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Added 11 mins ago
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Bilingual Source

Bilingual Pension Service Associate

Toronto, ON, Canada

Pay: $80,000 to $86,000 CAD / year
Job type: Full-time
Apply by: Oct 23, 2026
Posting language: English
Posted: Sep 23, 2026

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Original job description

Bilingual French/English Client Service Associate

Permanent | Toronto, Ontario | Public Sector Pension Industry

Introduction

Are you passionate about delivering exceptional client service while helping people make important financial decisions for their future?

Our client is seeking a Bilingual French/English Client Service Associate to join a respected public sector organization in downtown Toronto. This is an existing vacancy offering the opportunity to become a trusted advisor who supports members through every stage of their pension journey.

This is not a traditional call centre position. Instead, you will build meaningful relationships, provide expert guidance, and develop specialized knowledge across the full pension lifecycle. If you are looking for a career where your expertise makes a genuine impact and your professional growth is supported, we would love to hear from you.

Compensation: $75,000 to $80,00 annually, plus a comprehensive benefits package.

What You'll Do

As the first point of contact for members, you will deliver exceptional bilingual service while providing personalized guidance on pension-related matters. Every conversation is an opportunity to educate, build trust, and help members make informed decisions about their financial future.

Responsibilities

Deliver outstanding client service in both French and English through telephone, email, and occasional in-person interactions.
Support members through all stages of the pension lifecycle.
Explain retirement options, pension buybacks, transfers, survivor benefits, pension statements, and online services.
Analyze member needs and recommend tailored solutions.
Resolve inquiries from initial contact through to completion while ensuring an exceptional client experience.
Collaborate with internal teams to provide seamless service and timely resolutions.
Identify opportunities to improve processes and enhance the overall member experience.
Participate in ongoing training and professional development to expand your pension expertise.

Qualifications

Fluency in both spoken and written French and English.
Experience in pension administration, preferably within a Defined Benefit pension environment.
Strong client service and relationship management skills.
Excellent communication, analytical, and problem-solving abilities.
Ability to explain complex pension information in a clear, professional, and client-friendly manner.
Experience working in a client-focused environment where relationship building is a priority.
Professional pension designations such as RRA, CEBS, RPA, PPAC, GBA, RRC, or RFRA are considered strong assets. Candidates interested in pursuing professional pension education are encouraged to apply.

Benefits

Competitive salary with annual step progression.
Comprehensive health and dental benefits.
Defined Benefit pension plan.
Three weeks of vacation plus floater days.
Employer-supported professional development, including pension-related certifications and designations.
Stable permanent employment within the public sector.
Collaborative, supportive, and knowledgeable team environment.
Convenient downtown Toronto location with excellent public transit access.
Meaningful work that helps members confidently plan for retirement and their financial future.

Why Work with Us

Joining our client means becoming part of an organization that values learning, collaboration, and professional excellence. You will receive ongoing training, opportunities to expand your pension expertise, and support to pursue industry-recognized certifications that can advance your career.

If you are passionate about delivering exceptional service, enjoy solving complex client needs, and want to build a rewarding long-term career in the pension industry, we encourage you to apply today for a confidential conversation.

Disclosure: Bilingual Source uses artificial intelligence (AI) technology to assist in screening and assessing applicants for this position. This technology helps us match your unique language skills and professional experience with the specific needs of our clients. Final hiring and interview decisions continue to be made by our human recruitment experts.

Vacancy: This is an existing vacancy with immediate availability. Our client is currently seeking a Bilingual French/English Client Service Associate.

Apply About employer

More about this job

Responsibilities

Provide personalized bilingual service and guidance to pension members across the full pension lifecycle, explaining pension options, benefits, transfers, statements, and online services. Resolve inquiries from initial contact through completion, collaborate with internal teams, and identify ways to improve processes and the member experience.

Requirements

Fluency in spoken and written French and English is required, along with strong client service, relationship management, communication, analytical, and problem-solving abilities. Pension administration experience, preferably in a defined benefit environment, is sought; professional pension designations are strong assets but are not stated as mandatory.

Skills

Bilingual French And English Communication
Client Service
Relationship Management
Pension Administration
Defined Benefit Pensions
Pension Lifecycle Support
Retirement Options Guidance
Pension Buybacks And Transfers
Survivor Benefits
Pension Statements
Needs Analysis
Solution Recommendation
Inquiry Resolution
Analytical Skills
Problem-Solving
Process Improvement

Benefits

Comprehensive Health And Dental Benefits
Defined Benefit Pension Plan
Three Weeks Of Vacation
Floater Days
Employer-Supported Professional Development
Annual Salary Step Progression
Stable Permanent Employment

Visa sponsorship

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Keywords

Pension Administration
Defined Benefit Pension
Pension Lifecycle
Retirement Options
Pension Buybacks
Pension Transfers
Survivor Benefits
Pension Statements
Online Services
Member Service
Bilingual French And English
Needs Analysis
Inquiry Resolution
Process Improvement
Professional Development
RRA
CEBS
RPA
PPAC
GBA
RRC
RFRA
Public Sector
Pension Funds

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