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Bilingual Source

Bilingual Order Management Representative

Montreal, QC, Canada

$55,000 to $65,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $55,000 to $65,000 CAD / year
Job type: Full-time
Apply by: Nov 29, 2026
Posting language: English · French
Posted: Oct 30, 2026

Original job description

English section of this bilingual listing.

Bilingual Order Management Representative (French and English Required)

Location: Boucherville, Quebec (Couronne Sud sector of the CMM)

Work Model: In-office

Schedule: Monday to Friday, approximately 7:30 a.m. to 4:30 p.m., with an on-call rotation

Employment: Full-time

Salary: $55,000 to $65,000 per year

Languages: Excellent French and English communication skills for customer interactions, both at the parts counter and by telephone.

Why English Is Required: Regular communication with English-speaking clients is required to respond to inquiries, provide parts recommendations and process orders.

Work Eligibility: Legally entitled to work in Canada.

Introduction

Do you have a strong understanding of heavy equipment parts and enjoy helping customers find the right solutions? Are you looking for a stable position where your technical knowledge, organizational skills and commitment to customer service will be valued?

Bilingual Source is recruiting for our client, an established company in the heavy equipment and industrial parts distribution sector in Boucherville.

In this role, you will support customers, technicians and service teams by ensuring the right parts are available when needed. You will be part of a professional, collaborative environment that values accuracy, reliability and excellent customer service.

Why You'll Want This Role

Join an established business that is part of an international organization.
Enjoy a stable position combining customer service, technical parts knowledge and order management.
Build lasting relationships with customers, vendors and internal service teams.
Work in a team-oriented environment where reliability and attention to detail matter.

As a Bilingual Order Management Representative, you will help ensure customers and service technicians receive the correct parts promptly and accurately. You will coordinate customer orders, monitor inventory, communicate with vendors and support day-to-day parts department operations.

Your organizational skills, technical understanding and customer-first approach will help keep equipment operating and ensure a positive experience for customers and internal teams.

Responsibilities

Assist customers at the parts counter and over the phone, identifying the appropriate parts for their needs.
Process parts orders accurately and follow through to ensure timely fulfillment.
Maintain positive customer relationships and encourage repeat business.
Perform daily inventory cycle counts and help maintain accurate stock records.
Identify inventory requirements and communicate replenishment needs to the supervisor.
Order parts from vendors and follow up on outstanding and backordered items.
Prepare and process shipping, receiving and return documentation.
Verify incoming parts and process returns and credits promptly.
Maintain accurate order, inventory and shipping information in internal systems.
Work closely with service technicians and the Service Department to fulfill parts requirements.
Contact customers proactively, recommend complementary or replacement parts and identify additional sales opportunities.
Help resolve customer and vendor concerns in collaboration with supervisors and branch management.
Follow applicable occupational health and safety procedures.
Participate in the required on-call rotation.

Qualifications

Required:

2+ years of experience in parts order management, parts service or technical parts distribution.
Good knowledge of heavy equipment parts, components or industrial equipment parts.
Excellent customer service and communication skills, including telephone and parts-counter support.
Excellent French and English communication skills to assist customers in both languages.
Strong organizational skills and the ability to coordinate orders, inventory and vendor follow-ups.
Attention to detail and the ability to manage multiple priorities effectively.
Ability to work collaboratively with technicians, vendors and internal teams.
Willingness to participate in an on-call rotation.
Legally entitled to work in Canada.

Assets:

Experience with heavy equipment, truck, agricultural equipment or material-handling parts.
Familiarity with shipping, receiving, returns and inventory control procedures.
Experience with parts sales, complementary product recommendations or customer relationship development.

Benefits

Two weeks of vacation.
Access to an employee benefits plan after 90 days.

Why Work with Us

At Bilingual Source, we believe a successful career move should reflect both your professional experience and the type of workplace where you perform at your best. We take the time to understand your strengths and career goals so we can connect you with relevant opportunities.

If you enjoy helping customers, solving practical problems and ensuring the right parts are available when needed, we would welcome your application.

Bilingual Source uses artificial intelligence (AI) technology to assist in screening and assessing applicants for this position. This technology helps us match your unique language skills and professional experience with the specific needs of our clients. Final hiring and interview decisions continue to be made by our human recruitment experts.

This is an existing vacancy. Our client is currently seeking a Bilingual Order Management Representative.

Read the full bilingual original

Représentante ou représentant bilingue à la gestion des commandes (français et anglais requis)

Lieu : Boucherville, Québec (secteur de la Couronne Sud de la CMM)

Mode de travail : En présentiel

Horaire : Du lundi au vendredi, environ de 7 h 30 à 16 h 30, avec rotation de garde

Type d'emploi : Poste à temps plein

Salaire : 55 000 $ à 65 000 $ par année

Langues : Excellentes compétences en français et en anglais pour communiquer avec la clientèle, au comptoir et par téléphone.

