Bilingual Client Service Associate

Bilingual French/English Client Service Associate

Permanent | Toronto, Ontario | Pension Industry

Introduction

Are you passionate about delivering exceptional client service while helping people make important financial decisions for their future?

Our client is seeking a Bilingual French/English Client Service Associate to join a respected public sector organization in downtown Toronto. This is an existing vacancy offering the opportunity to become a trusted advisor who supports members through every stage of their pension journey.

This is not a traditional call centre position. Instead, you will build meaningful relationships, provide expert guidance, and develop specialized knowledge across the full pension lifecycle. If you are looking for a career where your expertise makes a genuine impact and your professional growth is supported, we would love to hear from you.

Compensation: $80k-86k annually, plus a comprehensive benefits package.

What You'll Do

As the first point of contact for members, you will deliver exceptional bilingual service while providing personalized guidance on pension-related matters. Every conversation is an opportunity to educate, build trust, and help members make informed decisions about their financial future.

Responsibilities

• Deliver outstanding client service in both French and English through telephone, email, and occasional in-person interactions.
• Support members through all stages of the pension lifecycle.
• Explain retirement options, pension buybacks, transfers, survivor benefits, pension statements, and online services.
• Analyze member needs and recommend tailored solutions.
• Resolve inquiries from initial contact through to completion while ensuring an exceptional client experience.
• Collaborate with internal teams to provide seamless service and timely resolutions.
• Identify opportunities to improve processes and enhance the overall member experience.
• Participate in ongoing training and professional development to expand your pension expertise.

Qualifications

• Fluency in both spoken and written French and English.
• Experience in pension administration, preferably within a Defined Benefit pension environment.
• Strong client service and relationship management skills.
• Excellent communication, analytical, and problem-solving abilities.
• Ability to explain complex pension information in a clear, professional, and client-friendly manner.
• Experience working in a client-focused environment where relationship building is a priority.
• Professional pension designations such as RRA, CEBS, RPA, PPAC, GBA, RRC, or RFRA are considered strong assets. Candidates interested in pursuing professional pension education are encouraged to apply.

Benefits

• Competitive salary with annual step progression.
• Comprehensive health and dental benefits.
• Defined Benefit pension plan.
• Three weeks of vacation plus floater days.
• Employer-supported professional development, including pension-related certifications and designations.
• Stable permanent employment within the public sector.
• Collaborative, supportive, and knowledgeable team environment.
• Convenient downtown Toronto location with excellent public transit access.
• Meaningful work that helps members confidently plan for retirement and their financial future.