Bilingual Customer Service Representative

Bilingual Customer Service Representative (French and English Required)

Location: Vaughan, Ontario

Salary: $50,000 to $60,000 per year, depending on experience

Languages: Excellent written English and French, with strong spoken communication in both languages for client phone calls

Work eligibility: Legally entitled to work in Canada.

Introduction

Our client is seeking a Bilingual Customer Service Representative who enjoys helping people and communicating clearly in English and French. This is a steady, service-focused opportunity in Vaughan, Ontario, suited to someone who brings professionalism, patience, and experience in customer service or client relations.

Why You'll Want This Role

• Put your English and French communication skills to use in both written correspondence and phone conversations.
• Build on your customer service or client relations experience in a steady, service-oriented role.
• Make a positive difference in client interactions through clear, attentive communication.

What You'll Do

You'll communicate with clients in English and French, providing helpful service by phone and in writing. Your ability to understand client needs, communicate accurately, and maintain positive relationships will be central to your work.

Responsibilities

• Respond to client inquiries professionally in English and French.
• Communicate confidently and clearly with clients over the phone in both languages.
• Prepare accurate, professional written communications in English and French.
• Listen carefully to client needs and provide clear, helpful responses.
• Support positive client relationships through courteous and consistent communication.

Qualifications

Required:

• At least 3 years of experience in customer service or client relations.
• Excellent written communication skills in English and French, with strong attention to accuracy, grammar, and clarity.
• Strong spoken English and French skills for professional client phone conversations.
• A professional, patient, and client-focused approach to communication.
• Legally entitled to work in Canada.

Why Work with Us

At Bilingual Source, we recognize the value of strong communication and customer service experience. This opportunity allows you to apply your bilingual abilities in a steady, client-focused role where clear communication and professional relationships matter.

Bilingual Source uses artificial intelligence (AI) technology to assist in screening and assessing applicants for this position. This technology helps us match your unique language skills and professional experience with the specific needs of our clients. Final hiring and interview decisions continue to be made by our human recruitment experts.

This is an existing vacancy. Our client is currently seeking a Bilingual Customer Service Representative.