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Senior Product Manager
Aviso
Toronto, ON
- $120,000 to $135,000 CAD / year
- Full-time
…future of investing for Canadians through a best-in-class wealth advisor…
Added 1 day ago
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Senior Service Designer
Aviso
Toronto, ON
- $95,000 to $105,000 CAD / year
- Full-time
Reporting to the Director, Service Design, the Senior Service Designer is responsible for leading complex CX initiatives and managing a portfolio of strategic customer journeys across…
Added 1 day ago
M
Tax Operations Representative
Manulife
Waterloo, ON · Montreal, QC · Halifax, NS
- Full-time
The Tax Operation team is seeking a Bilingual Tax Operations Representative to join our dynamic team. The ideal candidate will thrive in a fast-paced environment, possess strong technical…
Added 1 day ago
IW
Senior Specialist Process Management and Administration
IG Wealth Management
MB · Manitoba, Canada
- Full-time
Strong customer service orientation with excellent interpersonal and communication skills, both written and verbal. Ability to communicate with all levels of management.
Added 1 day ago
IW
Senior Specialist Process Management and Administration
IG Wealth Management
ON · Ontario, Canada
- Full-time
Strong customer service orientation with excellent interpersonal and communication skills, both written and verbal. Ability to communicate with all levels of management.
Added 1 day ago
AW
Compliance Officer, Temporary - 12 Months
Aviso Wealth
Remote, Canada
- $83,000 to $90,000 CAD / year
- Temporary
- Remote
Ability to work with minimum supervision with a strong commitment to customer service
Added 1 day ago
IW
Senior Specialist Process Management and Administration
IG Wealth Management
Quebec, QC
- Full-time
Strong customer service orientation with excellent interpersonal and communication skills, both written and verbal. Ability to communicate with all levels of management.
Added 1 day ago
A
Compliance Officer, Temporary - 12 Months
Aviso
Vancouver, BC
- $83,000 to $90,000 CAD / year
- Temporary
Ability to work with minimum supervision with a strong commitment to customer service
Added 1 day ago
T
Bilingual Client Experience Advisor - January 2027 - Tangerine
Tangerine
Moncton, NB
- Full-time
Bilingual (French And English) Client Experience Advisor - Tangerine
Added 1 day ago
Bilingual Client Experience Advisor - January 2027 - Tangerine
Scotiabank
Moncton, NB
Bilingual (French and English) Client Experience Advisor - Tangerine
Added 1 day ago
T
Partner Customer Success Manager (PCSM) - Accounting & Advisory Channel
Teleperformance
TPCA The Well
- Full-time
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and…
Added 1 day ago
T
Partner Customer Success Manager (PCSM) - Accounting & Advisory Channel
Teleperformance
TPCA The Well
- Full-time
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and…
Added 1 day ago
T
Partner Customer Success Manager (PCSM) - Accounting & Advisory Channel
TP
Toronto, ON
- Full-time
As a Partner Customer Success Manager (PCSM), you are the dedicated post-sales commercial owner and strategic platform advisor for a high-value portfolio of 150–250 accounting firms,…
Added 1 day ago
RB
Commercial Banking Advisor
Royal Bank of Canada
Barrie, ON
- Full-time
By joining RBC as a Commercial Banking Advisor, you open the door to an exciting career in commercial banking. This is your opportunity to become a critical member of a results-oriented…
Added 1 day ago
RB
Senior Investment Funds Advisor
Royal Bank of Canada
Vancouver, BC
- Full-time
As a Senior Investment Funds Advisor, you’ll play a crucial role in managing and expanding an established client portfolio, supporting their financial goals while growing our client base.…
Added 1 day ago
T
Partner Customer Success Manager (PCSM) - Accounting & Advisory Channel
TP
Toronto, ON
- Full-time
As a Partner Customer Success Manager (PCSM), you are the dedicated post-sales commercial owner and strategic platform advisor for a high-value portfolio of 150–250 accounting firms,…
Added 1 day ago
NB
Advisor, Talent Attraction and Recruitment Excellence
National Bank of Canada
Montreal, QC
- Full-time
Required skills: Artificial Intelligence, Attraction, Bilingual Communications, Customer Experience Improvement, Cybersecurity, Data Analysis, Empathy, Initiative, Learning Agility,…
Added 1 day ago
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Représentant (e) du service à la clientèle / Representative Client Service
ADP
Montreal, QC
- Full-time
ADP souhaite embaucher un représentant (e) du service à la clientèle, services aux comptes majeurs
Added 1 day ago
R
Senior Investment Funds Advisor
RBC
Vancouver, BC
- Full-time
As a Senior Investment Funds Advisor, you’ll play a crucial role in managing and expanding an established client portfolio, supporting their financial goals while growing our client base.…
Added 2 days ago
M
Bilingual Customer Success Manager
Morningstar
Toronto, ON
- Full-time
In this role, you will provide world-class support and service to our institutional data and software clients, as well as independent advisors. You will develop a deep understanding of how…
Added 2 days ago
S
Talent Acquisition Senior Specialist
Savaria
Toronto, ON · Greater Toronto Area, Canada
- $75,000 to $105,000 CAD / year
- Full-time
The successful candidate will recruit across manufacturing, operations, engineering, sales, corporate, and field service functions while helping drive an exceptional candidate experience…
Added 2 days ago
BS
Bilingual Technical Service Advisor
Bilingual Source
Guelph, ON
- $50,000 to $57,500 CAD / year
- Full-time
Our client, an established company in the commercial equipment sector, is seeking a Bilingual Technical Service Advisor to join its customer service team in Fergus, Ontario, near Guelph.
Added 2 days ago
EC
Financial Services Associate
East Coast Credit Union
Halifax, NS · NS · Dartmouth, NS
- Full-time
Passionate about providing exceptional customer service.
Added 2 days ago
R
Commercial Banking Advisor
RBC
Barrie, ON
- Full-time
By joining RBC as a Commercial Banking Advisor, you open the door to an exciting career in commercial banking. This is your opportunity to become a critical member of a results-oriented…
Added 2 days ago
C
Client Associate, Wood Gundy-Bilingual
CIBC
Montreal, QC
- Full-time
…Gundy's brokerage department, you will work closely with your Advisor, who plans and manages clients' investments, and your team. In this fast-paced environment, you will play a key role in…

