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Bill Gosling Outsourcing

Desktop Support Technician - 1504 - Helpdesk

Barrie, ON, Canada

Pay: Compensation: $43,000 per year Location: 55 Mulcaster Street, Barrie, Ontario Work Model: Onsite
Job type: Full-time
Posting language: English
Posted: Sep 25, 2026

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Original job description

Join a Team That’s Passionate About Making Lives Better!

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!

The Desktop Support Technician will support end users within our business for their basic Information technology related needs in relation to hardware and software.
They will assist in troubleshooting issues for organizations to maintain the functionality of our systems ensuring alignment with business goals. They are responsible for the installation, maintenance and troubleshooting of required software and hardware whether onsite or remotely, for client or colleagues.
They are also accountable for groundwork, installation, and maintenance of end user workstation equipment (laptops/ desktops) and additional peripherals including telco related technology.
The maintenance activities will comprise the removal and replacement of computer devices. Working with computer vendor technical support desks and allied services as per the organizational procedures. The technician is involved in the set-up of software and hardware on various types of operating systems like Windows, Unix, Linux, and many more.

What You'll Do:

Compensation: $43,000 per year
Location: 55 Mulcaster Street, Barrie, Ontario
Work Model: Onsite

The Desktop Support Technician will support end users within our business for their basic Information technology related needs in relation to hardware and software. They will assist in troubleshooting issues for organizations to maintain the functionality of our systems ensuring alignment with business goals. They are responsible for the installation, maintenance and troubleshooting of required software and hardware whether onsite or remotely, for client or colleagues. They are also accountable for groundwork, installation, and maintenance of end user workstation equipment (laptops/ desktops) and additional peripherals including telco related technology. The maintenance activities will comprise the removal and replacement of computer devices. Working with computer vendor technical support desks and allied services as per the organizational procedures. The technician is involved in the set-up of software and hardware on various types of operating systems like Windows, Unix, Linux, and many more.

Assist the Helpdesk Support team with Desktop Support tasks such as the secure deployment of workstations, portable devices, keyboard, mice, monitors and telephony equipment
Assist the business and operational/support staff with supporting helpdesk related processes, tasks, and project items over a variety of channels including voice, SMS and chat
Support IT Department with technology related tasks when required including data center and office cabling
Assist with team/ operational training on various applications.
Monitor daily operations and enhance processes to maximize technology efficiency.
Knowledge of Information Systems in relation to supporting workstations, portable devices, keyboards, mice, monitors, telephony software including hardware and software
Champion company core values and other company programs
Other duties as assigned

Education

High School Diploma or equivalent / 2 years in Tertiary Education for Philippines and Trinidad & Tobago

Post-Secondary education in a related IT field would be preferred

Knowledge of Information Technology in relation to supporting Hardware and Software

Experience

Minimum six months successful experience with the Company, or the equivalent Information Technology related experience outside of the Company

Previous experience working with Information Technology Systems in supporting a Windows, Linux or Mac environment for hardware and software.

Certificates, Licenses, & Registration:

There are no personal certification, licensing, or registration requirements for this job

Reports to: Helpdesk Team Leader/ Global Helpdesk Team Leader

Why Join Us?

Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
Comprehensive Training: We offer extensive paid training to ensure you’re equipped for success.
Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.
Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.
State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
Rewarding Work: Help businesses grow while making a real difference in people’s lives!

Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!

Twitter & Instagram: bgocareers

Facebook: Bill Gosling Outsourcing

LinkedIn: Bill Gosling Outsourcing

Website – https://www.billgosling.com/careers

By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing’s Privacy Policy here- https://www.billgosling.com/privacy-policy and consent to the collection, use, and storage of personal information in accordance with the policy.

At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.

Bill Gosling Outsourcing – Where your career thrives!

AI Use Notice: Bill Gosling Outsourcing utilizes Artificial Intelligence (AI) technologies as part of our hiring and candidate evaluation process. These tools assist our team in reviewing applications and identifying qualifications relevant to the role.

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More about this job

Responsibilities

The Desktop Support Technician is responsible for the installation, maintenance, and troubleshooting of hardware and software for end users. They also assist the helpdesk team with workstation deployment, telephony equipment setup, and office cabling tasks.

Requirements

Candidates must have a high school diploma or equivalent, with post-secondary education in an IT field preferred. At least six months of experience in IT support for Windows, Linux, or Mac environments is required.

Skills

Desktop support
Hardware troubleshooting
Software installation
Helpdesk support
Windows
Linux
Unix
Mac
Workstation deployment
Telephony equipment
Data center cabling
Technical support
System maintenance
Peripherals support

Benefits

Paid training
Career advancement opportunities
Team engagement activities
Social events

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support
Helpdesk
Hardware
Software
Windows
Linux
Unix
Mac
Telephony
Workstation
Data Center
Cabling
Troubleshooting
Information Technology
Outsourcing
Customer Care
Technical Support
Operating Systems

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