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Added 10 mins ago
AB
Packaging Procurement Coordinator
Ace Beverage Group
Toronto, ON
- $50,000 to $60,000 CAD / year
- Full-time
We are seeking a Packaging Procurement Coordinator to elevate our Procurement team. As our Packaging Procurement Coordinator, you will be responsible for executing the packaging purchase…
Added 11 mins ago
M
Satellite Design System Engineer
MDA
Sainte-Anne-de-Bellevue, QC
- Full-time
…space exploration and infrastructure. The global MDA Space team of more than 3,800 space experts has the knowledge and know-how to turn an audacious customer vision into an achievable…
Added 11 mins ago
SC
Student Logistics Coordinator – Temporary Full-Time
Stenberg College
Surrey, BC
- Full-time
…do and truly care about the success of our students and our team. We are more than a workplace -we're a collaborative hub of diverse backgrounds, talents and expertise. We are the place to…
Added 11 mins ago
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Training Coordinator
''
Florenceville-Bristol, NB
- Full-time
McCain Foods (Canada), Florenceville CCS is seeking a Training Coordinator to support employee development, compliance, onboarding, and operational excellence within the warehouse and…
Added 11 mins ago
M
Operations and Financial Coordinator
Mercer
Toronto, ON · Montreal, QC
- Other
Marsh’s Workforce & Rewards practice is seeking a Operations and Financial Coordinator to join our Toronto or Montreal team.
Added 11 mins ago
FB
Member Care Coordinator (Customer Service Representative)
Farm Business Consultants
London, ON
- Other
As the first point of contact for our Members, the Member Care Coordinator plays a vital role in delivering an exceptional service experience. The role combines strong customer service with…
Added 25 mins ago
FH
Registered Nurse, Surgical Services - Inpatient - Langley Memorial Hospital
Fraser Health Authority
Langley (District), BC · City of Langley, BC
- $41.42 to $59.52 CAD / hour
- Other
…appropriate, collaborating with the interprofessional care team to ensure comprehensive care planning and delivery, and collaborating and communicating with the Patient Care Coordinator on…
Added 26 mins ago
VH
RPN - Hospital Partnership Program (Toronto Central)
VHA Home HealthCare
Toronto, ON
- Full-time
VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they…
Added 26 mins ago
K
Account Coordinator
Kubik
Mississauga, ON
- Full-time
…global brands. We're looking for an organized, proactive Account Coordinator to support our Client Services team and help deliver exceptional client…
Added 26 mins ago
RS
Customer Service Coordinator II
Ryder System, Inc.
Woodstock, ON
- Full-time
…of investing in our employees and providing a collaborative team-based culture that encourages growth across all levels and…
Added 26 mins ago
IG
Transportation Coordinator
Insight Global
Cambridge, ON
- Contract
Insight Global is looking for a Transportation Coordinator (Nightshift) to join our retail client's Transportation team in the GTA for a 6 month contract. This is a fully onsite role, which…
Added 26 mins ago
DG
Prise de rendez-vous | Appointment Coordinator
Dilawri Group of Companies
Pointe-Claire, QC
- Full-time
Ability and interest in working as part of a team;
Added 26 mins ago
UO
Marketing and Communications Coordinator, UCalgary Continuing Education
University of Calgary
Calgary, AB
- Full-time
The Marketing and Communications team within UCalgary Continuing Education is currently seeking a Full-time Limited Term Marketing and Communications Coordinator for approximately 12 months.
Added 26 mins ago
DG
Service Receptionist
Dilawri Group of Companies
North Vancouver, BC
- Full-time
With a team of more than 4,000 employees, Dilawri fosters a culture rooted in collaboration, accountability, and continuous learning. Our values of Excellence, Leading, Teamwork, Integrity,…
Added 26 mins ago
SP
Procurement & Inventory Coordinator
SCG Process
Langley (District), BC · City of Langley, BC
- Full-time
…designed to improve reliability, efficiency, and performance. Our team works closely with customers to deliver tailored equipment and solutions for demanding fluid handling and process…
Added 26 mins ago
FM
Production Coordinator
Fidelity Manufacturing
Calgary, AB
- Full-time
Added 26 mins ago
H
Bilingual Sales & Reception Coordinator
HearCANADA
Ottawa, ON
- Full-time
We are seeking a Sales & Reception Coordinator (called "Client Care Coordinator" internally) to join our Client Care team! In this role, you will be responsible for administrative duties…
Added 26 mins ago
LJ
#2026-ITC1 – IT Coordinator
Life's Journey Inc.
Winnipeg, MB
- Internship
JOB POSTING No. 2026-ITC1 – IT Coordinator Full Time Permanent
Added 26 mins ago
LJ
#2026- PC1 – PAYROLL COORDINATOR
Life's Journey Inc.
Winnipeg, MB
- Full-time
JOB POSTING No. 2026-ITC1 – IT Coordinator Full Time Permanent
Added 26 mins ago
CN
Maintenance and Construction Coordinator
Civeo North America
AB · Edmonton, AB
- Full-time
Civeo is looking for a Maintenance and Construction Coordinator to join our team and support Construction and Maintenance operations. This position plays a key role in keeping projects…
Added 26 mins ago
S
Executive Assistant, Credit
Sagard
Toronto, ON
- Full-time
Based in Toronto, the Executive Assistant is a key member of the Credit team, supporting professionals from partners and principals to associates. This person will keep the team connected…
Added 26 mins ago
Service Coordinator - Burloak Oakville - Women's fashion
Laura Canada
Oakville, ON
Join our team to achieve your full career potential!
Added 26 mins ago
PT Cook (Cornerstone)
Connective
Nanaimo, BC
Reports and is accountable to the Kitchen Coordinator of the facility or their designate
Added 26 mins ago
QP
Leasing Coordinator - 14 Month Contract
QuadReal Property Group
Mississauga, ON
- Full-time
QuadReal Property Group is seeking a detail-oriented Leasing Coordinator to cover an 14-month maternity leave. This is a fast-paced, deadline-driven role at the centre of the leasing team's…
Added 26 mins ago
NC
Customer Service Representative
Noble Corporation
Toronto, ON · Rexdale, Ontario
- Temporary
An opportunity to be part of a supportive and close-knit team!

