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Added 6 mins ago
TF
WAREHOUSE ASSOCIATE 1
The Fastener Group Ltd.
Calgary, AB
- Full-time
We are currently seeking a reliable and hardworking Warehouse Associate to join our growing Team at the Calgary Foothills location. The warehouse associate will assist in organizing and…
Added 6 mins ago
CT
Sales Associate
Choice Travel & Tours
AB · Edmonton, AB
- Part-time
Role Description The Sales Associate role at Choice Travel & Tours is a part-time, on-site position located in Edmonton, AB. The Sales Associate will assist customers with booking flights…
Added 6 mins ago
WC
(CAN) Stock Unloader Associate
Walmart Canada
Terrace, BC
- Full-time
Position Summary...Working as a Stock Unloader Associate at Walmart Canada is an excellent opportunity to build hands‑on experience in a fast‑paced retail environment. In this role, you…
Added 6 mins ago
WC
(CAN) OMNI Customer Fulfillment Associate
Walmart Canada
Williams Lake, BC
- Full-time
Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 6 mins ago
WC
(CAN) OMNI Customer Fulfillment Associate
Walmart Canada
Kamloops, BC
- Full-time
Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 6 mins ago
WC
Self Checkout Attendant
Walmart Canada
Brockville, ON
- Full-time
…Canada offers a great opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing…
Added 6 mins ago
TC
Retail Store Associate Full Time Winners Abbotsford Power Center
TJX Canada – Winners, Marshalls, HomeSense
Abbotsford, BC
- Full-time
…environment. Whether you’re starting your career or already have experience, we’re excited to work with you and help you…
Added 6 mins ago
WC
(CAN) General Merchandise Associate
Walmart Canada
AB · Edmonton, AB
- Full-time
Position Summary...Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver…
Added 22 mins ago
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Seasonal Associate
sephora.com
Toronto, ON
- $19.2 to $22.6 CAD / hour
- Full-time
As a Seasonal Associate, you’ll be responsible for providing an outstanding client experience by supporting both store operations and onstage service during peak business moments. You’ll…
Added 36 mins ago
WC
(CAN) OMNI Customer Fulfillment Associate
Walmart Canada
AB · Edmonton, AB
- Full-time
Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 36 mins ago
WC
(CAN) Produce Stocker
Walmart Canada
Sherwood Park, AB
- Full-time
…retail environment. The Produce Stocker delivers excellent customer service by living Walmart’s values, maintaining a well‑organized and fully stocked produce area, and supporting the sale…
Added 36 mins ago
WC
(CAN) Préposé de soutien des bureaux
Walmart Canada
Rouyn-Noranda, QC
- Full-time
Position Summary...Working as an Office Support Associate at Walmart Canada is a great opportunity to build valuable skills in retail operations and customer service. In this role, you…
Added 36 mins ago
WC
(CAN) Customer Service Desk Associate
Walmart Canada
Bolton, ON
- Full-time
Position Summary...Working as a Customer Service Desk Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you…
Added 36 mins ago
WC
(CAN) General Merchandise Associate
Walmart Canada
Winnipeg, MB
- Full-time
Position Summary...Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver…
Added 36 mins ago
WC
(CAN) Préposé de soutien des bureaux
Walmart Canada
Rouyn-Noranda, QC
- Full-time
Position Summary...Working as an Office Support Associate at Walmart Canada is a great opportunity to build valuable skills in retail operations and customer service. In this role, you…
Added 36 mins ago
WC
(CAN) Produce Stocker
Walmart Canada
Hanover, ON
- Contract
…retail environment. The Produce Stocker delivers excellent customer service by living Walmart’s values, maintaining a well‑organized and fully stocked produce area, and supporting the sale…
Added 36 mins ago
WC
(CAN) OMNI Customer Fulfillment Associate
Walmart Canada
North Vancouver, BC
- Full-time
Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 36 mins ago
WC
OMNI Customer Fulfillment Associate
Walmart Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 36 mins ago
WC
(CAN) Grocery Associate
Walmart Canada
Richmond, BC
- Full-time
Position Summary...Working as a Grocery Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you deliver excellent…
Added 36 mins ago
WC
(CAN) Stock Unloader Associate
Walmart Canada
Nanaimo, BC
- Full-time
Position Summary...Working as a Stock Unloader Associate at Walmart Canada is an excellent opportunity to build hands‑on experience in a fast‑paced retail environment. In this role, you…
Added 36 mins ago
V
Estimating Lead
voestalpine
Richmond, BC
- Full-time
Associate’s or Bachelor’s Degree in Engineering or other suitable discipline
Added 36 mins ago
T
Personal Banking Associate Trainee
TD
Winnipeg, MB
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 51 mins ago
S
Seasonal Associate
Sephora
ON · Mississauga, ON
- $19.2 to $22.6 CAD / hour
As a Seasonal Associate, you’ll be responsible for providing an outstanding client experience by supporting both store operations and onstage service during peak business moments. You’ll…
Added 1 hour ago
FS
School Bus Driver - West Lorne
First Student
West Lorne, ON
- Part-time
Previous experience as a teacher, commercial driver, social worker, classroom assistant, hospitality worker, or customer service or retail associate.
Added 1 hour ago
SJ
Assistant Store Manager - Peoples Jewellers -The Outlet Collection at Niagara
Signet Jewelers
Niagara-on-the-Lake, ON
- Full-time
…build your career with a company that thrives on an outstanding customer experience, intense and continuous training and being able to make a difference in our customer's and employee's…

