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Added 4 mins ago
QP
Leasing Coordinator - 14 Month Contract
QuadReal Property Group
Mississauga, ON
- Full-time
QuadReal Property Group is seeking a detail-oriented Leasing Coordinator to cover an 14-month maternity leave. This is a fast-paced, deadline-driven role at the centre of the leasing team's…
Added 4 mins ago
MF
Training Coordinator
McCain Foods
Florenceville-Bristol, NB
- Full-time
McCain Foods (Canada), Florenceville CCS is seeking a Training Coordinator to support employee development, compliance, onboarding, and operational excellence within the warehouse and…
Added 4 mins ago
TS
Christmas Kettle Assistant
The Salvation Army in Canada
Portage la Prairie, MB
- Part-time
Kettle Coordinator II position is a short-term contract position. The incumbent is responsible for oversight of several Christmas Kettle locations in a given geographical zone area. Zone…
Added 4 mins ago
NG
Surface Labourer for Underground Area
New Gold Inc.
Emo, ON
- Full-time
Reporting to the Senior General Supervisor, Surface Labourer for Underground Area will assist and support the logistic coordinator with material movements and maintain the Underground…
Added 4 mins ago
BT
Class 1/AZ Shunt Driver
Bison Transport Inc.
Mississauga, ON
- Full-time
Works closely with Shunt Coordinator, Property Services, Fleet Maintenance Manager, Highway and City dispatch, maintenance and the warehouse on daily shunting activities
Added 4 mins ago
BH
Senior Environmental Coordinator
BC Hydro
Terrace, BC
- $109,700 to $138,700 CAD / year
- Temporary
Other Environment, Senior Environmental Coordinator, and/or EWPM-related duties as required or as assigned by your manager.
Added 4 mins ago
BH
Client Service Coordinator On Call
Bayshore HealthCare
Chatham-Kent, ON · Chatham, ON
- Full-time
Are you passionate about making a difference in patient care? Join our dynamic team as a Client Scheduling Coordinator and be the vital link between patients, families, and healthcare…
Added 4 mins ago
NC
Customer Service Representative
Noble Corporation
Toronto, ON
- Temporary
The Warehouse Coordinator provides support to the Profit Centre Manager and is responsible for day-to-day management of the warehouse The successful candidate has previous warehouse…
Added 4 mins ago
SR
Proposal Coordinator
Saskatchewan Research Council (SRC)
Saskatoon, SK
- Full-time
The Proposal Coordinator supports SRC’s business development efforts by coordinating the planning, development, and submission of high-quality proposals and client-facing documents. This…
Added 4 mins ago
VE
Work Methods & Training Coordinator
Victor Energy
Saskatoon, SK
- Full-time
The Work Methods and Training Coordinator is responsible for developing, implementing, and evaluating safe and efficient work methods for powerline construction and maintenance. This role…
Added 4 mins ago
BD
Office Services Coordinator
Black Diamond Group
Calgary, AB
- Full-time
Black Diamond Group’s Events & Office Services Manager department has a full-time position for Office Services Coordinator.
Added 4 mins ago
MR
First Aid Instructor
Mount Royal University
Calgary, AB
- Part-time
Reporting to the Aquatic Centre Supervisor and Coordinator, the First Aid Instructor provides all participants with safe, fun, professional-led courses. They must do so following Red Cross…
Added 4 mins ago
S
Executive Assistant, Credit
Sagard
Toronto, ON
- Full-time
Partner with the Office Coordinator on in-office logistics, including meetings, catering, conference rooms, and printing, and serve as the primary backup during their absences, assuming…
Added 4 mins ago
JN
Human Resources Generalist
Jereh North America Group
Calgary, AB
- Full-time
This is not a recruiting-only, onboarding-only, or HR coordinator position. The person in this role will regularly move between employee matters, leadership support, compliance,…
Added 4 mins ago
VE
Work Methods & Training Coordinator
Victor Energy
Calgary, AB
- Full-time
The Work Methods and Training Coordinator is responsible for developing, implementing, and evaluating safe and efficient work methods for powerline construction and maintenance. This role…
Added 4 mins ago
E
RMA Coordinator
Evertz
Burlington, ON
- Contract
Added 4 mins ago
E
Tradeshow Coordinator
Evertz
Burlington, ON
- Full-time
Added 4 mins ago
VH
RPN - Hospital Partnership Program (Toronto Central)
VHA Home HealthCare
Toronto, ON · Soudan Office
- Full-time
Inform the nursing supervisor of any client activities, relevant concerns, or changes in the client’s condition or care plan, and submit appropriate documentation to the case coordinator.
Added 4 mins ago
VE
Driver Development & Compliance Coordinator
Victor Energy
Remote, Canada
- Full-time
- Remote
The Driver Development & Compliance Coordinator is responsible for verifying, building, and maintaining the competency and regulatory compliance of everyone who drives for Victor Energy and…
Added 4 mins ago
VE
Driver Development & Compliance Coordinator
Victor Energy
Remote, Canada
- Full-time
- Remote
The Driver Development & Compliance Coordinator is responsible for verifying, building, and maintaining the competency and regulatory compliance of everyone who drives for Victor Energy and…
Added 4 mins ago
VE
Driver Development & Compliance Coordinator
Victor Energy
Remote, Canada
- Full-time
- Remote
The Driver Development & Compliance Coordinator is responsible for verifying, building, and maintaining the competency and regulatory compliance of everyone who drives for Victor Energy and…
Added 4 mins ago
VE
Work Methods & Training Coordinator
Victor Energy
Remote, Canada
- Full-time
- Remote
The Work Methods and Training Coordinator is responsible for developing, implementing, and evaluating safe and efficient work methods for powerline construction and maintenance. This role…
Added 4 mins ago
VE
Work Methods & Training Coordinator
Victor Energy
Remote, Canada
- Full-time
- Remote
The Work Methods and Training Coordinator is responsible for developing, implementing, and evaluating safe and efficient work methods for powerline construction and maintenance. This role…
Added 4 mins ago
VE
Work Methods & Training Coordinator
Victor Energy
Remote, Canada
- Full-time
- Remote
The Work Methods and Training Coordinator is responsible for developing, implementing, and evaluating safe and efficient work methods for powerline construction and maintenance. This role…
Added 4 mins ago
Accounts Receivable Coordinator
EY
Edmonton, AB · AB · Toronto, ON · Calgary, AB
…EY’s growth and profitability. The Accounts Receivable (AR) Coordinator is responsible for placing outbound service calls to discuss invoices issued. This role contributes to accounts…

