Proven track record of meeting/exceeding sales targets

Strong leadership, coaching, and team-building skills

Excellent customer service and conflict-resolution skills

Comfortable with POS systems, inventory management software, and basic reporting/Excel

Legally entitled to work in Canada

Must be of minimum working age per provincial employment standards

Availability to work a retail schedule, including weekends and holidays

Ability to lift and carry up to 30lbs, and to stand, bend, reach, and move throughout the store for extended periods during a shift (e.g. unpacking stock, restocking shelves, moving demo units.)

Must pass a background check as permitted under provincial law

Nice to Have

Experience with consumer drones, cameras, or gimbal/stabilization products

Post-secondary education in Business, Retail Management, or related field

Bilingual (English/French/Mandarin), especially for Quebec locations

Existing DJI product knowledge or certification

What We Offer

Competitive base pay plus performance bonus (see Compensation & Bonus Structure)

Staff purchase discount on DJI products

Structured onboarding and ongoing product/leadership training

Clear path for growth into District/Regional roles as the network expands

Group benefits eligibility per company policy and province (TBC)

Salary based $64,000-$70,000 annual + KPI Bonus (monthly review)

Retail hours – includes evenings/weekends/holidays as required

Location: Richmond Center

Apply About employer

More about this job

Responsibilities

Lead daily store operations, drive sales targets and KPIs, and ensure an excellent customer experience aligned with DJI brand standards. Recruit, train, schedule, and develop the store team while overseeing inventory, merchandising, customer escalations, reporting, and promotional rollouts.

Requirements

Requires at least two years of retail management experience, a record of meeting or exceeding sales targets, and strong leadership, coaching, customer service, and conflict-resolution skills. Candidates must be legally entitled to work in Canada, available for retail hours including weekends and holidays, able to meet the physical demands of the role, and pass a permitted background check.

Skills

Retail Management
Sales Performance Management
Team Leadership
Coaching and Training
Recruitment and Scheduling
Customer Service
Conflict Resolution
Store Operations
Inventory Management
Visual Merchandising
Loss Prevention
POS Systems
Inventory Management Software
Excel and Reporting
Performance Management
Employment Standards Compliance

Benefits

Performance Bonus
Staff Purchase Discount
Structured Onboarding
Ongoing Product and Leadership Training
Career Growth Opportunities
Group Benefits Eligibility

Visa sponsorship

Not detected in the job text

Keywords

DJI
Retail Management
Store Operations
Sales Targets
Key Performance Indicators
Conversion Rate
Average Transaction Value
Units Per Transaction
POS Systems
Inventory Management Software
Excel
Inventory Control
Loss Prevention
Visual Merchandising
Product Demonstrations
Customer Experience
Warranty Intake
Repair Intake
After-Sales Support
Employment Standards
Supply Chain
Logistics
Product Launches
Promotions
Consumer Drones
Cameras
Gimbals
Imaging Technology

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