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Bilingual Source

Bilingual Case Support Coordinator (hybrid)

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Bilingual Case Support Coordinator - French/English

We're searching for a bilingual (French and English) individual with experience in financial services.

Location: Toronto

Setup: Hybrid

Pay: 60-65 k base salary + 10% target bonus

Additional comp: Day 1 benefits, health spending account, RRSP match, 4 weeks of paid time off

The Cause:

Instead of helping large financial institutions increase profits, you'll be helping everyday Canadians navigate disputes and receive fair treatment. You'll play a meaningful role in resolving complex cases and making a real difference for consumers, while educating and protecting their financial well-being along the way.

Duties:

You'll manage a portfolio of financial dispute investigations from start to finish, including matters involving fraud, scams, intercepted e-transfers, identity theft, credit card disputes, and non-sufficient funds (NSF).

Responsibilities include:

Guiding claimants through the investigation process
Gathering information about disputes
Collaborating with consumers, financial institutions, and other stakeholders
Managing multiple cases simultaneously while ensuring accuracy, fairness, and attention to detail
Delivering balanced, well-supported resolutions

Required Experience / Competencies / Education:

Bilingual (French / English)
2+ years in banking, finance, investments, insurance, claims, fraud, mortgages
Post-secondary education in business, finance, economics or related field
Strong empathy, and critical thinking skills
Ability to craft professional written correspondence in both French and English

**this is not a call center role**

*Bilingual Source does use AI as part of the recruitment process, however, our selection process is strictly done by humans.

This is an active opening with a current client where French is required for the job.

Apply About employer

More about this job

Responsibilities

Manage financial dispute investigations from intake through resolution, including cases involving fraud, scams, intercepted e-transfers, identity theft, credit card disputes, and non-sufficient funds. Guide claimants, gather information, collaborate with consumers and financial institutions, and deliver balanced, well-supported resolutions.

Requirements

Candidates must be bilingual in French and English and have at least two years of experience in banking, finance, investments, insurance, claims, fraud, or mortgages. A post-secondary education in business, finance, economics, or a related field is required, along with empathy, critical thinking, and the ability to write professional correspondence in both languages.

Skills

French-English Bilingual Communication
Financial Dispute Investigation
Case Management
Fraud Investigation
Claims Handling
Information Gathering
Stakeholder Collaboration
Consumer Support
Professional Writing
Critical Thinking
Empathy
Attention to Detail
Fairness
Resolution Development
Financial Services Knowledge
Multitasking

Benefits

Day-One Benefits
Health Spending Account
RRSP Match
Four Weeks of Paid Time Off
Target Bonus

Visa sponsorship

Not detected in the job text

Keywords

Financial Services
Insurance
Financial Disputes
Dispute Investigations
Fraud
Scams
Intercepted E-Transfers
Identity Theft
Credit Card Disputes
Non-Sufficient Funds
Claims
Banking
Investments
Mortgages
Consumer Protection
Financial Well-Being
Case Management
French
English
Professional Correspondence
Stakeholder Collaboration
Investigation Process
Resolution Development

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