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Billennium

Business System Analyst

Laval, QC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 9, 2026
Posting language: English · French
Posted: Nov 9, 2026

Original job description

English section of this bilingual listing.

We are looking for an experienced SAP / ERP Business Analyst to support one of our key clients in Laval, Quebec.

This is a hybrid opportunity with mandatory weekly presence at the client’s Laval office. The role combines SAP/ERP expertise, business analysis, customer service operations, data analysis, process improvement, and eCommerce, with a strong focus on improving operational efficiency and customer experience.

Key Responsibilities

Act as an SAP/ERP Subject Matter Expert for assigned business processes, providing in-depth knowledge of processes and system functionality.
Continuously improve ERP processes and contribute to achieving quality and operational objectives.
Participate in local projects focused on business support and process improvement.
Coordinate with IT partners to ensure business and system requirements are effectively addressed.
Work closely with Customer Service teams to improve overall efficiency and performance by identifying opportunities to enhance internal and external processes.
Gather and analyze data related to customer interactions and operational activities to identify trends and areas for improvement.
Prepare reports and analyses to support data-driven decision-making while balancing customer experience and operational efficiency.
Monitor day-to-day operations using qualitative and quantitative measures, including customer experience, accuracy, speed, and other relevant KPIs.
Support the resolution of customer questions and complaints by identifying effective solutions and ensuring a positive customer experience.
Drive process monitoring and continuous improvement, including order monitoring.
Develop strategies to increase eCommerce adoption and utilization across Canada.
Educate, consult, and support customers regarding eCommerce solutions.
Coordinate and facilitate eCommerce onboarding within relevant systems.
Build strong cross-functional relationships and facilitate effective communication between business, IT, Customer Service, and other stakeholders.
Determine appropriate methodologies, approaches, and work plans within the area of expertise.
Manage multiple initiatives simultaneously while maintaining strong attention to detail and finding practical solutions to business challenges.

Qualifications

Bachelor’s degree or equivalent relevant professional experience.
Minimum 4 years of analytical experience.
Strong technical knowledge of SAP systems and ERP processes.
Experience with data analysis and reporting.
Advanced Microsoft Excel skills.
Previous project management or project coordination experience.
Strong analytical and problem-solving abilities.
Sound business judgment and the ability to make data-driven decisions.
Strong customer service mindset with a sense of urgency.
Excellent interpersonal and stakeholder management skills.
Strong organizational and coordination abilities.
Ability to work effectively in a fast-paced and evolving environment.
Strong teamwork and cross-functional collaboration skills.
Excellent written and verbal communication skills.

Work Model

📍 Laval, Quebec

🏢 Hybrid work model with mandatory weekly presence at the client’s Laval office

Read the full bilingual original

We are looking for an experienced SAP / ERP Business Analyst to support one of our key clients in Laval, Quebec.

Key Responsibilities

Act as an SAP/ERP Subject Matter Expert for assigned business processes, providing in-depth knowledge of processes and system functionality.
Continuously improve ERP processes and contribute to achieving quality and operational objectives.
Participate in local projects focused on business support and process improvement.
Coordinate with IT partners to ensure business and system requirements are effectively addressed.
Work closely with Customer Service teams to improve overall efficiency and performance by identifying opportunities to enhance internal and external processes.
Gather and analyze data related to customer interactions and operational activities to identify trends and areas for improvement.
Prepare reports and analyses to support data-driven decision-making while balancing customer experience and operational efficiency.
Monitor day-to-day operations using qualitative and quantitative measures, including customer experience, accuracy, speed, and other relevant KPIs.
Support the resolution of customer questions and complaints by identifying effective solutions and ensuring a positive customer experience.
Drive process monitoring and continuous improvement, including order monitoring.
Develop strategies to increase eCommerce adoption and utilization across Canada.
Educate, consult, and support customers regarding eCommerce solutions.
Coordinate and facilitate eCommerce onboarding within relevant systems.
Build strong cross-functional relationships and facilitate effective communication between business, IT, Customer Service, and other stakeholders.
Determine appropriate methodologies, approaches, and work plans within the area of expertise.
Manage multiple initiatives simultaneously while maintaining strong attention to detail and finding practical solutions to business challenges.

Qualifications

Bachelor’s degree or equivalent relevant professional experience.
Minimum 4 years of analytical experience.
Strong technical knowledge of SAP systems and ERP processes.
Experience with data analysis and reporting.
Advanced Microsoft Excel skills.
Previous project management or project coordination experience.
Strong analytical and problem-solving abilities.
Sound business judgment and the ability to make data-driven decisions.
Strong customer service mindset with a sense of urgency.
Excellent interpersonal and stakeholder management skills.
Strong organizational and coordination abilities.
Ability to work effectively in a fast-paced and evolving environment.
Strong teamwork and cross-functional collaboration skills.
Excellent written and verbal communication skills.

Work Model

📍 Laval, Quebec

🏢 Hybrid work model with mandatory weekly presence at the client’s Laval office

Nous recherchons un(e) Analyste d’affaires SAP / ERP expérimenté(e) afin de soutenir l’un de nos clients clés à Laval, Québec.

