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Added 2 mins ago
WS
Class 1 Owner Operator - Crossborder
Westfreight Systems
Saskatoon, SK
- Full-time
…United States and Canada. An emphasis on providing knowledgeable service through strong managerial leadership and offering an expansive field of transportation services including truckload,…
Added 4 mins ago
DA
Co-op, People & Culture (January 2027)
Davidson and Co
Vancouver, BC
- Full-time
Support general HR inbox inquiries and routing requests to the right team member
Added 4 mins ago
CC
Manager - Revenue Operations & Analytics
CARFAX Canada
London, ON
- $100,000 to $130,000 CAD / year
- Full-time
This individual will personally lead and oversee a team in the development and maintenance of reporting, dashboards, and business insights across Sales, Client Engagement, Commercial Sales,…
Added 4 mins ago
SD
Online Learning Facilitator
Sask DLC
Saskatoon, SK
- Part-time
Work as a collaborative team member that may include Online Teachers, Student Support Teachers, School-Based Administrators, Campus Principals or Support Staff.
Added 4 mins ago
SD
Online Learning Facilitator
Sask DLC
Hillmond, SK · Paradise Hill, SK
- Part-time
Work as a collaborative team member that may include Online Teachers, Student Support Teachers, School-Based Administrators, Campus Principals or Support Staff.
Added 4 mins ago
XT
Customer Service Representative - Transportation
XTL Transport, Logistics, Distribution
Vaudreuil-Dorion, QC
- Full-time
XTL is committed to providing customers with a progressive transportation solution. As a Customer Service Representative, you will be responsible to ensure day to day commitments are…
Added 4 mins ago
OC
Liquor Store Associate - PT (Langley)
Otter Co-op
Langley (District), BC
- $18.25 to $21.15 CAD / hour
- Part-time
…since 1922. With over 103 years in business and over 600 in our team, we are proud to be a locally owned and community minded member of the neighbourhoods we live, work and play in. We…
Added 4 mins ago
Health Care Aide
Bayshore
AB
…HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best…
Added 4 mins ago
SS
Kitchen Assistant
Sienna Senior Living
Moose Jaw, SK
- Part-time
If you’re passionate about being a part of a team that is, committed to the Team Member Experience and driven by innovation and growth, then join us!
Added 4 mins ago
C
Meat Manager (Term) - Full Time
Co-op
Carman, MB
- Full-time
…Co-op. Reporting to the Food Store Manager, this position is a member of the Leadership Team and is responsible for providing strategic leadership to the Meat Team Members to ensure…
Added 4 mins ago
C
Senior Grocery Clerk - Full Time (Days, evenings and weekends)
Co-op
Portage la Prairie, MB
- Full-time
…receiving, till operation, merchandising and supervising of Team Members. Previous retail grocery experience is an…
Added 16 mins ago
SI
insurance broker
Sterling Insurance Brokers Ltd.
Oakville, ON
- Full-time
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Added 16 mins ago
SH
Health Care Aide 0.6 D/E Gimli
Shared Health-Soins Communs
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- Full-time
…and/or Licensed Practical Nurse, the Health Care Aide acts as a member of the health care team and is responsible for performing and assisting with duties related to meeting resident…
Added 16 mins ago
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Part-Time Seasonal Sales Support Advisor (Montreal Holt Renfrew)
Moncler
Montreal, QC
- Part-time
Reporting to a member of store leadership, the part-time Seasonal Sales Support Advisor supports the store team during peak seasonal business periods, helping to deliver a seamless and…
Added 16 mins ago
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Part-Time Seasonal Sales Support Advisor (Royalmount)
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Montreal, QC
- Part-time
Reporting to a member of store leadership, the part-time Seasonal Sales Support Advisor supports the store team during peak seasonal business periods, helping to deliver a seamless and…
Added 16 mins ago
HR
Clerical Support Associate, Emergency Department
Humber River Health
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…in the northwest Greater Toronto Area. The organization is a member of the Toronto Academic Health Science Network (TAHSN) and operates Hennick Humber Hospital, along with its Finch and…
Added 16 mins ago
HR
Clerical Support Associate, Emergency Department
Humber River Health
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…in the northwest Greater Toronto Area. The organization is a member of the Toronto Academic Health Science Network (TAHSN) and operates Hennick Humber Hospital, along with its Finch and…
Added 16 mins ago
FH
Social Worker, BSW - Surrey Memorial Hosptial
Fraser Health Authority
Surrey, BC
- $44.85 to $56.02 CAD / hour
- Full-time
…professionals; provides leadership to the interdisciplinary team in care planning for the effective utilization of patient resources and participates as a member of local committees and…
Added 16 mins ago
FC
Student Awards Team Lead - Appendix D/Temporary Assignment
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London, ON
- Full-time
Allocates work assignment portfolios to each team member. Plans the work based on peak timeframes to balance the workload between team members.
Added 16 mins ago
CC
Manager - Revenue Operations & Analytics
CARFAX Canada
London, ON
- $100,000 to $130,000 CAD / year
- Full-time
This individual will personally lead and oversee a team in the development and maintenance of reporting, dashboards, and business insights across Sales, Client Engagement, Commercial Sales,…
Added 16 mins ago
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Licensed Practical Nurse - Renal Program - Repost
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Ability to perform independently and as a member of the healthcare team.
Added 16 mins ago
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Ability to perform independently and as a member of the healthcare team.
Added 16 mins ago
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Unit Clerk
Shared Health-Soins Communs
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- Full-time
…Philosophy of St. Boniface Hospital, the Unit Clerk acts as a member of the health care team, performing clerical, receptionist, and related duties as…
Added 16 mins ago
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Unit Clerk - Repost
CancerCare Manitoba
Winnipeg, MB
- Full-time
…disorders. Our shared vision of a world free of cancer drives every member of our team. CancerCare Manitoba is the perfect place to thrive if you're seeking a fulfilling career in an…
Added 16 mins ago
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Licensed Practical Nurse - Renal Program - Repost
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Closed listing

