Bilingual Technical Service Advisor

BILINGUAL TECHNICAL SERVICE ADVISOR (FRENCH AND ENGLISH REQUIRED)

Location: Fergus, Ontario

Work Model: Hybrid

Schedule: Monday to Friday, 8-hour day shifts

Employment: Permanent, full-time

Salary: $50,000 to $57,500 annually

Languages: French and English required. Strong spoken and written French skills and the ability to communicate effectively in English when providing technical and customer service support.

Work Eligibility: Legally entitled to work in Canada.

INTRODUCTION

Are you a customer service professional who enjoys solving problems, helping people, and learning how things work? Do you appreciate a structured work environment, predictable weekday hours, and the opportunity to develop your technical knowledge?

Our client, an established company in the commercial equipment sector, is seeking a Bilingual Technical Service Advisor to join its customer service team in Fergus, Ontario, near Guelph.

This permanent, full-time opportunity combines customer service, technical troubleshooting, and organized follow-through. You will help French-speaking and English-speaking customers understand equipment issues, identify practical solutions, and coordinate the next steps toward resolution.

WHY YOU'LL WANT THIS ROLE

• Enjoy the stability of permanent, full-time employment with predictable Monday-to-Friday day shifts.

• Benefit from a hybrid work arrangement based in Fergus, Ontario.

• Develop your technical troubleshooting skills while helping customers resolve practical equipment issues.

• Work with a supportive team and collaborate with service providers and internal colleagues.

• Receive health-related benefits and access to an employee assistance program.

WHAT YOU'LL DO

You will be a trusted point of contact for customers seeking assistance with equipment-related questions and service concerns.

By listening carefully, gathering accurate information, and following established troubleshooting procedures, you will help customers understand their options and identify appropriate next steps.

You will also coordinate with service providers and internal teams to support timely resolutions, maintain accurate service records, and help create a positive customer experience.

RESPONSIBILITIES

• Provide professional customer service and technical assistance in French and English.

• Respond to customer inquiries by telephone and email, gathering the information needed to understand equipment issues.

• Help troubleshoot and diagnose equipment concerns using customer descriptions and available product information.

• Identify appropriate replacement parts using product details and serial information.

• Coordinate with service providers when on-site technical assistance is required.

• Review product and service information to help determine warranty eligibility.

• Maintain accurate customer interactions, service records, and follow-up activities using customer management software.

• Communicate with internal departments to coordinate service activities and resolve customer concerns.

• Manage multiple customer inquiries while maintaining organized records and timely follow-through.

• Help de-escalate challenging customer situations through active listening, patience, and practical problem-solving.

QUALIFICATIONS

Required:

• At least 1 year of experience in customer service or a related customer-facing support role.

• High school diploma or equivalent education.

• Strong spoken and written French skills and effective English communication skills for responding to customer inquiries, explaining technical information, and coordinating service solutions.

• Interest in technical troubleshooting and the ability to learn equipment-related concepts.

• Strong listening, information-gathering, and problem-solving skills.

• Ability to approach technical issues methodically and accurately.

• Strong attention to detail and accurate record-keeping skills.

• Familiarity with Microsoft Office applications.

• Strong time management and organizational skills, with the ability to manage multiple priorities.

• Professional, patient, and solution-focused approach when assisting customers with challenging situations.

• Legally entitled to work in Canada.

Assets:

• Post-secondary education.

• Experience using Salesforce or a comparable customer relationship management system.

• Previous exposure to technical customer support, equipment troubleshooting, or service coordination.

BENEFITS

• Dental care coverage.

• Vision care coverage.

• Life insurance.

• Employee assistance program.

• Overtime pay where applicable.

• Opportunities to develop technical knowledge and troubleshooting capabilities.

WHY WORK WITH US

Our client offers a structured, collaborative environment where reliable customer service, practical problem-solving, and attention to detail are valued.

You will have the opportunity to build your technical knowledge, develop strong working relationships, and become a dependable resource for customers and colleagues.

If you enjoy helping people, appreciate consistency in your workday, and want to continue developing your customer service and technical skills, we would welcome the opportunity to connect with you.

Bilingual Source uses artificial intelligence (AI) technology to assist in screening and assessing applicants for this position. This technology helps us match your unique language skills and professional experience with the specific needs of our clients. Final hiring and interview decisions continue to be made by our human recruitment experts.

This is an existing vacancy. Our client is currently seeking a Bilingual Technical Service Advisor.