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Added 3 mins ago
DC
Case Worker - HART Hub - 2 Weekend Vacancies (12-hour afternoon/evening)
Durham Community Health Centre
Whitby, ON
- Part-time
…community-based primary care, wellness services, and health education for Durham community members facing barriers to health and…
Added 3 mins ago
DC
Case Worker - HART Hub - 2 Weekend Vacancies (12-hour afternoon/evening)
Durham Community Health Centre
Oshawa, ON
- Part-time
…community-based primary care, wellness services, and health education for Durham community members facing barriers to health and…
Added 3 mins ago
M
Field Service Technician II
Moneris
AB · Edmonton
- Full-time
Post-secondary certificate in electronics, information technology or related field. Equivalent work experience may be considered a substitution.
Added 3 mins ago
M
Operations Manager, Facilities
Medcan
Toronto, ON
- $73,699 to $101,335 CAD / year
- Full-time
Working closely with clinic operations, Hospitality, Clinical teams, Information Technology, Health and Safety, landlords and external service partners, the Manager ensures that facilities…
Added 3 mins ago
C
People Change Management & Communications Co-op
CIBC
Toronto, ON
- Full-time
You must be currently enrolled in post-secondary education and returning to full-time studies to be eligible. However, you do not need to be in a registered Co-Op program to be considered…
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B
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- Full-time
Gathers and distributes information on updates to training, guidelines, technology, and other business related information.
Added 3 mins ago
Case Worker - HART Hub - 2 Weekend Vacancies (12-hour afternoon/evening)
Durham Community Health Centre
Whitby, ON
…community-based primary care, wellness services, and health education for Durham community members facing barriers to health and…
Added 3 mins ago
Case Worker - HART Hub - 2 Weekend Vacancies (12-hour afternoon/evening)
Durham Community Health Centre
Oshawa, ON
…community-based primary care, wellness services, and health education for Durham community members facing barriers to health and…
Added 18 mins ago
PI
Project Coordinator
Pinchin in Canada
Victoria, BC
- Full-time
Post-secondary education in Architecture, Engineering, Environmental Science, Health and Safety, Construction, Project Management, or a related field.
Added 18 mins ago
MC
Financial Services Representative - Full Time - 12 Month Contract
Meridian Credit Union
Barrie, ON
- $50,000 to $53,000 CAD / year
- Full-time
…providing tools that reduce complexity, offering the right information, and motivating our Members to reach their overall financial…
Added 18 mins ago
MC
Branch Manager II - Ancaster
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Hamilton, ON · Ancaster, ON
- $90,000 to $94,000 CAD / year
- Full-time
…providing tools that reduce complexity, offering the right information, and motivating our Members to reach their overall financial…
Added 33 mins ago
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Mississauga, ON
- $33 to $35 CAD / hour
- Contract
Education: Post-secondary education required. A bachelor's degree is preferred, but candidates with a relevant diploma or legal/paralegal certification and practical experience can also be…
Added 33 mins ago
TM
Industry Relations & Business Development Lead
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- Full-time
…scale-ups; first-of-its-kind cyber range; wide-ranging public education programs; and influential policy interventions, the Catalyst helps drive Canada’s global competitiveness in…
Added 33 mins ago
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Post-secondary education in Business Administration, Sales, Communications, Engineering Technology, Environmental/Civil Infrastructure, or a related field; or an equivalent combination of…
Added 33 mins ago
Compliance Officer
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Added 48 mins ago
TI
Incident Response Specialist
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Knowledge of Information Security support and operations concepts, practices, concepts, and technology obtained through formal training and work experience.
Added 48 mins ago
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Project Analyst Co-op- Winter 2027
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Toronto, ON
- Full-time
You must be currently enrolled in post-secondary education and returning to full-time studies to be eligible. However, you do not need to be in a registered co-op program to be considered…
Added 48 mins ago
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…investment of time and resources in professional continuing education, state-of-the-art computer technology and extensive business relationships is indicative of our commitment to…
Added 48 mins ago
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Incident response Specialist
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Added 48 mins ago
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New Installations & Modernizations Coordinator
Schindler Group
Ottawa, ON
- Full-time
Post Secondary Education and/or related experience
Added 1 hour ago
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Project Manager (Distribution)
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AB · Edmonton, Alberta
- Full-time
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Added 1 hour ago
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SAP iXp Intern - Agile Developer, Business Data Cloud
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Bilingual Source

Bilingual Technical Service Advisor

Guelph, ON, Canada

$50,000 to $57,500 CAD / year · Full-time

Apply About employer

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Job details

Pay: $50,000 to $57,500 CAD / year
Job type: Full-time
Apply by: Nov 29, 2026
Experience: At least 1 year of experience in customer service or a related customer-facing support role.
Posting language: English
Posted: Oct 30, 2026

Original job description

BILINGUAL TECHNICAL SERVICE ADVISOR (FRENCH AND ENGLISH REQUIRED)

Location: Fergus, Ontario

Work Model: Hybrid

Schedule: Monday to Friday, 8-hour day shifts

Employment: Permanent, full-time

Salary: $50,000 to $57,500 annually

Languages: French and English required. Strong spoken and written French skills and the ability to communicate effectively in English when providing technical and customer service support.

Work Eligibility: Legally entitled to work in Canada.

