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Added 28 mins ago
Digital Marketing Coordinator
Goodness Me! Natural Food Market
Burlington, ON
Goodness Me! is now hiring a full-time Digital Marketing Coordinator to join our Store Support Team.
Added 28 mins ago
LC
Athletics & Recreation Coordinator
Lambton College
Sarnia, ON
- Internship
…contacted regarding this competition, please advise the interview coordinator of accommodation measures you may require during our selection process. Information received relating to…
Added 58 mins ago
IT
Service Coordinator
Inland Truck & Equipment
Kamloops, BC
- Full-time
The Service Coordinator is a key support role within the Equipment Service department, responsible for customer communication, service scheduling, record keeping, and administrative…
Added 58 mins ago
Sales/Account Coordinator, Astral Media Outdoor LP
Bell
Toronto, ON
The Sales Coordinator plays a vital role in supporting the sales team's efficiency and effectiveness. This position provides essential administrative and operational support to ensure the…
Added 1 hour ago
Crude Oil Logistics Coordinator
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Calgary, AB
Make your mark while you grow your career! Reporting to the Crude Scheduling Supervisor, the Crude Oil Logistics Coordinator will be responsible for all activities associated with the…
Added 1 hour ago
CC
Project Coordinator
CGI Constructors
Victoria, BC
- Full-time
We currently have an opportunity open for a Project Coordinator in our Victoria office.
Added 1 hour ago
K
Facilities Coordinator
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Toronto, ON · Greater Toronto Area, Canada
- $60,000 to $75,000 CAD / year
- Contract
The Facilities & Maintenance Coordinator keeps Keilhauer’s buildings safe, working and presentable. You own facilities issues from start to finish - you are the first point of contact for…
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SG
Project Coordinator
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We are looking for a Project Coordinator to join our team and support the successful delivery of structural steel projects from award through completion. Working closely with Project…
Added 1 hour ago
BS
Bilingual Customer Operations Coordinator
Bilingual Source
Vaughan, ON
- $50,000 to $60,000 CAD / year
- Full-time
Bilingual Customer Operations Coordinator (French and English Required)
Added 2 hours ago
AI
Procurement Support Coordinator
American Iron and Metal
Montreal, QC
- Full-time
The Procurement Support Coordinator, reporting to Manager, Procurement Support Operations, is responsible for providing administrative and operational support to the procurement function.…
Added 2 hours ago
P
Customer Service and Order Coordinator
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Toronto, ON
- Full-time
PheedLoop is looking for a highly organized, detail-oriented, and customer-focused Customer Service and Order Coordinator to join our Logistics team.
Added 2 hours ago
RC
Project Coordinator (Temporary Contract-Full Time)
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- Full-time
As the Project Coordinator (Temporary Contract-Full Time) based in Winnipeg, you will oversee day-to-day assigned projects providing advice and guidance as required. Reporting to the…
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IT Support Specialist
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Strong analytical, critical-thinking and problem-solving skills.
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New Installations & Modernizations Coordinator
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- $54,000 to $67,000 CAD / year
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Added 2 hours ago
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Study Abroad Coordinator
Southern Alberta Institute of Technology (SAIT)
Calgary, AB · Greater Calgary Metropolitan Area
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Inventory Coordinator
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Acted as the primary onsite coordinator between business stakeholders, IT teams, and external partners
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PHARMACY COORDINATOR - FULL TIME/PERMANENT
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- $30.05 to $37.23 CAD / hour
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Seeburger Lead
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Mississauga, ON
- $92,740 to $123,375 CAD / year
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Added 4 hours ago
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Clinical Research Coordinator III (Nurse - Phase 1)
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Toronto, ON
- Full-time
The Clinical Research Coordinator III collaborates with Investigators and the health care team to assume responsibility for the overall patient management and coordination of several…
Added 4 hours ago
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Clinical Research Coordinator III (Nurse - Phase 1)
University Health Network
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- Full-time
The Clinical Research Coordinator collaborates with Investigators and health care team to assume responsibility for the overall patient management and coordination of several clinical…
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Suite Coordinator Full Time
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Added 4 hours ago
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Clinical Research Coordinator
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Under the supervision of the group manager, the clinical research coordinator will be responsible for supporting the successful conduct of clinical research trials in oncology at the Cedars…

Bilingual Source

Bilingual Customer Operations Coordinator

Vaughan, ON, Canada

$50,000 to $60,000 CAD / year · Full-time

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Job details

Pay: $50,000 to $60,000 CAD / year
Job type: Full-time
Apply by: Dec 2, 2026
Experience: At least 2 years of experience in customer service, retail, serving, a call centre or another customer-facing environment.
Posting language: English
Posted: Nov 2, 2026

Original job description

Bilingual Customer Operations Coordinator (French and English Required)

Location: Vaughan, Ontario

Work model: Hybrid, predominantly in office, with four days per week in office preferred

Schedule: Monday to Friday, generally 9:00 a.m. to 5:00 p.m., with some flexibility

Employment: Full-time, permanent

Salary: $50,000 to $60,000

Languages: Strong French and English communication skills, written and spoken, for customer and partner support

Work eligibility: Legally entitled to work in Canada.