Bilingual Source

Bilingual Technical Service Advisor

Guelph, ON, Canada

$50,000 to $57,500 CAD / year · Full-time

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Job details

Pay: $50,000 to $57,500 CAD / year
Job type: Full-time
Apply by: Nov 29, 2026
Experience: At least 1 year of experience in customer service or a related customer-facing support role.
Posting language: English
Posted: Oct 30, 2026

Original job description

BILINGUAL TECHNICAL SERVICE ADVISOR (FRENCH AND ENGLISH REQUIRED)

Location: Fergus, Ontario

Work Model: Hybrid

Schedule: Monday to Friday, 8-hour day shifts

Employment: Permanent, full-time

Salary: $50,000 to $57,500 annually

Languages: French and English required. Strong spoken and written French skills and the ability to communicate effectively in English when providing technical and customer service support.

Work Eligibility: Legally entitled to work in Canada.

INTRODUCTION

Are you a customer service professional who enjoys solving problems, helping people, and learning how things work? Do you appreciate a structured work environment, predictable weekday hours, and the opportunity to develop your technical knowledge?

Our client, an established company in the commercial equipment sector, is seeking a Bilingual Technical Service Advisor to join its customer service team in Fergus, Ontario, near Guelph.

This permanent, full-time opportunity combines customer service, technical troubleshooting, and organized follow-through. You will help French-speaking and English-speaking customers understand equipment issues, identify practical solutions, and coordinate the next steps toward resolution.

WHY YOU'LL WANT THIS ROLE

Enjoy the stability of permanent, full-time employment with predictable Monday-to-Friday day shifts.

Benefit from a hybrid work arrangement based in Fergus, Ontario.

Develop your technical troubleshooting skills while helping customers resolve practical equipment issues.

Work with a supportive team and collaborate with service providers and internal colleagues.

Receive health-related benefits and access to an employee assistance program.

WHAT YOU'LL DO

You will be a trusted point of contact for customers seeking assistance with equipment-related questions and service concerns.