Bilingual Source

Bilingual Customer Operations Coordinator

Vaughan, ON, Canada

$50,000 to $60,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $50,000 to $60,000 CAD / year
Job type: Full-time
Apply by: Dec 2, 2026
Experience: At least 2 years of experience in customer service, retail, serving, a call centre or another customer-facing environment.
Posting language: English
Posted: Nov 2, 2026

Original job description

Bilingual Customer Operations Coordinator (French and English Required)

Location: Vaughan, Ontario

Work model: Hybrid, predominantly in office, with four days per week in office preferred

Schedule: Monday to Friday, generally 9:00 a.m. to 5:00 p.m., with some flexibility

Employment: Full-time, permanent

Salary: $50,000 to $60,000

Languages: Strong French and English communication skills, written and spoken, for customer and partner support

Work eligibility: Legally entitled to work in Canada.

Introduction

Are you energized by solving customer problems, coordinating several moving pieces, and taking ownership until an issue is fully resolved? Our client in the logistics services sector is looking for a Bilingual Customer Operations Coordinator who can support customers and external partners in French and English while helping keep day-to-day operations moving smoothly.

This is a hands-on, growth-focused opportunity for someone with customer service experience who is adaptable, organized, confident communicating with different stakeholders, and eager to build deeper operational knowledge.

Why You'll Want This Role

Build broad experience across customer support, issue resolution, partner coordination and day-to-day operations.
Take real ownership of customer issues from initial escalation through final resolution.
Develop expertise in more complex service matters while working closely with experienced team members during onboarding.
Work in a varied environment where priorities change and your judgment, communication and problem-solving skills make a visible difference.
Collaborate with customers, external partners and internal teams rather than handling the same type of request all day.

