Bilingual Customer Service Representative

Bilingual Customer Service Representative (French required)

Introduction

Are you looking for a stable, full-time opportunity with a well-established employer? Our client, a trusted leader in the optical and ophthalmic industry for over 100 years, is seeking a Bilingual Customer Service Representative to join their dedicated team. This role is ideal for someone who values reliability, consistency, and a supportive environment. You will work primarily in English and French, assisting optical professionals with their orders and inquiries.

What You’ll Do

You’ll serve as a dependable point of contact for inbound calls and emails from clients in the optical field. Your focus will be on delivering accurate, respectful, and timely service. After a full on-site onboarding period, there may be an opportunity for hybrid work based on your performance and your supervisor’s discretion.

Responsibilities

• Answer inbound calls and provide customer support in both French and English
• Monitor and respond to client email inquiries
• Enter and process orders accurately and efficiently
• Coordinate with internal teams to resolve client issues
• Manage account updates and monitor back orders
• Ensure consistent accuracy with a low error rate
• Meet established service and quality benchmarks
• Support administrative tasks as needed

Qualifications

• Fully bilingual in French and English, both spoken and written (9/9 level)
• At least 2 years of call center or customer service experience
• Comfortable handling high-volume inbound calls
• Detail-oriented, reliable, and proactive
• Able to commute easily to an Etobicoke-based office
• Typing accuracy and speed will be assessed during the interview process
• Strong computer skills and the ability to manage multiple platforms

Benefits

• Starting salary of $45,760 per year for bilingual candidates ($22/hour)
• Two paid 15-minute breaks per day
• 2 weeks vacation to start, increasing to 3 weeks after 3 years
• Group health benefits after 90 days (60% employer / 40% employee split)
• Free on-site parking
• Potential for hybrid work after 6–9 months
• Supportive team environment with long-tenured staff