Il s’agit d’une opportunité hybride nécessitant une présence hebdomadaire obligatoire au bureau du client à Laval. Le poste combine une expertise en SAP/ERP, analyse d’affaires, opérations de service à la clientèle, analyse de données, amélioration des processus et commerce électronique, avec un fort accent sur l’amélioration de l’efficacité opérationnelle et de l’expérience client.

Principales responsabilités

Agir à titre d’expert(e) SAP/ERP pour les processus assignés et fournir une expertise approfondie des processus et des fonctionnalités des systèmes.
Contribuer à l’amélioration continue des processus ERP ainsi qu’à l’atteinte des objectifs de qualité et de performance.
Participer à des projets locaux axés sur le soutien aux activités et l’amélioration des processus.
Coordonner les activités avec les partenaires TI afin de s’assurer que les besoins d’affaires et les exigences des systèmes sont adéquatement pris en charge.
Collaborer étroitement avec les équipes du service à la clientèle afin d’améliorer l’efficacité et la performance en identifiant des possibilités d’optimisation des processus internes et externes.
Recueillir et analyser les données relatives aux interactions avec les clients et aux activités opérationnelles afin d’identifier les tendances et les possibilités d’amélioration.
Préparer des rapports et des analyses afin de soutenir la prise de décisions fondées sur les données, tout en maintenant un équilibre entre l’expérience client et l’efficacité opérationnelle.
Suivre les opérations quotidiennes à l’aide d’indicateurs qualitatifs et quantitatifs, notamment l’expérience client, l’exactitude, la rapidité et d’autres KPI pertinents.
Participer à la résolution des questions et des plaintes des clients en identifiant des solutions efficaces et en assurant une expérience client positive.
Contribuer au suivi et à l’amélioration continue des processus, notamment au suivi des commandes.
Développer des stratégies visant à accroître l’adoption et l’utilisation des solutions de commerce électronique au Canada.
Conseiller, former et accompagner les clients dans l’utilisation des solutions de commerce électronique.
Coordonner et faciliter l’intégration des clients aux systèmes de commerce électronique.
Développer de solides relations interfonctionnelles et faciliter la communication entre les équipes d’affaires, TI, service à la clientèle et les autres parties prenantes.
Déterminer les méthodologies, les approches et les plans de travail appropriés dans son domaine d’expertise.
Gérer plusieurs initiatives simultanément tout en maintenant une excellente attention aux détails et en proposant des solutions pratiques aux défis d’affaires.

Qualifications

Baccalauréat ou expérience professionnelle pertinente équivalente.
Minimum de 4 ans d’expérience en analyse.
Solides connaissances techniques des systèmes SAP et des processus ERP.
Expérience en analyse de données et production de rapports.
Maîtrise avancée de Microsoft Excel.
Expérience préalable en gestion ou coordination de projets.
Excellentes capacités d’analyse et de résolution de problèmes.
Bon jugement d’affaires et capacité à prendre des décisions fondées sur les données.
Forte orientation vers le service à la clientèle et capacité à travailler avec un sentiment d’urgence.
Excellentes compétences interpersonnelles et en gestion des parties prenantes.
Solides compétences organisationnelles et de coordination.
Capacité à travailler efficacement dans un environnement dynamique et en constante évolution.
Excellent esprit d’équipe et capacité à collaborer avec différentes fonctions.
Excellentes aptitudes en communication écrite et verbale.

Mode de travail

📍 Laval, Québec

🏢 Mode hybride avec présence hebdomadaire obligatoire au bureau du client à Laval

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More about this job

Responsibilities

Serve as an SAP/ERP subject matter expert, improve business and customer service processes, and coordinate with IT and cross-functional stakeholders. Analyze operational and customer data, monitor KPIs and orders, support customer issues, and promote e-commerce adoption and onboarding across Canada.

Requirements

Requires a bachelor's degree or equivalent relevant experience and at least four years of analytical experience, along with strong SAP/ERP knowledge, data analysis and reporting experience, and advanced Excel skills. Candidates should also have project coordination experience, strong analytical and customer service abilities, and effective communication, organization, and stakeholder management skills.

Skills

SAP
ERP Processes
Business Analysis
Data Analysis
Reporting
Advanced Microsoft Excel
Process Improvement
Project Coordination
Customer Service Operations
E-Commerce
KPI Monitoring
Stakeholder Management
Problem-Solving
Cross-Functional Collaboration
Customer Experience
Order Monitoring

Visa sponsorship

Not detected in the job text

Keywords

SAP
ERP
Business Analysis
Customer Service Operations
Data Analysis
Reporting
Microsoft Excel
Process Improvement
Project Coordination
E-Commerce
Customer Experience
Operational Efficiency
KPI Monitoring
Order Monitoring
Customer Onboarding
Stakeholder Management
Cross-Functional Collaboration
Business Requirements
System Requirements
Continuous Improvement
Data-Driven Decision-Making

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