Bilingual Technical Service Rep

Bilingual Service Advisor (French and English) - Technical 

Introduction

Are you fluent in French and English and looking for a stable, full-time opportunity where you can put your customer service and problem-solving skills to work?

Our client is seeking a Bilingual Service Advisor (French and English) to join a supportive technical service team in a hybrid role based in the Fergus, Ontario area.

This is an excellent opportunity for someone who enjoys helping customers, solving practical problems, and building technical knowledge in a structured environment. You will have the stability of a permanent position and predictable weekday hours, along with opportunities to strengthen your technical troubleshooting and customer service expertise.

Salary: Approximately $57,500 annually
Employment: Full-time, permanent
Schedule: Monday to Friday, 8-hour day shifts
Work arrangement: Hybrid, Fergus, Ontario area
Vacancy status: This is an existing vacancy with immediate availability.

What You’ll Do

As a Bilingual Service Advisor, you will provide technical and customer service support to French-speaking and English-speaking customers. You will listen carefully to customer concerns, gather the right information, troubleshoot product issues, and help identify practical next steps.

You will work with customers, service providers, and internal teams, making this a great fit for someone who enjoys a combination of customer interaction, technical problem-solving, and organized follow-through.

Responsibilities

• Provide timely support to customers in both French and English.
• Respond to technical customer inquiries by phone and email.
• Troubleshoot and help diagnose equipment issues based on information provided by customers.
• Identify appropriate replacement parts using product and serial information.
• Coordinate with service providers when on-site assistance is required.
• Review product information to help determine warranty eligibility.
• Maintain clear and accurate records of customer conversations and service information in Salesforce.
• Communicate effectively with colleagues across departments.
• Manage multiple customer inquiries while maintaining a calm, helpful, and professional approach.
• Help de-escalate challenging customer situations and work toward practical resolutions.

Qualifications

• Fluency in French and English, with strong spoken and written French required.
• High school diploma required. Post-secondary education is considered an asset.
• Customer service experience and a genuine interest in helping people.
• Strong interest and aptitude for technical troubleshooting.
• Effective listening and information-gathering skills.
• Ability to work through technical problems methodically and accurately.
• Strong attention to detail and record-keeping skills.
• Familiarity with Microsoft Office.
• Experience with Salesforce or similar customer management systems is an asset.
• Strong time management skills and the ability to manage multiple priorities.
• Ability to remain professional and solution-focused when assisting frustrated customers.

Benefits

Our client offers a stable compensation and benefits package designed to support employees over the long term, including:

• Approximately $57,500 annual salary
• Full-time, permanent employment
• Hybrid work arrangement
• Predictable Monday-to-Friday day schedule
• Dental care
• Vision care
• Life insurance
• Employee assistance program
• Overtime pay where applicable
• Opportunities to expand your technical knowledge and troubleshooting capabilities

Why Work with Us

This opportunity offers the stability of a permanent role combined with the chance to continue developing valuable technical and customer service skills.

You will join a structured and collaborative environment where you can build expertise, establish strong working relationships, and become a trusted resource for customers and colleagues. If you value consistency and work-life balance but still want room to learn and develop professionally, this could be an excellent next step.

Disclosure: "Bilingual Source uses artificial intelligence (AI) technology to assist in screening and assessing applicants for this position. This technology helps us match your unique language skills and professional experience with the specific needs of our clients. Final hiring and interview decisions continue to be made by our human recruitment experts."

Vacancy: This is an existing vacancy with immediate availability. Our client is currently seeking Bilingual Service Advisor (French and English).