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Bilingual Source

Bilingual Technical Help Analyst

Toronto, ON, Canada
North York, ON, Canada

$50,000 to $55,000 CAD / year · Full-time

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Job details

Pay: $50,000 to $55,000 CAD / year
Job type: Full-time
Apply by: Dec 1, 2026
Experience: 2 to 3 years of relevant customer or tech support experience
Posting language: English
Posted: Nov 1, 2026

Original job description

Bilingual Technical Help Analyst

Introduction

Are you someone who enjoys providing dependable technical support in a calm, structured environment? Our client is seeking a bilingual Technical Help Analyst fluent in Quebec French and English to join their supportive team. This is a hybrid position based in Toronto, with initial onsite training and one day per week in-office thereafter. Enjoy a stable role where you can make a real impact helping professionals across Canada with everyday tech needs.

What You’ll Do

You will be the first point of contact for Tier 1 technical support, assisting real estate professionals with system access, password resets, listing visibility, and more. Your clear communication and commitment to service will ensure that users stay productive and supported. Most support is handled by email and phone.

Responsibilities

Provide Tier 1 support via phone and email for internal systems used by real estate professionals
Handle issues such as login problems, listing display errors, and general platform navigation
Escalate unresolved issues to the appropriate departments as needed
Log and follow up on support tickets through the CRM
Participate in testing new system updates
Assist with minor translation reviews, internal reporting, and ad hoc requests

Qualifications

Fluency in Quebec French and English, spoken and written
2 to 3 years of relevant customer or tech support experience
Familiarity with Google Workspace tools and basic CRM systems
Comfortable working independently and within a small team
Strong listening and communication skills, especially over the phone
Steady, calm, and professional under pressure
Post-secondary education preferred

Benefits

$50,000 to $55,000 base salary plus up to 10% annual bonus
Three weeks of vacation
Full benefits package
RRSP matching after one year
Hybrid work schedule with one consistent office day per week (Tuesday)

Why Work with Us

Join a stable company with over 500 employees and a collaborative support team. The work is structured, the manager is relaxed and supportive, and the environment is ideal for someone who values predictability and professionalism. With only one interview and a simple background check, this is a smooth and welcoming hiring process.

Disclosure: "Bilingual Source uses artificial intelligence (AI) technology to assist in screening and assessing applicants for this position. This technology helps us match your unique language skills and professional experience with the specific needs of our clients. Final hiring and interview decisions continue to be made by our human recruitment experts."

Vacancy: This is an existing vacancy with immediate availability. Our client is currently seeking Bilingual Technical Help Analyst (French Required).

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More about this job

Responsibilities

Provide Tier 1 technical support to real estate professionals by phone and email, resolving access, password, listing display, and platform navigation issues. Track and follow up on support tickets, escalate unresolved problems, test system updates, and assist with translation reviews, reporting, and other requests.

Requirements

Fluency in Quebec French and English, both spoken and written, and 2 to 3 years of relevant customer or technical support experience are required. Candidates should know Google Workspace and basic CRM systems, communicate effectively, work independently and in a small team, and remain calm under pressure; post-secondary education is preferred.

Skills

Quebec French Fluency
English Fluency
Tier 1 Technical Support
Customer Support
Phone Support
Email Support
Troubleshooting
Password Resets
System Access Support
CRM Ticket Management
Google Workspace
System Update Testing
Translation Review
Internal Reporting
Communication
Active Listening

Benefits

Annual Bonus Up To 10%
Three Weeks Of Vacation
Full Benefits Package
RRSP Matching After One Year
Hybrid Work Schedule

Visa sponsorship

Not detected in the job text

Keywords

Tier 1 Technical Support
Real Estate Professionals
Internal Systems
System Access
Password Resets
Listing Display Errors
Platform Navigation
Phone Support
Email Support
Support Tickets
CRM
Google Workspace
System Update Testing
Translation Reviews
Internal Reporting
Quebec French
English
Customer Support
Technical Support
Hybrid Work

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