Collections Supervisor
Introduction
Our client is seeking an experienced Collections Supervisor to lead an accounts receivable and collections team while strengthening collections performance, improving cash flow, and optimizing customer account processes. This is an excellent opportunity for a results-driven collections professional to expand their leadership capabilities, improve financial processes, and collaborate across Sales, Operations, Finance, and Customer Service.
Compensation: $75,000 to $85,000 annually, depending on experience and qualifications.
Vacancy Status: This is an existing vacancy with immediate availability.
What You’ll Do
As the Collections Supervisor, you will provide day-to-day leadership to the collections team, ensuring timely recovery of outstanding balances, effective management of delinquent accounts, and achievement of departmental performance targets.
You will play a key role in coaching team members, resolving complex account issues, implementing effective collection strategies, and identifying opportunities to improve operational efficiency and overall accounts receivable performance.
Responsibilities
- Supervise, coach, and develop the collections team, establishing clear performance expectations and fostering accountability.
- Monitor accounts receivable aging reports, identify delinquent accounts, and implement targeted collection strategies to reduce overdue balances.
- Establish and monitor collections KPIs, including aging trends, collection rates, days sales outstanding (DSO), and overdue account recovery.
- Oversee daily collection activities, ensuring consistent follow-up, timely payment arrangements, and effective resolution of outstanding balances.
- Manage escalated collection matters, including complex billing disputes, payment discrepancies, and challenging customer situations.
- Collaborate with Sales, Finance, Customer Service, and Operations to resolve account issues and improve payment recovery.
- Review customer credit information and support credit risk assessments when required.
- Prepare weekly and monthly collections reports, highlighting performance trends, outstanding balances, risks, and opportunities for improvement.
- Identify and implement process improvements to enhance collections efficiency, reduce outstanding receivables, and strengthen internal controls.
- Ensure adherence to company policies, collections procedures, and applicable regulatory requirements.
- Maintain professional customer relationships while negotiating payment arrangements and resolving overdue accounts.
Qualifications
- Diploma or degree in Accounting, Finance, Business Administration, or equivalent relevant experience.
- Minimum 3 years of experience in collections or accounts receivable, including at least 1 year in a supervisory or team leadership capacity.
- Demonstrated experience managing collections activities, delinquent accounts, and payment recovery strategies.
- Strong understanding of accounts receivable processes, aging reports, collections KPIs, and credit risk management.
- Proven ability to lead, motivate, coach, and develop a high-performing collections team.
- Strong negotiation, conflict-resolution, and problem-solving skills.
- Proficiency in Microsoft Excel, ERP systems, and accounts receivable or collections management software.
- Excellent written and verbal communication skills in English.
- Strong analytical abilities, attention to detail, and organizational skills.
- Ability to manage competing priorities and achieve collection targets in a fast-paced environment.
- Successful completion of a criminal reference check will be required as a condition of employment.
Benefits
This leadership opportunity offers the chance to further develop your expertise in collections management, team leadership, financial operations, and process improvement.
You will gain valuable cross-functional exposure while making a measurable impact on collections performance, cash flow, and operational efficiency.
Additional employer-sponsored benefits and compensation details will be discussed during the recruitment process.
Why Work with Us
This opportunity is ideal for an experienced collections professional looking to take the next step in their leadership career.
You will have the opportunity to lead and develop a team, implement effective collections strategies, influence operational improvements, and contribute directly to the organization's financial performance.
Our client is committed to an inclusive and accessible recruitment process. Accommodations are available upon request throughout the hiring process.
Disclosure:
"Bilingual Source uses artificial intelligence (AI) technology to assist in screening and assessing applicants for this position. This technology helps us match your professional experience and qualifications with the specific needs of our clients. Final hiring and interview decisions continue to be made by our human recruitment experts."
Vacancy: This is an existing vacancy with immediate availability. Our client is currently seeking a Collections Supervisor.
