Bilingual Technical Help Analyst

Bilingual Technical Help Analyst

Introduction

Are you someone who enjoys providing dependable technical support in a calm, structured environment? Our client is seeking a bilingual Technical Help Analyst fluent in Quebec French and English to join their supportive team. This is a hybrid position based in Toronto, with initial onsite training and one day per week in-office thereafter. Enjoy a stable role where you can make a real impact helping professionals across Canada with everyday tech needs.

What You’ll Do

You will be the first point of contact for Tier 1 technical support, assisting real estate professionals with system access, password resets, listing visibility, and more. Your clear communication and commitment to service will ensure that users stay productive and supported. Most support is handled by email and phone.

Responsibilities

• Provide Tier 1 support via phone and email for internal systems used by real estate professionals
• Handle issues such as login problems, listing display errors, and general platform navigation
• Escalate unresolved issues to the appropriate departments as needed
• Log and follow up on support tickets through the CRM
• Participate in testing new system updates
• Assist with minor translation reviews, internal reporting, and ad hoc requests

Qualifications

• Fluency in Quebec French and English, spoken and written
• 2 to 3 years of relevant customer or tech support experience
• Familiarity with Google Workspace tools and basic CRM systems
• Comfortable working independently and within a small team
• Strong listening and communication skills, especially over the phone
• Steady, calm, and professional under pressure
• Post-secondary education preferred

Benefits

• $50,000 to $55,000 base salary plus up to 10% annual bonus
• Three weeks of vacation
• Full benefits package
• RRSP matching after one year
• Hybrid work schedule with one consistent office day per week (Tuesday)

Why Work with Us

Join a stable company with over 500 employees and a collaborative support team. The work is structured, the manager is relaxed and supportive, and the environment is ideal for someone who values predictability and professionalism. With only one interview and a simple background check, this is a smooth and welcoming hiring process.

Disclosure: "Bilingual Source uses artificial intelligence (AI) technology to assist in screening and assessing applicants for this position. This technology helps us match your unique language skills and professional experience with the specific needs of our clients. Final hiring and interview decisions continue to be made by our human recruitment experts."

Vacancy: This is an existing vacancy with immediate availability. Our client is currently seeking Bilingual Technical Help Analyst (French Required).