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Added 9 mins ago
AB
Packaging Procurement Coordinator
Ace Beverage Group
Toronto, ON
- $50,000 to $60,000 CAD / year
- Full-time
We are seeking a Packaging Procurement Coordinator to elevate our Procurement team. As our Packaging Procurement Coordinator, you will be responsible for executing the packaging purchase…
Added 10 mins ago
M
Satellite Design System Engineer
MDA
Sainte-Anne-de-Bellevue, QC
- Full-time
Track ICDs together with the payload‑interface coordinator, under senior oversight.
Added 10 mins ago
SC
Student Logistics Coordinator – Temporary Full-Time
Stenberg College
Surrey, BC
- Full-time
The Student Logistics Coordinator plays a vital role in ensuring the smooth day-to-day operation of our diploma programs. This position independently manages complex administrative and…
Added 10 mins ago
'
Training Coordinator
''
Florenceville-Bristol, NB
- Full-time
McCain Foods (Canada), Florenceville CCS is seeking a Training Coordinator to support employee development, compliance, onboarding, and operational excellence within the warehouse and…
Added 10 mins ago
M
Operations and Financial Coordinator
Mercer
Toronto, ON · Montreal, QC
- Other
Marsh’s Workforce & Rewards practice is seeking a Operations and Financial Coordinator to join our Toronto or Montreal team.
Added 24 mins ago
FH
Registered Nurse, Surgical Services - Inpatient - Langley Memorial Hospital
Fraser Health Authority
Langley (District), BC · City of Langley, BC
- $41.42 to $59.52 CAD / hour
- Other
Fraser Health values diversity in the work force and strives to maintain an environment of Respect, Caring and Trust. Fraser Health’s hiring practices aspire to ensure all individuals are…
Added 25 mins ago
SE
Coordinator, New installations and modernizations
Schindler Elevator Corporation (Canada)
Montreal, QC
- Full-time
Role Description The Coordinator, New Installations and Modernizations is a full-time hybrid role based in Montreal, QC, with the flexibility to perform some work from home. This position…
Added 25 mins ago
K
Account Coordinator
Kubik
Mississauga, ON
- Full-time
…global brands. We're looking for an organized, proactive Account Coordinator to support our Client Services team and help deliver exceptional client…
Added 25 mins ago
RS
Customer Service Coordinator II
Ryder System, Inc.
Woodstock, ON
- Full-time
A safe, friendly and respectful work environment
Added 25 mins ago
UO
Marketing and Communications Coordinator, UCalgary Continuing Education
University of Calgary
Calgary, AB
- Full-time
The Marketing and Communications Coordinator reports to the Manager, Marketing and Communications. This versatile generalist position is designed to provide flexible support to all members…
Added 25 mins ago
DG
Service Receptionist
Dilawri Group of Companies
North Vancouver, BC
- Full-time
…by excellence, integrity, and innovation, Dilawri offers an environment where people are supported and empowered to…
Added 25 mins ago
SP
Procurement & Inventory Coordinator
SCG Process
Langley (District), BC · City of Langley, BC
- Full-time
Added 25 mins ago
FM
Production Coordinator
Fidelity Manufacturing
Calgary, AB
- Full-time
5+ years of work experience in machining, preferably in a technical manufacturing environment
Added 25 mins ago
H
Bilingual Sales & Reception Coordinator
HearCANADA
Ottawa, ON
- Full-time
We are seeking a Sales & Reception Coordinator (called "Client Care Coordinator" internally) to join our Client Care team! In this role, you will be responsible for administrative duties…
Added 25 mins ago
LJ
#2026-ITC1 – IT Coordinator
Life's Journey Inc.
Winnipeg, MB
- Internship
JOB POSTING No. 2026-ITC1 – IT Coordinator Full Time Permanent
Added 25 mins ago
CN
Maintenance and Construction Coordinator
Civeo North America
AB · Edmonton, AB
- Full-time
Civeo is looking for a Maintenance and Construction Coordinator to join our team and support Construction and Maintenance operations. This position plays a key role in keeping projects…
Added 25 mins ago
S
Executive Assistant, Credit
Sagard
Toronto, ON
- Full-time
Partner with the Office Coordinator on in-office logistics, including meetings, catering, conference rooms, and printing, and serve as the primary backup during their absences, assuming…
Added 25 mins ago
PT Cook (Cornerstone)
Connective
Nanaimo, BC
Reports and is accountable to the Kitchen Coordinator of the facility or their designate
Added 25 mins ago
FH
Registered Nurse, Transition Line (Specialty Nursing)
Fraser Health
Abbotsford, BC
- Full-time
…we value diversity in the work force and seek to maintain an environment of Respect, Caring and Trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an…
Added 25 mins ago
FH
Registered Nurse, Emergency - Specialty Qualified
Fraser Health
Abbotsford, BC
- Full-time
…we value diversity in the work force and seek to maintain an environment of Respect, Caring and Trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an…
Added 25 mins ago
FH
Registered Nurse, Medicine
Fraser Health
Surrey, BC
- Full-time
…we value diversity in the work force and seek to maintain an environment of Respect, Caring and…
Added 25 mins ago
FH
Registered Nurse, Surgical Services - Inpatient
Fraser Health
Abbotsford, BC
- Full-time
…we value diversity in the work force and seek to maintain an environment of Respect, Caring and Trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an…
Added 25 mins ago
TF
Office Manager, Underwriting and Client Satisfaction
Trevor Frances Recruitment
Toronto, ON
- Full-time
…tech-savvy administrative professional who thrives in a fast-paced environment, loves bringing calm and clarity to busy days, and genuinely cares about delivering an exceptional client…
Added 40 mins ago
H
Assessor Coordinator Degree
HealthCareersInSask.ca
North Battleford, SK
- Full-time
Salary or Pay Band: Pay Band Assessor Coordinator - Degree $36.721 to $44.902
Added 55 mins ago
MF
Training Coordinator
McCain Foods
Florenceville-Bristol, NB
- Full-time
McCain Foods (Canada), Florenceville CCS is seeking a Training Coordinator to support employee development, compliance, onboarding, and operational excellence within the warehouse and…