Bilingual Source

Bilingual Customer Operations Coordinator

Vaughan, ON, Canada

$50,000 to $60,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $50,000 to $60,000 CAD / year
Job type: Full-time
Apply by: Dec 2, 2026
Experience: At least 2 years of experience in customer service, retail, serving, a call centre or another customer-facing environment.
Posting language: English
Posted: Nov 2, 2026

Original job description

Bilingual Customer Operations Coordinator (French and English Required)

Location: Vaughan, Ontario

Work model: Hybrid, predominantly in office, with four days per week in office preferred

Schedule: Monday to Friday, generally 9:00 a.m. to 5:00 p.m., with some flexibility

Employment: Full-time, permanent

Salary: $50,000 to $60,000

Languages: Strong French and English communication skills, written and spoken, for customer and partner support

Work eligibility: Legally entitled to work in Canada.

Introduction

Are you energized by solving customer problems, coordinating several moving pieces, and taking ownership until an issue is fully resolved? Our client in the logistics services sector is looking for a Bilingual Customer Operations Coordinator who can support customers and external partners in French and English while helping keep day-to-day operations moving smoothly.

This is a hands-on, growth-focused opportunity for someone with customer service experience who is adaptable, organized, confident communicating with different stakeholders, and eager to build deeper operational knowledge.

Why You'll Want This Role

Build broad experience across customer support, issue resolution, partner coordination and day-to-day operations.
Take real ownership of customer issues from initial escalation through final resolution.
Develop expertise in more complex service matters while working closely with experienced team members during onboarding.
Work in a varied environment where priorities change and your judgment, communication and problem-solving skills make a visible difference.
Collaborate with customers, external partners and internal teams rather than handling the same type of request all day.

