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Added 58 mins ago
QH
Human Resources Consultant
Quinte Health
Belleville, ON
- Full-time
…Director of Human Resources, this role serves as a trusted advisor to leaders, employees and union representatives, providing expert guidance on complex employee and labour relations…
Added 3 hours ago
UO
Academic Services Coordinator
University of Waterloo
Waterloo, ON · Pearl Sullivan Engineering Building
- Full-time
Student Experience Administration – Provides a welcoming experience by delivering exceptional service in a student-centered environment. The incumbent is expected to work within established…
Added 7 hours ago
Human Resources Representative
Primacorp Ventures Inc
New Westminster, BC
Are you a people-focused HR professional looking to move beyond basic administration and into a role where you can truly influence culture? We are looking for a Human Resources…
Added 9 hours ago
SAP Client Delivery Manager
NTT DATA Services
Toronto, ON
…With continuous access to our expertise and the broader SAP expert network, our customers can take advantage of the latest technologies to support continuous business innovation. SAP CDE…
Added 13 hours ago
BA
RECONDITIONING ADVISOR
Birchwood Automotive Group
Headingley, MB
- Full-time
Reporting Relationship: This position reports directly to the Reconditioning Advisor Lead.
Added 15 hours ago
PB
Senior Specialist, Payroll and Benefits
Pacific Blue Cross
Burnaby, BC
- Full-time
…of complex payroll and benefits activities, act as a trusted advisor to stakeholders, and serve as a key backup to the Manager, Payroll and…
Added 16 hours ago
S
Migration Strategist
Slalom
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Serve as the migration subject matter expert on strategic pursuits, helping shape client vision, solution strategy, implementation approach, and delivery estimates.
Added 16 hours ago
CR
Opportunities for MG-SPS-01 to MG-SPS-03 Team Leader positions – Your career awaits in Sudbury, Ontario!
Canada Revenue Agency - Agence du revenu du Canada
Sudbury, ON
- Contract
Added 17 hours ago
N(
Academic Liaison, Health & Life Sciences
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
This senior-level position combines various responsibilities, including academic administration, project management, student advising, and mentorship. Key focuses include continuous process…
Added 17 hours ago
GB
Manager, Learning, Well-being & Engagement
Georgian Bay General Hospital
Midland, ON
- $121,000 to $133,984 CAD / year
- Full-time
Serve as a subject matter expert and advisor to hospital leadership on learning, organizational development, engagement, wellness, and safety.
Added 17 hours ago
C
Conseiller(ère) stratégique expert(e) en gouvernance, données et IA
CGI
Montreal, QC
- Full-time
We are seeking a Strategic Advisor with expertise in governance, data, and AI to support executive leadership, governance committees, and business stakeholders in defining visions,…
Added 18 hours ago
VG
HR Business Partner (f/m/d) (14 month contract
Volkswagen Group Canada Inc.
Ajax, ON
- Contract
The HR Business Partner (HRBP) serves as a strategic and operational advisor to designated business units, delivering high-impact HR solutions that foster a high-performance,…
Added 20 hours ago
PV
Human Resources Representative
Primacorp Ventures Inc
Vancouver, BC
- Full-time
Are you a people-focused HR professional looking to move beyond basic administration and into a role where you can truly influence culture? We are looking for a Human Resources…
Added 20 hours ago
HR Business Partner (f/m/d) (14 month contract
Volkswagen AG
Ajax, ON
The HR Business Partner (HRBP) serves as a strategic and operational advisor to designated business units, delivering high-impact HR solutions that foster a high-performance,…
Added 21 hours ago
SJ
Human Resources Business Partner, Non-Acute
St. Joseph's Health System
Hamilton, ON · Dundas, ON
- $49 to $57 CAD / hour
- Full-time
Bachelor’s degree in business administration, HR management, related field or equivalent experience.
Added 22 hours ago
D
Senior Advisor, Business strategies
Desjardins
Montreal, QC · Levis, QC · Complexe Desjardins Montréal
- Full-time
As a senior business strategy advisor, you help develop plans and business intelligence; monitor business plans and performance; set targets; identify opportunities to improve service…
Added 1 day ago
A
Payroll & Rewards Operations Lead
APPLY
Toronto, ON
- Full-time
Oversee day-to-day payroll administration and processing, acting as an advisor to People & Culture Leads for life cycle events with complex payroll implications.
Added 1 day ago
CO
Senior Advisor, Finance Administration
City of Brampton
Brampton, ON
- Full-time
Reporting directly to the Treasurer, this role provides strategic direction and expert advice to the Finance Division on financial planning, budget review, and ensuring fiscal efficiency.…
Added 1 day ago
FS
Outside Sales- Parts & Service- Refuse Equipment
Federal Signal Corporation
Toronto, ON
- Full-time
…the territory. This role will act as a champion and subject expert for our refuse products, and their activities will provide support to a diverse portfolio of existing and new refuse…
Added 1 day ago
OC
Production Techgronomist
Olds College
Olds, AB
- $70,000 to $80,000 CAD / year
- Full-time
…of the Olds College Smart Farm, serving as the on-the-ground expert who seamlessly integrates cutting-edge precision technology with practical, sustainable agronomic practices. By bridging…
Added 1 day ago
OC
Production Techgronomist
Olds College of Agriculture & Technology
Olds, AB
- $70,000 to $80,000 CAD / year
- Full-time
…of the Olds College Smart Farm, serving as the on-the-ground expert who seamlessly integrates cutting-edge precision technology with practical, sustainable agronomic practices. By bridging…
Added 1 day ago
M
Senior Advisor, Strategy, Planning & Partnerships
Metrolinx
Toronto, ON · Greater Toronto Area, Canada
- $93,798 to $127,484 USD / year
- Full-time
The Strategy, Planning and Partnerships team is seeking one permanent, and one 18-month contract Senior Advisor who will be responsible for developing proactive insights and undertaking…
Added 1 day ago
Grant Advisor
Government of Alberta
AB
As a Grant Advisor, you will support the implementation, administration, and continuous improvement of capital grant programs throughout the full grant lifecycle. You will provide expert…
Added 1 day ago
FS
Outside Sales- Parts & Service- Refuse Equipment
Federal Signal Corporation
Vaughan, ON
- Full-time
…the territory. This role will act as a champion and subject expert for our refuse products, and their activities will provide support to a diverse portfolio of existing and new refuse…
Added 1 day ago
GO
Grant Advisor
Government of Alberta
AB · Edmonton, AB
- Full-time
As a Grant Advisor, you will support the implementation, administration, and continuous improvement of capital grant programs throughout the full grant lifecycle. You will provide expert…