What You'll Do

You will be a key point of contact when customers or external partners need help resolving an issue. You will investigate what happened, explain the situation clearly, coordinate the right people and keep the matter moving until it is closed.

The work is varied. Some situations will involve general customer questions, while others will require deeper investigation, escalation management or coordination with external service partners.

Responsibilities

Support customers and external partners in French and English by email, phone and through an online platform.
Take ownership of escalated customer concerns and manage them through to resolution.
Respond to general inquiries involving service issues during and after delivery.
Help customers understand applicable processes and coordinate required follow-up when needed.
Investigate issues, identify root causes and explain findings in clear, practical language.
Work toward established customer response-time standards.
Manage disputes and more complex cases from information gathering through final resolution.
Coordinate between customers, external partners and internal teams so everyone understands the status and next step.
Triage incoming issues, identify urgency and escalate matters appropriately.
Support broader operational and business needs as priorities shift.
Build a strong understanding of internal processes and systems so you can guide customers effectively.
Help maintain positive, professional relationships with external service partners.
Stay organized and composed when volumes increase or several issues require attention at once.

Qualifications

Required:

At least 2 years of experience in customer service, retail, serving, a call centre or another customer-facing environment.
Strong French and English communication skills, written and spoken, for supporting customers and external partners.
Clear, confident communication and the ability to explain complicated issues in straightforward terms.
Strong organization and the ability to manage multiple tasks at different stages.
Sound judgment when deciding what requires immediate escalation and what can follow the normal process.
Accountability and follow-through, with the ability to move issues forward without constant direction.
Adaptability and comfort working in a role where daily priorities can change.
Professional discretion when handling sensitive customer and partner information.
A collaborative approach, including knowing when to ask for help and following up to close the loop.
Legally entitled to work in Canada.

Assets:

Experience handling customer escalations, disputes or more complex service issues.
Experience coordinating between customers, external partners and internal teams.
Exposure to logistics, transportation, delivery services or another fast-moving operational environment.

Benefits

Full benefits after 90 days, with costs shared between the employee and employer.

Why Work with Us

Bilingual Source connects French-English professionals with organizations that value their language skills and professional experience. We focus on opportunities where you can contribute, keep learning and use your bilingual communication skills in meaningful day-to-day work.

Artificial Intelligence in Recruitment

Bilingual Source uses artificial intelligence (AI) technology to assist in screening and assessing applicants for this position. This technology helps us match your unique language skills and professional experience with the specific needs of our clients. Final hiring and interview decisions continue to be made by our human recruitment experts.

Vacancy

This is an existing vacancy. Our client is currently seeking a Bilingual Customer Operations Coordinator.

Apply About employer

More about this job

Responsibilities

Support customers and external partners in French and English, investigate service issues, and manage escalated concerns and disputes through resolution. Coordinate follow-up among customers, partners, and internal teams while triaging incoming issues and supporting changing operational needs.

Requirements

Applicants need at least two years of customer-facing experience and strong written and spoken French and English communication skills. They should be organized, adaptable, accountable, discreet, and able to manage multiple issues, exercise sound judgment, and follow through independently; Canadian work eligibility is required.

Skills

French-English Communication
Customer Service
Customer Issue Resolution
Escalation Management
Dispute Resolution
Root Cause Analysis
Partner Coordination
Stakeholder Communication
Issue Triage
Prioritization
Organization
Time Management
Adaptability
Professional Discretion
Follow-Through
Problem-Solving

Benefits

Full Benefits After 90 Days

Visa sponsorship

Not detected in the job text

Keywords

Customer Operations
Customer Service
French
English
Logistics Services
Customer Support
External Partner Support
Escalation Management
Dispute Resolution
Service Issues
Root Cause Analysis
Issue Triage
Customer Response-Time Standards
Delivery Services
Transportation
Operational Coordination
Online Customer Platform
Email Support
Phone Support
Stakeholder Coordination

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