What You'll Do

You will be a key point of contact when customers or external partners need help resolving an issue. You will investigate what happened, explain the situation clearly, coordinate the right people and keep the matter moving until it is closed.

The work is varied. Some situations will involve general customer questions, while others will require deeper investigation, escalation management or coordination with external service partners.

Responsibilities

Support customers and external partners in French and English by email, phone and through an online platform.
Take ownership of escalated customer concerns and manage them through to resolution.
Respond to general inquiries involving service issues during and after delivery.
Help customers understand applicable processes and coordinate required follow-up when needed.
Investigate issues, identify root causes and explain findings in clear, practical language.
Work toward established customer response-time standards.
Manage disputes and more complex cases from information gathering through final resolution.
Coordinate between customers, external partners and internal teams so everyone understands the status and next step.
Triage incoming issues, identify urgency and escalate matters appropriately.
Support broader operational and business needs as priorities shift.
Build a strong understanding of internal processes and systems so you can guide customers effectively.
Help maintain positive, professional relationships with external service partners.
Stay organized and composed when volumes increase or several issues require attention at once.

Qualifications

Required:

At least 2 years of experience in customer service, retail, serving, a call centre or another customer-facing environment.
Strong French and English communication skills, written and spoken, for supporting customers and external partners.
Clear, confident communication and the ability to explain complicated issues in straightforward terms.
Strong organization and the ability to manage multiple tasks at different stages.
Sound judgment when deciding what requires immediate escalation and what can follow the normal process.
Accountability and follow-through, with the ability to move issues forward without constant direction.
Adaptability and comfort working in a role where daily priorities can change.
Professional discretion when handling sensitive customer and partner information.
A collaborative approach, including knowing when to ask for help and following up to close the loop.
Legally entitled to work in Canada.

Assets:

Experience handling customer escalations, disputes or more complex service issues.
Experience coordinating between customers, external partners and internal teams.
Exposure to logistics, transportation, delivery services or another fast-moving operational environment.

Benefits

Full benefits after 90 days, with costs shared between the employee and employer.

Why Work with Us

Bilingual Source connects French-English professionals with organizations that value their language skills and professional experience. We focus on opportunities where you can contribute, keep learning and use your bilingual communication skills in meaningful day-to-day work.

Artificial Intelligence in Recruitment

Bilingual Source uses artificial intelligence (AI) technology to assist in screening and assessing applicants for this position. This technology helps us match your unique language skills and professional experience with the specific needs of our clients. Final hiring and interview decisions continue to be made by our human recruitment experts.

Vacancy

This is an existing vacancy. Our client is currently seeking a Bilingual Customer Operations Coordinator.

Apply About employer

More about this job

Responsibilities

Support customers and external partners in French and English, investigate service issues, and manage escalated concerns and disputes through resolution. Coordinate follow-up among customers, partners, and internal teams while triaging incoming issues and supporting changing operational needs.

Requirements

Applicants need at least two years of customer-facing experience and strong written and spoken French and English communication skills. They should be organized, adaptable, accountable, discreet, and able to manage multiple issues, exercise sound judgment, and follow through independently; Canadian work eligibility is required.

Skills

French-English Communication
Customer Service
Customer Issue Resolution
Escalation Management
Dispute Resolution
Root Cause Analysis
Partner Coordination
Stakeholder Communication
Issue Triage
Prioritization
Organization
Time Management
Adaptability
Professional Discretion
Follow-Through
Problem-Solving

Benefits

Full Benefits After 90 Days

Visa sponsorship

Not detected in the job text

Keywords

Customer Operations
Customer Service
French
English
Logistics Services
Customer Support
External Partner Support
Escalation Management
Dispute Resolution
Service Issues
Root Cause Analysis
Issue Triage
Customer Response-Time Standards
Delivery Services
Transportation
Operational Coordination
Online Customer Platform
Email Support
Phone Support
Stakeholder Coordination

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