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Added 6 mins ago
SD
Pharmacy Assistant, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Winnipeg, MB
- Part-time
To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the…
Added 6 mins ago
SD
Pharmacy Assistant, Hourly Part Time Day
Shoppers Drug Mart
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- Part-time
To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the…
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OMNI Customer Fulfillment Associate - PT
Walmart
Calgary, AB
- Part-time
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(CAN) OMNI Customer Fulfillment Associate
Walmart
New Minas, NS
- Part-time
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(CAN) OMNI Customer Fulfillment Associate PT
Walmart
Vancouver, BC
- Part-time
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Added 21 mins ago
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(CAN) OMNI Customer Fulfillment Associate
Walmart Canada
New Minas, NS
- Full-time
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(CAN) Préposé au traitement des commandes OMNI
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(CAN) OMNI Customer Fulfillment Associate (Part Time - Temporary)
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(CAN) OMNI Customer Fulfillment Associate
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Director Partnerships Beverage
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Pharmacy Assistant, Hourly Part Time Flexible Shifts Greenlight Requisition
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(CAN) Claims
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Bilingual Source

Bilingual Customer Service Representative

Mississauga, ON, Canada

$57,000 to $63,000 CAD / year · Full-time

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Job details

Pay: $57,000 to $63,000 CAD / year
Job type: Full-time
Apply by: Nov 30, 2026
Experience: At least 2 years of experience in customer service.
Working hours: 40 hours per week
Posting language: English
Posted: Oct 31, 2026

Original job description

Bilingual Customer Service Representative (French and English Required)

Location: Mississauga, Ontario

Work model: On site

Schedule: Monday to Friday, 8:30 a.m. to 5:00 p.m., 40 hours per week

Employment: Full time, permanent

Salary: $57,000 to $63,000 per year

Languages: Advanced spoken and written French and English, used daily with customers and colleagues

Work eligibility: Legally entitled to work in Canada.

Introduction

Our client, an established company in the manufacturing sector, is looking for a dependable Bilingual Customer Service Representative to join its Mississauga team.

If you enjoy helping customers, keeping orders organized and building lasting professional relationships, this could be a great fit. You'll work with returning business customers and experienced colleagues in a stable, supportive environment where consistency and attention to detail are valued.

Why You'll Want This Role

Enjoy a predictable Monday to Friday schedule with no evenings or weekends.
Join an experienced, supportive team where colleagues have built long-term careers.
Build ongoing relationships with established business customers.
Receive medical, dental and vision benefits, along with paid vacation and sick time.
Get a firsthand look at the work through a job shadowing session during the hiring process.

What You'll Do

You'll help business customers and internal sales representatives with orders, delivery updates and everyday questions. Your work will involve approximately 10 to 15 calls and 20 to 30 orders on a typical day.

Some requests will be straightforward, while others will require checking information with colleagues or following up with customers. You'll have the opportunity to provide reliable service, solve practical problems and help keep daily operations running smoothly.

Responsibilities

Receive, review and enter customer orders by telephone, email and electronic ordering systems.
Resolve missing or incomplete order information and confirm details with customers.
Provide order status updates, estimated delivery dates and shipping information, including international shipments.
Answer customer questions about products, pricing, availability and quotations.
Coordinate with technical and service teams to resolve product questions and equipment service requests.
Refer accounts requiring credit review to the appropriate internal team.
Support sales representatives with order information and product documentation.
Record customer inquiries, complaints and returns, and coordinate credit notes, return authorizations and warranty follow-up.
Review French-language customer communications and marketing materials when needed.
Complete daily order reconciliation, filing and related administrative tasks.

Qualifications

Required:

At least 2 years of experience in customer service.
Advanced spoken and written French and English skills for daily customer communication, order processing and written follow-up.
Strong telephone communication, computer and data entry skills.
Ability to stay organized, manage several requests and follow through on customer commitments.
High school diploma or equivalent.
Ability to occasionally lift items weighing 10 to 20 pounds and use stairs.
Legally entitled to work in Canada.

Assets:

Experience with customer order entry and processing.
Experience using enterprise resource planning or customer relationship management software.
Experience supporting customers in a product-based business.
Experience troubleshooting technical products or equipment.

Benefits

Medical, dental and vision benefits.
Two weeks of vacation.
Paid sick time.
Vacation and sick time prorated during the first year.
Job shadowing opportunity during the hiring process.

Why Work with Us

At Bilingual Source, we understand that a rewarding career doesn't always mean constantly chasing the next promotion. Sometimes, it's about finding a workplace where you can do good work, build meaningful relationships and enjoy a dependable routine.

Our client offers an established team, familiar business customers and clear daily responsibilities. If you value stability, supportive colleagues and the satisfaction of helping people every day, we'd like to hear from you.

Bilingual Source uses artificial intelligence (AI) technology to assist in screening and assessing applicants for this position. This technology helps us match your unique language skills and professional experience with the specific needs of our clients. Final hiring and interview decisions continue to be made by our human recruitment experts.

This is an existing vacancy. Our client is currently seeking a Bilingual Customer Service Representative.

Apply About employer

More about this job

Responsibilities

Process customer orders received by phone, email, and electronic systems, and provide updates on order status, delivery, products, pricing, and availability. Coordinate with customers, sales representatives, and internal teams to resolve inquiries, service requests, returns, and warranty matters, while completing related records and administrative tasks.

Requirements

Requires at least two years of customer service experience, advanced spoken and written French and English, strong telephone, computer, and data-entry skills, and a high school diploma or equivalent. Candidates must be organized, able to manage multiple requests and follow through, legally entitled to work in Canada, and able to occasionally lift 10 to 20 pounds and use stairs.

Skills

French-English Bilingual Communication
Customer Service
Order Processing
Telephone Communication
Data Entry
Order Management
Problem Solving
Organization
Follow-Up
Product Support
Shipping Coordination
Quotation Support
Returns Processing
Administrative Support
Written Communication

Benefits

Medical Benefits
Dental Benefits
Vision Benefits
Two Weeks Of Vacation
Paid Sick Time
Job Shadowing Opportunity

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
French
English
Order Entry
Order Processing
Electronic Ordering Systems
Enterprise Resource Planning Software
Telephone Support
Email Support
Data Entry
Order Reconciliation
Delivery Updates
Shipping Information
International Shipments
Product Questions
Pricing
Quotations
Technical Support
Equipment Service Requests
Credit Review
Returns
Credit Notes
Return Authorizations
Warranty Follow-Up
Customer Complaints
Product Documentation
Marketing Materials
Manufacturing

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