INTRODUCTION

Are you a customer service professional who enjoys solving problems, helping people, and learning how things work? Do you appreciate a structured work environment, predictable weekday hours, and the opportunity to develop your technical knowledge?

Our client, an established company in the commercial equipment sector, is seeking a Bilingual Technical Service Advisor to join its customer service team in Fergus, Ontario, near Guelph.

This permanent, full-time opportunity combines customer service, technical troubleshooting, and organized follow-through. You will help French-speaking and English-speaking customers understand equipment issues, identify practical solutions, and coordinate the next steps toward resolution.

WHY YOU'LL WANT THIS ROLE

Enjoy the stability of permanent, full-time employment with predictable Monday-to-Friday day shifts.

Benefit from a hybrid work arrangement based in Fergus, Ontario.

Develop your technical troubleshooting skills while helping customers resolve practical equipment issues.

Work with a supportive team and collaborate with service providers and internal colleagues.

Receive health-related benefits and access to an employee assistance program.

WHAT YOU'LL DO

You will be a trusted point of contact for customers seeking assistance with equipment-related questions and service concerns.

By listening carefully, gathering accurate information, and following established troubleshooting procedures, you will help customers understand their options and identify appropriate next steps.

You will also coordinate with service providers and internal teams to support timely resolutions, maintain accurate service records, and help create a positive customer experience.

RESPONSIBILITIES

Provide professional customer service and technical assistance in French and English.

Respond to customer inquiries by telephone and email, gathering the information needed to understand equipment issues.

Help troubleshoot and diagnose equipment concerns using customer descriptions and available product information.

Identify appropriate replacement parts using product details and serial information.

Coordinate with service providers when on-site technical assistance is required.

Review product and service information to help determine warranty eligibility.

Maintain accurate customer interactions, service records, and follow-up activities using customer management software.

Communicate with internal departments to coordinate service activities and resolve customer concerns.

Manage multiple customer inquiries while maintaining organized records and timely follow-through.

Help de-escalate challenging customer situations through active listening, patience, and practical problem-solving.

QUALIFICATIONS

Required:

At least 1 year of experience in customer service or a related customer-facing support role.

High school diploma or equivalent education.

Strong spoken and written French skills and effective English communication skills for responding to customer inquiries, explaining technical information, and coordinating service solutions.

Interest in technical troubleshooting and the ability to learn equipment-related concepts.

Strong listening, information-gathering, and problem-solving skills.

Ability to approach technical issues methodically and accurately.

Strong attention to detail and accurate record-keeping skills.

Familiarity with Microsoft Office applications.

Strong time management and organizational skills, with the ability to manage multiple priorities.

Professional, patient, and solution-focused approach when assisting customers with challenging situations.

Legally entitled to work in Canada.

Assets:

Post-secondary education.

Experience using Salesforce or a comparable customer relationship management system.

Previous exposure to technical customer support, equipment troubleshooting, or service coordination.

BENEFITS

Dental care coverage.

Vision care coverage.

Life insurance.

Employee assistance program.

Overtime pay where applicable.

Opportunities to develop technical knowledge and troubleshooting capabilities.

WHY WORK WITH US

Our client offers a structured, collaborative environment where reliable customer service, practical problem-solving, and attention to detail are valued.

You will have the opportunity to build your technical knowledge, develop strong working relationships, and become a dependable resource for customers and colleagues.

If you enjoy helping people, appreciate consistency in your workday, and want to continue developing your customer service and technical skills, we would welcome the opportunity to connect with you.

Bilingual Source uses artificial intelligence (AI) technology to assist in screening and assessing applicants for this position. This technology helps us match your unique language skills and professional experience with the specific needs of our clients. Final hiring and interview decisions continue to be made by our human recruitment experts.

This is an existing vacancy. Our client is currently seeking a Bilingual Technical Service Advisor.

Apply About employer

More about this job

Responsibilities

Provide bilingual customer service and technical assistance by responding to inquiries, gathering details, troubleshooting equipment concerns, identifying replacement parts, and helping assess warranty eligibility. Coordinate service providers and internal teams, maintain accurate customer and service records, and follow up to support timely resolutions.

Requirements

Requires at least one year of customer service or related customer-facing experience, a high school diploma or equivalent, strong spoken and written French, and effective English communication. Candidates should have an interest in technical troubleshooting, strong problem-solving and organizational skills, attention to detail, Microsoft Office familiarity, and legal authorization to work in Canada.

Skills

French And English Communication
Customer Service
Technical Troubleshooting
Equipment Diagnosis
Problem-Solving
Active Listening
Information Gathering
Parts Identification
Warranty Assessment
Service Coordination
Record-Keeping
Microsoft Office
Time Management
Organization
De-escalation

Benefits

Dental Care Coverage
Vision Care Coverage
Life Insurance
Employee Assistance Program
Overtime Pay

Visa sponsorship

Not detected in the job text

Keywords

Bilingual Customer Service
French
English
Technical Support
Equipment Troubleshooting
Equipment Diagnosis
Commercial Equipment
Customer Inquiries
Telephone Support
Email Support
Replacement Parts
Serial Information
Warranty Eligibility
Service Coordination
Service Providers
Salesforce
Microsoft Office
Customer Records
Follow-Up
Problem-Solving
Active Listening
De-escalation
Technical Information
Customer Experience

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