Bilingual Source

Bilingual Client Service Associate

Toronto, ON, Canada

Compensation: $80k-86k annually, plus a comprehensive benefits package. · Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: Compensation: $80k-86k annually, plus a comprehensive benefits package.
Job type: Full-time
Closing date: Nov 4, 2026
Posting language: English
Posted: Oct 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

Bilingual French/English Client Service Associate

Permanent | Toronto, Ontario | Pension Industry

Introduction

Are you passionate about delivering exceptional client service while helping people make important financial decisions for their future?

Our client is seeking a Bilingual French/English Client Service Associate to join a respected public sector organization in downtown Toronto. This is an existing vacancy offering the opportunity to become a trusted advisor who supports members through every stage of their pension journey.

This is not a traditional call centre position. Instead, you will build meaningful relationships, provide expert guidance, and develop specialized knowledge across the full pension lifecycle. If you are looking for a career where your expertise makes a genuine impact and your professional growth is supported, we would love to hear from you.

Compensation: $80k-86k annually, plus a comprehensive benefits package.

What You'll Do

As the first point of contact for members, you will deliver exceptional bilingual service while providing personalized guidance on pension-related matters. Every conversation is an opportunity to educate, build trust, and help members make informed decisions about their financial future.

Responsibilities

Deliver outstanding client service in both French and English through telephone, email, and occasional in-person interactions.
Support members through all stages of the pension lifecycle.
Explain retirement options, pension buybacks, transfers, survivor benefits, pension statements, and online services.
Analyze member needs and recommend tailored solutions.
Resolve inquiries from initial contact through to completion while ensuring an exceptional client experience.
Collaborate with internal teams to provide seamless service and timely resolutions.
Identify opportunities to improve processes and enhance the overall member experience.
Participate in ongoing training and professional development to expand your pension expertise.

Qualifications

Fluency in both spoken and written French and English.
Experience in pension administration, preferably within a Defined Benefit pension environment.
Strong client service and relationship management skills.
Excellent communication, analytical, and problem-solving abilities.
Ability to explain complex pension information in a clear, professional, and client-friendly manner.
Experience working in a client-focused environment where relationship building is a priority.
Professional pension designations such as RRA, CEBS, RPA, PPAC, GBA, RRC, or RFRA are considered strong assets. Candidates interested in pursuing professional pension education are encouraged to apply.

Benefits

Competitive salary with annual step progression.
Comprehensive health and dental benefits.
Defined Benefit pension plan.
Three weeks of vacation plus floater days.
Employer-supported professional development, including pension-related certifications and designations.
Stable permanent employment within the public sector.
Collaborative, supportive, and knowledgeable team environment.
Convenient downtown Toronto location with excellent public transit access.
Meaningful work that helps members confidently plan for retirement and their financial future.

About employer

More about this job

Responsibilities

Provide bilingual service and personalized guidance to pension members across the full pension lifecycle, explaining pension options and related services. Resolve inquiries from initial contact through completion, collaborate with internal teams, and identify ways to improve processes and the member experience.

Requirements

Fluency in spoken and written French and English is required, along with strong client service, relationship management, communication, analytical, and problem-solving abilities. Pension administration experience, preferably in a defined benefit environment, is sought; professional pension designations are an asset, and candidates may pursue pension education.

Skills

Bilingual French And English Communication
Client Service
Relationship Management
Pension Administration
Defined Benefit Pensions
Pension Guidance
Needs Analysis
Solution Recommendation
Inquiry Resolution
Written Communication
Analytical Skills
Problem-Solving
Process Improvement
Member Experience

Benefits

Annual Salary Step Progression
Health And Dental Benefits
Defined Benefit Pension Plan
Three Weeks Of Vacation
Floater Days
Employer-Supported Professional Development
Pension-Related Certifications And Designations
Stable Permanent Employment
Downtown Toronto Location With Public Transit Access

Visa sponsorship

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Keywords

Pension Industry
Public Sector
Pension Administration
Defined Benefit Pension
Pension Lifecycle
Retirement Options
Pension Buybacks
Pension Transfers
Survivor Benefits
Pension Statements
Online Services
Member Service
French
English
RRA
CEBS
RPA
PPAC
GBA
RRC
RFRA
Pension Certifications
Process Improvement

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