Introduction

Are you energized by solving customer problems, coordinating several moving pieces, and taking ownership until an issue is fully resolved? Our client in the logistics services sector is looking for a Bilingual Customer Operations Coordinator who can support customers and external partners in French and English while helping keep day-to-day operations moving smoothly.

This is a hands-on, growth-focused opportunity for someone with customer service experience who is adaptable, organized, confident communicating with different stakeholders, and eager to build deeper operational knowledge.

Why You'll Want This Role

Build broad experience across customer support, issue resolution, partner coordination and day-to-day operations.
Take real ownership of customer issues from initial escalation through final resolution.
Develop expertise in more complex service matters while working closely with experienced team members during onboarding.
Work in a varied environment where priorities change and your judgment, communication and problem-solving skills make a visible difference.
Collaborate with customers, external partners and internal teams rather than handling the same type of request all day.

What You'll Do

You will be a key point of contact when customers or external partners need help resolving an issue. You will investigate what happened, explain the situation clearly, coordinate the right people and keep the matter moving until it is closed.

The work is varied. Some situations will involve general customer questions, while others will require deeper investigation, escalation management or coordination with external service partners.

Responsibilities

Support customers and external partners in French and English by email, phone and through an online platform.
Take ownership of escalated customer concerns and manage them through to resolution.
Respond to general inquiries involving service issues during and after delivery.
Help customers understand applicable processes and coordinate required follow-up when needed.
Investigate issues, identify root causes and explain findings in clear, practical language.
Work toward established customer response-time standards.
Manage disputes and more complex cases from information gathering through final resolution.
Coordinate between customers, external partners and internal teams so everyone understands the status and next step.
Triage incoming issues, identify urgency and escalate matters appropriately.
Support broader operational and business needs as priorities shift.
Build a strong understanding of internal processes and systems so you can guide customers effectively.
Help maintain positive, professional relationships with external service partners.
Stay organized and composed when volumes increase or several issues require attention at once.

Qualifications

Required:

At least 2 years of experience in customer service, retail, serving, a call centre or another customer-facing environment.
Strong French and English communication skills, written and spoken, for supporting customers and external partners.
Clear, confident communication and the ability to explain complicated issues in straightforward terms.
Strong organization and the ability to manage multiple tasks at different stages.
Sound judgment when deciding what requires immediate escalation and what can follow the normal process.
Accountability and follow-through, with the ability to move issues forward without constant direction.
Adaptability and comfort working in a role where daily priorities can change.
Professional discretion when handling sensitive customer and partner information.
A collaborative approach, including knowing when to ask for help and following up to close the loop.
Legally entitled to work in Canada.

Assets:

Experience handling customer escalations, disputes or more complex service issues.
Experience coordinating between customers, external partners and internal teams.
Exposure to logistics, transportation, delivery services or another fast-moving operational environment.

Benefits

Full benefits after 90 days, with costs shared between the employee and employer.

Why Work with Us

Bilingual Source connects French-English professionals with organizations that value their language skills and professional experience. We focus on opportunities where you can contribute, keep learning and use your bilingual communication skills in meaningful day-to-day work.

Artificial Intelligence in Recruitment

Bilingual Source uses artificial intelligence (AI) technology to assist in screening and assessing applicants for this position. This technology helps us match your unique language skills and professional experience with the specific needs of our clients. Final hiring and interview decisions continue to be made by our human recruitment experts.

Vacancy

This is an existing vacancy. Our client is currently seeking a Bilingual Customer Operations Coordinator.

Apply About employer

More about this job

Responsibilities

Support customers and external partners in French and English, investigate service issues, and manage escalated concerns and disputes through resolution. Coordinate follow-up among customers, partners, and internal teams while triaging incoming issues and supporting changing operational needs.

Requirements

Applicants need at least two years of customer-facing experience and strong written and spoken French and English communication skills. They should be organized, adaptable, accountable, discreet, and able to manage multiple issues, exercise sound judgment, and follow through independently; Canadian work eligibility is required.

Skills

French-English Communication
Customer Service
Customer Issue Resolution
Escalation Management
Dispute Resolution
Root Cause Analysis
Partner Coordination
Stakeholder Communication
Issue Triage
Prioritization
Organization
Time Management
Adaptability
Professional Discretion
Follow-Through
Problem-Solving

Benefits

Full Benefits After 90 Days

Visa sponsorship

Not detected in the job text

Keywords

Customer Operations
Customer Service
French
English
Logistics Services
Customer Support
External Partner Support
Escalation Management
Dispute Resolution
Service Issues
Root Cause Analysis
Issue Triage
Customer Response-Time Standards
Delivery Services
Transportation
Operational Coordination
Online Customer Platform
Email Support
Phone Support
Stakeholder Coordination

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