Bilingual Source

Bilingual Client Service Associate

Toronto, ON, Canada

Compensation: $80k-86k annually, plus a comprehensive benefits package. · Full-time

Apply About employer

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Job details

Pay: Compensation: $80k-86k annually, plus a comprehensive benefits package.
Job type: Full-time
Apply by: Nov 4, 2026
Posting language: English
Posted: Oct 5, 2026

Original job description

Bilingual French/English Client Service Associate

Permanent | Toronto, Ontario | Pension Industry

Introduction

Are you passionate about delivering exceptional client service while helping people make important financial decisions for their future?

Our client is seeking a Bilingual French/English Client Service Associate to join a respected public sector organization in downtown Toronto. This is an existing vacancy offering the opportunity to become a trusted advisor who supports members through every stage of their pension journey.

This is not a traditional call centre position. Instead, you will build meaningful relationships, provide expert guidance, and develop specialized knowledge across the full pension lifecycle. If you are looking for a career where your expertise makes a genuine impact and your professional growth is supported, we would love to hear from you.

Compensation: $80k-86k annually, plus a comprehensive benefits package.

What You'll Do

As the first point of contact for members, you will deliver exceptional bilingual service while providing personalized guidance on pension-related matters. Every conversation is an opportunity to educate, build trust, and help members make informed decisions about their financial future.

Responsibilities

Deliver outstanding client service in both French and English through telephone, email, and occasional in-person interactions.
Support members through all stages of the pension lifecycle.
Explain retirement options, pension buybacks, transfers, survivor benefits, pension statements, and online services.
Analyze member needs and recommend tailored solutions.
Resolve inquiries from initial contact through to completion while ensuring an exceptional client experience.
Collaborate with internal teams to provide seamless service and timely resolutions.
Identify opportunities to improve processes and enhance the overall member experience.
Participate in ongoing training and professional development to expand your pension expertise.

Qualifications

Fluency in both spoken and written French and English.
Experience in pension administration, preferably within a Defined Benefit pension environment.
Strong client service and relationship management skills.
Excellent communication, analytical, and problem-solving abilities.
Ability to explain complex pension information in a clear, professional, and client-friendly manner.
Experience working in a client-focused environment where relationship building is a priority.
Professional pension designations such as RRA, CEBS, RPA, PPAC, GBA, RRC, or RFRA are considered strong assets. Candidates interested in pursuing professional pension education are encouraged to apply.

Benefits

Competitive salary with annual step progression.
Comprehensive health and dental benefits.
Defined Benefit pension plan.
Three weeks of vacation plus floater days.
Employer-supported professional development, including pension-related certifications and designations.
Stable permanent employment within the public sector.
Collaborative, supportive, and knowledgeable team environment.
Convenient downtown Toronto location with excellent public transit access.
Meaningful work that helps members confidently plan for retirement and their financial future.

Apply About employer

More about this job

Responsibilities

Provide bilingual service and personalized guidance to pension members across the full pension lifecycle, explaining pension options and related services. Resolve inquiries from initial contact through completion, collaborate with internal teams, and identify ways to improve processes and the member experience.

Requirements

Fluency in spoken and written French and English is required, along with strong client service, relationship management, communication, analytical, and problem-solving abilities. Pension administration experience, preferably in a defined benefit environment, is sought; professional pension designations are an asset, and candidates may pursue pension education.

Skills

Bilingual French And English Communication
Client Service
Relationship Management
Pension Administration
Defined Benefit Pensions
Pension Guidance
Needs Analysis
Solution Recommendation
Inquiry Resolution
Written Communication
Analytical Skills
Problem-Solving
Process Improvement
Member Experience

Benefits

Annual Salary Step Progression
Health And Dental Benefits
Defined Benefit Pension Plan
Three Weeks Of Vacation
Floater Days
Employer-Supported Professional Development
Pension-Related Certifications And Designations
Stable Permanent Employment
Downtown Toronto Location With Public Transit Access

Visa sponsorship

Not detected in the job text

Keywords

Pension Industry
Public Sector
Pension Administration
Defined Benefit Pension
Pension Lifecycle
Retirement Options
Pension Buybacks
Pension Transfers
Survivor Benefits
Pension Statements
Online Services
Member Service
French
English
RRA
CEBS
RPA
PPAC
GBA
RRC
RFRA
Pension Certifications
Process Improvement

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