Pourquoi l'anglais est requis : Le poste exige des communications régulières avec des clients anglophones afin de répondre à leurs demandes, de les conseiller sur les pièces et de traiter leurs commandes.

Autorisation de travail : Avoir le droit légal de travailler au Canada.

Introduction

Vous connaissez bien les pièces d'équipement lourd et aimez aider les clients à trouver rapidement les bonnes solutions ? Vous recherchez un poste stable où votre sens de l'organisation, vos connaissances techniques et votre service à la clientèle font une réelle différence ?

Source Bilingue recrute pour son client, une entreprise établie dans le secteur de la distribution d'équipement lourd et de pièces industrielles à Boucherville.

Dans ce rôle, vous contribuerez au bon fonctionnement du département des pièces en soutenant les clients, les techniciens et les équipes de service. Vous évoluerez dans un environnement professionnel axé sur la collaboration, la précision et la satisfaction de la clientèle.

Pourquoi ce poste pourrait vous plaire

Joindre une entreprise bien établie, appartenant à un groupe international.
Occuper un poste stable qui combine service à la clientèle, connaissances techniques et gestion des commandes.
Développer des relations durables avec les clients, les fournisseurs et les équipes de service.
Travailler dans un environnement où l'entraide, la précision et la fiabilité sont valorisées.
Mettre à profit votre expertise tout en participant à l'amélioration du service et à la croissance des ventes de pièces.

Votre rôle

À titre de représentante ou représentant bilingue à la gestion des commandes, vous veillerez à ce que les clients et les techniciens obtiennent les bonnes pièces dans les meilleurs délais. Vous assurerez le suivi des commandes, la gestion des stocks et la coordination avec les fournisseurs, tout en offrant un service courtois et efficace.

Votre capacité à gérer plusieurs demandes simultanément et votre souci du détail contribueront directement à la satisfaction de la clientèle et au bon déroulement des opérations.

Responsabilités

Accueillir et conseiller les clients au comptoir et par téléphone afin de déterminer les pièces appropriées.
Traiter les commandes de pièces avec précision et assurer leur suivi jusqu'à la livraison.
Maintenir des relations professionnelles positives avec les clients et favoriser leur fidélisation.
Effectuer les vérifications quotidiennes des stocks et contribuer à l'exactitude des inventaires.
Identifier les besoins en réapprovisionnement et les communiquer à la supervision.
Commander les pièces nécessaires auprès des fournisseurs et assurer le suivi des commandes en attente.
Préparer et vérifier les documents d'expédition, de réception et de retour.
Vérifier les pièces reçues et traiter les retours et les crédits dans les délais requis.
Maintenir les renseignements sur les commandes et les stocks à jour dans les systèmes internes.
Collaborer avec les techniciens et le département de service pour répondre rapidement à leurs besoins.
Communiquer de façon proactive avec les clients, recommander des pièces complémentaires et identifier des occasions de ventes additionnelles.
Participer à la résolution des problèmes liés aux commandes, aux fournisseurs et au service à la clientèle.
Respecter les procédures de santé et de sécurité applicables.
Participer à la rotation de garde selon les besoins opérationnels.

Qualifications

Exigences :

Au moins 2 ans d'expérience dans un poste lié à la gestion des commandes de pièces, au service des pièces ou à la distribution de pièces techniques.
Bonne connaissance des pièces et des composants d'équipement lourd ou de matériel industriel.
Excellentes aptitudes en service à la clientèle et en communication, au téléphone comme au comptoir.
Excellentes compétences en français et en anglais pour répondre aux demandes des clients dans les deux langues.
Capacité à organiser efficacement les commandes, les inventaires et les suivis auprès des fournisseurs.
Souci du détail, autonomie et capacité à gérer plusieurs priorités.
Aisance à travailler avec les techniciens, les fournisseurs et les équipes internes.
Disposition à participer à une rotation de garde.
Avoir le droit légal de travailler au Canada.

Atouts :

Expérience dans un concessionnaire d'équipement lourd, de camions, de matériel agricole ou de manutention.
Connaissance des processus d'expédition, de réception, de retours et de contrôle des stocks.
Expérience en vente de pièces, en recommandations de produits complémentaires ou en développement de relations clients.

Avantages sociaux

Deux semaines de vacances.
Accès au régime d'avantages sociaux après 90 jours.

Pourquoi travailler avec nous

Chez Source Bilingue, nous croyons qu'un bon emploi doit correspondre autant à vos compétences qu'à votre façon de travailler. Nous prenons le temps de comprendre votre expérience et vos objectifs afin de vous présenter des possibilités professionnelles pertinentes.

Si vous aimez le travail bien fait, le contact avec les clients et la satisfaction de trouver la bonne pièce au bon moment, ce poste pourrait vous convenir.

Nous vous invitons à soumettre votre candidature pour en discuter.