Bilingual Source

Bilingual Customer Operations Coordinator

Vaughan, ON, Canada

$50,000 to $60,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $50,000 to $60,000 CAD / year
Job type: Full-time
Apply by: Dec 2, 2026
Experience: At least 2 years of experience in customer service, retail, serving, a call centre or another customer-facing environment.
Posting language: English
Posted: Nov 2, 2026

Original job description

Bilingual Customer Operations Coordinator (French and English Required)

Location: Vaughan, Ontario

Work model: Hybrid, predominantly in office, with four days per week in office preferred

Schedule: Monday to Friday, generally 9:00 a.m. to 5:00 p.m., with some flexibility

Employment: Full-time, permanent

Salary: $50,000 to $60,000

Languages: Strong French and English communication skills, written and spoken, for customer and partner support

Work eligibility: Legally entitled to work in Canada.

Introduction

Are you energized by solving customer problems, coordinating several moving pieces, and taking ownership until an issue is fully resolved? Our client in the logistics services sector is looking for a Bilingual Customer Operations Coordinator who can support customers and external partners in French and English while helping keep day-to-day operations moving smoothly.

This is a hands-on, growth-focused opportunity for someone with customer service experience who is adaptable, organized, confident communicating with different stakeholders, and eager to build deeper operational knowledge.

Why You'll Want This Role

Build broad experience across customer support, issue resolution, partner coordination and day-to-day operations.
Take real ownership of customer issues from initial escalation through final resolution.
Develop expertise in more complex service matters while working closely with experienced team members during onboarding.
Work in a varied environment where priorities change and your judgment, communication and problem-solving skills make a visible difference.
Collaborate with customers, external partners and internal teams rather than handling the same type of request all day.

