Company Description Billion Business Consulting Inc. provides solutions that help businesses connect effectively with their target audiences. The company leverages expertise in both B2B and B2C strategies to support clients across diverse industries and markets. By crafting customized approaches, Billion Business Consulting Inc. aligns services with each client’s specific goals and needs. Team members collaborate closely with businesses to enhance customer engagement, expand reach, and drive sustainable growth.
Role Description The Customer Service Sales Representative is a full-time, on-site role based in Winnipeg, MB. This position is responsible for handling inbound and outbound customer interactions, responding to inquiries, and providing product or service information in a clear and professional manner. The role involves identifying customer needs, presenting appropriate solutions, and closing sales while maintaining a high level of customer satisfaction. Daily activities include processing orders, updating customer records, following up on leads, and collaborating with team members to meet individual and team sales targets. The representative will also support issue resolution, escalate complex concerns when necessary, and contribute feedback to improve customer service and sales processes.
Qualifications
- Strong customer service and communication skills, with the ability to listen actively, build rapport, and respond clearly in person, by phone, and in writing.
- Sales and negotiation abilities, including experience in consultative selling, handling objections, and meeting or exceeding sales goals.
- Basic computer proficiency, including working with CRM or customer databases, email, and office productivity tools.
- Problem-solving and conflict resolution skills, with a focus on delivering positive customer outcomes and maintaining professionalism under pressure.
- Organizational and time management skills to handle multiple customer interactions, follow-ups, and documentation efficiently.
- Previous experience in customer service, retail, call center, or sales roles is an asset.
- High school diploma or equivalent required; post-secondary education in business, marketing, or a related field is an advantage.
- Ability to work on-site in Winnipeg, MB, including flexible availability for days, evenings, and weekends as needed.