Bilingual Source

Bilingual Client Service Associate

Toronto, ON, Canada

Compensation: $80k-86k annually, plus a comprehensive benefits package. · Full-time

Apply About employer

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Job details

Pay: Compensation: $80k-86k annually, plus a comprehensive benefits package.
Job type: Full-time
Apply by: Nov 4, 2026
Posting language: English
Posted: Oct 5, 2026

Original job description

Bilingual French/English Client Service Associate

Permanent | Toronto, Ontario | Pension Industry

Introduction

Are you passionate about delivering exceptional client service while helping people make important financial decisions for their future?

Our client is seeking a Bilingual French/English Client Service Associate to join a respected public sector organization in downtown Toronto. This is an existing vacancy offering the opportunity to become a trusted advisor who supports members through every stage of their pension journey.

This is not a traditional call centre position. Instead, you will build meaningful relationships, provide expert guidance, and develop specialized knowledge across the full pension lifecycle. If you are looking for a career where your expertise makes a genuine impact and your professional growth is supported, we would love to hear from you.

Compensation: $80k-86k annually, plus a comprehensive benefits package.

What You'll Do

As the first point of contact for members, you will deliver exceptional bilingual service while providing personalized guidance on pension-related matters. Every conversation is an opportunity to educate, build trust, and help members make informed decisions about their financial future.

Responsibilities

Deliver outstanding client service in both French and English through telephone, email, and occasional in-person interactions.
Support members through all stages of the pension lifecycle.
Explain retirement options, pension buybacks, transfers, survivor benefits, pension statements, and online services.
Analyze member needs and recommend tailored solutions.
Resolve inquiries from initial contact through to completion while ensuring an exceptional client experience.
Collaborate with internal teams to provide seamless service and timely resolutions.
Identify opportunities to improve processes and enhance the overall member experience.
Participate in ongoing training and professional development to expand your pension expertise.

Qualifications

Fluency in both spoken and written French and English.
Experience in pension administration, preferably within a Defined Benefit pension environment.
Strong client service and relationship management skills.
Excellent communication, analytical, and problem-solving abilities.
Ability to explain complex pension information in a clear, professional, and client-friendly manner.
Experience working in a client-focused environment where relationship building is a priority.
Professional pension designations such as RRA, CEBS, RPA, PPAC, GBA, RRC, or RFRA are considered strong assets. Candidates interested in pursuing professional pension education are encouraged to apply.

Benefits

Competitive salary with annual step progression.
Comprehensive health and dental benefits.
Defined Benefit pension plan.
Three weeks of vacation plus floater days.
Employer-supported professional development, including pension-related certifications and designations.
Stable permanent employment within the public sector.
Collaborative, supportive, and knowledgeable team environment.
Convenient downtown Toronto location with excellent public transit access.
Meaningful work that helps members confidently plan for retirement and their financial future.

Apply About employer

More about this job

Responsibilities

Provide bilingual service and personalized guidance to pension members across the full pension lifecycle, explaining pension options and related services. Resolve inquiries from initial contact through completion, collaborate with internal teams, and identify ways to improve processes and the member experience.

Requirements

Fluency in spoken and written French and English is required, along with strong client service, relationship management, communication, analytical, and problem-solving abilities. Pension administration experience, preferably in a defined benefit environment, is sought; professional pension designations are an asset, and candidates may pursue pension education.

Skills

Bilingual French And English Communication
Client Service
Relationship Management
Pension Administration
Defined Benefit Pensions
Pension Guidance
Needs Analysis
Solution Recommendation
Inquiry Resolution
Written Communication
Analytical Skills
Problem-Solving
Process Improvement
Member Experience

Benefits

Annual Salary Step Progression
Health And Dental Benefits
Defined Benefit Pension Plan
Three Weeks Of Vacation
Floater Days
Employer-Supported Professional Development
Pension-Related Certifications And Designations
Stable Permanent Employment
Downtown Toronto Location With Public Transit Access

Visa sponsorship

Not detected in the job text

Keywords

Pension Industry
Public Sector
Pension Administration
Defined Benefit Pension
Pension Lifecycle
Retirement Options
Pension Buybacks
Pension Transfers
Survivor Benefits
Pension Statements
Online Services
Member Service
French
English
RRA
CEBS
RPA
PPAC
GBA
RRC
RFRA
Pension Certifications
Process Improvement

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