By listening carefully, gathering accurate information, and following established troubleshooting procedures, you will help customers understand their options and identify appropriate next steps.

You will also coordinate with service providers and internal teams to support timely resolutions, maintain accurate service records, and help create a positive customer experience.

RESPONSIBILITIES

Provide professional customer service and technical assistance in French and English.

Respond to customer inquiries by telephone and email, gathering the information needed to understand equipment issues.

Help troubleshoot and diagnose equipment concerns using customer descriptions and available product information.

Identify appropriate replacement parts using product details and serial information.

Coordinate with service providers when on-site technical assistance is required.

Review product and service information to help determine warranty eligibility.

Maintain accurate customer interactions, service records, and follow-up activities using customer management software.

Communicate with internal departments to coordinate service activities and resolve customer concerns.

Manage multiple customer inquiries while maintaining organized records and timely follow-through.

Help de-escalate challenging customer situations through active listening, patience, and practical problem-solving.

QUALIFICATIONS

Required:

At least 1 year of experience in customer service or a related customer-facing support role.

High school diploma or equivalent education.

Strong spoken and written French skills and effective English communication skills for responding to customer inquiries, explaining technical information, and coordinating service solutions.

Interest in technical troubleshooting and the ability to learn equipment-related concepts.

Strong listening, information-gathering, and problem-solving skills.

Ability to approach technical issues methodically and accurately.

Strong attention to detail and accurate record-keeping skills.

Familiarity with Microsoft Office applications.

Strong time management and organizational skills, with the ability to manage multiple priorities.

Professional, patient, and solution-focused approach when assisting customers with challenging situations.

Legally entitled to work in Canada.

Assets:

Post-secondary education.

Experience using Salesforce or a comparable customer relationship management system.

Previous exposure to technical customer support, equipment troubleshooting, or service coordination.

BENEFITS

Dental care coverage.

Vision care coverage.

Life insurance.

Employee assistance program.

Overtime pay where applicable.

Opportunities to develop technical knowledge and troubleshooting capabilities.

WHY WORK WITH US

Our client offers a structured, collaborative environment where reliable customer service, practical problem-solving, and attention to detail are valued.

You will have the opportunity to build your technical knowledge, develop strong working relationships, and become a dependable resource for customers and colleagues.

If you enjoy helping people, appreciate consistency in your workday, and want to continue developing your customer service and technical skills, we would welcome the opportunity to connect with you.

Bilingual Source uses artificial intelligence (AI) technology to assist in screening and assessing applicants for this position. This technology helps us match your unique language skills and professional experience with the specific needs of our clients. Final hiring and interview decisions continue to be made by our human recruitment experts.

This is an existing vacancy. Our client is currently seeking a Bilingual Technical Service Advisor.

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More about this job

Responsibilities

Provide bilingual customer service and technical assistance by responding to inquiries, gathering details, troubleshooting equipment concerns, identifying replacement parts, and helping assess warranty eligibility. Coordinate service providers and internal teams, maintain accurate customer and service records, and follow up to support timely resolutions.

Requirements

Requires at least one year of customer service or related customer-facing experience, a high school diploma or equivalent, strong spoken and written French, and effective English communication. Candidates should have an interest in technical troubleshooting, strong problem-solving and organizational skills, attention to detail, Microsoft Office familiarity, and legal authorization to work in Canada.

Skills

French And English Communication
Customer Service
Technical Troubleshooting
Equipment Diagnosis
Problem-Solving
Active Listening
Information Gathering
Parts Identification
Warranty Assessment
Service Coordination
Record-Keeping
Microsoft Office
Time Management
Organization
De-escalation

Benefits

Dental Care Coverage
Vision Care Coverage
Life Insurance
Employee Assistance Program
Overtime Pay

Visa sponsorship

Not detected in the job text

Keywords

Bilingual Customer Service
French
English
Technical Support
Equipment Troubleshooting
Equipment Diagnosis
Commercial Equipment
Customer Inquiries
Telephone Support
Email Support
Replacement Parts
Serial Information
Warranty Eligibility
Service Coordination
Service Providers
Salesforce
Microsoft Office
Customer Records
Follow-Up
Problem-Solving
Active Listening
De-escalation
Technical Information
Customer Experience

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