Source Bilingue utilise la technologie de l'intelligence artificielle (IA) pour l'aider à présélectionner et à évaluer les candidatures à ce poste. Cette technologie nous aide à jumeler vos compétences linguistiques uniques et votre expérience professionnelle aux besoins précis de nos clients. Les décisions finales d'embauche et d'entrevue continuent d'être prises par nos spécialistes en recrutement.

Il s'agit d'un poste vacant existant. Notre client recherche actuellement une représentante bilingue à la gestion des commandes ou un représentant bilingue à la gestion des commandes.

Bilingual Order Management Representative (French and English Required)

Location: Boucherville, Quebec (Couronne Sud sector of the CMM)

Work Model: In-office

Schedule: Monday to Friday, approximately 7:30 a.m. to 4:30 p.m., with an on-call rotation

Employment: Full-time

Salary: $55,000 to $65,000 per year

Languages: Excellent French and English communication skills for customer interactions, both at the parts counter and by telephone.

Why English Is Required: Regular communication with English-speaking clients is required to respond to inquiries, provide parts recommendations and process orders.

Work Eligibility: Legally entitled to work in Canada.

Introduction

Bilingual Source is recruiting for our client, an established company in the heavy equipment and industrial parts distribution sector in Boucherville.

Why You'll Want This Role

Join an established business that is part of an international organization.
Enjoy a stable position combining customer service, technical parts knowledge and order management.
Build lasting relationships with customers, vendors and internal service teams.
Work in a team-oriented environment where reliability and attention to detail matter.
Use your expertise to support customers while contributing to parts sales and service improvements.

What You'll Do

Your organizational skills, technical understanding and customer-first approach will help keep equipment operating and ensure a positive experience for customers and internal teams.

Responsibilities

Assist customers at the parts counter and over the phone, identifying the appropriate parts for their needs.
Process parts orders accurately and follow through to ensure timely fulfillment.
Maintain positive customer relationships and encourage repeat business.
Perform daily inventory cycle counts and help maintain accurate stock records.
Identify inventory requirements and communicate replenishment needs to the supervisor.
Order parts from vendors and follow up on outstanding and backordered items.
Prepare and process shipping, receiving and return documentation.
Verify incoming parts and process returns and credits promptly.
Maintain accurate order, inventory and shipping information in internal systems.
Work closely with service technicians and the Service Department to fulfill parts requirements.
Contact customers proactively, recommend complementary or replacement parts and identify additional sales opportunities.
Help resolve customer and vendor concerns in collaboration with supervisors and branch management.
Follow applicable occupational health and safety procedures.
Participate in the required on-call rotation.

Qualifications

Required:

2+ years of experience in parts order management, parts service or technical parts distribution.
Good knowledge of heavy equipment parts, components or industrial equipment parts.
Excellent customer service and communication skills, including telephone and parts-counter support.
Excellent French and English communication skills to assist customers in both languages.
Strong organizational skills and the ability to coordinate orders, inventory and vendor follow-ups.
Attention to detail and the ability to manage multiple priorities effectively.
Ability to work collaboratively with technicians, vendors and internal teams.
Willingness to participate in an on-call rotation.
Legally entitled to work in Canada.

Assets:

Experience with heavy equipment, truck, agricultural equipment or material-handling parts.
Familiarity with shipping, receiving, returns and inventory control procedures.
Experience with parts sales, complementary product recommendations or customer relationship development.

Benefits

Two weeks of vacation.
Access to an employee benefits plan after 90 days.

Why Work with Us

If you enjoy helping customers, solving practical problems and ensuring the right parts are available when needed, we would welcome your application.

This is an existing vacancy. Our client is currently seeking a Bilingual Order Management Representative.

Apply About employer

More about this job

Responsibilities

Assist customers and technicians in identifying and obtaining the correct parts, process and track orders, and coordinate with vendors. Maintain inventory and related records, handle shipping, receiving, returns and credits, and support customer relationships and additional parts sales.

Requirements

Requires at least two years of experience in parts order management, parts service or technical parts distribution, along with knowledge of heavy equipment or industrial parts. Candidates must communicate excellently in French and English, organize orders and inventory, manage competing priorities, collaborate with internal teams and vendors, participate in an on-call rotation, and be legally entitled to work in Canada.

Skills

Parts Order Management
Industrial Parts Knowledge
Customer Service
French Communication
English Communication
Order Processing
Inventory Management
Vendor Coordination
Shipping And Receiving
Returns Processing
Parts Sales
Attention To Detail
Multitasking
Occupational Health And Safety

Benefits

Two Weeks Of Vacation
Employee Benefits Plan After 90 Days

Visa sponsorship

Not detected in the job text

Keywords

Heavy Equipment
Industrial Parts
Parts Distribution
Order Management
Parts Counter
Customer Service
Inventory Cycle Counts
Inventory Control
Stock Replenishment
Vendor Follow-Up
Backorders
Order Fulfillment
Shipping
Receiving
Returns
Credits
Internal Systems
Service Technicians
Parts Sales
Customer Relationships
Occupational Health And Safety
On-Call Rotation
French
English

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