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Added 5 mins ago
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Bilingual Source

Bilingual Client Service Associate

Toronto, ON, Canada

Compensation: $80k-86k annually, plus a comprehensive benefits package. · Full-time

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Job details

Pay: Compensation: $80k-86k annually, plus a comprehensive benefits package.
Job type: Full-time
Apply by: Nov 4, 2026
Posting language: English
Posted: Oct 5, 2026

Original job description

Bilingual French/English Client Service Associate

Permanent | Toronto, Ontario | Pension Industry

Introduction

Are you passionate about delivering exceptional client service while helping people make important financial decisions for their future?

Our client is seeking a Bilingual French/English Client Service Associate to join a respected public sector organization in downtown Toronto. This is an existing vacancy offering the opportunity to become a trusted advisor who supports members through every stage of their pension journey.

This is not a traditional call centre position. Instead, you will build meaningful relationships, provide expert guidance, and develop specialized knowledge across the full pension lifecycle. If you are looking for a career where your expertise makes a genuine impact and your professional growth is supported, we would love to hear from you.

Compensation: $80k-86k annually, plus a comprehensive benefits package.

What You'll Do

As the first point of contact for members, you will deliver exceptional bilingual service while providing personalized guidance on pension-related matters. Every conversation is an opportunity to educate, build trust, and help members make informed decisions about their financial future.

Responsibilities

Deliver outstanding client service in both French and English through telephone, email, and occasional in-person interactions.
Support members through all stages of the pension lifecycle.
Explain retirement options, pension buybacks, transfers, survivor benefits, pension statements, and online services.
Analyze member needs and recommend tailored solutions.
Resolve inquiries from initial contact through to completion while ensuring an exceptional client experience.
Collaborate with internal teams to provide seamless service and timely resolutions.
Identify opportunities to improve processes and enhance the overall member experience.
Participate in ongoing training and professional development to expand your pension expertise.

Qualifications

Fluency in both spoken and written French and English.
Experience in pension administration, preferably within a Defined Benefit pension environment.
Strong client service and relationship management skills.
Excellent communication, analytical, and problem-solving abilities.
Ability to explain complex pension information in a clear, professional, and client-friendly manner.
Experience working in a client-focused environment where relationship building is a priority.
Professional pension designations such as RRA, CEBS, RPA, PPAC, GBA, RRC, or RFRA are considered strong assets. Candidates interested in pursuing professional pension education are encouraged to apply.

Benefits

Competitive salary with annual step progression.
Comprehensive health and dental benefits.
Defined Benefit pension plan.
Three weeks of vacation plus floater days.
Employer-supported professional development, including pension-related certifications and designations.
Stable permanent employment within the public sector.
Collaborative, supportive, and knowledgeable team environment.
Convenient downtown Toronto location with excellent public transit access.
Meaningful work that helps members confidently plan for retirement and their financial future.

Apply About employer

More about this job

Responsibilities

Provide bilingual service and personalized guidance to pension members across the full pension lifecycle, explaining pension options and related services. Resolve inquiries from initial contact through completion, collaborate with internal teams, and identify ways to improve processes and the member experience.

Requirements

Fluency in spoken and written French and English is required, along with strong client service, relationship management, communication, analytical, and problem-solving abilities. Pension administration experience, preferably in a defined benefit environment, is sought; professional pension designations are an asset, and candidates may pursue pension education.

Skills

Bilingual French And English Communication
Client Service
Relationship Management
Pension Administration
Defined Benefit Pensions
Pension Guidance
Needs Analysis
Solution Recommendation
Inquiry Resolution
Written Communication
Analytical Skills
Problem-Solving
Process Improvement
Member Experience

Benefits

Annual Salary Step Progression
Health And Dental Benefits
Defined Benefit Pension Plan
Three Weeks Of Vacation
Floater Days
Employer-Supported Professional Development
Pension-Related Certifications And Designations
Stable Permanent Employment
Downtown Toronto Location With Public Transit Access

Visa sponsorship

Not detected in the job text

Keywords

Pension Industry
Public Sector
Pension Administration
Defined Benefit Pension
Pension Lifecycle
Retirement Options
Pension Buybacks
Pension Transfers
Survivor Benefits
Pension Statements
Online Services
Member Service
French
English
RRA
CEBS
RPA
PPAC
GBA
RRC
RFRA
Pension Certifications
Process Improvement

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