What You'll Do

You will be a key point of contact when customers or external partners need help resolving an issue. You will investigate what happened, explain the situation clearly, coordinate the right people and keep the matter moving until it is closed.

The work is varied. Some situations will involve general customer questions, while others will require deeper investigation, escalation management or coordination with external service partners.

Responsibilities

Support customers and external partners in French and English by email, phone and through an online platform.
Take ownership of escalated customer concerns and manage them through to resolution.
Respond to general inquiries involving service issues during and after delivery.
Help customers understand applicable processes and coordinate required follow-up when needed.
Investigate issues, identify root causes and explain findings in clear, practical language.
Work toward established customer response-time standards.
Manage disputes and more complex cases from information gathering through final resolution.
Coordinate between customers, external partners and internal teams so everyone understands the status and next step.
Triage incoming issues, identify urgency and escalate matters appropriately.
Support broader operational and business needs as priorities shift.
Build a strong understanding of internal processes and systems so you can guide customers effectively.
Help maintain positive, professional relationships with external service partners.
Stay organized and composed when volumes increase or several issues require attention at once.

Qualifications

Required:

At least 2 years of experience in customer service, retail, serving, a call centre or another customer-facing environment.
Strong French and English communication skills, written and spoken, for supporting customers and external partners.
Clear, confident communication and the ability to explain complicated issues in straightforward terms.
Strong organization and the ability to manage multiple tasks at different stages.
Sound judgment when deciding what requires immediate escalation and what can follow the normal process.
Accountability and follow-through, with the ability to move issues forward without constant direction.
Adaptability and comfort working in a role where daily priorities can change.
Professional discretion when handling sensitive customer and partner information.
A collaborative approach, including knowing when to ask for help and following up to close the loop.
Legally entitled to work in Canada.

Assets:

Experience handling customer escalations, disputes or more complex service issues.
Experience coordinating between customers, external partners and internal teams.
Exposure to logistics, transportation, delivery services or another fast-moving operational environment.

Benefits

Full benefits after 90 days, with costs shared between the employee and employer.

Why Work with Us

Bilingual Source connects French-English professionals with organizations that value their language skills and professional experience. We focus on opportunities where you can contribute, keep learning and use your bilingual communication skills in meaningful day-to-day work.

Artificial Intelligence in Recruitment

Bilingual Source uses artificial intelligence (AI) technology to assist in screening and assessing applicants for this position. This technology helps us match your unique language skills and professional experience with the specific needs of our clients. Final hiring and interview decisions continue to be made by our human recruitment experts.

Vacancy

This is an existing vacancy. Our client is currently seeking a Bilingual Customer Operations Coordinator.

Apply About employer

More about this job

Responsibilities

Support customers and external partners in French and English, investigate service issues, and manage escalated concerns and disputes through resolution. Coordinate follow-up among customers, partners, and internal teams while triaging incoming issues and supporting changing operational needs.

Requirements

Applicants need at least two years of customer-facing experience and strong written and spoken French and English communication skills. They should be organized, adaptable, accountable, discreet, and able to manage multiple issues, exercise sound judgment, and follow through independently; Canadian work eligibility is required.

Skills

French-English Communication
Customer Service
Customer Issue Resolution
Escalation Management
Dispute Resolution
Root Cause Analysis
Partner Coordination
Stakeholder Communication
Issue Triage
Prioritization
Organization
Time Management
Adaptability
Professional Discretion
Follow-Through
Problem-Solving

Benefits

Full Benefits After 90 Days

Visa sponsorship

Not detected in the job text

Keywords

Customer Operations
Customer Service
French
English
Logistics Services
Customer Support
External Partner Support
Escalation Management
Dispute Resolution
Service Issues
Root Cause Analysis
Issue Triage
Customer Response-Time Standards
Delivery Services
Transportation
Operational Coordination
Online Customer Platform
Email Support
Phone Support
Stakeholder Coordination

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