Bilingual Case Support Coordinator (hybrid)
- Toronto, ON, Canada
- Greater Toronto Area, Canada, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Bilingual Case Support Coordinator - French/English
We're searching for a bilingual (French and English) individual with experience in financial services.
Location: Toronto
Setup: Hybrid
Pay: 60-65 k base salary + 10% target bonus
Additional comp: Day 1 benefits, health spending account, RRSP match, 4 weeks of paid time off
The Cause:
Instead of helping large financial institutions increase profits, you'll be helping everyday Canadians navigate disputes and receive fair treatment. You'll play a meaningful role in resolving complex cases and making a real difference for consumers, while educating and protecting their financial well-being along the way.
Duties:
You'll manage a portfolio of financial dispute investigations from start to finish, including matters involving fraud, scams, intercepted e-transfers, identity theft, credit card disputes, and non-sufficient funds (NSF).
Responsibilities include:
- Guiding claimants through the investigation process
- Gathering information about disputes
- Collaborating with consumers, financial institutions, and other stakeholders
- Managing multiple cases simultaneously while ensuring accuracy, fairness, and attention to detail
- Delivering balanced, well-supported resolutions
Required Experience / Competencies / Education:
- Bilingual (French / English)
- 2+ years in banking, finance, investments, insurance, claims, fraud, mortgages
- Post-secondary education in business, finance, economics or related field
- Strong empathy, and critical thinking skills
- Ability to craft professional written correspondence in both French and English
**this is not a call center role**
*Bilingual Source does use AI as part of the recruitment process, however, our selection process is strictly done by humans.
This is an active opening with a current client where French is required for the job.
More about this job
Responsibilities
Manage financial dispute investigations from intake through resolution, including cases involving fraud, scams, intercepted e-transfers, identity theft, credit card disputes, and non-sufficient funds. Guide claimants, gather information, collaborate with consumers and financial institutions, and deliver balanced, well-supported resolutions.
Requirements
Candidates must be bilingual in French and English and have at least two years of experience in banking, finance, investments, insurance, claims, fraud, or mortgages. A post-secondary education in business, finance, economics, or a related field is required, along with empathy, critical thinking, and the ability to write professional correspondence in both languages.
Skills
- French-English Bilingual Communication
- Financial Dispute Investigation
- Case Management
- Fraud Investigation
- Claims Handling
- Information Gathering
- Stakeholder Collaboration
- Consumer Support
- Professional Writing
- Critical Thinking
- Empathy
- Attention to Detail
- Fairness
- Resolution Development
- Financial Services Knowledge
- Multitasking
Benefits
- Day-One Benefits
- Health Spending Account
- RRSP Match
- Four Weeks of Paid Time Off
- Target Bonus
Visa sponsorship
Not detected in the job text
Categories
- Finance & Accounting
- Customer Service & Support
- Administrative
Keywords
- Financial Services
- Insurance
- Financial Disputes
- Dispute Investigations
- Fraud
- Scams
- Intercepted E-Transfers
- Identity Theft
- Credit Card Disputes
- Non-Sufficient Funds
- Claims
- Banking
- Investments
- Mortgages
- Consumer Protection
- Financial Well-Being
- Case Management
- French
- English
- Professional Correspondence
- Stakeholder Collaboration
- Investigation Process
- Resolution Development